The customer service far exceeds any other insurance company I have had as a consumer or worked with as a provider. Initially I was overwhelmed with finding an in network provider. Kylie at customer s... もっと見る
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レビュアーのコメントを見てみましょう
I’m a financial advisor who delivers a high level of service and I expect the same from my service providers. Any time I’ve needed help, the support team has been quick to respond. The insurance has b... もっと見る
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Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation h... もっと見る
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The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotte... もっと見る
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4.6
優良
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service far exceeds any…
The customer service far exceeds any other insurance company I have had as a consumer or worked with as a provider. Initially I was overwhelmed with finding an in network provider. Kylie at customer service did the research, found providers and dates and times for appointments. That service was so incredibly helpful. Moving forward with a few procedures, the prior authorization process went smoothly.
2026年9月11日
Solo Health からの回答
Hi Kirsten! Thank you so much for taking the time to share your experience. We're so glad to hear that Kylie and our team have been able to help you with your provider search, and that you've had a good experience with the prior authorization process! We aim to have a smooth experience for all of our members whether its for a simple appointment or a procedure. If you need help in the future, just let us know!
amazing customer service
2026年9月3日
Solo Health からの回答
Hi Claire! Thank you so much for sharing your experience with our team. If you need assistance with anything in the future please let me know :)
All of my interactions with HBG Solo…
All of my interactions with HBG Solo have been exceptional - timely response, seeing challenges through to completion and general helpfulness. I can't say enough positive things about each person I've interacted with on the team, which is a real rarity in 2026 regardless of the sector, much less health insurance!
2026年8月13日
Solo Health からの回答
Hi Bebe! Thank you so much for sharing your experience with us! We have enjoyed working with you on your health plan and wish you the best moving forward! If you need our help in the future just let us know :)
5 stars
I’m a financial advisor who delivers a high level of service and I expect the same from my service providers. Any time I’ve needed help, the support team has been quick to respond. The insurance has been accepted every medical provider I’ve been to, plus it’s a better deal.
2026年7月30日
Solo Health からの回答
Hi Vincent, thank you so much for sharing you experience with our support team! We aim to provide a high level of service for all of our members - whether that's finding in-network providers, bill reviews, explaining questions with claims, or really answering any questions to do with health plan! I'm so glad that your plan has been accepted by your medical providers and that you're saving with Solo! Please reach out in the future if you need assistance with anything :)
Care and service that led to trust.
the absolute care and attention that Kylie and her team showed my family was what you would expect of a friend or family member. the customer service, response time, and follow up was quick, specific and i always had the understanding that she and the team would do what they said, and in a moment of confusion, that meant a lot of peace for us.
2026年7月30日
Solo Health からの回答
Hi Marc, thank you so much for taking the time to leave a review. Our team strives to deliver personalized support to our members, especially during stressful moments! We're glad to have you and your family as Solo members and if you need our support in the future just let us know :).
It's literally the absolute worst…
It's literally the absolute worst experience when you need a surgery or a serious procedure. There's a dozen companies they contract with that you end up needing to talk with and who claim to be helpful but will waste all your time. Everything about these health plans are engineered to not successfully make it easier to get serious care when you need it. If you don't think you'll need surgery or get cancer god forbid, they are probably fine, although the multiplan portal is the worst thing you'll use ever.
Half the time login to their website doesn't work because they've got this complex setup where you need to be using their subdomain because there's just so much weird things wrong with how to set up the IT stack. These companies are obviously money grabs from people as they consult with dozens of other providers who they can absolve themselves of any responsibility of helping out for, so you end up talking to Vault Admin Services and then Fairos and then whoever. Truly frustrating to deal with companies that have weird Open Network or bs insurance that doesn't make sense for real needs.
2026年7月29日
自発的なレビュー
Solo Health からの回答
Hi Drew, Although I can't address specific concerns publicly due to member privacy, I wanted to take the time to address some of your concerns.
Serious procedures involve multiple parties by design: your provider/hospital, Vault Admin Services (claims), FairosRx (pharmacy), and Multiplan PHCS (network). Prior authorization and utilization reviews aren't unique to Solo, they're standard across most, if not all, major medical plans, including large employer coverage. Coordination across all parties is essential to getting large claims covered.
Regarding the subdomains; we are actively working to fix this. I recommend bookmarking the partner site that you purchased your plan from for an easier sign in experience in the future - until this is more streamlined.
The open network is designed so members can see any provider willing to bill Vault Admin Services directly, so you're not stuck with one narrow list. It is my understanding that a partner is working with you directly but if you need us, please reach out support@hbgnow.com - we will be sure to get back to you as soon as we can.
We value your membership and want you to get the care you need.
talking to a real person is a plus!
i was able to ask all the questions i had in a phone conversation, which was super helpful!
2026年7月22日
Solo Health からの回答
We're so glad that all of your questions were answered during your conversation with our team! If you need us in the future, just let us know!
Excellent customer service
The plan is accepted by a very large network of providers, AND is valid all over the country. The customer service team is easy to access and very helpful in answering all my questions and helping to navigate access to healthcare services and providers. They have helped reduce a lot of the anxiety surrounding accessing healthcare.
2026年7月14日
Solo Health からの回答
Thank you so much for leaving a review! We're so glad that you have had a positive experience with our support team and that the nationwide PPO network has been working for you! If you need help in the future just let us know :)
Above and beyond reaching out to the…
Above and beyond reaching out to the healthcare provider and advocating/ensuring I could be seen with RUSH given i'm established with that network.
