SolaGarden レビュー 

682
•
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Top notch customer service. Late in the evening; I emailed a picture of my garden lights as few were not working. I wasn't happy as it was just less than one year. Within minutes I had a reply from... もっと見る

5つ星のうち5の評価

We purchased 12 garden solar lights from SolaGarden last year. Very happy with the quality and durability of the lights. We have had a couple recently that have stopped working and on contacting Pau... もっと見る

5つ星のうち5の評価

Great service and we love our solar garden lights! They make the pool area look amazing and they give off a beautiful glow! Additionally, we can’t fault their customer service! Really happy and would... もっと見る

5つ星のうち5の評価

The garden lights are absolutely awesome. Had a small issue and was rectified very quickly. I placed another order for fence lights as Im so confident that they will we great too. Fantastic company to... もっと見る

企業情報

  1. 日用品店

当該企業による記述

SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

682件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 94%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(682)

過去12か月のレビュー数: 239件

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5つ星のうち5の評価

solargarden has got it all together.

solargarden has got it all together.
On a recent order there was a problem at the payment stage so i asked Solar garden for advice and help this was late afternoon, i had a reply with the hour asking for more inf which i gave.
i had a reply at 10pm at night saying all fixed and problem rectified.
it appears that this mob are the real deal with great communication skills and customer service and the productas arent bad either.

2026年7月17日
自発的なレビュー
5つ星のうち5の評価

Wow!

Wow, the best Customer Service experience I’ve ever had. I purchased the Festoon Lights and 4 sets of Firefly lights. I love them. No assembly required. When I had a concern in regard to how long my lights were staying on for ( Melbourne winter dark and gloomy with very little sunlight) Paul responded to my email immediately. He assured me it would be due to the weak sunlight and less daylight hours and that if there were any problems once the longer days arrived with more sunlight, the lights would be replaced at no charge. He then followed up with me a week later. I wouldn’t hesitate in recommending the products I purchased. My next purchase will be the Spitlights for my front garden.

2026年6月16日
自発的なレビュー
5つ星のうち5の評価

Fantastic products and service

I couldn't be happier with both the products and the customer service from this company.

I purchased several solar lighting products, and whilst one type of light unfortunately stopped working, all of the others have continued to perform perfectly. I contacted the company about the faulty item, and they responded immediately. There was no lengthy process and no hassle whatsoever—they simply arranged a replacement without hesitation.

It's refreshing to deal with a company that genuinely stands behind its products and values its customers. Their customer service is outstanding: friendly, efficient, and professional from start to finish.

I highly recommend this company to anyone looking for quality solar lighting backed by exceptional after-sales support. It's rare to find service this good these days, and they've certainly earned my trust and future business.

2026年7月7日
自発的なレビュー
5つ星のうち5の評価

I have purchased several sets of solar…

I have purchased several sets of solar lights for myself and family. They have proven to be a great product, reliable and look great. We have only just replaced the first solar panel after 4 years on continuous use. The lights have been left on the entire time during our frosty winters and scorching summer sun. The customer service is excellent and fast delivery. I would highly recommend this product.

2026年6月18日
5つ星のうち5の評価

It was an all-round great experience

It was an all-round great experience.
I first bought a solar festoon set in 2022 for $129.
It came quickly and was exactly as described, and I had it on every night for 4 years - looking great.
When it stopped working a few weeks ago, I emailed them as I see there's a lifetime guarantee.
Paul answered my email almost immediately to tell me the lifetime guarantee didn't start till 2023 - but still are replacing it free of charge!!!
Absolutely trustworthy -- great product, great service.
I recommend them unreservedly.

2026年7月6日
自発的なレビュー
5つ星のうち5の評価

Would highly reccomend

Love the lights but didn’t get the remote but emailed and they quickly responded and one was sent in the post.

2026年6月18日
SolaGarden ロゴ

SolaGarden からの回答

We have replied to your email and sent a new parcel for the missing remote. The remote has been delivered. https://www.aramex.co.nz/tools/track?l=MX0038199700

5つ星のうち5の評価

Customer Service

After informing Paul,of Solar Garden, that some of my lights had the solar panel peeling off. His response was very fast, in one day, and he requested photos which I returned immediately. Again the response was immediate and he informed me that replacements would be sent out straight away. That is what I call great customer service. Big thanks Paul.

2026年6月19日
自発的なレビュー
5つ星のうち5の評価

Fantastic Customer Service

I emailed Paul with a problem with my solar lights .
He could not have been more helpful. He responded promptly and was very courteous .
The problem could not be resolved so Paul has ordered a new set of lights for me.
I highly recommend this company to anyone thinking of purchasing Solar Lights.

2026年6月17日
自発的なレビュー
5つ星のうち5の評価

AWSOME customer service

We have had two sets of festoon lights for years and love them, I recently purchased an out door sensor light which is bright however It got water in it and stoped working.
I contacted management and they responded the next day and a replacement is on the way. That’s really good customer service.
I believe the seal on the switch was faulty so a random issue in my option but very impressed with their response

2026年6月23日
自発的なレビュー
5つ星のうち5の評価

Replacement Festoon Solar Lights

Everyone if you are looking to purchase solar lights for your garden, home, pergola, fence or stairs, please support SolaGarden.
We have 2 sets of festoon lights. I could not remember when we had purchased them. When one set stopped working all together & the other partly stopped working, I contacted the company by email. I received a quick response from Paul, who had found our purchase date, being 4 years ago.
They now offer lifetime replacement. This only started in 2024.
I was absolutely thrilled to be told that the company in good faith would send us 1 replacement set, even though ours were purchased before this came into affect.
Please support this company, they go above & beyond.

2026年6月20日
自発的なレビュー

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