This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... もっと見る
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Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... もっと見る
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Took a fair while to receive payment. Most of claim was excluded from payment. I felt I was not made aware of the take out medicine or other treatments eg vaccination not being included in claims. A d... もっと見る
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Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... もっと見る
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企業情報
当該企業による記述
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
連絡先
100 Bishopsgate, EC2N 4AG, London, 英国
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.5
優良
992件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Took a fair while to receive payment
Took a fair while to receive payment. Most of claim was excluded from payment. I felt I was not made aware of the take out medicine or other treatments eg vaccination not being included in claims. A disappointing experience for my first claim in 3 years.
2026年9月18日
Spot On Pet Insurance からの回答
Thank you for your review, your feedback is very important to us. The team will respond to your concerns first thing on Monday morning.
Spot On Pet Insurance からの回答
Hi Fiona.
Thanks for the great feedback! We’re really pleased to hear your claim was dealt with swiftly, that you were kept informed throughout, and that you were happy with the outcome.
Making the claims process clear, fair and straightforward is exactly what we aim for. 🐾
The Spot On Pet Insurance Team.
Quick and easy sign up
2026年10月1日
Spot On Pet Insurance からの回答
Hi Trevor.
Thanks for the great feedback! We’re really pleased to hear you found taking out a policy with us quick and easy.
We aim to make getting your pet covered as simple and straightforward as possible. Thanks for choosing Spot On! 🐾
The Spot On Pet Insurance Team.
Great customer service
Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day before. The policy was reasonably priced and I've never had an issue. I'd happily use them again in the future if I was to have another pet.
2026年9月18日
Spot On Pet Insurance からの回答
Hi Dashna,
We’re so sorry to hear about the loss of your cat. Thank you for taking the time to leave such kind feedback during what must be a very difficult time.
We’re really pleased our team was able to respond quickly, offer their condolences and make things a little easier for you. It means a lot to hear you’d consider choosing Spot On again in the future.
Take care, and thank you for trusting us to help protect your cat.
The Spot On Pet Insurance Team.
Easy to claim and fast response times
Spot On are always straightforward and respond quickly. Very easy to put in a claim online, and great customer service. Would recommend!
2026年9月29日
Spot On Pet Insurance からの回答
Hi Sam,
Thank you for your feedback! We are super proud of our speedy claims process and our team are always happy to help! 🤩
Spot On Pet Insurance からの回答
Hi Natasha,
Thanks for the lovely feedback! We’re really pleased to hear you’ve found the claims process easy and that the cover has worked well for your cat.
We know how important straightforward support can be as pets get older, so it’s great to hear you’ve had a positive experience with Spot On. 🐾
The Spot On Pet Insurance Team.
So far so good
I haven't made a claim yet but their quotation system was very straight forward and the quote I got shown on Compare the Market is the quote I was offer at point of payment.
2026年9月29日
Spot On Pet Insurance からの回答
Hi Sophie,
Thanks for the great feedback! We’re really pleased to hear you found the quotation process straightforward and that the price shown on Compare the Market matched what you were offered at checkout.
We aim to keep things clear and hassle-free from the very start, so it’s great to know that came across. 🐾
The Spot On Pet Insurance Team.
Excellent company
This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was on the Librella injection for Arthritis for 3 years and the claims each month were completed promptly with no problems whatsoever and the money was in our account within 10 days. Highly recommend this insurance company.
2026年9月29日
Spot On Pet Insurance からの回答
Hi Rhona,
We’re so sorry to hear about the loss of your beloved pet after 15 years together. Thank you for taking the time to leave such kind feedback during what must be a very difficult time.
We’re really pleased to hear that both your monthly claims and the cancellation of the policy were handled quickly and smoothly, and that our team could make things a little easier for you.
Thank you for your recommendation, and for trusting Spot On over the years. 🐾
The Spot On Pet Insurance Team.
The price and the benifts that can be…
The price and the benifts that can be added, plus the ease of use
2026年9月28日
Spot On Pet Insurance からの回答
Hi Robert,
Thanks for the great feedback! We’re really pleased to hear you’re happy with the price, the flexibility to add extra benefits, and how easy you’ve found everything to use.
Making pet insurance straightforward and flexible is exactly what we aim for. Thanks for choosing Spot On! 🐾
The Spot On Pet Insurance Team.
Quick and efficent
2026年9月25日
Spot On Pet Insurance からの回答
Hi Susan.
Thanks for the great feedback! We’re really pleased to hear you found our customer success team quick and efficient.
That’s exactly the kind of straightforward, hassle-free support we aim to provide. Thanks for choosing Spot On! 🐾
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi Gina,
Thank you so much for the lovely feedback! We’re really pleased to hear you found our team attentive and the customer service great.
Thanks for choosing Spot On, we’re always here when you need us. 🐾
The Spot On Pet Insurance Team.
