Southamptonportparkingservices レビュー 

Dropped of the car on 11th July and collected on 25th July. Staff were very helpful, friendly and polite. Car was ready and waiting when we walked off ship at 7.00 am. Will definitely use again.

Used the meet and greet Service at Ocean Terminal for Iona 1-7-23 to 8/7/23 was given instructions for parking which went OK, on our return we had to wait a short while for the car to return to car park thought everything was still fine until a week later received a parking fine for short stay car park on the 1/7 obviously not happy as we have paid for a service and ended up with a further £60 fine, the Company said they were sorting it but heard nothing further. Have read other reviews where parking fines have been issued so not a one off. Would not use this service again.

Polite staff offer of help if needed, close to terminal and car ready for collection no hanging about when disembarked off ship.

10 days before my cruise l received a text message informing me l had been upgraded for free to the meet and greet service at the cruise terminal.
Great l thought except it didn't happen
The promised email with further instructions was never received.
All my emails, phone messages and texts went unanswered.
The day before my cruise l rebooked with a more reputable company.
On the day of my return l received a welcome back message from them enquiring what time l will be collecting my car ! At least l didn't get a parking ticket like several customers ! Feel l have been scammed and will never recommend them. Doubt the company care about reviews as long as they receive the money

Shocking company... do not use, parking fine issued to me for over stay in the short stay car park. Total scammers. No way to contact company.
Taking the matter further elsewhere. Companies like this shouldn't be allowed to trade

Another customer returning home to a £100 fine from the short stay car park. DO NOT USE.

Yesterday, Weds.19 July, I received £100 parking fine from Parking Eye at the Southampton Mayflower short stay car park. I went on the Sky Princess from 1st July to 8th July. I experienced no problem in collecting my car (after having located the representative for the keys. She was by her car). I drove off shortly afterwards. I’ve read other responses on here re the fines and it looks like one or two of you may have been on the same cruise as me. In any event, I’m pleased to say that I have this morning managed to speak to Southampton Port Parking Services, in fact to two individual people, on two separate numbers, both of whom gave me an email address to send an uploaded copy of the fine, together with car reg details, dates etc.

The two numbers I phoned were :
07918-853734 - possibly the lady at the car park. Initially got ansafone. Left voicemail. She returned my call within 2-3 minutes.

The other number was 0333-303 4452. A man picked it up immediately answering as Southampton Port Parking Services. He gave me the same email address. Like the lady beforehand, he was aware of the people receiving the fines but was unsure as to why it had happened.

I therefore, urge you to send your details to the email address and ask for proof of some sort. It’s probably also worth notifying Parking Eye about this.

It will be interesting to see how this pans out. Look, I’m more than happy for people here to reach out to me. If we collectively find that we have no joy then it’s probably worth starting a forum. I can easily be contacted on Facebook, under the name Steven Rees. I am from Kent.

Edit - I have had to remove the email address as it contravenes Trust Pilot rules. Contact me on Facebook, alternatively Facebook Messenger

Same as other customers.
The service is only good if it works.
Receiving a fine for parking from the short stay car park should not happen if this company has an agreement with the owners of the short stay car park owners.

I take this company does not, but I am contacting the car park owners to inform them that this company is carrying out business on their property.

Two weeks after returning I have recived a fine of £100 for overstaying the short term car park. I was texted by the company requesting my disembarkation time which I gave them between 9-00 and 10 am my car was taken to the car park at 5-59am 3 hours earlier that needed hence the excess fine charge it has proved almost impossible to contact the company for recompense for the fine.
Stay clear of this company unless you want to receive a parking fine certainly will not use the again

Used this company to park my car whilst on a cruise for a week.Upon my return I collected my car from the arranged car park only to recieve a £100 parking fine a week later because they'd left it in the short stay car park for over 3 hours .Scam illegal immigrant con artists.I wish I'd read the reviews first but being new to cruising I thought it was the way people did it.Avoid these scumbags as it appears to be an ongoing thing so should be shut down!!

My review will sadly echo a lot of the other reviews. I dropped my car with them on the 1st July. On returning from my cruise on the 8th July we were left waiting for well over an hour in the pouring rain. Fobbed off with reasons as to why our car was nowhere to be seen.

I returned home to find a £100 fine from parking eye because my car had been left in the short stay car park and not promptly moved to the long stay car park like they advertise. Not what you want when you get back from a holiday. Advise to anyone who has received a fine - appeal it! If you are not the driver it isn't your problem, the parking company will soon sharpen up or close if they keep having to pay fines for there shoddy services.

They should be closed down.

