Happy with the experience so far. Managed to go in person for a demo in ZÃŒrich and was impressed so I've now ordered the gym monster 3 when it will be released. I had trouble applying the 20euro de... ãã£ãšèŠã
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Customer service rep Lauren proved to be curt, dismissive and rude to me. When I asked for more frequent status reports of my 4000 euro order, she proved to be incommunicado. Deadlines were not respec... ãã£ãšèŠã
Ich bin sehr zufrieden mit dem Speediance Gym Monster 2. Das GerÀt ist ÀuÃerst stabil und hochwertig verarbeitet. Besonders beeindruckt hat mich die groÃe Auswahl an Ãbungen mit sehr guten und v... ãã£ãšèŠã
I received an email offer so reached out on the WhatsApp support to place my order. I was transferred to Roberto who has been excellent. He helped me redo invoices multiple times when I was having tro... ãã£ãšèŠã
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Speediance Europe is an independent entity and is not affiliated with speediance.com or eu.speediance.com. Those websites service the USA and German market exclusively â they are not connected to us in any way. When you order directly from us, you receive in-home servicing and dedicated support from within Europe. All official orders from Speediance Europe are placed through one of the following domains: speediance.eu speediance.nl speediance.fr speediance.at speediance.ch speediance.be We cannot take responsibility for orders placed through other websites. If your order was not placed via one of our official domains, it was handled by a separate company. At Speediance Europe, weâre committed to delivering the highest level of service. If thereâs anything we can do to support you, please get in touch at hello@speediance.eu or call us on +31 970 1020 6665 â our local team is here to help.
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6 Fern Road, Sandyford Business Park, D18 FP98, Dublin, ã¢ã€ã«ã©ã³ã
- +3197010206665
- hello@speediance.eu
- speediance.eu
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ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
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Tolles GerÀt und dieâŠ
Tolles GerÀt und die Kubdenreqlamationen werden schnell behandelt.
Bin voll ubd Ganz zufrieden mit Speediance GM1.
2025幎12æ17æ¥
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Happy with my GM2 purchase experience
I received my GM2 couple of days back and I am very happy with the complete process and the machine.
The customer service is exceptional and they answer every email within a day, before the purchase I had some special requests and they considered my requests and after sales as well they promptly replied to all my emails and very helpful feedback. (thanks a lot to Emma and Lyn from after sales for all the replies). I am still waiting for few other items which were not shipped along, but hopefully they will be shipped as soon as they are back in stock.
BTW, the GM2 machine package itself is quite big and heavy, my first workout with the machine was to get it down to basement :)
I did 2 workouts with it and it seems quite nice and very smooth and well built. Haven't used the rowing part yet.
Overall am quite satisfied with the experience from speediance team.
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Servizio chat ottimo
Come da titolo, la chat dell'assistenza Ú davvero top... Gentili e ti rispondo nel minor tempo possibile, inoltre sono chiare e risolvono qualsiasi dubbio. Io in particolare ho parlato con l'operatore Roberto C. e devo dire che Ú stato spettacolare...
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
ð¡ Customer service is not good
ð¡ Customer service is not good. I bought the Gymmonster 1 week ago and first I had issues that device could not be switched on anymore. Now I still face the issue that the fans run on maximum level at all time (also standby). I provided all evidence as requested by support. Then no more reaction from support. I feel abandoned. Very poor support. I cannot recommend Speediance and thinking of sending the device back and ask for refund at amazon.
2025幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for sharing this - and the most important point to clarify right away is that your order did not come from speediance.eu.
We do not sell on Amazon, we do not operate in Germany, and we do not sell the older Gym Monster 1. Your device was supplied by a separate company, eu.speediance.com, which manages the German and Amazon markets independently from us overseas.
Because they are a different business, we cannot access their systems or step into their support process â and Iâm genuinely sorry that you havenât received the level of assistance you expected. No customer should feel unsupported.
At speediance.eu, we operate very differently.
We provide an extra layer of European, human support, including:
Local service teams
In-home servicing
Fast, direct communication
A customer-first approach
The latest Gym Monster 2, which supersedes the older GM1
This is exactly why we sell direct only and not through Amazon â it allows us to control the full experience and ensure our customers are always looked after. If you explore our Trustpilot reviews, youâll see how consistently we put our customers first.
To prevent confusion, we clearly explain this distinction in our Trustpilot profile: Speediance.eu is an independent European distributor, not connected to the German Amazon seller.
