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Solo Health レビュー 

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TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

The customer service far exceeds any other insurance company I have had as a consumer or worked with as a provider. Initially I was overwhelmed with finding an in network provider. Kylie at customer s... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m a financial advisor who delivers a high level of service and I expect the same from my service providers. Any time I’ve needed help, the support team has been quick to respond. The insurance has b... もっと見る

企業が回答しました

5つ星のうち5の評価

Not only did she guide me from the start and work with me through the setup process, she's always been reachable and quick to respond to lingering questions I've had. Additionally, my work situation h... もっと見る

企業が回答しました

5つ星のうち5の評価

The option for a personal help/concierge has changed my health and wellness life. Kylie is my rep and has been extremely responsive and helpful. Every small question and request she has always gotte... もっと見る

企業が回答しました


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4.6

優良

TrustScore 5段階評価の4.5

68件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(68)

過去12か月のレビュー数: 41件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great responsiveness and support

Great responsiveness and support, willingness to hop on calls and discuss plan questions. Nice additional benefits on top of the actual plan (ex. partnership with FitOn.

2025年11月6日
Solo Health ロゴ

Solo Health からの回答

Thanks for sharing your experience Jordan! We're happy you're enjoying FitOn - our members really seem to love it!

5つ星のうち4の評価

Went through the flow to price a plan

Edit: Solo Health Collective has now updated its process to address this concern. As the flow has meaningfully changed for solo business owners, I have considered the responsiveness of the Solo leadership team to this concern and the new process flow, which does not automatically decline coverage in the case I mentioned. I have not been compensated nor encouraged to change this review; I merely wish to ensure that posted reviews are accurate and the original concern was addressed

---

Went through the flow to price a plan, as a solo business owner. The price was presented, then when I took the next step, they asked whether anyone in the household was on a specific set of medications, probably as a proxy to determine if we had any of the more expensive medical conditions. In reality we might simply be ahem, losing weight... But upon saying "yes" to that question, I was immediately taken to a rejection screen that says :

"Thank you for your interest in the Solo Health Collective! While it seems Solo isn’t the right fit at the moment based on your responses..."

2025年10月28日
自発的なレビュー
Solo Health ロゴ

Solo Health からの回答

Thank you for sharing your experience, we completely understand how disappointing that message must have felt. Solo’s goal is to provide affordable, sustainable healthcare options for self-employed individuals, and part of that process includes medical underwriting to keep pricing fair for all members.

That said, we’d really like to take a closer look at your application and see if there’s anything we can do to help. Please reach out to our support team at support@hbgnow.com, we’ll review your situation personally and make sure you get clear answers and options.

We truly appreciate your feedback, it helps us continue improving how we serve business owners like you.

5つ星のうち5の評価

Great rates and great service

Great rates and great service! Im recommending to all my solopreneur friends.

2025年10月24日
Solo Health ロゴ

Solo Health からの回答

Thanks Mike! We appreciate your review & willingness to share us with your community!

5つ星のうち5の評価

A personal approach

A personal approach to finding the right plan for me and meeting me where I am with my health coverage need, Michael took the time to have a one on one conversation with me and then really spent time following up to make sure they could work with my current health providers, they really go out of their way and offer a very human experience!

2025年10月14日
Solo Health ロゴ

Solo Health からの回答

Hi Chloe, We're so glad you had a great experience with Michael! Customer support is extremely important to us at Solo & we're so glad that you were able to get the help you needed. Thank you for the review!

5つ星のうち5の評価

Great customer service too

Great customer service and was perfect while running my LLC. HSA eligibility was a huge bonus. Team was always responsive when I had questions.

2025年10月1日
Solo Health ロゴ

Solo Health からの回答

Hi Graham, We're glad you had a great experience on the plan, if you need us in the future let us know :). Thanks for the review!

5つ星のうち5の評価

Questions answered quickly.

I had questions about my eligibility status that were answered promptly and accurately. Kylie helped put me in the right mindset to prioritize my care.

