Spinlander レビュー 76

Spinlander からの回答

2日前

Dear Nicoletta,

Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations.

We regret that you found the interface unclear and the support insufficient.

Please note that our Live Chat and email support are available 24/7, and our team is always ready to assist you with any inquiries you may have.

With regard to withdrawals, our Financial Team maintains continuous communication with customers via email.

If you have had any active withdrawal requests, our Financial Team would have already provided you with timely updates and detailed information via email regarding the status of your transactions.

If you are open to it, we would appreciate the opportunity to assist you further and address your concerns directly.

Best Regards,
Spinlander Support Representative

Spinlander からの回答

5日前

Dear Gvido Abols,
Thank you for sharing your experience with Spinlander.

We’re glad to hear that you’re enjoying our bonuses and overall gameplay experience — that truly means a lot to us. At the same time, we understand that withdrawal speed is an important part of your experience, and we’re sorry if the process felt slower than expected.

Please note that withdrawal processing times can vary depending on the payment method and verification requirements, but we are continuously working to make this process as fast and smooth as possible.

If you ever need assistance or would like us to check the status of a withdrawal, our support team is always here to help.

Kind Regards,
Spinlander Team.

Spinlander からの回答

2026年4月9日

Dear Timo,

Thank you for your thoughtful 4-star review! We truly appreciate you sharing your experience with Spinlander Casino.

We are especially glad to hear that the situation was resolved positively after your clarification and that our team was able to support you in a helpful, patient, and respectful manner. Providing clear guidance and maintaining a friendly, welcoming atmosphere is very important to us, so it is great to know this reflected in your experience.

We also invite you to check the Promotions tab regularly, subscribe to our email newsletter, and join our Telegram channel to stay updated on the latest bonuses, campaigns, and exclusive offers.

We look forward to welcoming you back for more great gaming sessions!

Spinlander Casino Representative.

Spinlander からの回答

7日前

Dear Nicolai Højegaard,

Thank you for sharing your feedback.

We understand that waiting this long for a withdrawal can be frustrating. Please note that withdrawals are not handled manually by a single person but are processed by the financial department according to internal procedures and queue order. In some cases, additional reviews or a high volume of requests can extend the processing time.

A pending status does not mean the request is being ignored — it indicates that it is still in line and awaiting completion of the necessary checks. Once your request reaches the final stage, it will be processed and updated accordingly.

If the waiting time has exceeded expectations, we recommend contacting support again with your withdrawal details, so the support team can provide a more specific update on your case.

Best Regards,
Spinlander Casino Representative.

Spinlander からの回答

2026年3月30日

Dear Max,

We sincerely appreciate you taking the time to share your feedback—it is highly valued.

We’re very pleased to know that our style met your expectations. Please be assured that we are constantly enhancing our services, with a strong focus on delivering the best possible experience for our customers.

Should you require any assistance at any time, feel free to reach out to us via email or Live Chat. Our team is always here and ready to assist you.

Kind regards,
Spinlander Casino Representative

Spinlander からの回答

2026年3月30日

Dear Nicolai,

We’re sorry to hear about your experience and understand how frustrating waiting for a payout can be.

Our team takes all withdrawal concerns seriously, and we’d really like to look into your case and assist you as quickly as possible. In some cases, delays can occur if additional verification steps are required or if there are pending checks on the account.

Please reach out to us directly via email at support@spinlander.com
or through our Live Chat so we can review your situation in detail and help resolve it.

We’re here to help and will do our best to sort this out for you as soon as possible.

Warm regards,
Spinlander Casino Representative

Spinlander からの回答

2026年3月27日

Dear Kent,

We have received your review regarding your experience with Spinlander Casino.

Our team takes such feedback very seriously, and we would like to clarify that all withdrawal requests are subject to a full account verification (KYC) process, in line with our Terms and Conditions. This is a standard security procedure designed to protect both our players and the platform, ensuring that all transactions are safe and authorized.

In some cases, additional documents or checks may be required, which can give the impression of delays or complications. However, these steps are necessary and are not intended to prevent or deny legitimate payouts.

We would be more than happy to review your specific case and assist you further. Please feel free to contact us via live chat or email us at support@spinlander.com
, and our team will work with you to resolve the situation as quickly as possible.

Thank you for your understanding and cooperation.

Best regards,
Spinlander Casino Representative

Spinlander からの回答

2026年3月9日

Dear Sanu,

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

Please note that withdrawal requests are processed in order of arrival and may take additional time depending on the current payment queue, the selected payment method, and standard security checks required for all transactions. These procedures are in place to ensure safe and secure processing for every player. While many withdrawals are completed sooner, processing times can occasionally extend depending on the overall workload and verification status.

