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SpotOn Fence レビュー

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4.1

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I live on a 5 acre plot, bordered by a busy street on one side. My backyard has a small fenced enclosure insufficient for an energetic dog to get enough movement. The Spot0n system allows me to be... もっと見る

The SpotOn Fence literally changed our lives as a family. We live in a wooded area and our dog can roam freely and stay on our 5 acres without going on our neighbors land. Before getting SpotOn our d... もっと見る

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The collar works well at home in a rural area and I like being able to use it at friends and other places I am frequently. The company responded well when the first collar needed to be replaced. This... もっと見る

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We bought a large wooded property 3 years ago, made a clearing and a driveway in the property and built a house on the property that is still not reflected on the satellite image making it VERY chal... もっと見る

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企業情報

当該企業による記述

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn’s Five Star Guarantee

Try it. Love it. Or Return it.

SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you. This includes: [90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you. [Accident Forgiveness] Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found. [Free Dog Training] Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer. [1 Year Warranty] Covers manufacturing defects. [Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.

連絡先

Manchester, 米国
1.603.488.1504 or 1.833.952.1960 (toll free)
support@spotonfence.com
spotonfence.com

4.1

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すべてのレビュー

(925)

過去12か月のレビュー数: 705件

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2026年10月1日

difficult to connect to the collars…

difficult to connect to the collars even in the same room. app and setup are not the easiest to navigate.
there should be a bluetooth oppition to connect to collars when there is little to no cell service. and if there is already then the setup and use of are not clearly spelled out

2026年8月19日

SpotOn Fence からの回答

2026年10月2日

Thank you for sharing your feedback. We’re sorry you’ve had difficulty connecting to your collars and navigating the app.

SpotOn does offer Bluetooth connectivity, which is used for creating fences, adjusting collar settings, and training. Bluetooth has a range of about 50 feet, so the collar and phone need to stay nearby when using these features.

Cellular service is separate and is only needed for optional features such as tracking and escape notifications. Your dog’s containment relies on GPS satellite signals and does not require Bluetooth, cellular service, or a subscription.

If you’re having trouble connecting through Bluetooth even when the collar and phone are nearby, our team would be happy to help troubleshoot. Contact us by email at support@spotonfence.com or call 603-488-1504.

2026年10月1日

I feel the product is well made BUT

I feel the product is well made but it should be for the price they charge. The whole marketing approach is a little deceptive. They hit you hard with Social Media come-ons but neglect to mention a SERIOUS downside to GPS-based dog collar systems and that is that they can't be used in or NEAR metal buildings. Not only will a metal building or roof potentially shock the dog, but you can't do an exclusion or "Home Zone" because the signal isn't reliable. Rural users and Farmers on large properties almost always have metal roofs or sheds. RV covers, etc., etc.. Sometimes they are within a 100 feet of a fence line. I don't want my dog shocked and confused.

Also, I got 3 collars, and it took a fairly long time to get my refund. I had to pay for the return shipping. Most of all, I don't feel they made a good faith effort to warn people about the huge problem with the GPS approach. Everything is done digitally, when sent a support email, I was told that responses were slow (which they were) because "we are a small family run business." But it doesn't feel like a small family run business, because in my experience that kind of business would answer the phone or at least get back to a customer who had spent 3K on their product.

2026年8月19日

SpotOn Fence からの回答

2026年10月1日

Thank you for taking the time to share your experience. We’re sorry SpotOn wasn’t the right fit for your property and that the return and support process added to your frustration.

GPS performance can be affected by environmental factors, including large structures and metal roofing, which may obstruct or reflect satellite signals. Because every property is different, we understand how important it is for customers to have clear information about these considerations before purchasing and setting up their fences.

We also appreciate your feedback regarding how this information is communicated, as well as your experience contacting our team and receiving your refund. We take that feedback seriously and will share it internally as we continue working to improve both the information and support we provide our customers.

2026年10月1日

Does not stay connected for tracking

Does not stay connected for tracking. Does no good if your dog is out of bounds and you can't track it

2026年7月28日

SpotOn Fence からの回答

2026年10月1日

Thank you for sharing your experience. We understand how important reliable tracking is, especially if your dog leaves the boundary.

While containment uses GPS satellites and does not require cellular service, real-time tracking requires both the collar and your phone to maintain a strong cellular connection. If either connection is limited or interrupted, tracking updates may be delayed or temporarily unavailable.

We’d be happy to take a closer look at your collar and connection to better understand what’s happening and see how we can help.

Contact the team by email 7 days a week at support@spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 9 am to 12 pm EST.

2026年10月1日

Love the collar

Love the collar. My property makes it a little difficult to have keep out zones, as I have two large ponds, so I removed them. But my dog roams my 6.5 acres freely. Had some growing pains on my end and my dog’s but it’s great now. I love seeing him have freedom, and to have zero worry he will leave the boundary. It beeps, and he runs back. I did have to use the long prongs to get him to feel it good enough to deter, but it works great.

The one thing I’d say that keeps me from 5*, is if I spent the amount to get the first collar, a second one should have a pretty good discount; and I mean like at least half. Just so you know, I have friends that would love for their dog to hang out at my house, and I’m not spending another $1k. You’re missing out on potential sales by someone like me not having another collar for people to try for their dog.