For this reason, we would kindly ask that your review be placed with the correct seller, eu.speediance.com or Amazon, as they are responsible for your device, delivery, and warranty.
If youâd like guidance on escalating your case with them, weâre still happy to point you in the right direction.
hello@speediance.eu
+31 970 1020 6665
---
Vielen Dank fÃŒr Ihr Feedback - und der wichtigste Punkt vorweg: Ihre Bestellung stammt nicht von Speediance.eu.
Wir verkaufen nicht Ìber Amazon, wir sind nicht im deutschen Markt tÀtig, und wir verkaufen nicht das Àltere Modell Gym Monster 1. Ihr GerÀt wurde von einem anderen Unternehmen geliefert: eu.speediance.com, das den deutschen Markt und Amazon eigenstÀndig betreut.
Da es sich um ein getrenntes Unternehmen handelt, haben wir keinen Zugriff auf deren Systeme und können leider nicht in deren Supportprozesse eingreifen. Es tut mir aufrichtig leid, dass Sie dort nicht die UnterstÌtzung erhalten haben, die Sie erwartet haben. Kein Kunde sollte sich im Stich gelassen fÌhlen.
Bei Speediance.eu arbeiten wir ganz anders.
Wir bieten eine zusÀtzliche europÀische Support-Ebene, darunter:
Lokale Serviceteams
Vor-Ort-Service
Schnelle, direkte Kommunikation
Eine klare Kunden-First-Ausrichtung
Das neueste Modell Gym Monster 2, das den Àlteren GM1 ersetzt
Genau aus diesem Grund verkaufen wir ausschlieÃlich direkt und nicht ÃŒber Amazon â so können wir den gesamten Kundenerlebnis kontrollieren und sicherstellen, dass jeder KÀufer optimal betreut wird. Ein Blick auf unsere Trustpilot-Bewertungen zeigt, wie konsequent wir unsere Kunden unterstÃŒtzen.
Um Verwechslungen zu vermeiden, erklÀren wir diesen Unterschied deutlich in unserem Trustpilot-Profil: Speediance.eu ist ein unabhÀngiger europÀischer HÀndler und nicht mit dem deutschen Amazon-VerkÀufer verbunden.
Daher bitten wir Sie höflich, Ihre Bewertung beim richtigen Anbieter â also bei eu.speediance.com oder Amazon â zu hinterlassen, da diese fÃŒr Ihr GerÀt, die Lieferung und die Garantie verantwortlich sind.
Wenn Sie Hilfe benötigen, um Ihren Fall dort weiter zu eskalieren, unterstÌtzen wir Sie gerne und weisen Ihnen den richtigen Weg.
hello@speediance.eu
+31 970 1020 6665
Speediance customer service
Havenât received Machine yet, but their customer service is on top of the game. Big shoutout to Roberto C. for his valuable time, recommendation and help. Will follow up with next review once Gym monster 2 will be received.
2025幎12æ4æ¥
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Efficient communication
Quick and efficient online chat support. All questions answered.
2025幎11æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Ich wurde jetzt erstmals von Roberto beraten.C
Ich wurde jetzt erstmals von Roberto C. beraten.
Er klingt sehr geduldig ,freundlich und professionell.
Jetzt bin ich mir ernsthaft am ÃŒberlegen,ob ich mir ein Gym Monster kaufe.
2025幎11æ27æ¥
èªçºçãªã¬ãã¥ãŒ
The customer service was easy to reachâŠ
The customer service was easy to reach (shout out to Roberto) and I am happy with the customer journey so far. Curious to know how the product will look but so far quite happy with the way of working.
2025幎11æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for the feedback. Great to hear that our customer service team was easy to reach and that Roberto supported you well. We aim to make the entire customer journey simple and reliable from the first message to delivery. We look forward to you receiving the product and experiencing what it can do for your training.
Very good experience
I have a very good experience with Roberto C , he solve all the situation I had and I am very pleased . Thank you Roberto C
2025幎11æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for the review. It is great to hear that Roberto was able to resolve everything quickly and clearly. We appreciate you taking the time to share your experience and we are here if you need any support going forward.
smooth customer service experience
just wanted to review the customer service support I had during the ordering process. Roberto C (as well as his colleague HAns) helped me out and made the whole experience pretty smooth. Very excited about the black friday deal and can't wait to start working out with my home gym!
