While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... もっと見る
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Great service. Kept us advised of timings and got call advising engineer on the way. Fast and efficient
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Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... もっと見る
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The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... もっと見る
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企業情報
当該企業による記述
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
連絡先
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, 英国
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
優良
302件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service.
Great service.
Kept us advised of timings and got call advising engineer on the way.
Fast and efficient
2026年2月17日
solv Group からの回答
Great to hear — thank you for taking the time to leave this review!
We’re really pleased the communication around timings and the call ahead made things easier for you, and that the job was carried out quickly and efficiently.
We’ll be sure to pass your feedback on to the team. Thanks again for choosing solv 👍
Warm regards,
solv
Very professional service as always
2026年2月11日
solv Group からの回答
Thanks so much for your continued support! We really appreciate your kind words and are glad to hear you’ve had another positive experience with our team.
Warm regards,
solv
Highly recommend
Always reliable and get work done with minimum of fuss. Arrive when they say they will!
2026年3月13日
solv Group からの回答
Thanks so much for your kind words! We’re really glad to hear you’ve found us reliable and hassle-free—that’s exactly what we aim for. Turning up when we say we will is a big one for us too, so it’s great to know that stood out. We really appreciate your support!
Warm regards,
solv
Good efficient service as usual.
2026年2月6日
solv Group からの回答
Great to hear from a returning customer—thank you Mrs Lynas for your continued trust in solv!
We’re glad you found the service efficient as always, and we’ll be sure to pass your feedback on to the team. If you ever need us again, we’re just a call away.
Warm regards,
solv
solv Group からの回答
Thanks so much for the 5-star review Joan!
Great to hear you found the booking process easy and the service delivered on the day. That’s exactly what we aim for at solv – keeping things simple and doing the job right.
Really appreciate you taking the time to share your feedback.
Warm regards,
solv
Terrible post issue customer service
I had a boiler service with a great technician. Almost 2 weeks later, after a lot of deliberation I conclusively knew I could smell gas in my small ultility room. I phoned Solv and to be honest they did send the same engineer that had done my boiler service to rectify the problem. I have no issue with the engineer, he came back and put his hands up and said he had made a mistake. Things happen. People make mistakes. However, I was surprised that no one from the company even had the time to make a courtesy call back after it was fixed. My boiler had been leaking gas for almost two weeks. As I said, the engineer was great. I think the company needs to examine it's customer service policy. Again. The engineer was fantastic and I have no complaints about him. Mistakes happen. Company needs to think about following up.
2026年2月20日
solv Group からの回答
Thank you Patrick for your feedback, we’re sorry to hear that you weren’t happy with our customer service post repair, but we’re pleased to hear you found our engineer helpful.
When you contacted us to report the issue, the same engineer returned to your property within around half an hour to investigate and carry out the necessary repairs and safety checks to ensure there was no longer a leak and that the installation was safe to use. The matter was also reviewed internally by our Technical Supervisor, who addressed it directly with the engineer, reinforcing the correct solv procedures for boiler servicing and carrying out a follow-up audit at another site.
Our responsibility and typical process is to carry out work safely and respond promptly if any issues are reported, which we did in this case. As the engineer had resolved the issue and confirmed everything was safe on site, we did not feel an additional follow-up call was necessary. However, we apologise if this left you feeling differently.
If you ever have any queries or concerns, our technical team is always available through the office and we are happy to assist.
Warm regards,
solv
Good Quality
I was very happy with everybody I dealt with at Solv. Quality of advice and work seemed excellent. Everything got done quickly and efficiently.
2026年3月3日
solv Group からの回答
Thank you for the lovely review Ryan!
We’re really glad to hear you were happy with the whole experience and that our team’s advice and workmanship met your expectations. We always aim to make things as straightforward, quick and efficient as possible, so it’s great to know that came across.
We really appreciate you taking the time to share your feedback and choosing solv.
Warm regards,
solv
Response and quality of work, second to none.
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer, Harry, out within the hour. By 4:30pm, Harry had discovered and repaired the gas leak and had my gas heating back on.
I found their quick response exceptional, thank you Colm, and will definitely be using this company in the future.
2026年2月24日
自発的なレビュー
solv Group からの回答
Thank you so much Peter for taking the time to leave such a detailed review. We’re delighted to hear you were happy with both the response and the quality of work.
Situations like this can be extremely stressful, so we’re really pleased we could get an engineer out quickly and have everything safely resolved the same afternoon. Harry and Colm will be delighted to hear your kind words.
Thank you for choosing solv, especially as a new customer — we really appreciate the trust and look forward to helping you again in the future.
Warm regards,
solv
Boiler service
Boiler service
The gentleman came on time
Did a great job
Very helpful
Would recommend
2026年1月8日
solv Group からの回答
Thank you John for taking the time to leave us such a lovely review. We’re delighted to hear the engineer arrived on time, did a great job, and was helpful throughout your boiler service. Your recommendation really means a lot to us.
Warm regards,
solv
Good service
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good experience.