2026年7月14日
Solo Health からの回答
Hi Paul, thank you for taking the time to leave a review for us! We know how important it is to be able to see provider's that you trust and have a relationship with - we're glad it has worked out for you to see your RUSH providers! If you need us in the future just let us know!
Feeling Supported by actual humans and not just a computer
Having an actual human designated to help me navigate the health care system is unique and Kylie is so helpful and attentive and prompt in her responses.
2026年7月7日
Solo Health からの回答
Hi Lara, thank you for sharing your experience with Kylie! Our team strives to make every interaction with a member helpful and informative. If you ever need us in the future just let us know!
Very easy process and great benefits…
Very easy process and great benefits when you need them!!
2026年7月2日
Solo Health からの回答
Hi Mike, thank you for sharing your experience with us! We're glad that you've found your benefits easy to use and helpful :). If you need anything in the future just let us know!
Solo Health からの回答
Thank you so much for sharing your experience with Kylie! If you have any customer support needs in the future just let us know :)
Much higher than having no insurance
It's basically catastrophic healthcare. The deductibles and copays are high and even "covered" services are 100% the patient's responsibility (on top of the high co-pays) until the deductible is met. Other insurance companies I've had would pay a portion of each bill before the deductible, so we were never paying more than an out-of-pocket cost, but my husband just had physical therapy with an in-network provider that ended up being $445 for per session, whereas out-of-pocket/no insurance would have been $135 per session. That's an extra $310 per session than if we had no insurance. How the insurance company even allows that as the negotiated rate is beyond me, but definitely wouldn't recommend this insurance.
2026年4月15日
自発的なレビュー
Solo Health からの回答
Thank you for taking the time to share your experience. We're sorry to hear about the frustration and confusion surrounding your husband's physical therapy costs — we understand how stressful unexpected medical bills can be.
We want to clarify that the costs described may reflect how deductible-based plans work, where in-network negotiated rates apply to services before the deductible is met — meaning the full contracted rate (not the provider's standard cash price) is billed to the member. It's also important to note that we do not control what a provider chooses to bill for their services. We recognize this can feel counterintuitive, and we take your feedback seriously.
That said, we'd love the opportunity to review your specific situation and make sure everything was processed correctly. Please reach out to us directly at support@hbgnow.com, and one of our team members will be in touch to walk through your claims and to assist you through this process.
Solo Health からの回答
Thank you so much for your review! We aim to provide excellent customer service in every interaction that we have with our members :)
Kylie makes medical help possible
The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotten back to me in at least 24 hours. She's provided me so many solutions in my short time with this insurance coverage.
Don't know how I ever lived without this kind of service. I finally feel good about paying an insurance bill.
2026年4月23日
Solo Health からの回答
Hi Brock, thank you so much for sharing your experience with Kylie! Our team always strives to go above and beyond for our members and we're glad that has been the case for you. If you have any questions or need help going forward just let us know! Thank you for being a part of the Solo community!
Excellent company and health plan
The company was so easy to work with, from signing up for a health plan to canceling due to my change in employment. They were responsive, transparent, and helpful every step of the way. While I only had a Solo plan for a short time, I thought it was an excellent value for good coverage. I would have been happy to keep this plan but became ineligible once I started a W2 job.
2026年3月31日
自発的なレビュー
Solo Health からの回答
Hi Sean! Thank you so much for taking the time to leave a review. We're so glad to hear that you had a great experience while being on Solo and wish you the best with your next job! If you need our services in the future - just let us know!
Truly thoughtful customer service
I've had a great experience with Solo Health since joining at the end of last year, but recently had an especially great experience with them. I was in a tricky situation where I needed an operation and wanted it to be performed by a specialist who I trusted, who only operates at hospitals that are OON with my solo plan. I was able to get fast, meaningful hands on support from various people at Solo and Fairos (shout-out to Allison and Katie!) which made the operation possible and I can't thank them enough for the time and care they gave me. Their customer service is unlike anything I've experienced at other insurance companies.
2026年4月28日
Solo Health からの回答
Hi Sarah! Thank you for sharing this. We're so glad you were able to get your surgery with a provider you could trust - even if they were out-of-network. Situations like yours are exactly why we have a concierge support team. Being self-employed shouldn't mean having to choose between the specialist you trust and the coverage you're paying for. I'm so glad to hear that Allison and Katie were able to step in, work through the details, and make it happen. Thank you for taking the time to share your experience, and we hope your recovery goes smoothly.
Very helpful and quick to resolve the…
Very helpful and quick to resolve the issue! Customer service was great!
2026年4月6日
Solo Health からの回答
Thank you for sharing your experience with our team, we're thankful to have you as a member. If you need help in the future, just let us know!
Fantastic Experience
I only worked with Solo for a couple months, but I would recommend it to anyone who is freelancing. Kylie was incredibly responsive and helpful through every step.
2026年4月7日
Solo Health からの回答
Thank you so much for sharing your experience with being on the plan & with Kylie's support! If your needs change in the future, let us know - we're always happy to help :)
Great customer support
I have only been on the Solo plan for a few months but everything has worked well so far. I have been able to go to my existing doctors, both in-network and out-of-network. When I have needed assistance, the Solo support team, in particular Allison, Kylie, and Michael, has been very responsive and effective. Thanks and I look forward to the rest of the year.
2026年3月30日
Solo Health からの回答
Hi Daniel, Thank you so much for taking the time to leave a review. We're glad that we've been able to support your needs on the plan and look forward to working with you in the future! If you need help with anything just let any of us know :).
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