SonaBuds レビュー 

After we were instructed to send an email with specific instructions, Customer Service contacted us the same day.

The customer service department is outstanding. Russel was very understanding and helpful in aiding me with the return process.
The product did not fit my needs, as within large crowds, the translation gets lost.

So far the website and ordering process has been super easy.

I got a lot of advice from very helpful staff x

I received my order by delivery on Tuesday 1/9/26. When opening the package I found there were 3 items instead of 1 item that I had ordered. I checked my bank details and found that I was billed for 3 not 1.

I opened one of the boxes to test how it works and was very disappointed so I am asking for an address to return the parcel and that a full refund be recredited to me.

The lady whom I spoke with was very helpful and I asked for an address for return of the items but have not received this yet.

Could you please advise the next step in this process.

Have people who we can understand, and who know what they are doing. Also people who are oleasant and don't get mean when we have a problem.

It’s great but all this making u leave a review is a pain and I almost cancelled my order

Ich habe aufgrund der "guten" Bewertung die SonaBuds Übersetzungskopfhörer bestellt.

Und kann nur jedem davon abraten diesen Asia Müll zu bestellen!!!

Sie übersetzten entweder nur sehr zeitverzögert oder inhaltlich nicht richtig. Die Dinger sind absoluter Schrott und entsprechen nicht im Ansatz der Produktbeschreibung.

Zum Glück haben ich über PayPal Käuferschutz gekauft und bezahlt!

Das Unternehmen antwortet generell, nach der Reklamation, nur mit Standart Antworten per Email und bietet bei Reklamation, einen Preisnachlass von 70% an (die Rücksendung erfolgt natürlich laut AGB zu Kosten des Käufers).

Dadurch funktionieren die Übersetzungskopfhörer trotzdem nicht!!!

Nach mehreren anstrengenden Wochen, wurde der Fall von PayPal zu unseren Gunsten entschieden und wir haben unser Geld zurückerstattet bekommen.

Ich kann nur davor warnen, bei SonaBuds (Litauen), die Express Sofortbestellung zu bestellen (innerhalb 24 Stunden), die dann trotzdem erst 2 Wochen später ankommt und nicht funktioniert!

Danke an PayPal für die Hilfe und Unterstützung, aber das "Unternehmen"
Sonabuds ist eine absolute Frechheit.

Just wo ich dieses schreibe, bekomme ich von SonaBuds ein Angebot von 85% Rabatt 🙈

I was very disappointed in how long it took to get the product. By the time I got it I had purchased another product from someone else.

Web site is good but order experience less than perfect. Thus, four stars.

While using the sonabuds at a Vietnamese church service, they worked good for short sentences but unfortunately for longer sermon sentences they would skip that sentence without translation to the next sentences.
I gave 5 stars for a great customer service & back up.
Regards A Briggs

Got disconnected the first time I called. Second person was quicker to find my order. Email came quickly but I still don't have info to return items.

Schnelle Rückmeldung

Ich konnte mein Problem gut anbringen.

I thought it took too long to receive the item and I made a mistake and ordered 2 epicoolers and I only need one so I would like to return one and get a refund

Many thanks

Absolute horror. CS replying slow, usually takes over a week or two. Ordered my sonabuds 17 June, now is 27 July and still have not received them. CS keeps asking me to wait 7 days and if not received contact them again. This is now second time I've been asked that. I'm just guessing how many more 7 days I will be asked to wait lol. Waist of time and money. I am not expecting to receive my order anymore. Just waisted my money and time.

First representative listened to description of issue and understood my request. Instructions for the return process were not clear.
Contacted customer service twice more for clarification and representative became sarcastic and rude.