2025年10月1日
Solo Health ロゴ

Solo Health からの回答

Hi Kyle, Welcome to Solo & thank you so much for sharing your experience, we're thrilled to have you on the plan. If you need help in the future, just let Kylie or another team member know - we're here to help!

5つ星のうち5の評価

I’ve had a wonderful experience with…

I’ve had a wonderful experience with Solo Health! The customer service has been above and beyond any other health provider that I’ve used in the past. Any time I’ve had a question, I’ve gotten to talk to a real person and have always received a timely response. My plan is more affordable than what I was paying previously, and I’ve been happy with the coverage I’ve received. I will definitely be signing up with them again next year!

2025年9月9日
Solo Health ロゴ

Solo Health からの回答

Hi Stephanie, Thank you so much for leaving a review. We're so glad that you've had a great experience & look forward to helping you in the future :)

5つ星のうち5の評価

Solo is the best!

Michael is the absolute best. As it is my first year with Solo, I have had many questions along the way and the customer support team is excellent. He was extremely communicative, patiently explained all the answers to my questions, and gave very speedy responses. Between the affordable coverage and excellent customer service, Solo has been a game changer as a business owner.

2025年9月2日
Solo Health ロゴ

Solo Health からの回答

Hi Erin! Thank you for your review, we're so glad that Michael has been able to help you while using the plan. We're always here to help, so if you need anything in the future just let us (or Michael) know :).

5つ星のうち5の評価

I've had a fantastic experience and am…

I've had a fantastic experience and am saving SO MUCH compared to what I was paying on COBRA... My only feedback is I wish they did some advertising or something so I could've learned about them sooner! I've shared with many freelance/contract/self employed friends as well.

2025年7月22日
Solo Health ロゴ

Solo Health からの回答

Hi Shane! Thank you so much for your review and for sharing Solo with your community - we really appreciate it. Please let us know if you need help with anything in the future :)

5つ星のうち5の評価

Excellent customer service

When I was looking for in-network care away from home, the customer service team helped me find a doctor who was in network and close by. I was amazed to get personalized assistance when I emailed for help.

2025年8月15日
Solo Health ロゴ

Solo Health からの回答

Hi Laura, No one likes to need care when they're away from home & we're so glad that we were able to help you. Wishing you a speedy recovery, please let us know if we can help in the future!

5つ星のうち5の評価

Great service from Solo Health Collective!

Allison and Brian were incredibly responsive and helpful when we signed up for Solo Health Collective. They went above and beyond, making time for phone calls whenever we had questions. The same was true of Michael, who walked me through claims submissions with patience and good humor. In short, Solo Health’s customer service is excellent. Highly recommend!

2025年7月30日
Solo Health ロゴ

Solo Health からの回答

Hi Karen, Thank you so much for sharing your experience. Our team aims to be quick to respond, while also providing great service and honest answers. If you need anything in the future, just let us know :)

5つ星のうち5の評価

Great customer experience

Great customer experience, easy to sign up and manage care, and much wider provider coverage than the state marketplace plan I was on previously

2025年7月28日
Solo Health ロゴ

Solo Health からの回答

Hi Larissa! Thank you so much for your sharing your experience, we're glad that you found value in our nationwide PPO network!

5つ星のうち5の評価

Great customer service

Great customer service, excellent rates for solopreneurs, and appreciate the correspondence from their team especially given how other health insurance programs seem to not care about their customers.

2025年7月25日
Solo Health ロゴ

Solo Health からの回答

Hi Dr. SS, thank you for the review! We really strive to have exceptional customer support every step of the way and are so glad that has been your experience! If you need anything in the future, just reach out - we're always here to help :)

5つ星のうち4の評価

No complaints so far

My normal doctors still accept this insurance, so it's been a fairly easy transition. I like knowing my max out-of-pocket. I've not needed it for any large surgery or event, so can't speak to that, but overall - it's fine so far.

2025年7月15日
Solo Health ロゴ

Solo Health からの回答

Hi Bree, We're glad to hear that your providers are in-network and that you've had an easy transition with the Solo Health Collective plans. If you ever need our help in the future, please let us know - our team is always happy to help! Thank you for sharing your experience!