We previously reached out to you via Trustpilot requesting additional details so we could review your situation, however, we have not yet received the requested information. Without these details, we are unfortunately unable to locate your account and check the status of your withdrawal or communication with our support team.

Please reply to our Trustpilot request with the necessary information so we can investigate this matter further for you. If you need any clarification or assistance, you are also welcome to contact our support team via live chat or email at any time.

We are always here to help and will be happy to look into this for you once we receive your response.

Spinlander Casino Representative.

Spinlander からの回答

2026年3月6日

Dear Sibylle Jungmann,

Thank you for sharing your experience with Spinlander Casino!

We’re very happy to hear that everything has been running smoothly for you.

Whenever you’d like to explore more, be sure to visit the Promotions section, join our Telegram channel, and subscribe to our email newsletter to stay up to date with the latest bonuses and special offers.

We truly appreciate your kind feedback and look forward to seeing you again soon!

Spinlander Casino Representative

Spinlander からの回答

2026年3月5日

Dear PaulinaS,

Thank you very much for taking the time to share your experience with us. We are delighted to hear that your registration process was quick and seamless, and that you are enjoying our extensive selection of slots.

It’s also wonderful to know that you appreciate the stability of our website and the fast loading times of the games, as we always strive to provide a smooth and enjoyable gaming experience for all our players.

Your feedback is highly valued, and we hope you continue to have many enjoyable sessions with us. Please don’t hesitate to reach out if you have any questions or suggestions—we are always here to help.

Warm regards,
Spinlander Team.

Spinlander からの回答

2026年3月4日

Dear Mitja Taavitsainen,

We are sorry to hear that your first impression did not meet your expectations and would like to clarify a few important points to properly address your concerns.

To assist us in reviewing your account, please provide the following information:

Your full name
The email address registered on our platform
Your login username

With these details, we will be able to thoroughly check your account and guide you through the necessary steps to resolve your concerns.

Additionally, please note that each withdrawal request must go through several required steps, including security checks, account verification, and validation by the payment provider.

These procedures are in place to comply with international regulatory standards and are applied consistently to all players to ensure secure and compliant transactions.

Best regards,
Spinlander Representative.

Spinlander からの回答

2026年2月21日

Dear Sandro Wagner,
Thank you so much for your review! We’re delighted to hear that SL works well for you due to its simplicity and ease of use, and that our support team has made your gaming experience even more enjoyable. We also appreciate your kind words about the smooth 60 fps animation — providing a visually comfortable experience is exactly what we aim for.

We’re sorry to hear that your balance sometimes didn’t update immediately. Thank you for sharing your workaround of refreshing the page — this is helpful information for other players. We are continuously working to minimize such situations so that gameplay remains as smooth as possible.

And we agree — Hellevator is definitely scary, but that’s part of what makes it so thrilling! We hope you continue to enjoy the game and look forward to hearing your impressions of other slots as well.

Thank you for sharing your experience — it helps us improve the platform for all our players!

Kind Regards,
Spinlander Team.

Spinlander からの回答

2026年2月16日

Dear Anton,

Thank you for taking the time to share your feedback.

We understand that this situation may have caused confusion, and we would like to clarify what occurred. The amount mentioned was generated from the Welcome Bonus Free Spins promotion. According to the applicable Bonus Terms and Conditions, winnings from Free Spins under the Welcome Bonus are subject to a maximum cashout limit of 100 EUR.

Once the wagering requirements were successfully completed, the system automatically applied this maximum winning rule, and the balance was adjusted to 100 EUR accordingly. This process is automated and applied consistently to all players participating in the same promotion.

We always encourage players to review the specific bonus terms prior to activation, as different offers may include wagering requirements, maximum cashout limits, or other conditions. Transparency is very important to us, and all promotional rules are outlined in the respective bonus section.

If you would like us to review your case again in detail, please feel free to contact our support team directly. We are always happy to assist and provide any additional clarification needed.

Best Regards,
Spinlander Casino Representative

Spinlander からの回答

2026年2月21日

Dear Selin Baştuğ,

Thank you for your feedback!
We’d like to clarify that we are not affiliated with Rolling Slots — it is a completely different platform . We appreciate your feedback, and we encourage you to share it with the team behind that project.

Wishing you many enjoyable gaming experiences!
Kind Regards,
Spinlander Team.

Spinlander からの回答

2026年2月11日

Dear Douglas,

First of all, we would like to sincerely thank you for taking the time to share your experience. We are truly sorry to hear that your first impression did not meet your expectations, and we would like to clarify several important points to address your concerns properly.

