This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... もっと見る
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Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... もっと見る
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Took a fair while to receive payment. Most of claim was excluded from payment. I felt I was not made aware of the take out medicine or other treatments eg vaccination not being included in claims. A d... もっと見る
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The Team were so very helpful and guided me through each step of the process, and my claim was fairly assessed and paid. I can thoroughly recommend Spot On Pet Insurance.
企業情報
当該企業による記述
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
連絡先
100 Bishopsgate, EC2N 4AG, London, 英国
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.5
優良
993件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They are always very friendly and…
They are always very friendly and sympathetic when we lost our cat to illness. They very quickly processed out claim which was great.
2026年7月24日
Spot On Pet Insurance からの回答
Hi David,
Thank you for your kind words. We’re so sorry for the loss of your cat, and we’re glad our team could offer friendly, sympathetic support at such a difficult time. It’s also lovely to hear that your claim was processed quickly and smoothly.
The Spot On Pet Insurance Team.
Taking out the cover for my older dog…
Taking out the cover for my older dog was quick and efficient and a much better price than other providers.
2026年7月24日
Spot On Pet Insurance からの回答
Hi there,
Thank you for your great review! We’re pleased you found arranging cover for your dog quick, efficient and competitively priced. We’re proud to welcome pets of all ages, with no upper age limit, and it’s wonderful to know we could offer you better value.
The Spot On Pet Insurance Team.
If there were more stars than 5 to…
If there were more stars than 5 to award I would.
Value for money.
Extremely efficient and friendly service.
I genuinely feel that they are not just another insurance company and they care about my pet's health and wellbeing.
2026年7月23日
Spot On Pet Insurance からの回答
Hi Nicola,
What an incredible review, thank you so much! We’re delighted you’ve found our service friendly, efficient and great value.
Our team are all pet owners too, so it means a lot to know you feel we genuinely care about your pet’s health and wellbeing, because that’s exactly what we aim for.
The Spot On Pet Insurance Team.
Never had a problem with them
Never had a problem with them, as my first pet insurer don’t have much to compare them to but we have had to unfortunately had to use the cover much more than we would have liked and they have always bailed us out
2026年5月29日
Spot On Pet Insurance からの回答
Hi Joshua,
Thank you for choosing Spot On as your first pet insurer. We’re sorry you’ve needed to use your cover more often than hoped, but we’re really pleased we’ve been able to support you and your pet when it mattered most. Your kind feedback means a great deal to our team.
The Spot On Pet Insurance Team.
Good communication and easy to use…
Good communication and easy to use website, they have dealt with my claim quickly and efficiently
2026年7月16日
Spot On Pet Insurance からの回答
Hi Jessica,
Thank you for your great feedback. We’re pleased you found our website easy to use and our communication helpful, and that your claim was handled quickly and efficiently. We really appreciate you choosing Spot On.
The Spot On Pet Insurance Team.
Excellent service all round
My experience with Spot On Insurance has been nothing short of excellent. At the devastating time of hearing our beautiful Cockapoo had cancer, they could not have done more. From the point of placing my claim, Spot On dealt with the claim so quickly and without any further input from myself they dealt directly with the vets. Their compassion on hearing my sad news was so nice. If I ever get another dog I will not hesitate to insure with Spot On. From their customer service to their claims department, they are excellent.
2026年7月3日
Spot On Pet Insurance からの回答
Hi there,
Thank you so much for sharing your experience. We’re deeply sorry for the devastating news about your pet, and we’re glad our team could make the claims process one less thing for you to worry about during such a difficult time.
Your kind words about our customer service and claims teams mean a great deal to us.
The Spot On Pet Insurance Team.
Excellent service
Excellent communication. Very easy to use the website and a quick response to my claim
I would highly recommend
2026年7月14日
Spot On Pet Insurance からの回答
Hi Kim,
Thank you for the fantastic review! We’re delighted to hear that you found our communication clear, the website easy to use, and your claim was handled quickly. Your recommendation means a great deal to us.
The Spot On Pet Insurance Team.
Our experience of making a claim
We were in the horrible position of having to claim on our insurance when our dog was attacked by another.
The claim process was fairly simple and I was able to create the claim online on my mobile at the vets.
Our level of insurance did not cover all costs but the explanations of what wasn’t covered were clear. I queried one item and the response was quick and answered my query.
Some of the emails sent to me were auto-generated but any subsequent emails were personal and thoughtful.