2026年1月23日
solv Group からの回答
Thank you for your five star review.
We’re glad to hear you were happy with the service and that everything was completed on time, including the boiler service and safety checks. Thanks as well for highlighting your overall positive experience — it’s much appreciated.
Warm regards,
solv
Excellent service as always
Excellent service as always. Arrived on time, completed the work promptly and without any fuss. Have used this company for approximately 5 years and will continue to use them in the future
2026年2月10日
solv Group からの回答
Thank you for the great review.
We’re really pleased to hear you’re happy with the service and that our team arrived on time and completed the work efficiently. Your continued support over the past 5 years means a lot to us — thank you for choosing solv.
Warm regards,
solv
solv Group からの回答
Thank you for your review!
We’re really pleased to hear you found our service punctual, efficient and effective. We appreciate you taking the time to share your feedback and look forward to helping again whenever you need us.
Warm regards,
solv
Noting was too much
It was all do in away that nothing was to much just so professionally they way the guys started and finished the job to a t would highly recommend these guys to anyone looking a job done 100%
2026年1月13日
solv Group からの回答
Thank you so much Robert for taking the time to leave such a lovely review!
We’re delighted to hear that the team carried out the job so professionally from start to finish and that nothing felt like too much trouble. That’s exactly the level of service we aim to deliver every customer, every time.
Your recommendation really means a lot to us — thanks again for choosing solv!
Warm regards,
solv
Reliable
Easy to book online, extremely reliable, very pleasant and knowledgeable engineers, turn up on time
2026年2月9日
solv Group からの回答
Thank you for taking the time to leave such a great review. We’re delighted to hear you found the booking process easy and our engineers reliable, knowledgeable, and punctual. Your feedback really means a lot to the whole team, and we appreciate you choosing solv.
Warm regards,
solv
solv Group からの回答
Thank you Cherry for your recommendation. We’re glad to hear the team arrived on time and carried out the work efficiently. We really appreciate you taking the time to leave a review.
Warm regards,
solv
solv Group からの回答
Thanks for taking the time to leave us a review 😊
We’re really pleased to hear you found our team friendly and efficient during your boiler service. We appreciate your feedback and look forward to helping again whenever you need us.
Warm regards,
solv
Personal attention and sympathetic…
Personal attention and sympathetic understanding of our needs so felt listened to and advice given thoughtful and helpful
Work carried out at agreed time and excellent job done
Follow up appreciated
2025年12月22日
solv Group からの回答
Thank you so much Lorna for taking the time to leave this review. We’re really pleased to hear that you felt listened to and supported throughout, that’s something we place a lot of importance on.
It’s great to know the work was carried out as agreed and that the follow-up was appreciated. Thanks again for choosing solv, we truly value your feedback.
Warm regards,
solv
The service was very good but I had to wait a week.…
The service was very good but I had to wait a week to get a new fuel pipe for my boiler, leaving us with no heating for that time.
2025年12月19日
solv Group からの回答
Thank you, Philip, for taking the time to leave your review, we appreciate your positive comment about the service provided.
We’ve looked back at the job notes to better understand your feedback. Your booking was made via our website on the 15th, and we attended to carry out the repair on the 19th, so the turnaround was 4 days. At the time of booking, your notes advised that everything was working ok and that you were leaving the property on the 22nd and would appreciate this resolved before then – which we were glad to be able to do.
Unfortunately, during what is a very busy time of year, our repair slots for the following couple of days were already fully scheduled, and this was the first available appointment. As the booking came in after hours on the 15th, the booking was arranged and confirmation email sent on the morning of the 16th confirming the callout for the 19th. We would always encourage customers to contact us if their situation changes or becomes more urgent so we can review options where possible.
Should you have any further concerns or feel that any of the above isn’t correct, please feel free to get in touch with us directly so we can discuss this with you.
Warm regards,
solv
Fast friendly and efficient.
Fast friendly and efficient service at cost effective prices.
2026年1月2日
solv Group からの回答
Thank you for the great feedback James.
We’re really pleased to hear you found our service fast, friendly and efficient, and that you were happy with the pricing too. Your recommendation means a lot to the whole solv team. If you ever need us again, we’re always happy to help.
Warm regards,
solv
Excellent
Speedy telephone response, engineer turned up when he said he would and resolved boiler failure promptly. Engineer was friendly, professional, and provided reassurance and guidance. Overall and considering that the boiler failed out of normal working hours and just before Christmas I was impressed and delighted with the service I received from the Solv team.
2025年12月20日
solv Group からの回答
Thank you so much for taking the time to leave such a detailed five-star review ⭐
We’re delighted to hear that our team was able to respond quickly and get your boiler issue resolved promptly - especially out of hours and at such a busy time of year just before Christmas. It’s great to know our engineer’s professionalism, friendliness and reassurance made a difference.
Your kind words mean a lot to the whole solv team. Thank you for trusting us, and please don’t hesitate to get in touch if we can help again in the future.
Warm regards,
solv
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