Upon return from my cruise all appeared in order, until I received a 100 quid fine for the short stay car park at the start of the holiday. They are simply parking your car in the town's NCP car park and charging you through the nose for it. I have called all 3 of the numbers provided by them to try and get them to pay my parking fine, but they are not picking up. SCAM ARTISTS, be very aware. You'd be better off following the advice from the council website:

Parking for cruise customers and other long term visitors
For drivers parking for longer than 24 hours, such as cruise passengers, those travelling to the Isle of Wight or simply visiting friends in the city, the council now offers a £4 per day rate after the first 24 hours (which is charged as normal) in our Bedford Place, Eastgate Street and Grosvenor Square Multi-storey car parks. Simply take your ticket to the pay machine as normal when you return to your vehicle and the discounted rate will be applied automatically.

DO NOT USE THIS COMPANY!
They did not honour their service over the Isle of Wight festival weekend , have only answered our calls twice since , replied once to dozens of emails admitting liability and then blatantly lied about refunding the money , we are in the process of taking this further, please please please save your money look elsewhere .

Absolute cowboys. Took payment but never turned up to take the car, called literally hundreds of times whilst we were waiting to board the ferry after having to find a alternative parking space, and they didnt answer the phone once. When we returned from our holiday, i sent scores of emails to get a refund. They replied to 1 admitting they hadnt provided the service i had paid for and stated theyd refund me. They haven't refunded me and now ignore every email, every phone call. I am now going the legal route. Avoid at all costs. Absolutely horrific experience with them. Take your money, don't provide the service, steal your money. Beware

Being a somewhat trusting person l left my car in the care of Meet and Greet for one week leaving for a cruise to Norway, on our return I was kept waiting in the rain for one hour and twenty minutes ,there is no shelter provided by this company, I was continually fobbed of with disingenuous answers as to when my car would arrive ,
Today I have received notification of a fine for one hundred pounds through absolutely no fault of my own,
Needless to say I would advise anyone to avoid this company at all cost.

I think they are a bunch of scammers.

We just received a fine because this company left our car in the short stay car park until late evening. There appears to be no way of contacting them to arrange for them to pay for this.

They were also very late and disorganised in returning the car after we returned from the cruise. No apology or anything, you pay a premium for them to drive your car from the long stay car park you'd honestly be better driving to yourself and getting a taxi from.

Avoid this company like the plague.

Used 'Southampton Port Parking' for P&O Iona 24/06-01/07 and recieved a really good service. We called them when 30 mins away (as explained on booking email) and they directed us to which part of the short stay car park, keys dropped and video taken of car (both by myself and bloke I dropped car with) whilst away we could see that car didn't move from what appears to be a car park in Southampton. We text the company 30ish minutes before disembarking then car & keys where waiting for us with no issues. We where off the ship and on the road within 10 minutes, very good experience from this company and would defenately use again for future cruises.

EVERYONE PLEASE AVOID THIS COMPANY AT ALL COSTS!!! They are unprofessional, asked us to drop car off for meet and greet at Terminal on 25th June before our 2 week cruise, gave me no paperwork to confirm my car handover, they parked my car in a standard NCP shopping centre car park for the 2 weeks, WHICH IS NOT A SECURE CAR PARK, and on my return told me my car battery was flat, did give me a ride back to car park, but left me and my family stranded at car park with a car with flat battery, they had not paid for the NCP car park even though I paid them over £110 for the parking, and left me with no ticket to exit car park. On speaking to NCP employee, I was informed that Valet Parking was a fraudulent company and there are numerous signs at the carpark stating that they have no authority to park your cars there. The NCP employee told me that he would let me out of the car park but I would receive a bill from them for the 2 weeks of parking!I called Valet Parking and eventually got one of their guys to come to NCP car park and after some debate got them to pay for my NCP parking (funny that as gthey had already said it was paid for the day before??) I eventually got home and you guessed it I have a
£100 fine from the short stay cruise car park as the 30 minute handover at the meet and greet area was not paid by them either!!

Read previous reviews and wished i had canelled.Could not be more WRONG. Phoned as instructed 30mins before, they were there to meet us and take our keys.
Very much same story on return,phoned as we were off the Iona eaarly,there was our car 3miles on mileage and no dents or scratches. So meeet and greet couldnt have gone better.

Our review echoes many of the one-star reviews also written here.
A very chaotic and unorganised company which meant the start of our holiday began with stress and upset. Please avoid, do your research a little more than we did and go with a reputable company.
Our vehicle was damaged due to being guided into a space too tight by the company's owner. He apologised, told us not to let it spoil our holiday and that he would pay for the damage. We believed him. We were wrong to. He since has told us numerous lies and avoided all forms of communication. It has been a distressing and upsetting experience.