Sperry レビュー 

Warning! Stop buying Sperry products ASAP. Running out of business. Poor customer service. Extended shipping times with uncertainty, and pay for returns because all the nearby Sperry stores are permanently closed in Chicago. Very frustrating.

sperry used to make great shoes. I have purchased several pair over many years. Recently made an online purchase. the shoes were not comfortable/ a bit small so I initiated a return and was aware of a $6.95 restocking fee. However, in addition to this fee, it turns out the shipping charge is not refundable, so Sperry is taking $11 of my money in order to receive these shoes back to their warehouse. In addition, when I called to discuss this issue and requested to speak to a supervisor, they are now just placing me on hold. absolutely deplorable and why I will not be purchasing any sperry shoes again.

They have cancelled my past 9 orders. With no one in customer service able to help!

Its says almost ready to ship unable to understand how long it gonna take from almost shipped to shipped ... long

Update ...received the product after calling customer service product quality is good only issue was slow shipping ...

Ordered a shoe on Aug 13, dint get notice that they cancelled my order till the 18th and cancelled my order. They could have told me earlier and just abruptly cancelled my order. Poor communication. Will never order from them again

Disappointing Customer Service and Unfair Weekend Policy

I placed an order on the Sperry website over the weekend and realized within minutes that I had forgotten to apply a valid promotional code. Since customer service was closed, I sent an email immediately requesting assistance and contacted customer service as soon as they reopened on Monday.

Unfortunately, I was told that my order could not be canceled, the price could not be adjusted, and the promotional code could not be applied—even though I contacted Sperry at the earliest possible opportunity.

What disappointed me most was not the policy itself, but the lack of flexibility and willingness to help. Customers should not lose a valid discount simply because customer service is unavailable over the weekend. Requests submitted while support is closed should at least be reviewed on the next business day.

I spent a considerable amount of time trying to resolve this issue, only to be told that nothing could be done. This experience left me with a very negative impression of Sperry's customer service. I hope the company reconsiders this policy and provides a better experience for future customers.

I ordered two boat shoes but received two pairs of brown sandals instead. The representative told me that I can only return them through FedEx. Such a hassle!

I first did a negative review yesterday because I couldn't get a good answer when my shoes would arrive.
date kept changing....changed again today till tomorrow 7 17 but came today...experience actually turned out great...ordering again now ...maybe customers are giving sperry a bad rap because the shipping delay...pisses people off...shipping should be adressed...too slow..hope the company reviews the comments business would be better...thanks

I bought a pair of Sperry Gold Cup One-eye shoes for 12 dollars. I called customer service to change addresses and they took care of everything. Top shelf seller! Buy with confidence!

The quality is realy not what I was expecting. I bought those shoes before and it was real leather but not those one...

I ordered sale shoes (final sale) a style I have owned before. The product the sent is a different material that the picture on the website. They are awful and I would never wear them. They DO NOT admit their mistake. NEVER EVER order from them online. NEVER. Fraudulent advertising.

We used to love their shoes! I will not purchase again (Australian site) as twice now my order has not been fulfilled despite the website showing that stock was available for the exact same item months apart. The shoes are also not as good quality now hence why I needed to order again. They did however refund promptly.

RUBBISH QUALITY - BUYER BEWARE!!!!
In the 1980's, Sperry was a quality shoe brand. My Sperry boating shoes lasted for years, and looked great. Today they are made of the cheapest materials, fall apart quickly and no longer represent the brand I used to love. Find another brand of boating shoe and save your money.
THEY ARE CHEAP RUBBISH - BUYER BEWARE!!!

Sperry uses FedEx Delivery Services. Sperry is blaming FedEx for identifying my home address as a bad address causing Sperry to cancel any order I place within minutes of completing/accepting the order. No other delivery service including USPS has a problem with the same address. When FedEx hires temporary help to deliver packages, they have told me that my address is not in their package delivery database, so they leave the package next door!

Very disappointed. I bought the same Sperry size I have purchased before, but this pair fits much larger. Customer service refused even a simple size exchange because of “final sale.” Loyal customers deserve better support.

No Customer service delivery late with no reliable tracking information.

I've been buying Sperry shoes for decades. The majority of my shoes are Sperry shoes. However my supply is dwindling, and I've been forced to STOP buying new Sperry shoes. Why?

Because they're no longer manufacturing "WIDE" width shoes. They've decided to save a few bucks on inventory by cutting all of us "WIDE" shoe wearers. Almost 50% of the US population have wide feet.

Some are bullied into wearing shoes of a larger size to accommodate their wide feet. I will not be bullied by Sperry and will go elsewhere.

This is the result of Sperry being sold to the venture capital company Authentic Brands Group and turning it over to Aldo Group. Typical of the degrading of American corporate culture with the customer getting screwed.

IT IS IMPOSSIBLE TO DO A RETURN! YET THEY IMMEDIATELY TAKE YOUR MONEY

Ordered a size 9 1/2 womens boat shoe. Because it was on clearance, there are no returns. The shoe was much larger than expected for me so I gave them to my sister who wears a 10 1/2. They are too big for her also! I believe the shoe was incorrectly labeled and were on clearance as a result making the customer stuck with a shoe that couldnt be worn. Ridiculous hoops to try and correct

I ordered a canvas shoe and it does't fit well. I ordered my regular size 9 and I don't thing the shoe will stretch from what I read on line. I started an online return to receive a return label. I then realized that it takes 24-48 hours to receive the label and there is a $6.95 return charge. I also need to take it to FedEx. Why is it not possible to return it to a retail location that carries the Sperry brand? They are sold in Canada, but the size I needed was not available?
Waiting for a return label with technology today is not necessary. In my opinion this is not good customer service. Yes, I could have double checked the return policy. However, any company that makes it this difficult to return I will not purchase from again.