Solosoothe レビュー 115

Never order from this company. I ordered an item and have now been charged 39.99 a month for the last 2 months. I disputed one at the bank and was refunded and now just got another charge. I finally found a phone number and canceled. Hopefully it worked. I did not sign up for a subscription.

FRAUD!!!!!!!
COMPANY SELLING THROUGH AMAZON!

WEEKS AFTER PURCHASED THROUGH, I CANCELLED AS THEY CLAIMED I RECEIVED PRODUCT WHICH I DIDNT . REQUESTED TO CANCEL ORDER....THEN ONE DAY LATER RECEIVED PRODUCT. I REQUESTED SEVERAL TIMES TO RETURN ITEM AND ASKED FOR RETURN LABEL. SOLO SOOTHE NEVER RESPONDED TO MY MANY EMAILS.
THEN SOLO SOOTHE STARTED CHARGING MONTHLY FOR AN UNAUTHORIZED SUBSCRIPTION SINCE NOVEMBER 2024 OF $39.99.
CUSTOMER AGENT AT SOLO SOOTHE THEN TRIED TO HAVE ME ACCEPT A 40% REFUND . WHEN REFUSED THEY SAID 60% WHEN REFUSED THEN 70%. THEN 100% BUT ONLY FOR ONE MONTH (FEBRUARY). THEN WENT THROUGH SAME PROCESS REQUESTING REFUND FOR JANUARY 2025.
SOLO SOOTHE CLAIM THEY CANNOT REIMBURSE CHARGES BEFORE JANUARY 2025.
BEWARE!....

I believe this may be a scammy company. I am currently on hold to talk to someone whom I am sure will never pick up. About a month ago I ordered this pillow for a bad neck anticipating with positivity at that time that I could finally stop sleeping with a heating pad. They send emails with purported tracking information that does not give information. I am now going to hang up, calll my visa customer service to refuse this charge. I will be informing visa as well that this is a scam

If I could give this company, the stars I would but it was not an option! Upon ordering a Christmas gift for my daughter, I was charged 3999 the following month for what they called a membership fee, I never signed up for a membership fee nor a membership fee listed under the item I ordered (It was a heating pad). When I called the company and complained, they said the best they could do was credit my account back 50%. I told them that that was against the law absolutely illegal to do in the United States! She then said OK will refund you the 3999 in 8 to 10 business days. I guess we’ll see if they actually come through with it. I will be alerting my credit card company as well a scam. Credit card has been notified of the fraudulent behavior

Agreed, this is a total scam. Ordered 2 headphone headbands for a Chistmas Gift, headphones for which the order said would be received before Christmas, but actually took until January 8th. I noticed a charge on my credit card in January for the same amount as the headphones, thinking they didn't charge me for both in December. Then I notice the same charge in February and find out they signed my up for a subscription program which I never agreed to. Called today and insisted on a complete refund. First the rep says that I signed up but as a courtesy they can credit 50% of the last 2 months charges. I told them I needed 100% credit or I would just dispute it with my credit card company, then she instantly agrees to issue the full credit. We will see if they actually do or if I need to dispute the charge. DO NOT from this company.

Suspect scam strategy? I just received a notice from my credit card company that I was charged $39.99 for a “membership.” I did not sign up for this. I ordered one item (massager) from them in December. Big mistake. It didn’t work at all. I was glad I paid less than $40 because it would cost more in time & shipping to return the item.

How can this be legal? They need to be shut down. Such a scam when they charge you £39.99 subscription fee you never approved.

Incredible sneaky and dishonest. When you purchase an item they trick you into a subscription. Next thing you know you are getting charged 39.99. Rip off. Product is cheap looking too. Stay away.

This company employs deceptive practices!!! I ordered the neck massager and next thing I know I was charged for a “monthly subscription” for Solo Rewards. I do not even know what that is! DO NOT order from them!

I never received a cervical pillow I ordered. They responded to the first email I sent notifying them of me not receiving my order, but have not responded to my follow up email restating the package is nowhere to be found. I don't think this is a legitimate company and I strongly recommend that no one should order from them.

I ordered the massage tool on Dec. 6, 2024. The online process said it would arrive within 4 - 8 business days.
I never arrived until Dec.30, 2024. This was supposed to be a Christmas gift but was too late. I got a different gift for that person. When the package arrived, it did not have the company name on it. The return address was: GSERT GYYRS in Chicago, IL. I did not receive any response to my phone calls to 561-299-1035 as listed on my charge card statement. I did not receive an answer to my email sent to their company. Finally, on February 5, 2025, I called 513-229-9107 and talked to two different people about returning the unused massager and to get the $39.99 monthly charge cancelled. The 1st help person hung up on me, the 2nd person apologized that I called too late for a return, but she cancelled the monthly membership charge. Yes, this is a SCAM company.

This is 100% a scam. Do not purchase anything from them! Like many other customers reviews, I purchased a pillow, which was never received. I've continued to be billed for a monthly membership that I never signed up for. At this point my only option is filing a complaint with the credit card company and taking legal action.

Well l thought this was taken care of last month when they charged me $39.99 for a subscription l never signed up for or authorized!(my credit card was charged and my credit card company reimbursed me) well this month they charged my credit card for the $39.99 again! This company is a joke! They wont answer emails or cancel a subscription you never even signed up for! Now l have to call my credit card company file another dispute! This time l will make sure solosoothe is blocked from being able to charge me again! Unbelievable!!!

Don't do business with this company. They took a month to get my product to me and added a subscription charge to my cart without me authorizing it resulting in a $40 charge this month. I asked for a refund and they declined.

This company sales unsealed product that is against the safety and health rules.
They send my order unsealed that is supposed to be applied in the nose.
Trying to contact them no answer at all.
I am trying to return it no response.

Absolute scum. Thieves. Avoid at all cost. Ripped me off. Nick. UK.

Like everyone else, I too, have yet to receive my two neck pillows that I ordered almost one month ago.

I have sent multiple email inquires and to no avail.

No one has yet to reply.

I did; however, get an email about a membership that I NEVER enrolled in or subscribed to.

Luckily, I canceled it and changed my banking account information just to be sure.

AVOID AVOID AVOID LIKE THE PLAGUE. After one purchase they sign you up to a £40 a month membership which you do not agree to or know about!!! DO NOT USE!!!!!!!!!!!!!!!!!!

First, it looks promising and that you are getting a good product from a reputable company. I wish I had thought to look up reviews. I got a neck soothing device. It took almost six weeks to get to me. It is cheaply made, cheap box, materials, you name it, and it doesn’t work at all. Such a rip off.

I wish I had seen these reviews before purchasing a pillow from them. The pillow was poor quality and I attempted to return it within the 30 day window (per their advertised return policy). Just as others have expressed, I reached out multiple times through email and messaged them through their website and they never responded. Now after reading about similar experiences it looks like I will need to double check my credit card statement for some bogus membership charge. I hope this company is shut down for their fraudulent practices.