2025幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for sharing your experience. I am glad that Roberto and Hans were able to guide you through the ordering process and make everything smooth. The Black Friday offer was a strong one and we cannot wait for you to start training with your new home gym.
Great customer service
Great customer service. Roberto C. Helped me right away.
2025幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for the review. Great to hear that Roberto was able to help you right away. If you have any questions as you get started, our team is always ready.
nach einem Jahr Benutzung nach wie vor vollste Zufriedenheit
nach einem Jahr Benutzung, kann ich sagen, dass der Support bis jetzt Top ist und mir auch zÃŒgig geholfen wurde.
Einmal hat sich das Tablet aufgehangen und musste resettet werden hier kam sogar am Sonntag schon eine RÃŒckmeldung mit Software und Anleitung wie ich es RÃŒcksetzen kann.
Da war ich sehr begeistert
Anfangs war ich Skeptisch weil ich nicht sicher war ob es direkt aus China kommt und ob die Ware ankommt. Aber es wurde jedesmal auf meine Mailanfragen eingegangen und zÃŒgig geantwortet.
Die Ware wurde ÃŒber das EU Lager ausgeliefert.
Die Community ist ebenfalls sehr hilfsbereit und hilft einem zÃŒgig weiter.
Die Trainings sind sehr individuell auf meine Leistungen abgestimmt und ich kann in meinem Tempo trainieren.
Das GM 2 Family Paket hatte ich zur Weihnachtszeit mit einem guten Rabatt erworben. Aufgrund der guten Erfahrungen mit dem Support, wÃŒrde ich es auch nochmal kaufen. Ich hoffe das bleibt auch weiterhin so.
Die Ware wurde mit DHL Angeliefert und war sehr gut verpackt. Alle Teile waren in Schaumstoff eingepackt und sind StoÃfest geschÃŒtzt und gesichert gewesen. Wie man es auch auf diversen Youtubevideos sehen kann.
Darum von meiner Seite aus 5 Sterne.
2025幎11æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Vielen Dank fÌr Ihre ausfÌhrliche Bewertung. Es freut uns sehr zu hören, dass Sie auch nach einem Jahr Nutzung vollkommen zufrieden sind und dass unser Support Ihnen immer schnell und zuverlÀssig geholfen hat. Besonders die schnelle RÌckmeldung am Sonntag mit Anleitung zeigt, wie wichtig uns guter Service ist.
Auch Ihre anfÀngliche Skepsis verstehen wir. Umso schöner, dass die Lieferung aus dem EU Lager reibungslos verlief und jede Ihrer Anfragen zÌgig beantwortet wurde. Die Community ist uns ebenfalls sehr wichtig, deshalb freut es uns, dass Sie dort schnell UnterstÌtzung finden.
Die Trainings passen sich individuell an Ihre Leistungen an und ermöglichen Ihnen, in Ihrem eigenen Tempo zu trainieren. Ihr GM2 Family Paket war ein starkes Weihnachtsangebot und wir freuen uns sehr, dass Sie es jederzeit wieder kaufen wÌrden.
Vielen Dank fÃŒr Ihr Vertrauen und Ihre fÃŒnf Sterne.
Top Produkt
Top Produkt, GM 2. Die Firma ist sehr bemÌht, Feedback von Usern zu sammeln und stÀndig zu verbessern. Bei Probleme oder Fragen bekommt man sehr schnell Hilfe und werden kulante Lösungen angeboten.
2025幎11æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Vielen Dank fÌr Ihre positive RÌckmeldung. Der GM2 ist ein hochwertiges Produkt und wir arbeiten kontinuierlich daran, Feedback der Nutzer umzusetzen und das System weiter zu verbessern. Es freut uns, dass Sie bei Fragen schnell Hilfe erhalten haben und dass wir Ihnen kulante Lösungen anbieten konnten.
Vielen Dank, dass Sie Teil der Speediance Community sind.
Professional pre-sales
Professional pre-sales, all questions have been answered. I have ordered the personal slim fitness center. Thank you Marco
2025幎11æ10æ¥
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Speediance Europe ããã®åç
Thank you for the feedback. I am pleased to hear that Marco answered all your questions clearly during the pre sales process. We appreciate your trust in choosing the Personal Slim Fitness Center and look forward to supporting you as you get started.
Speediance is underrated!
I bought a Gym Monster in January, and I've been loving it. The customer support is amazing, and the community is awesome!
2025幎11æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for the great review. It is fantastic to hear that you have been enjoying your Gym Monster since January. Our support team and community put a lot of care into guiding users and helping them get the most from the system, so your feedback means a lot.
