Spinit レビュー 201

Spinit からの回答

2020年7月7日

Hi Martin,

Thank you for your review. We are sorry to hear that you have encountered issues with our casino. We understand how frustrating the reviewing period can be, especially when there are security checks that need to be carried out that can delay this process. Our verification team do their best to try and get these checks done as soon as possible for all our players, and should keep you updated via e-mail with any news on your account. We do apologize if this was not the case.

We can see that all withdrawals have been released on your account, and there are no further pending transactions. Please do not hesitate to contact us should you have any further questions or if you require any assistance, we will be more than happy to help in the best way we can!

Kind Regards,

Spinit Casino Team

Spinit からの回答

2020年7月7日

Hi David,

Thank you for your review. We are sorry to hear that you have not had a pleasant experience with our casino. Sometimes, the security checks needed to be carried out do take a bit longer than anticipated, which can cause a slight delay in the process, but the payments team so their best to try and get all requests processed as soon as possible.

We sent you a message privately for more details regarding your account so that we can look into this further for you a while back. If you are still having any issues, please contact our support department, we have Live Chat which is open 24/7 or you can also contact us via e-mail.

Thanks!

Kind Regards,

Spinit Team

Spinit からの回答

2020年4月8日

Hi Charlie,

thank you for contacting us, we are sorry to see you do not consider game with us not nice, if you think the email was sent was not the outcome you were hoping for, you have the full right to refer to our ADR.

If you need any additional info do not hesitate to contact us.

Regards,
Spinit team

Spinit からの回答

2020年3月6日

Hi Sara,

Thank you for taking the time to review us and we are sorry to read about your feelings.

Please note that we checked your account and we can see that the issue with PayPal you are referring to is not from our side.

We contacted you and confirmed that you can request a new withdrawal without any issue, we are sorry to see you are frustrated but please bear in mind that our Team is always there to help and is doing the best to assist you and give you the best solution possible.

If you still have other doubts or request, feel free to contact us, we will be more than happy to assist you further.

Regards,
Spinit Team

Spinit からの回答

2020年1月16日

Hi Albenorabbits,

thanks for taking the time to review us.

We are really sorry to see that you did not appreciate our bonus offers, thanks to your review we know what should be improved.

Also, we are sorry you weren't lucky at this round but please note that slots have no memory and they can't know how much you won before or you lost, everything is based on the RTP of every slot you decide to play.

If you have any doubts or you need more information, please feel free to contact us and we would be more than to assist you.

Regards,
Spinit Team

Spinit からの回答

2019年11月19日

Hi Matthew, what a pleasure to read your review.

We are always working hard to be a top-level Casino and offer the right experience to our Customers.

Our Customer Support does the best to satisfy our Players and provide you the assistance and help needed.

Feel free to always contact us for any info or if you need help, we would be more than happy to assist you.

Regards,
Spinit Casino Team