Regarding the welcome offer and free spins — promotional bonuses are activated according to specific terms and conditions. In some cases, bonuses may require manual activation, opt-in confirmation, or may be tied to certain eligible games. If any bonus is not credited automatically after a qualifying deposit, our Support Team is always available via Live Chat to review the situation and credit the bonus manually where applicable. We never intentionally withhold eligible promotions.

With regard to withdrawals and the “$0 available for withdrawal” message — this usually means that the wagering requirements for the deposit still need to be completed before funds become eligible for withdrawal. You can access the withdrawal option in the Deposit section → Withdraw tab. Once all necessary conditions are met, the available balance becomes withdrawable.

Regarding account verification — verification (KYC) is a mandatory regulatory procedure designed to protect both players and the casino from fraud and unauthorized transactions. The verification process is typically initiated once a withdrawal request is placed. However, verification is never permanently blocked without reason, and it does not require multiple deposits to unlock.

We want to emphasize clearly: Spinlander is a licensed platform, and withdrawals are processed in accordance with our policies once the necessary steps are completed.

We understand how frustrating it can feel when expectations and platform mechanics do not align, especially when you are simply trying to enjoy playing slots. Your feedback is valuable, and we genuinely regret that your experience led to disappointment.

If you are open to it, we strongly encourage you to contact our Support Team directly so we can review your account personally and provide a full clarification based on your transaction history.

Kind regards,
Spinlander Casino Team

Spinlander からの回答

2026年2月12日

Dear Konr,

We’re truly sorry to hear about your experience and understand how frustrating that must have felt.

Please be assured that our platform does not intentionally restrict or interrupt gameplay based on account balance. If the website stopped working while you still had funds available, this may have been caused by a temporary technical issue or connection-related interruption.

We would really appreciate the opportunity to look into this matter more closely and clarify what happened. Kindly contact our support team at support@spinlander.com
or reach out via live chat on the website. Our team will carefully review your case and provide detailed assistance.

Your feedback is important to us, and we are committed to ensuring a fair and transparent experience for all players. Thank you for bringing this to our attention.

Best regards,
Spinlander Casino Representative

Spinlander からの回答

2026年2月9日

Dear lars,
We are sincerely sorry to read that you feel this way, and we truly regret that your experience did not meet your expectations.

Please note that all games on our platform are provided by licensed and regulated game providers and operate using certified Random Number Generators (RNG). This means results, including bonus returns, are fully random and can vary from session to session.

We genuinely value player feedback and would appreciate the opportunity to review your experience in more detail. If you are willing, please contact us via email at support@spinlander.com or through our live chat, and our team will be happy to assist you and answer any questions you may have.

Kind Regards,
Spinlander Team.

Spinlander からの回答

2026年2月8日

Dear Louise Gudbrandsen,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

Your opinion is very important to us, and we would appreciate the opportunity to better understand what led to this impression so we can address the matter appropriately and improve our service.

Please feel free to contact our support team via Live Chat or email at support@spinlander.com. We’ll be happy to assist you.

Kind regards,
Spinlander Representative

Spinlander からの回答

2026年1月31日

Dear Marco,

We’re sorry to hear that your experience did not meet your expectations.

Spinlander Casino is a fully licensed and regulated online casino, and we work exclusively with well-known, licensed game providers. All games operate using certified RNG (Random Number Generator) systems, which ensure that every spin and outcome is completely random and fair.

Please note that the casino has no ability to influence or alter game results in any way. Online gaming relies on chance, and individual experiences may vary, which can sometimes be frustrating despite fair and certified gameplay.

While we respect your decision regarding your account, we want to assure you that transparency, fairness, and player safety are very important to us. If you ever have specific concerns or questions about gameplay, our support team is always available to provide clarification.

Thank you for sharing your feedback.

Best regards,
Spinlander Casino Representative

Spinlander からの回答

2026年1月20日

Dear Γιάννης Παπαδόπουλος,

Thank you for your detailed and positive feedback!

We’re delighted to hear that your registration process was quick and smooth, and that you were able to start playing right away without unnecessary complications. It’s especially great to know that the wide variety of games and the modern, stylish interface made such a strong impression on you.

Our team puts a lot of effort into creating an enjoyable and visually pleasing experience, so your comments about the design truly mean a lot to us. We hope you continue exploring the game catalog and find even more titles that you enjoy.

Wishing you many fun and relaxing moments on Spinlander!

Best Regards,
Spinlander Casino Representative.