SW COAST REFILLS レビュー 

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15時間前

thank you for your review Gary, and for shopping with us! We hope you enjoy your purchases.

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2026年9月15日

Thank you for leaving a review today

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2026年8月24日

Enjoy your new bag - thank you so much for supporting our small business! ✨

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2026年7月31日

Hello, Thank you for bringing the error on your order quantity to our attention yesterday. We have responded to your email this morning and are looking to resolve the issue. With regard to your order delay, this was due to a manufacture delay and having to await further pasta stocks to arrive. Your order was despatched in line with the despatched date clearly listed on the product description at the time of purchase. All orders awaiting this brand were despatched to as soon as stocks reached us.

SW COAST REFILLS からの回答

2026年7月15日

Hello Fiona, please contact and reach out to our team with your issue, we are happy to assist you. We have emailed you regarding your order as well as regarding your refund that was processed the same day as your order. We don’t unfortunately deliver food products. Kind regards, Emma

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2026年7月14日

As per our communications, you did not provide a full / correct address for shipping, meaning your parcel was unfortunately undeliverable. I understand this wasn’t a good outcome for you based on the error you made, which we have offered to rectify. The address you provided was clearly shown in your order confirmation we sent to you at the time of ordering. It is the customer’s responsibility to place their order to the correct address, and check it once the order is placed. The address was also confirmed by Royal Mail and tracking information was sent to you showing the address you provided. We have offered to resend the goods to you but this would incur additional shipping costs which you have chosen to decline.

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2026年7月4日

Thank you for reviewing our small business & shopping independently with us! ✨

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2026年7月14日

As per our email to you, no shipping costs were paid. The order was placed for Store Collection, and remains uncollected. Unfortunately we do not refund food items that have been dispensed and not collected. This is clearly outlined in our terms and conditions of sale.

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2026年5月25日

thank you for taking the time to leave a review, and for shopping independently with us! Enjoy your order ✨

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2026年5月20日 に更新

As per our multiple emails to you, to which you have responded : You purchased 400G of loose burger mix. No packets. No delivery paid. This was purchased for Store Collection, we DO NOT offer delivery on grocery items. You have chosen to ignore all email communication and opted not to collect several weeks ago. As per our emails to you, this case has now been closed. Your rudeness and abusive language will not be tolerated or engaged with.

SW COAST REFILLS からの回答

2026年3月12日

Hello Abbie,
Please check your emails as you have clearly missed both our responses. Or perhaps you haven’t, since you clearly seemed to have picked up on the shipping mention.

Items from your order that were in stock were despatched and further stock was anticipated for your out of stock items, that have since been refunded in full following supplier stock issue.

At no point is postage £4.99, this isn’t a service we offer. Your shipping cost paid was £3.95. We do not offer returns for food items. This is clearly outlined in our terms and conditions.

However, as per our email to you, a return in this instance has been offered as a goodwill gesture, minus the shipping cost as you have you have stated for the items received. We are not in the habit of refunding someone’s postage costs, for items delivered, that they have expressly ordered, simply because a customer later changes their mind.

You were notified of the amendment to your order prior to shipment, this was sent 24 hours before your response requesting order cancellation, by which time your items were already in transit.

While I understand your frustration with not receiving your order in full, we do want all our customers to be 100% happy with their orders and I am sorry we were unable to fulfil your order in full in this instance.

As a small business who cares and takes pride in getting things right, we do not appreciate the misrepresentation here. I will now close the return and consider your matter resolved since you have chosen not to return your items.