Speerise レビュー 40

Speerise からの回答

2026年3月10日

Dear Customer,

Thank you so much for this detailed and professional feedback! We are thrilled to hear that our unitards are providing the durability and "silky smooth" feel you need for Lyra—finding plus-size gear that isn't "flimsy fashion" is exactly why we do what we do.

We sincerely apologize for the discomfort caused by the serged seams. We take your "4-star" feedback seriously. Please know that we are currently discussing your feedback with our production team to review our thread selection and stitching techniques. Performance and comfort should always go hand-in-hand, especially for aerial arts.

We would love to ensure your next order is perfect. Please reach out to us at service@speerise.com so we can provide a solution for the seams and help you with your next purchase.

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

Thank you so much for the 5-star review! We are thrilled to hear that you had a "great experience" with us.

We’ve been working hard to optimize our shipping process, so hearing that your order arrived quicker than expected is the best news! It’s our goal to get your favorite performance wear to your doorstep as fast as possible.

Thank you for recommending Speerise to others. We can't wait to see you back in our store soon!

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

We hear you loud and clear, and we sincerely apologize. You should never have to "explain our own policy" to us—that is entirely our responsibility, and we clearly missed the mark in your case.

We understand that our previous attempts to offer alternatives may have felt like we were making returns difficult. That was never our intention, but we realize how frustrating it is when you just want a straightforward resolution.

We are currently retraining our support team and auditing our return process to ensure it is as simple and transparent as possible for all our customers. Your feedback is a crucial wake-up call for us to do better.

We have reached out to you via email to ensure your return is finalized immediately with zero hassle. Thank you for holding us accountable.

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

I am truly sorry for the frustration and disappointment you’ve experienced. Please accept our sincerest apologies for the confusion regarding the product description and the sizing issues you encountered. This is certainly not the experience we want for our customers.

We hear your concerns about the return process loud and clear. It is never our intention to discourage a return or make the process difficult. To resolve this for you immediately, we have sent a direct email to you with the full return instructions and a solution to address the shipping costs you mentioned.

We take your feedback about our product photos and sizing charts very seriously. We are currently working with our design team to ensure our descriptions are even clearer to prevent this kind of misunderstanding in the future.

Your satisfaction is our priority, and we are committed to making this right. Please check your inbox so we can finalize your refund as quickly as possible.

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

I am sincerely sorry. Please accept our deepest apologies for the silence you experienced. There is no excuse for missing two of your emails, and I completely understand why you are frustrated. This is not the level of service we strive for at Speerise.

It sounds like your messages may have been caught in a technical filter or overlooked during a high-volume period, but that is our responsibility to fix.

Please do not worry about the money—we are prioritizing your case right now. We are reaching out to you via email immediately to process your full refund and resolve the return issue without any further hassle.

We value your feedback as a wake-up call to improve our communication. We hope to have the chance to earn back your trust.

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

I am sincerely sorry for the frustration you've experienced with your order and our return process. Please accept our apologies for the delay in shipping and any communication gaps that made you feel unheard. This is not the standard we aim for at Speerise.

We understand your concerns regarding international returns. To make this right for you immediately, we have prioritized your request. Our team will reach out to you within 24 hours via email with a simplified solution for your refund or return—no "run around" involved.

We value our US customers and are currently working to make our shipping and return processes more seamless. Thank you for your patience while we fix this for you.

Sincerely,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

Thank you for such a thoughtful and detailed review. We truly appreciate the time you took to share your experience from Germany.

You hit the nail on the head—we are indeed in the middle of a "Quality Offensive." While we take pride in our high-quality materials, we recognize that our growth depends on consistent garment construction and, most importantly, exemplary customer service.

We believe that how a brand handles a mistake (like the material flaw you encountered) defines who they are. We are glad our proactive outreach and resolution met your expectations. Your feedback regarding the consistency of our cuts is also incredibly valuable, and we have shared this directly with our production team to ensure we keep improving.

We are excited to grow our collection and continue serving the dance and yoga community with the care you described. We look forward to seeing you again for your next purchase!

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

Thank you so much for the 5-star review! We are thrilled to hear that you had an "excellent" experience with both our products and our team.

Knowing that you’d choose Speerise again is the best compliment we could receive. We’re constantly working on new styles and colors, and we can't wait to welcome you back for your next find!

See you again soon,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

What a powerful endorsement! Thank you so much for your kind words.

"Nothing beats a Speerise" is exactly the standard we strive for every single day. From the selection of our high-quality fabrics to the precision of our factory’s tailoring, our goal is to provide that "exemplary fit" you mentioned.

