Super pleased with my order. Treated myself to a new top, earrings and some cool sneakers. Designs are cool and different. Dress them up or dress them down, thereâs something about Sophiaâs design t... ãã£ãšèŠã
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First time ordering from Sophie Webster, and sadly, Iâm not impressed. I ordered a pair of shoes over a week ago and received an order confirmation, but despite several emails, Iâve had no response or... ãã£ãšèŠã
Iâm really pleased with my experience. I absolutely love my shoes, and the customer service was excellent too. The company kindly refunded me the difference in price, which I really appreciated. Ever... ãã£ãšèŠã
Do not ever buy from this company! I bought three pairs of shoes and am still waiting for a refund on one pair bought over 2 months ago in June 2026! I have reached out to customer services several ti... ãã£ãšèŠã
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Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
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London, è±åœ
- customerservice@sophiawebster.com
- sophiawebster.com
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Absolutely love my shoes ð»
Absolutely love my shoes ð». Delivery by DPD not so good ð
2023幎6æ13æ¥
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Sophia Webster ããã®åç
Hi Julie,
We're super pleased to hear that you love your shoe but are sorry to hear that your delivery wasn't as seamless as we would have hoped.
If you've not already sent us an email, we'd love to look into this further and feedback to the carrier so if there's any further information you can provide, we'd really love to hear it!
Best,
Sophie - Team SW ð âš
I have been stalking your shoes forâŠ
I have been stalking your shoes for YEARS! And the time came for me to order my very own wings! The order process was very easy, and my shoes arrived much quicker than I expected. They were packed securely and the box was oh so pretty too! I am absolutely over the moon, I cant wait to wear them and hopefully add to my collection in the future!
2023幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Natalie,
Thanks for the feedback!
We hope you LOVE wearing your wings and we can't wait for you to find an opportunity to wear them soon!
Best,
Sophie - Team SW ð âš
As always the shoes arrived inâŠ
As always the shoes arrived in immaculate condition, delivery was super fast.
Beautiful shoes ð
2023幎6æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Nicky,
We're so pleased you love your shoes!
Thank you for shopping with Sophia Webster.
Best,
Sophie - Team SW ð âš
Worst experience ever
Worst experience ever
I made an order number: 1434380 in 25/05/2023.
After that I received a mail to confirm the shipping in 27/05/2023 , but when I tracking the order it is until now (processing order).I think it is not normal , I am very upset about this delay, and frankly, your service is very bad. I sent an email to customer service, but I did not find any response ,today is 01/06/2023 and until now I donât have any idea where is my shoes
2023幎5æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Seba,
Thank you for sharing your feedback and I am so sorry about your experience! This is certainly not the norm and I'd love to provide some more information.
I can see that we received your email on Saturday 27th, we responded on the same day and also initiated an investigation with the carrier. I'm pleased to say that we received an update this morning and I've followed up with a more detailed update and resolution via email
If you have any questions of the back of the email, please do let me know by responding directly back and it would be my pleasure to help in any way that I can.
Best,
Sophie - Team SW ð âš
Excellent customer service by Kajal!
Sophia Webster has the most stellar customer service. Specifically, Kajal is amazing! She answered my questions, addressed my concerns and provided the ultimate customer experience. Sophia Webster is lucky to have you, Kajal! Thank you!
2023幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Johnlee,
We're so thrilled to hear about your experience with Kajal and are delighted that you got the resolution you needed!
Have the most wonderful week!
Best,
Sophie - Team SW ð âš
Love my shoes!
I ordered my shoes online. It was an easy process. The shipment arrived in great timing and also was in great condition. I opened the box and my purchase was nicely packed. The shoes were exactly what I expected from SW.. gorgeous, well-made shoes. I will be purchasing more in the future.
2023幎5æ26æ¥
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Sophia Webster ããã®åç
Hi there,
Your feedback means a lot and it's great to hear that you love the shoe and the process of purchasing from us.
We can't wait to have you back again for more purchases in the future!
Best,
Sophie - Team SW ð âš
Absolutely beautiful shoes
Absolutely beautiful shoes . Totally unique...shipped quickly and packaged beautifully
2023幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Christine,
Thank you so much for taking the time to pop us some feedback!
We're so pleased that you love the shoes as much as we do.
Best,
Sophie - Team SW ð âš
Brought some heels for my wife and sheâŠ
Brought some heels for my wife and she wore them to a wedding and the one was damaged so we emailed in and Sophia Webster sorted it straight away and sent out a new pair even before original ones had been sent back.
2023幎5æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hello Ryan,
Thanks for giving us some lovely feedback on our repairs process, I'll make sure that Taylor receives your feedback too!
We hope that your wife continues to love her Perla Sandals!
Best,
Sophie - Team SW ð âš
Câest toujours une bonne expérienceâŠ
Câest toujours une bonne expérience dâachat
Chaque paire commandée est un petit bijou plein de détails et facile à porter
Les sacs sont uniques et originaux
Je suis donc ravie à chaque fois
Merci à Sophia Webster pour cette fantaisie qui illumine mon quotidien
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2023幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Maeva,
We really appreciate your kind feedback and look forward to having you back as a customer soon!