2026年7月3日
Spot On Pet Insurance からの回答
Hi Jim,
Thank you for sharing your experience. We’re very sorry your dog was attacked, but pleased we could make the claims process as simple and supportive as possible during such a difficult time.
It’s great to hear the online portal was easy to use, our explanations were clear, and our team responded quickly and thoughtfully when you got in touch.
The Spot On Pet Insurance Team.
Very Good excellent service
2026年7月8日
Spot On Pet Insurance からの回答
Hi Paul,
Thank you for your lovely review. We’re really pleased to hear you received excellent service from our Customer Success Team.
We’re glad we could help and make things feel smooth and straightforward for you.
The Spot On Pet Insurance Team.
Didn't realise that the policy did not…
Didn't realise that the policy did not pay out on death if the pet was over 8 years old.
Apart from being very upsetting to understand my nearly 16 year old dogs life was worth nothing, this fact was not clearly highlighted.
After receiving Spot On's reply to my previous review asking me to submit a claim under" Vets" bills. I submitted a claim which was declined (23.7.2026) basically because I chose a home Euthinsation rather than taking her to my normal Vet who did not provide this service.
So because I chose my pets welfare over a stressful Vet clinic I have been penalised. So beware everyone !
2026年7月7日
Spot On Pet Insurance からの回答
Hi Karen,
Please accept our condolences for the loss of your pet.
All of our terms and conditions are highlighted in your policy wording, you can claim for veterinary costs in relation to your pets sad passing, these can be submitted on your portal in the claims section under Vet Bill.
If you would like to discuss this further, please contact our customer success team at info@spotonpetinsurance.co.uk and they will be happy to help.
The Spot On Pet Insurance Team.
Calm and efficient
We've been with Spoton for a number of years with our cat, who, because she was getting on a bit, had to have injections for arthritis every month.
At all times when we've submitted a claim, it's been dealt with quickly and efficiently by Spoton.
Sadly, just recently, our cat took ill with a terminal problem, which involved a number of visits to the vet, and she was eventually put to sleep, so we had to submit several more claims. Once again, these were handled without fuss, and everything was fully explained.
We now no longer need a policy, but it was always reassuring to know we had cover. We would highly recommend Spoton to anyone looking for pet insurance.
2026年7月2日
自発的なレビュー
Spot On Pet Insurance からの回答
Hi Bob,
Thank you so much for your thoughtful review. We’re very sorry to hear about the loss of your cat, and we really appreciate you taking the time to share your experience after such a difficult time.
We’re pleased we could handle your claims calmly, quickly and clearly over the years, and that having cover felt reassuring when you needed it most. Your recommendation means a great deal to us.
The Spot On Pet Insurance Team.
Good experience
Thank you for your nice communication and for processing the claim quickly.
2026年7月3日
Spot On Pet Insurance からの回答
Hi Grazia,
Thank you so much for your lovely review. We’re really pleased to hear you had a good experience with our claims team, and that your claim was processed quickly.
We know clear communication and fast support matter when your pet needs care, so it’s great to know we delivered that for you.
The Spot On Pet Insurance Team.
Excellent service and excellent…
Excellent service and excellent information if they require more details to process a claim
2026年6月25日
Spot On Pet Insurance からの回答
Hi Darren,
Thank you for your lovely review. We’re really pleased to hear you received excellent service from our team.
We’re glad our team could keep the process straightforward and help you along the way.
The Spot On Pet Insurance Team.
Besides having a very good insurance…
Besides having a very good insurance price, when our dog Alfie died, Spot On were very good with communications and help with regard to the fees and their re-embursement. Don’t be put off by all communications being done by email, they were quick in their responses.
2026年7月2日
Spot On Pet Insurance からの回答
Hi there,
Thank you so much for your kind review. We’re very sorry to hear about Alfie, and we really appreciate you taking the time to share your experience at such a difficult time.
We’re pleased our team could support you with clear, quick communication and help with the fees and reimbursement.
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi Jane,
Thank you for choosing Spot On, and for taking the time to leave us a review. We’re really pleased to hear you found the process quick and easy, and that you’re happy with your quote.
We’re glad we could keep things simple from the start, and we’re here to help whenever you need us.
The Spot On Pet Insurance Team.
