We had a structural failure of the springs in our 2 year old mattress, and Gemma in the customer service team has been amazing, really helping us out with third party communications and providin... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have shopped with Solent beds on a number of occasions and have always been impressed. Today, Sam our salesman even carried a small unit to us so we didn't need to get up again, very appreciated.... もっと見る
企業が回答しました
Ordered single bed, delivery expected within a week. Eventually took 4 weeks. Three phone calls to give updates were promised, but none materialised. When arranging final payment a receipt was requ... もっと見る
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They managed to accommodate my situation - It was stored for about 2 months, as I was expecting to move. The move never happened sadly. Delivered today, not the easist access into the Lounge, but th... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
The Isle of Wight's leading furniture store. Showrooms in Lake and Newport.
Free Same Day Delivery!
Spend over £100 for Free Delivery.
Free standard delivery on all orders over £100. Free same day delivery to Isle of Wight addresses on stock item orders over £100.
連絡先
6D-6F Lake Industrial Way, PO36 9PL, Isle of Wight, 英国
- 01983401070
- sales@solentbeds.co.uk
- solentbeds.co.uk
4.3
優良
379件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It has been 10 weeks since I submitted…
It has been 10 weeks since I submitted my order and todate I have had no update, hence my review.
2021年3月6日
Solent Beds & Furniture からの回答
Hi Sue,
Thank you for taking the time to leave us some feedback. Please accept our apologies that your order has taken a little longer than first anticipated. I have asked someone to take a look into this today for you.
Take care.
Solent Beds & Furniture
Poor delivery service
Instore service good but delivery service was very poor - we had a heavy mattress delivered and on ordering we were told it would be taken to room of choice, but when it arrived they dumped it in the porch refusing to enter citing lockdown restrictions - which is rubbish as tradesmen are still allowed to operate. We were given no prior warning that this was the case and the delivery men couldn't care less.
2021年3月4日
Solent Beds & Furniture からの回答
Good morning,
Thank you for taking the time to leave us some feedback. Due to the new lockdown that was in place when you took delivery at the beginning of January, we were offering door-step-delivery in order to reduce contact and protect our staff and customers. I'm very sorry that you were not informed of this prior to your delivery - we will be sure make this clearer in the future.
Take care.
Solent Beds & Furniture
Quick communicative service
2021年3月1日
Solent Beds & Furniture からの回答
Hello Leslie,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Excellent service
2021年2月27日
Solent Beds & Furniture からの回答
Hello Andrew,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Description of product describes it…
Description of product describes it being made of oak and oak veneer , when it arrived a large part of it was in fact pine so quite misleading.
2021年2月25日
Solent Beds & Furniture からの回答
Hi Neil,
Thank you for taking the time to leave us some feedback. I'm really sorry to hear that you are disappointed with your furniture. We are always trying to improve our website so we will be sure to take your comments on board to ensure this is made clearer.
Take care.
Solent Beds & Furniture
Quick and painless order process through to delivery.
My item was in stock so only had to wait a couple of days for delivery. From order to arranging delivery and the delivery itself was quick, efficient and problem free. The delivery guys were exceptionally nice, good old fashioned customer service like it should be.
2021年2月13日
Solent Beds & Furniture からの回答
Hello,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Service is second to none,items…
Service is second to none,items purchased of Avery good quality, prompt delivery will be using again
2021年2月13日
Solent Beds & Furniture からの回答
Hello Alison,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Communication was excellent
Communication was excellent, so everything went to plan. Deliveries were on time or even earlier in the one instance. All Covid regulations adhered to.
Furniture very comfortable and good quality.
2021年2月3日
Solent Beds & Furniture からの回答
Hello Mezzy,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience! We are so pleased you love your new furniture :)
We hope to see you again soon.
Solent Beds & Furniture.
Great local service!
With tiers changing and lockdown I had to delay delivery of my mattress a few times, Solent beds were excellent and flexible. In the end we managed to get a mutually convenient day, they rang in advance, confirmed details and delivered as promised. Pricing was as competitive as online. Great local service.
2021年1月29日
Solent Beds & Furniture からの回答
Hello Simon,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Easy to order
Easy to order, good quality bed and mattress, good communication. Arrived ahead of estimated time. Staff, as always, helpful.
2021年1月28日
Solent Beds & Furniture からの回答
Hello Louise,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience! We are so pleased you love your new bed and mattress :)
We hope to see you again soon.
Solent Beds & Furniture.
Very happy with the service and product.
2021年1月10日
Solent Beds & Furniture からの回答
Hello Gordon,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Very pleased with our purchase
Very pleased with our purchase, delivery was very quick and delivery men were great
2021年1月7日
Solent Beds & Furniture からの回答
Hello Kaysa,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience :)
We hope to see you again soon.
Solent Beds & Furniture.
New bed. Really impressed with their customer…
Really impressed with their customer service. Staff were helpful without being overbearing, they just seemed to know when we had a question and they somehow appeared. Delivery team were fast and efficient, they even came back that evening to drop off some fittings that had fallen out of the packaging. Also, great to support local businesses at this time.
2020年12月22日
自発的なレビュー
Solent Beds & Furniture からの回答
Hello Andrew,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Great in store advice and service
Great in store advice and service. Friendly, helpful.. and no hard selling, just honest, useful advice. Happy with purchases. Happy with Service & after care.
2020年12月20日
Solent Beds & Furniture からの回答
Hello Lisa,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Excellent service with a good quality…
Excellent service with a good quality product. Always so helpful in the store.
2020年12月18日
Solent Beds & Furniture からの回答
Hello Terry,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Very pleased
Initially delivery went to wrong address but quickly rectified and everything arrived in tact
Very happy with quality
2020年12月12日
Solent Beds & Furniture からの回答
Hello Judi,
Thank you for our 4 Star review. I'm sorry to hear there was an issue with delivery but I am very glad to hear you are pleased with your purchase!
We hope to see you again soon.
Solent Beds & Furniture.
The bed issues
The bed we ordered was in stock, then it wasn't and was offered something else. I then received 'jasmines' email confirmation with details GDPR???? Although you did try and recall it... Not great
2020年12月12日
New Bedroom Furniture
We bought new bedroom furniture, it was all delivered and placed within the room with great care, it was all very well packed with no damage, and of a very high quality. We would recommend Solent Beds and Furniture and definitely use them again. Many thanks to all staff.
2020年12月11日
Solent Beds & Furniture からの回答
Hello Peter,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience and that you were pleased with your furniture :)
We hope to see you again soon.
Solent Beds & Furniture.
Very polite and helpful staff
Very polite and helpful staff, excellent communication. The showroom was full of a variety of furniture, of very good quality. I would recommended this store wholeheartedly.
2020年12月4日
自発的なレビュー
Solent Beds & Furniture からの回答
Hello Jenni,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience!
We hope to see you again soon.
Solent Beds & Furniture.
Excellent Customer Sevice
We purchased two new Hypnos mattresses from Solent Beds. We visited the store to try the different mattresses and were assisted by Sam who was exceptionally helpful and knowledgeable. I contacted Solent Beds on a few other occasions via email and was assisted by Chanette who was also very helpful and accommodating. Overall I was very impressed with the service received and I would definitely come back to the store for future purchases.
2020年10月28日
自発的なレビュー
Solent Beds & Furniture からの回答
Hello Holli-Rae,
Thank you so much for our 5 star review. Great to hear you enjoyed your Solent Beds shopping experience! We will be sure to pass on your positive feedback to Sam and Chanette :)
We hope to see you again soon.
Solent Beds & Furniture.
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