Best,
Sophie - Team SW ð âš
Beautiful, High Quality Products
High quality products and proactive and friendly staff.
Itâs always a pleasure to buy from Sophia Webster x x x
2023幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hello Victoria,
We really appreciate your feedback on both the product and service so thank you for leaving such a lovely review!
Wishing you a great day!
Best,
Sophie - Team SW ð âš
Sooo happy with my purchase !
Sooo happy with my purchase !
Those sandals are simply adorable..and my favorite colors also ..lilac and pink ð
True to size they were supposed to arrive on Monday the 15th .What a lovely surprise I received my order 10 minuts ago ..5 days before ..ouah !
Plus I do appreciate that I can pay my purchase with Klarma..Thank you sooo much ..You have a customer 4 life !ð
2023幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi there!
It's music to our ears to hear about how much you love your sandals and how much of an ease it was to place the order with Klarna.
Enjoy wearing your new SW's!
Best,
Sophie - Team SW ð âš
Nothing less than perfection
Wonderful experience, my order arrived the next morning with great communication on the order status at all times.
I ordered shoes for both myself and my daughter and they are perfect. Quality and fit is perfect and the shoes are stunning.
2023幎4æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Laura,
I'll be sure to share your feedback on your shopping experience with the wider company - thank you for taking the time to leave such a nice review.
I hope you and your daughter absolutely LOVE wearing your new Sophia's!
Best,
Sophie - Team SW ð âš
Really terrible customer service i wentâŠ
Really terrible customer service i went in to look at bridal shoes for myself and got ignored and made to feel in the way , nobody helped me ended up walking out despite them having the pair i was wanting to try and possibly buy. Do better.
2023幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Lea,
I am so sorry to hear that this was your experience. I'm eager to get to the bottom of this and see how this has happened and what we can do to resolve it.
So I can further investigate this and assist in a pair of shoes for your wedding that we hope will be perfect for you, please may I ask that you pop me through an email via customerservice@sophiawebster.co.uk?
I'm keen to hear more about where you were shopping so we can pick this up internally.
I'm looking forward to hearing from you soon!
Best,
Sophie - Team SW ð âš
Spectacular Wings
Order was super easy and it came soon.
Shoes are spectacular ð€©
They are unique and special.
They are a bit heavy but it is due to rich decoration. Also, they are very soft and they fit perfectly.
I will shop more :)
2023幎5æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Ana,
We're so pleased to hear that you love the shoes as much as we do and can see the craftmanship that has gone into each and every pair!
Thank you for the feedback.
Best,
Sophie - Team SW ð âš
From Across the Pond and Beyond, Sophia Webster is awesome!
I'm in the US, but Sophia Websters products are always great and customer service is always pleasant with quick response time! I love all my shoes and I love the company! I accidentally ordered a wrong size they took care of it immediately. No questions asked. This is why I keep shopping thier website and vendors. Trusted brand with beautiful styles
2023幎4æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Natasha,
It's so great to hear about your experience and we're so happy that you're such a fan of the brand and shoes!
Thanks for taking the time to leave a review.
Best,
Sophie - Team SW ð âš
Shopia was very helpful when I had anâŠ
Shopia was very helpful when I had an issue.
Went above and beyond to help me.
Thank you ð
2023幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Rhonda,
You're so welcome for the assistance, I hope the issue is resolved with the return you've been trying to make with the other business we had the confusion with!
If you ever need anything further help, please let me know.
Have a great day!
Best,
Sophie - Team SW âšð
Great customer service one of the bestâŠ
Great customer service one of the best I've dealt with, Taylor was quick to reply and sorted my query professionally and fully
2023幎4æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Karen,
Thank you so much for the feedback, it'll be passed onto Taylor!
Have a fantastic day!
Best,
Sophie - Team SW âšð
My issue was dealt with so swiftly andâŠ
My issue was dealt with so swiftly and so expertly. Taylor was very professional and friendly. Will definitely recommend Sophia Webster to everyone Iâve ever met!!!! ð€£ðð€£
2023幎4æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hello there,
Thank you so much for the great feedback!
We're so thrilled that you had a good experience with us.
Best,
Sophie - Team SW âšð
Excellent customer service
I contact SW customer service and the response was speedy and very helpful.
2023幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Lucy,
Thanks for sharing your experience and feedback, we aim to please so we're thrilled you found your experience helpful!
Have a great day!
Best,
Sophie - Team SW ð âš
***** amazing
After being told my online order was out of stock, I reordered in diff size and they got dispatched the next day. Taylor from customer service was really great and very helpful, she even honoured me my 20% discount because the discount had ended when I had to reorder. Thank you Taylor!
2023幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Sophia Webster ããã®åç
Hi Han,
Thanks so much for leaving a great review for us! I'll pass this onto Taylor who will be thrilled to see this.
Have a great day!
Best,
Sophie - Team SW ð âš
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