I have found spot on excellent
I have found spot on excellent, I find all those I have dealt with with very helpful ,and the service very simple and this claim sorted quickly
2026年6月22日
Spot On Pet Insurance からの回答
Hi Mandy,
Thank you so much for your lovely review. We’re really pleased to hear you’ve found Spot On excellent, and that our team have been helpful throughout.
It’s great to know the service felt simple and your claim was sorted quickly.
The Spot On Pet Insurance Team.
If only I could give Zero Stars
What a shower of crooks.
I have 2 out of my 3 dogs insured with Spot On, but not for much longer. I made my first ever claim the other week for £698 for an operation that had to be performed on one of my Labradors, the claim was rejected by Spot on as He has received ear drops in the past 4 years therefore using this as a pre existing condition. There is no solid proof that administration of ear drops for waxy ears caused the Aural Haematoma which developed in his right ear.
The Haematoma could have been caused by a bump, a sting or anything like that. I will be getting in touch and cancelling ALL my policies today.
AVOID THIS COMPANY AT ALL COSTS, nothing more than legalised robbery
2026年6月18日
自発的なレビュー
Spot On Pet Insurance からの回答
Hi Mark,
Thank you for your feedback.
Decisions on claims are made based on the information provided, the veterinary evidence available at the time, and the terms of the policy which are available to you at all times on the customer portal.
We appreciate that you’ve already raised a formal complaint, and please rest assured that it’s receiving full attention from our complaints team. They will be in touch once they have finished their investigation.
The Spot On Pet Insurance Team
Comprehensive Cover and Prompt Claims Payments
I have had an excellent experience with SpotOn pet insurance company and would highly recommend them to any pet owner.
The cover is comprehensive and provides great peace of mind, while the premiums are very reasonable for the level of protection offered. Most importantly, their claims process is straightforward, fast and efficient. Every claim I have submitted has been handled promptly, and the reimbursement has always been paid in a timely manner.
Thanks to their reliable support, I was able to afford the treatment my beloved cat needed without the added stress of worrying about the financial burden. During a difficult time, knowing that I could count on my insurer made a huge difference.
Both my cat and I are extremely grateful for the care and support they have provided. They are a trustworthy company that genuinely helps pet owners when they need it most. I would strongly recommend them to anyone looking for dependable pet insurance.
2026年6月23日
Spot On Pet Insurance からの回答
Hi Lucy,
Thank you so much for your wonderful review and recommendation. We’re really pleased to hear you’ve found our cover comprehensive, fairly priced and that our claims process has been straightforward and prompt.
Most importantly, we’re glad we could support you when your cat needed treatment and help take away some of the financial worry during a difficult time. It means a lot to know we’ve made a real difference for you both.
The Spot On Pet Insurance Team.
Very disappointing.
Reading these reviews I feel like I've dealt with an entirely different company.
We took our boy to the vet with the piece of mind that he was insured. We have never claimed before. How wrong we were.
In almost £1000 worth of fees we received just shy of £90 back from SpotOn. Due to their out dated allowances for blood tests which there were multiples of. We knew take home medication wasn't covered as I didn't add this to the policy. These equalled around £100. But we thought the tests would be covered.
Due to the results we made the difficult decision to put our boy to sleep. Which I told them. They continued to message even when we were in the vet appointment to put him to sleep.
Poorly worded messages and emails are horrific considering what we were going through. Dealing with this added to the levels of stress immensely. It really didn't need to.
I will never recommend. I have cancelled all other policies with the company. They are not the support they should have been and really didn't care about our situation.
Please don't use them.
2026年6月17日
自発的なレビュー
Spot On Pet Insurance からの回答
Hi Kim,
Thank you for sharing your feedback, please accept our sincere condolences.
We apologise that our communication added to your stress. Our assessors replied with care and only contacted you because more information was needed to validate and process your claim.
Regarding the blood test fees, we’re unable to control what vets charge, but our caps are set with the current market in mind. If you feel something was deducted incorrectly, we do have an appeals process and our claims team can help review this. Please contact claims@spotonpetinsurance.co.uk and we will be happy to help.
The Spot On Pet Insurance Team.
Kind, compassionate and swift.
Our beautiful dog needed medical attention and our claim was settled quickly. Sadly he passed away several weeks later. Cancelling the policy was easy and swift. Compassionate service and understanding.
2026年6月1日
Spot On Pet Insurance からの回答
Hi Deborah, thank you so much for your feedback.
Our claims process is efficient and our Customer Success team are always happy to answer any queries you may have! 🐾
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