No issues at all
If your claim is genuine and you have the supporting documents required, the complete process is efficient and straightforward, with not long to wait for settlement.
2026年9月17日
Spot On Pet Insurance からの回答
Hi David.
Thank you for the great feedback. We’re really pleased to hear you found the claims process straightforward and efficient, and that your settlement was handled quickly.
We really appreciate you choosing Spot On and taking the time to share your experience. 🐾
The Spot On Pet Insurance Team.
Efficient as always
Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account within a few days. Thank you Spot On for your great performance as always.
2026年9月17日
Spot On Pet Insurance からの回答
Hi Mr Willis.
Thank you so much for your continued support and such lovely feedback. We’re really pleased to hear that your claim was simple to submit and paid quickly, and that you’ve found Spot On reliable and efficient whenever you’ve needed us.
We really appreciate you choosing us to help look after your dog. 🐾
The Spot On Pet Insurance Team.
So simple
So simple and clear it made the whole process very straightforward and easy to understand and set up.
2026年9月23日
Spot On Pet Insurance からの回答
Hi Jayne,
Thanks so much for your review, and welcome to Spot On! We’re really pleased to hear you found everything simple, clear and straightforward from start to finish, exactly how pet insurance should be. 🐾
The Spot On Pet Insurance Team.
Kindness following the death of our beloved dog
Following the death of our beloved dog, Barney, the team at Spot On acted expeditiously, with kindness and understanding. The condolences they sent were valued and appreciated.
Highly recommended.
2026年9月21日
Spot On Pet Insurance からの回答
Hi Garth.
Thank you so much for your kind words, and we’re very sorry for the loss of your beloved Barney. We know how difficult it is to say goodbye to a much-loved pet, so we’re glad our team could offer some kindness and support at such a sad time. It means a great deal to know our condolences were appreciated.
The Spot On Pet Insurance Team.
Quick processing
2026年9月1日
Spot On Pet Insurance からの回答
Hi there,
Thanks for the great feedback! We’re really pleased to hear everything was processed quickly and smoothly for you. 🐾
Thanks for choosing Spot On.
The Spot On Pet Insurance Team.
Made everything easy..
Made everything easy when our dog was taken ill. They handled his passing with empathy, sent a letter of condolence and communicated with the vet quickly to get everything sorted.
2026年9月15日
Spot On Pet Insurance からの回答
Hi Sophie,
We’re so sorry for the loss of your dog. Thank you for taking the time to share your experience during such a difficult time.
We’re glad our team could make things a little easier by communicating quickly with your vet, handling everything with care and sending our condolences.
Our thoughts are with you and your family.
The Spot On Pet Insurance Team.
Avoid insuring your pets with Spot on
Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood firm and refused to pay me out.
Sending emails with paragraphs only a vet will understand, they just fobbed me off.
I have cancelled the policy and will find cover elsewhere.
Do not take the risk they are the worst insurance company I have ever used.
2026年9月17日
自発的なレビュー
Spot On Pet Insurance からの回答
Hi Peter.
Thank you for your review.
We’d like to clarify that a lump could be treated as pre-existing where it was present, diagnosed, or showed signs or symptoms before the policy start date, or within the waiting period.
This isn’t unique to Spot On but standard across the pet insurance industry. When assessing a claim, our team reviews the full clinical history and dates provided by you and your vet to understand when symptoms first appeared.
We do have an appeals process in place, and our claims team will be happy to talk you through your settlement email and explain how the decision was reached, please email us at claims@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
What an apt name
What an apt name. Spot On have been just that. Claim dealt with quickly and efficiently. Follow up queries answered instantly. Claims process very simple. I wouldn't hesitate to use them again.
2026年9月18日
Spot On Pet Insurance からの回答
Hi Brian,
Thank you so much for the fantastic feedback! We’re delighted to hear your claim was handled quickly and efficiently, and that you found the process simple from start to finish.
We really appreciate your recommendation!
The Spot On Pet Insurance Team.
Your better putting your money away for…
Your better putting your money away for your pet they don’t like to pay out and when they do half the claim is cut away through excess and take away medication is not included unless you pay for this extra also they said they pay £1000 for death of you pet this is also not true
2026年7月20日
自発的なレビュー
Spot On Pet Insurance からの回答
Hi Denise,
Thank you for your review.
Our products were designed to give customers a more bespoke and flexible policy, tailored to their pet’s individual needs, and is clearly outlined in the quote journey and policy documents. Also, you are able to upgrade and downgrade at any point during the year, and not only at renewal like most other providers.
The Death of Pet benefit is intended to provide a payment based on the purchase price of your pet, subject to the terms and conditions of your policy. Euthanasia is covered as standard under the vet treatment section of your policy.
If you’d like us to review your claim in more detail, please email claims@spotonpetinsurance.co.uk and a member of our team would be happy to help.
The Spot On Pet Insurance Team
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