Top notch customer service. Late in the evening; I emailed a picture of my garden lights as few were not working. I wasn't happy as it was just less than one year. Within minutes I had a reply from... もっと見る
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レビュアーのコメントを見てみましょう
I purchased 12 sets of the glow lights well over a year ago and they are still shining brightly apart from 2. They light up my garden beautifully at night. I remember when I purchased them, there was... もっと見る
We purchased 12 garden solar lights from SolaGarden last year. Very happy with the quality and durability of the lights. We have had a couple recently that have stopped working and on contacting Pau... もっと見る
Great service and we love our solar garden lights! They make the pool area look amazing and they give off a beautiful glow! Additionally, we can’t fault their customer service! Really happy and would... もっと見る
企業情報
当該企業による記述
SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.
連絡先
121 King William Street, 5000, Adelaide, オーストラリア
- hi@solagarden.com.au
- solagarden.com.au
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Replacement Festoon Solar Lights
Everyone if you are looking to purchase solar lights for your garden, home, pergola, fence or stairs, please support SolaGarden.
We have 2 sets of festoon lights. I could not remember when we had purchased them. When one set stopped working all together & the other partly stopped working, I contacted the company by email. I received a quick response from Paul, who had found our purchase date, being 4 years ago.
They now offer lifetime replacement. This only started in 2024.
I was absolutely thrilled to be told that the company in good faith would send us 1 replacement set, even though ours were purchased before this came into affect.
Please support this company, they go above & beyond.
Awsome product and service
We have had the solar lights that have been going, rain, hail and shine. I buy them as presents for family. I highly recommend this company. Excellent service, good communication and great products. You wont be disappointed purchasing from this company.
Big HUGE shoutout to Paul and SolaGarden.
Big HUGE shoutout to Paul (and others) from SolaGarden.
Greatly appreciated the quick, professional follow-up customer service to our after sales enquiry and the no hassle replacement of a part for our 6" battery powered chainsaw. It's a little beauty of a product and is highly recommended.
Would surely recommend their products to others as needed. Thanks. John T.
This company can be trusted 100%.
This company can be trusted 100%.
I emailed to say that my lights had stopped working and Paul arranged for another set to be sent.
Turns out it was my error.
Now up I'm to my 4th set of lights - maybe to gift to my neighbour because I've run out of room!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely fantastic service! The warranty replacement for the festoon lights was handled quickly and professionally. The team made the whole process incredibly easy — nothing was a hassle.
It’s a pleasure doing business with a company that genuinely looks after its customers. Highly recommend
Fantastic works great
Fantastic works great, a great asset to my garden. I have two set of lights makes my garden looks amazing.
Incorrect purchase
I purchased incorrect lights for my garden. I contacted Paul and explained I had made an error in my order. I asked if I would be able to exchange lights for correct ones. Response was almost immediate and problem resolved. I'm returning incorrect lights and correct lights posted. Great company to deal with. I had no issues and emails responded to quickly.
Amazing customer service
Amazing customer service, prompt responses with a great outcome.
Great response to my problem!
Great response to my issue with solar decking lights.
Received replacement goods in a timely manner.
Great experience
I found my experience with this company very good. My lights are exactly as described, and very good quality. I couldn’t be happier. They look great in our outdoor area
the deck lights are rubbish
the deck lights are rubbish as they are solar but stay on continuesly. Wont charge as it doesnt see daylight even though there in the sun. should have given this money to the salvos instead of wasting money.

SolaGarden からの回答
Great products and awesome customer service
What an awesome company to deal with. My solar lights look fabulous in my garden. The quality of service from Paul was excellent. Thank you very much.
Complete scam site… Drop shipped rubbish
Complete scam site… just drop shipped items from China. As soon as I unpacked the items I could tell by the dodgy packaging no “SolaGarden” branding.
I purchased deck lights x 8 for $74.
And Upgraded LED ground lights x 4 for $79.
Found them on Alibaba site:
Deck lights are $5.24 for 16 of them. Ground lights are $8.35 for 12 of them.
Check for yourself before buying!
Their markup is astronomical, which explains how they can just replace them for you when they inevitably break in a few months. It’ll take years of replacements before they’d take a loss, and by then most people would just give up with the process.
Such a scammy & unethical business model SMH.

SolaGarden からの回答
From my own experience Solagarden and…
From my own experience Solagarden and especially the owners of the company pay special attention to a personal service.Treat their customers with good old fashioned care and attention. If you have any issues with your orders they make every effort to rectify it straight away. I would recommend this company for service and Value. Thank you Stephen W
Not all the ground lights are lighting…
Not all the ground lights are lighting up at night even when been in full sun.
Those that do light up look good

SolaGarden からの回答
Great Customer Service
I already loved my solagarden LED ground lights but when 3 of them stopped working properly 12 months after purchase i reached out to Customer Service. They happily responded with "we have requested a replacement to be shipped to you"; a week later and I received 4 in the mail. So very happy that this company definitely backs its warranty. Thanks SolaGarden.
I love my new lights!
I love my new lights!! Exactly as shown on website. Arrived quickly. So bright, they look amazing.
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