Whatsapp support was amazing
Marco was always there for any weird question i had. Thanks a lot for the Whatsapp support
2025幎11æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for your review. I am glad that Marco was able to support you with every question via WhatsApp. If you need anything further as you continue training, we are always here to help.
Ma experience with the customer serviceâŠ
Ma experience with the customer service so far has been great. All of them have been extremely helpful and supportive especially with Roberto C. Who followed me during my purchase and assist me in changing few things even after have made few modifications after transaction.
2025幎11æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Speediance Europe ããã®åç
Thank you for sharing your experience. It is great to hear that our team has been helpful and that Roberto followed your purchase carefully, including assisting with modifications after the transaction. We aim to keep the process simple and supportive from start to finish.
Product has not been delivered
Product has not been delivered, and after purchase, the company asks you via email to send copies of both sides of your passport for 'customs'.
This is in breach of EU GDPR rules for 2 reasons:
- it is unneccessary information that neither the courier nor customs require.
- it is an insecure, non encrypted way to send this sensitive data. It exposes me as a customer to identity theft, and financial fraud.
Speediance's gdpr breaching requests are their standard practice as confirmed by 4 employees.
I have not yet received the product after 3 weeks.
Update: Speediance's response belowlinks to a DHL link that does not include any mention of needing pictures of id or passport. It only requires an ID number which I have already provided.
Speediance have not provided any explanation of the legal basis for needing this sensitive information, as required under our gdpr laws.
Speediance have not provided any secure way to share sensitive data, and have not organised with their shippers for any secure method to be provided.
2025幎10æ14æ¥
Speediance Europe ããã®åç
Hi Timothy,
We appreciate the opportunity to clarify this situation for you and for anyone reading.
First and foremost, Speediance never requests passport or ID copies for our own use.
âšWe design and deliver premium smart fitness equipment ,weâre not a data company, and we have absolutely no reason or benefit in collecting personal identification.
The ID verification request you received comes directly from DHL, the worldâs largest logistics and customs-handling company. DHL manages all international deliveries from our EU warehouse to Cyprus.
According to DHLâs official customs procedure, shipments entering Cyprus require a visual ID document (showing name and ID number) for customs clearance. This rule applies to every recipient in Cyprus, not just Speediance customers.
You can verify this directly on DHLâs website here:
https://www.dhl.com/gb-en/ecommerce/uk/international-parcel-delivery/international-shipping-faqs.html
Our team only passed on that request in order to comply with DHLâs legal customs process and ensure your order could be delivered.
We offered several secure options, including providing a national ID instead of a passport ,and committed to immediate deletion once the document was transmitted to DHL.
Unfortunately, without this verification, DHL cannot legally release the shipment, and we have no authority to overrule their process. If you prefer not to share the required document, please reach out to hello@speediance.eu so we can return the product.
Speediance operates fully within EU GDPR regulations. Every data transfer we make is for shipment purposes only, handled securely, and deleted immediately afterward.
We take privacy, integrity, and customer trust just as seriously as performance and innovation in our products.
Kind regards,
Speediance Europe
Ãberraschend schnell und gut
Hier ist eine mögliche Produktbewertung basierend auf deinen Angaben:
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Ich bin tatsÀchlich wirklich begeistert vom Kundenservice! Zwar wurde das GerÀt defekt geliefert â aber so etwas kann einfach mal passieren. Der Kontakt mit dem Kundenservice lief dafÃŒr absolut reibungslos: schnell, freundlich und extrem lösungsorientiert. Innerhalb weniger Tage war der RÃŒckversand organisiert und das ErsatzgerÀt stand bereit. Top!
Ein kleiner Wermutstropfen war allerdings die Abstimmung mit der Spedition. Der Liefertermin wurde zweimal ohne RÃŒckmeldung geÀndert, was die Planung etwas erschwert hat. Hier wÀre eine verlÀsslichere Kommunikation wÃŒnschenswert â besonders, wenn man dafÃŒr extra zuhause sein muss. Wenn die Zusammenarbeit zwischen Speediance und der Spedition noch verbessert wird, wÀre der Service wirklich perfekt.
Insgesamt trotzdem klare Empfehlung â allein schon wegen des hervorragenden Kundenservices!
2025幎11æ3æ¥
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Robert C was very helpful
Robert C was very helpful , looking forward to receiving it
2025幎10æ30æ¥
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