Knowing that our attentive customer service made a difference for you means the world to our entire team. We are honored to be your go-to brand for performance wear!

Stay bold,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

Greetings from the Speerise team! Thank you so much for your incredible feedback and for following us from Amazon to our official home.

We are thrilled that you enjoyed our customization options. As you mentioned, having our own factory allows us to turn "dream designs" into reality while maintaining the high quality that spandex lovers deserve.

Providing a comfortable, personalized fit is exactly why we do what we do. Our customer service team loved working with you to "build" your perfect outfit!

We look forward to creating more unique pieces for you in the future. Enjoy your new gear!

Best regards,
The Speerise Team

Speerise からの回答

2026年3月10日

Dear Customer,

Please accept our sincerest apologies for this incredibly delayed response. We recently reviewed our past records and felt it was important to reach out and address your experience, even a year later.

We are deeply sorry for the frustration you faced with your order last year. Since your review, Speerise has undergone significant changes. We have partnered with more reliable logistics providers and optimized our production tracking to ensure that "no movement" and "cancelled without apology" are things of the past.

Your feedback was a wake-up call for us to improve our communication. Today, we pride ourselves on much faster response times and more transparent shipping.

While we know we missed the mark then, we hope you’ve found better experiences elsewhere, and we wish you the very best.

Best regards,
The Speerise Team

Speerise からの回答

2025年2月8日 に公開

Dear

First and foremost, we would like to extend our sincerest apologies for the issues you encountered with the thigh high tights you received. It is disheartening to hear that they were not made to the standard you expected and did not stay up as they should.

To make amends,we would like to offer a coupon for your next purchase and new pairs of pantyhose for free altogether in the package, as a token of our appreciation for your patience and to encourage you to give us another chance to serve you better.We hope this solution is satisfactory and demonstrates our commitment to customer satisfaction.
Thank you for bringing this matter to our attention. We strive to learn from our customers’ experiences and continuously improve our products and services.

Speerise からの回答

2025年2月8日

Dear ,it's my pleasure,look forward to serving your next orders!

Speerise からの回答

2025年1月14日

Thank you so much for your continued support as a returning customer! We’re thrilled to hear that you’re so satisfied with your Speerise products. We strive to provide high-quality products and an excellent experience, and your positive feedback is the greatest encouragement to us. Looking forward to your next visit! Thank you again for your wonderful review! 🌟💖

Speerise からの回答

2025年1月14日

We’re absolutely delighted to hear that you’re enjoying your blue women’s unitard front zip bodysuit and that the custom measurements were perfect for you! It’s fantastic to know that our product can be appreciated by everyone, regardless of gender. Your comfort and satisfaction are our top priorities, and we’re thrilled that you’ve had such a positive experience with our customer service.thank you for the awesome review! 🌟👍

Speerise からの回答

2025年1月14日

Dear customer
Please do not rush to leave a negative review. We are committed to reasonably resolving any after-sales issues for every customer and will do our utmost to enhance your purchasing experience. We value your feedback and are here to ensure that your concerns are addressed promptly and effectively. Thank you for bringing your concerns to our attention, and we look forward to making things right for you.

Speerise からの回答

2025年1月14日

Dear customer
We’re thrilled to hear that you’re satisfied with both the singlet and bodysuit you purchased, as well as the level of customer service you received. It’s our goal to provide high-quality products and a helpful shopping experience. We look forward to serving you again in the future! Your repeat business is the highest compliment we can receive. Thank you for choosing us!

Speerise からの回答

2026年3月10日

Dear Customer,

I am sincerely sorry for the frustration and the "hidden" cost you encountered regarding your return. Please accept our apologies for the lack of clarity; it is never our intention to be "shady" or to make returns difficult for our customers.

As an international brand with our own specialized factory, we understand that international shipping costs can be a significant burden. We are currently updating our Return Policy page to make these details much more prominent so that every customer can shop with full transparency.

We want to make this right for you. We have reached out to you via email to offer an alternative solution—such as a significant partial refund or a simplified return process—so you don't have to worry about expensive shipping fees.

Your trust is important to us, and we are committed to improving our communication. Please check your inbox so we can resolve this for you immediately.

Best regards,
The Speerise Team

Speerise からの回答

2025年1月14日 に公開

Dear customer,we apologize for any confusion or inconvenience caused by the size chart.We will promptly update the size reference chart for these leggings to enhance the shopping experience for our customers and once again apologize for any inconvenience caused. Please give us another chance, and we hope to provide you with an even better service experience next time.

Speerise からの回答

2025年1月14日

Dear customer,please provide your order number, and our customer service team will immediately check your order info and reach back to you via email.