Top notch customer service. Late in the evening; I emailed a picture of my garden lights as few were not working. I wasn't happy as it was just less than one year. Within minutes I had a reply from... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I purchased 12 sets of the glow lights well over a year ago and they are still shining brightly apart from 2. They light up my garden beautifully at night. I remember when I purchased them, there was... もっと見る
We purchased 12 garden solar lights from SolaGarden last year. Very happy with the quality and durability of the lights. We have had a couple recently that have stopped working and on contacting Pau... もっと見る
Great service and we love our solar garden lights! They make the pool area look amazing and they give off a beautiful glow! Additionally, we can’t fault their customer service! Really happy and would... もっと見る
企業情報
当該企業による記述
SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.
連絡先
121 King William Street, 5000, Adelaide, オーストラリア
- hi@solagarden.com.au
- solagarden.com.au
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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I bought 3 sets of feston lights a year…
I bought 3 sets of feston lights a year ago and i was extremally pleased with them.lastweek 1 decided not to come on.i contacted supplyer and they suggested a few things to try wirh no sesult.they sent me a new ser straght away.Great service .
I have made two purchases of ground…
I have made two purchases of ground solar lights as they came up on Instagram. They were inexpensive so whats the worst. They arrived really quickly and were all ready to go. Placed them and really impressed at the warm white light they put out. Not at all dull. Ok so ordered another 8 and they arrived equally as fast and the same deal. All ready to go. After a few weeks three decided they didn't want to work any longer so I contacted the company. Within id say an hour, I had a reply saying we are sending replacements. Now thats customer service!
They are really great lights and I would definitely order them again and also tell friends.
Excellent quality products
Excellent quality products. I have purchased 3 different products from solar garden and very happy with them all. They are responsive and understanding when needing replacement.
Prompt,efficient service
I needed a solar light with a remote solar panel, but unfortunately there were none shown in their catalogue. Paul went out of his way to obtain one for me. The service was very prompt and professional. Thanks Paul.
I purchased 8 garden solar lights for…
I purchased 8 garden solar lights for Christmas. Despite being in full sun o ly 4 of them work now. VERY DISAPPOINTED AS I THOUGHT YOU SOLD QUALITY PRODUCTS.

SolaGarden からの回答
Outstanding service
Having been extremely impressed with the fast delivery of the ordered ground lights and loving the transformation of the back garden, I had occasion to email Solagarden regarding a malfunctioning light. I couldn’t believe my eyes when I received a most courteous reply only FOUR hours later with the advice that a replacement was to be shipped forthwith. I would highly recommend this company not only for its products but for the excellent customer service experience.
Terrific customer service
I had some solar lights that had a few issues. I emailed the team at solar garden and they replaced straight away. Excellent product and amazing service. Thanks 🙏
Prompt delivery
Prompt delivery, lights work well. Smaller than expected but still bright. Expected some product info with the boxes but nothing in box or bag
Feedback
Goods arrived quickly.
All spot lights are working well and are easy to install
Good follow up by Paul to see if any orobkems
The product solar-lights are fantastic…
The product solar-lights are fantastic also the logistics A1
Solar garden lights
I purchased these for my garden, 2 didn’t work so I contacted the company who were so helpful and sent replacements straight away without any delay! I highly recommend this company, there was no resistance to my request and they were so nice and efficient to deal with!
Highly recommend
Lights look beautiful in my garden at night ❤️
Sola garden lights
Excellent products. Path lights are bright and stay on all night. Firefly lights are very pretty and add a nice touch to the garden. Very good customer service and quick delivery. Recommended.
Wonderful in ground lights, amazing customer service.
Wonderful in ground lights for around pool area. Slight issue with some lights failing after 6 months. Immediate replacement with no questions. Amazing customer service, would highly recommend.
Fabulous lights. Amazing Customer Service!
I have bought quite a few sets of SolaGarden lights and I am clearly not stopping anytime soon. My 93 year old Mum loves them as well. They line the path outside her house and make it much safer if she happens to get home late at night.
And Paul’s customer service is second to none. If there were a 10 star option I would be giving it faster than the lights pop on at dusk.
Excellent customer support
I ordered 12 LED outdoor lights from Solagarden, and after a few months, three stopped working. I emailed the company for a replacement, and they responded promptly—within minutes—even though it was the weekend! I’ve since received the replacements, and they’re even brighter and better than the originals. I’m very impressed with their excellent customer service. I also purchased the festoon lights, and my backyard looks amazing with all the lights. Wonderful products and outstanding support!
The product is great and the customer…
The product is great and the customer service is supportive, practical and helpful.
Prompt delivery and easy installation
Prompt delivery and easy installation. I had a slight glitch because the electrician didn’t press the on/ off button and he’d put the panel up high on the pergola so I couldn’t reach it. I asked for help from Solagarden and it came immediately. The electrician returned and now all is fine. Good service ( not so much from the electrician) and a good product.
Outstanding customer service
Thanks to Paul’s customer service and immediate replacement of a faulty light! So refreshing.
Terrific product and customer service
My festoon lights arrived surprisingly quickly. Unfortunately one of the globes didn't seem to work so I emailed them. I received a response almost immediately which was a surprise as it was late afternoon. They gave me a simple fix to try before proceeding with a return, and it worked. The lights look bright and sparkling and have transformed our patio area.
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