Top notch customer service. Late in the evening; I emailed a picture of my garden lights as few were not working. I wasn't happy as it was just less than one year. Within minutes I had a reply from... もっと見る
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レビュアーのコメントを見てみましょう
I purchased 12 sets of the glow lights well over a year ago and they are still shining brightly apart from 2. They light up my garden beautifully at night. I remember when I purchased them, there was... もっと見る
We purchased 12 garden solar lights from SolaGarden last year. Very happy with the quality and durability of the lights. We have had a couple recently that have stopped working and on contacting Pau... もっと見る
Great service and we love our solar garden lights! They make the pool area look amazing and they give off a beautiful glow! Additionally, we can’t fault their customer service! Really happy and would... もっと見る
企業情報
当該企業による記述
SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.
連絡先
121 King William Street, 5000, Adelaide, オーストラリア
- hi@solagarden.com.au
- solagarden.com.au
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94%に回答しています
通常1週間以内に回答
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Excellent replacement service - 5 stars
I first came across SolaGarden a few years ago and decided to purchase a box of their solar lights for our garden. Shipment arrived quickly and very easy to assemble. Charge it up for a full day and then switch it on. Fantastic for lighting plants, small trees and structures. Experiment for placement. After a couple of years I noticed that some of the lights had stopped working. I cleaned the solar receptor/light, switched it on and off but no luck. I contacted Paul from SolaGarden and took pictures of the failed lights. There was absolutely no hesitation in replacing the failed lights and I highly recommend the company for its products, speed of response and replacement policy. Well done, and I would recommend SolaGarden products (our neighbours also have them)
Festoon Light Replacement
I had purchased SolaGarden’s festoon lights when they first came on the market. I loved how they transformed my garden at night.
Unfortunately some of the lights stopped working on one set of lights. I replaced the bulbs with the spares included in my initial order but that didn’t solve the problem.
Emailing SolaGarden, Paul was quick to respond, searched for my orders and was able to approve a replacement under the lifetime warranty and send the new lights quickly.
I’m very impressed with the support from Paul and the fast delivery.
package contains all we needed
package contains all we needed. simple to install. Great as a christmas gift as it displays itself everynight.
ROUND GARDEN LIGHTS
I purchased the garden lights to light up my garden area over three years ago and probably over the last six months. I’ve noticed that 9 out of 12 lights weren’t working. It wasn’t till just recently that I was out the front watering the garden one night and I was disappointed to see that they weren’t working and I wondered if I could do something about it.
I contacted the SOLAR GARDEN and their response was immediate and considerate and they sent out nine replacement lights without any issue whatsoever.
it was a pleasant surprise to have a company that was mindful of their customer service and with a great response. I have no hesitation in recommending them to family and friends. I also have the festoon lights and I have purchased three sets of those over the time and they are amazing the product is beautiful and very durable and the customer service in regards to these garden lights has been impeccable. Thank you so much.
SolarGarden Team and Festoon Lights
The SolarGarden Team, were quick to answer any questions I had and helped me with my order. My new Festoon Lights look amazing!
Great customer support, beautiful festoon lights for the backyard.
Great solar-powered lights to brighten up the backyard! We bought the festoon lights, which are the perfect size and brightness, and they feel sturdy. I also love that the panel includes a USB‑C charging option for days with limited sunlight.
At first, the lights didn’t turn on after installation—even with a fully charged panel—so I thought there might be an issue with the connection. I contacted the company and received a prompt and helpful response from their customer support (even on New Year’s Day). They advised me to cover the solar panel or turn it upside down when pressing the ON/OFF button, as the built‑in sensor prevents the lights from turning on during the day. I had no idea! Sure enough, problem solved and the lights worked perfectly.
Thank you for the great customer support, SolaGarden. As a small suggestion, it might be helpful to include a few troubleshooting tips in the box, especially for less tech‑savvy customers like me. Aside from that minor hiccup, I’m happy with the purchase and would gladly buy from this company again.
Excellent sales and shipping times…
Excellent sales and shipping times which is why I ended up buying 3 sets! One didn’t work and they have already sent a replacement. Brilliant service!
Strong and bright
These lights are strong and brighter than lots of solar lights. They highlight plants in my new native garden and it looks so pretty at night. I have one in my lemon tree pot and it makes the whole pot glow. I love them.
Great service
Great service, with great deals and products. Had no problem about a return product! Prompt service with a new product. Great products SolaGarden
Bright lights
I was pleasantly surprised at how bright the round solar lights are and the brightness seems to last for several hours . Not sure how long exactly ..they are still beautifully bright when we go to bed ! Great friendly service . Would absolutely recommend .
Top class customer service
Bought a 12 x Ground LED light package and 1 of the lights was faulty, emailed customer support and within a few days a replacement arrived in the post. Buy with confidence, the customer service is top class.
The lights look fantastic and make my…
The lights look fantastic and make my plants look amazing at night.
Customer service is very important and I couldn’t fault them.
This company is fantastic
This company is fantastic, we had a problem with lights not working and Paul had replacements out straight away! Their customer service is exemplary! We have had so many compliments on the lights in our garden. I have recommended them to so many people. Keep up the great work SolaGarden.
Received the solar Festoon lights as a Christmas present
Received the solar Festoon lights as a gift. Great product, excellent quality, and features.
They have created such a nice atmosphere in the backyard.
Shine on bright lights!
When they say they guarantee their products, they mean it! Some of the lights stopped working after 12 months so I let them know and had a reply within minutes to say the replacements are being sent. Fab service. Will buy again!
Amazing customer service
Amazing customer service. Emailed on a Sunday and they got back to me on the same day!
Really good solar lights and amazing…
Really good solar lights and amazing customer service.
I bought 12 solars garden lights and 2…
I bought 12 solars garden lights and 2 have stopped working , Paul from Solagarden are going to replace them which l thought was just great customer service, highly recommended
Great customer support.
I was super impressed how quickly I received a reply to my query, Paul was very helpful.
Our garden has several Solagarden lights dotted around , they appear to be really robust solar lights.
Highly Recommend - Great, long lasting solar lights
I have been ordering these solar lights from SolaGarden for about 2 years and I love them - I am a bit addicted to the bright glow in my yard in the evenings. I have only ever had 1 that did not work and as soon as I let SolaGarden know they immediately sent me a replacement! Really good service, GREAT products and I also gift them to my friends and family as they admire mine so much. Highly recommend
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