2026年8月18日

SpotOn Fence からの回答

2026年10月1日

Thank you for sharing your experience! We’re glad you and your dog worked through those initial growing pains and that he can now safely enjoy the freedom of roaming your 6.5 acres. It’s great to hear he recognizes the warning tones and knows to head back!

We also appreciate your feedback regarding pricing for additional collars. We understand how a more substantial multi-collar discount could be valuable for customers with multiple dogs or those who want friends and family to experience SpotOn. We’ll be sure to share your feedback with our team; we hope to expand our offerings in the future.

2026年9月30日

Good customer service

Good customer service. Product needed a little work.

2026年7月29日

SpotOn Fence からの回答

2026年10月1日

Thank you for your review. If you have feedback or a feature you would like to see implemented, please reach out. As a small local company, we are always striving to improve the system and overall customer experience. You can contact the support team by email 7 days a week at support@spotonfence.com

2026年9月30日

Didn’t work for my dogs

The gps collar does not work for my dog. With training, he still runs off. The collar is at the highest setting and shaved his neck. Also I put it in the mode that’s supposed to save battery but still track if he leaves the area and he was missing for 17 hours because it did not track him. It works ok for one of my dogs but 3 of the 4 I’ve tried it with, it doesn’t work for them. I’m in the desert. No tall trees or any reason to lose gps signal.

2026年7月29日

SpotOn Fence からの回答

2026年10月1日

Thank you for sharing your experience. We’re very sorry to hear your dog was missing for 17 hours, and we understand how concerning it must have been when tracking was not available as expected.

SpotOn’s containment and tracking functions operate differently. Containment uses GPS satellite signals and does not require cellular service, while real-time tracking and notifications require the collar and phone to maintain a strong cellular connection. Because of this, a collar can continue providing containment even when tracking information is delayed or unavailable.

We’d also like to better understand the frequent boundary breaches you’ve experienced. Increasing the correction level alone may not resolve repeated breaches, and additional training or adjustments to the setup may help.

We’d appreciate the opportunity to review what happened with your collar, tracking, and containment experience and determine how we can best assist you and your dogs moving forward. We look forward to hearing from you and helping your dogs live a life truly unleashed.

2026年9月30日

Very poor cell cell function rendering device basically useless

This item is marketed as designed for rural settings. I live 5 miles away from a city with 2 bars of 5G reception at best. The LTE-M feature of the collar is very poor and sometimes takes over a half hour to connect and accept commands, like Track, which is the primary reason I purchased the collar. I have spent $990 for a device that is virtually useless and an additional $10 a month for a subscription to a cell service that is barely functional. If I could return it I would.

2026年8月18日

SpotOn Fence からの回答

2026年10月1日

Thank you for sharing your experience. We understand how frustrating delayed tracking can be, especially when that was an important reason you chose SpotOn.

The cellular subscription is optional and is used specifically for features such as tracking and notifications; cellular service does not affect the collar’s GPS containment or corrections. Tracking does require a reliable cellular connection between the collar and your phone, so performance can be affected in areas with limited or inconsistent coverage.

We’d appreciate the opportunity to take a closer look at your collar, cellular connection, and account to see how we can help. Please reach out so we can review your experience and discuss your options. You can contact the team by email 7 days a week at support@spotonfence.com or call 603-488-1504 M-Ffrom 8 am to 5 pm and Saturdays 9 am to 12 pm EST.

2026年9月30日

Takes some trial and error to do initial setup

Initially, it’s kind of confusing to get it set up correctly, especially because there’s drift involved. But when I finally got it set up correctly after quite a few tries it’s working very well and I just use the sound for a correction. My dog loves being out in the woods chasing chipmunks now, I don’t have to worry about him. Very helpful if you call spot on for assistance

2026年9月29日

SpotOn Fence からの回答

2026年10月1日

Thank you for your review and feedback. We are so happy to hear you are loving the system and that it provides you with peace of mind while allowing your dog to roam freely on the property. Should you ever need assistance, have questions, or just want to talk with the team, we are here for you every step of the way. Thank you for being a part of the SpotOn pack!

2026年9月29日

There are pros and cons

The good: I love the flexibility for our dogs to roam our 10+ acre property. Most of the time it works as intended.
The bad: The barn (metal) and sometimes the house (log) create interference with the signal occasionally. Even having them marked as being in a safe zone does not always prevent my dogs from getting corrected. Also the drift of the signal can be as much as 20-30’. It’s usually a quick 30 second to 1 min drift time but it’s confusing for the dogs when they’re standing in a spot they’re used to being in and suddenly have to move.

2026年7月27日

SpotOn Fence からの回答

2026年10月1日

Thank you for your review and feedback. Home Zone will help prevent these false corrections, and it's best to make the zone about five feet larger on all four sides to accommodate GPS drift. Metal roofs can cause more frequent false corrections because the GPS signal reflects off the roof, lands near or outside the fence, and triggers a correction. Another step to help prevent this correction is to take the collar off when your dog will be in the home for more than 30 minutes at a time and place the unit on the charger while not in use; this will prevent corrections from occurring. Have questions? Need assistance? Reach out to the team by email at support@spotonfence.com or call 603-488-1504. We look forward to assisting you.

2026年9月29日

Effortless setup
Decent Phone App

2026年8月13日

SpotOn Fence からの回答

2026年9月28日

Thank you for the review and feedback.

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