5つ星のうち5の評価

Get HBG solo insurance!!

It took 10 minutes total to find out what my rate would be and enroll. It's cheaper than my previous insurer and has a lower deductible. We've been on the plan for over 2 years and are very satisfied with the service. Highly recommend to all my fellow small business owners!

2025年6月4日
Solo Health ロゴ

Solo Health からの回答

Hi Sam, We love hearing this! That’s exactly what Solo was built for. Since each business creates its own self-funded plan, we’re able to keep costs low and coverage strong. We’re thrilled you’ve been with us for over two years and truly appreciate the recommendation. Thanks for choosing Solo. We’re honored to be your plan of choice now and into the future

5つ星のうち1の評価

Preexisting condition = coverage denial

I'm not sure how it is legal, but this company denied me coverage because/c I have an autoimmune thyroid disease. I pay about $5 out of pocket for my generic levothyroxine each month and have an ultrasound once a year. Not sure how this even really qualifies as a significant expense for the insurance, but mostly it is illegal to deny on preexisting conditions.

2025年7月2日
自発的なレビュー
Solo Health ロゴ

Solo Health からの回答

Hi Ally,

Thank you for sharing your feedback, we’re sorry to hear about your experience and want to offer some clarity and support.

Solo is a form of business insurance. When a business applies to join, it establishes its own self-funded health plan. That means any expected claims must be supportable within the total projected cost for that business. Underwriting decisions aren’t personal, they’re based on whether the business can sustainably fund its plan over time.

That said, underwriting isn’t always black and white. HBG (which operates Solo) can appeal decisions directly to Vault (the carrier) Underwriting, and exceptions are sometimes made based on additional review.

We’d be happy to advocate for your case and walk you through that process. Please reach out to us at support@hbgnow.com or give us a call (888-655-4053), we’re here to help.

-The Solo Health Collective Team

5つ星のうち5の評価

Great alternative to expensive marketplace insurance in NYC.

I was skeptical at first. But when I got a quote from HBG Solo, it was literally HALF of what I'd been paying for the cheapest plan available on the New York State Health Exchange. So I decided to give it a shot, and about 8 months later, I'm so glad that I did!

I had a couple issues with the claims for my annual physical at OneMedical and associated lab work, and Allison personally made sure that my claims got updated and re-processed. By far the best service I've ever gotten from an insurance company.

2025年6月18日
Solo Health ロゴ

Solo Health からの回答

Thank you for the review and for taking the chance on us! We love hearing stories like this :)

5つ星のうち5の評価

Great customer service

Great customer service! Kylie was fantastic.

2025年6月16日
Solo Health ロゴ

Solo Health からの回答

Thank you so much for the review! We strive to provide exceptional customer support every step of the way, reach out if you need anything in the future :)

5つ星のうち5の評価

Very easy to work with

Very easy to work with, quick responses & great coverage. Would highly recommend to any other entrepreneurs!

2025年6月25日
Solo Health ロゴ

Solo Health からの回答

Thank you for sharing your experience! Timing of responses is very important to us especially when you're trusting us with your healthcare :)

5つ星のうち5の評価

Can't recommend solo enough

Can't recommend solo enough! Its a real PPO at reasonable rates. My area had zero, literally zero, Doctors in network with my previous plan, best we could get was a nurse practioner seeing patients. But solo got me access to the doctors I know and trusted when I had major corporate health insurance. I basically wasted my money with the other insurance and now I'm getting tremendous value. They had an extremely ambitious launch and while there were hiccups the team all the way to the CTO himself were extremely responsive. The best part is when you zoom out, the tiny glitches on the website don't matter cause now I can rest assured knowing my family is covered just as well as if I still worked for a top tier corporation. That's what matters.

2025年6月6日
Solo Health ロゴ

Solo Health からの回答

Hi! Thank you so much for the review — we truly appreciate your transparency and communication during the launch of the member portal :). We're so glad to hear you're having a great experience overall and are finding excellent in-network providers! As always, if you need anything, don't hesitate to reach out — our team is happy to help!

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