Top notch customer service. Late in the evening; I emailed a picture of my garden lights as few were not working. I wasn't happy as it was just less than one year. Within minutes I had a reply from... もっと見る
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We purchased 12 garden solar lights from SolaGarden last year. Very happy with the quality and durability of the lights. We have had a couple recently that have stopped working and on contacting Pau... もっと見る
Great service and we love our solar garden lights! They make the pool area look amazing and they give off a beautiful glow! Additionally, we can’t fault their customer service! Really happy and would... もっと見る
The garden lights are absolutely awesome. Had a small issue and was rectified very quickly. I placed another order for fence lights as Im so confident that they will we great too. Fantastic company to... もっと見る
企業情報
当該企業による記述
SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.
連絡先
121 King William Street, 5000, Adelaide, オーストラリア
- hi@solagarden.com.au
- solagarden.com.au
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service and…
Excellent customer service and professionalism. Prompt delivery and communication.
Really happy with SolaGarden products
Really happy with SolaGarden products, their lights complete our garden settings. Paul was readily available for any enquires and issues that arose. Would have no hesitation in recommending them.
solargarden has got it all together.
solargarden has got it all together.
On a recent order there was a problem at the payment stage so i asked Solar garden for advice and help this was late afternoon, i had a reply with the hour asking for more inf which i gave.
i had a reply at 10pm at night saying all fixed and problem rectified.
it appears that this mob are the real deal with great communication skills and customer service and the productas arent bad either.
Lights stopped working
Experienced a problem a couple of moths after purchase. Paul from Solar Garden was very helpful with solutions and rectified the fault. Thank you Paul
Wow!
Wow, the best Customer Service experience I’ve ever had. I purchased the Festoon Lights and 4 sets of Firefly lights. I love them. No assembly required. When I had a concern in regard to how long my lights were staying on for ( Melbourne winter dark and gloomy with very little sunlight) Paul responded to my email immediately. He assured me it would be due to the weak sunlight and less daylight hours and that if there were any problems once the longer days arrived with more sunlight, the lights would be replaced at no charge. He then followed up with me a week later. I wouldn’t hesitate in recommending the products I purchased. My next purchase will be the Spitlights for my front garden.
I have had the solar garden lights for…
I have had the solar garden lights for several years & they were able to replace a set free of charge for one of the sets that wasn’t working properly. Great safter sales service.
Fantastic products and service
I couldn't be happier with both the products and the customer service from this company.
I purchased several solar lighting products, and whilst one type of light unfortunately stopped working, all of the others have continued to perform perfectly. I contacted the company about the faulty item, and they responded immediately. There was no lengthy process and no hassle whatsoever—they simply arranged a replacement without hesitation.
It's refreshing to deal with a company that genuinely stands behind its products and values its customers. Their customer service is outstanding: friendly, efficient, and professional from start to finish.
I highly recommend this company to anyone looking for quality solar lighting backed by exceptional after-sales support. It's rare to find service this good these days, and they've certainly earned my trust and future business.
We love our 3 lots of solar lights…,we…
We love our 3 lots of solar lights…,we purchased 1 set to see how they were, then proceeded to order more
They are very well made and super bright and last a long time on a single charge
We are extremely happy
Thankyou
I have purchased several sets of solar…
I have purchased several sets of solar lights for myself and family. They have proven to be a great product, reliable and look great. We have only just replaced the first solar panel after 4 years on continuous use. The lights have been left on the entire time during our frosty winters and scorching summer sun. The customer service is excellent and fast delivery. I would highly recommend this product.
Excellent pre/post sale customer…
Excellent pre/post sale customer service.
Solagarden go out out of their way to deliver a product that works and is reliable.... no hassles.
In this case the 6" battery chainsaw and associated items.
Very highly recommended.
It was an all-round great experience
It was an all-round great experience.
I first bought a solar festoon set in 2022 for $129.
It came quickly and was exactly as described, and I had it on every night for 4 years - looking great.
When it stopped working a few weeks ago, I emailed them as I see there's a lifetime guarantee.
Paul answered my email almost immediately to tell me the lifetime guarantee didn't start till 2023 - but still are replacing it free of charge!!!
Absolutely trustworthy -- great product, great service.
I recommend them unreservedly.
Looked at site and the products were as…
Looked at site and the products were as advertised
Would highly reccomend
Love the lights but didn’t get the remote but emailed and they quickly responded and one was sent in the post.

SolaGarden からの回答
Easy Straight forward ordering ~ quick…
Easy Straight forward ordering ~ quick delivery ~ haven’t installed yet but hoping the product stands up to its reputation 👌‼️
Perfect solar garden lights
Very good string big bulb garden solar lights easy to put up ,very good quality would deffo buy again
Customer Service
After informing Paul,of Solar Garden, that some of my lights had the solar panel peeling off. His response was very fast, in one day, and he requested photos which I returned immediately. Again the response was immediate and he informed me that replacements would be sent out straight away. That is what I call great customer service. Big thanks Paul.
Fantastic Customer Service
I emailed Paul with a problem with my solar lights .
He could not have been more helpful. He responded promptly and was very courteous .
The problem could not be resolved so Paul has ordered a new set of lights for me.
I highly recommend this company to anyone thinking of purchasing Solar Lights.
AWSOME customer service
We have had two sets of festoon lights for years and love them, I recently purchased an out door sensor light which is bright however It got water in it and stoped working.
I contacted management and they responded the next day and a replacement is on the way. That’s really good customer service.
I believe the seal on the switch was faulty so a random issue in my option but very impressed with their response
Replacement Festoon Solar Lights
Everyone if you are looking to purchase solar lights for your garden, home, pergola, fence or stairs, please support SolaGarden.
We have 2 sets of festoon lights. I could not remember when we had purchased them. When one set stopped working all together & the other partly stopped working, I contacted the company by email. I received a quick response from Paul, who had found our purchase date, being 4 years ago.
They now offer lifetime replacement. This only started in 2024.
I was absolutely thrilled to be told that the company in good faith would send us 1 replacement set, even though ours were purchased before this came into affect.
Please support this company, they go above & beyond.
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