This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... もっと見る
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Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... もっと見る
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Took a fair while to receive payment. Most of claim was excluded from payment. I felt I was not made aware of the take out medicine or other treatments eg vaccination not being included in claims. A d... もっと見る
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The Team were so very helpful and guided me through each step of the process, and my claim was fairly assessed and paid. I can thoroughly recommend Spot On Pet Insurance.
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企業情報
当該企業による記述
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
連絡先
100 Bishopsgate, EC2N 4AG, London, 英国
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4.5
優良
995件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had mistakingly cancelled my direct…
I had mistakingly cancelled my direct debit, e-mailed them and it was sorted right away their customer service is excelent
2026年6月1日
Spot On Pet Insurance からの回答
Hi Sandra,
Thank you for your kind review. We’re really pleased our team could get things sorted quickly after your direct debit was cancelled by mistake.
We know how important it is to keep your cover running smoothly, so it’s great to hear our customer success team were able to help right away.
The Spot On Pet Insurance Team.
My first experience to claim a…
This was my first experience to claim a pet insurance. The claim process was stree-free. And my claim was processed very quickly and clearly. Thank you.
2026年5月29日
Spot On Pet Insurance からの回答
Good afternoon, thank you for your review. Our claims process is a very speedy one, once all relevant information is received.
new client
It seemed to offer all the cover I was looking for and bonus coverage too for a very competitive price.
2026年5月29日
Spot On Pet Insurance からの回答
Thank you for your review Joyce! Our policies are very competitive for the cover we provide.
Charge a fortune and hardly cover…
Charge a fortune and hardly cover anything that is standard with other companies and hide all this information in the small print
2026年5月29日
Spot On Pet Insurance からの回答
Hi Donna, thank you for your feedback, it is very important to us.
Our Boosters were designed to give our customers a more bespoke policy, tailored to their pet's individual needs and are clearly outlined in the quote journey and all of the policy documents.
Unfortunately, we have no control over how much vets charge for certain fees but it is common practice in the pet insurance industry to have caps for these.
If you need to discuss anything please contact info@spotonpetinsurance.co.uk.
Easy company to use
Really easy to set up and then during the policy change the direct debit date-literally sent an email and had a reply that it was done within 10/15min which is amazing timing
2026年5月29日
Spot On Pet Insurance からの回答
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear you found Spot On easy to set up and simple to use.
It’s great to know our Customer Success team could update your Direct Debit date so quickly after your email. They work hard to give quick, helpful replies so you’re not left waiting around.
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi Tetiana,
Thank you for your review. We’re really pleased to hear everything is fine following your claims outcome.
We know claims can be an important moment, so it’s great to know things are now sorted for you. Thanks again for choosing Spot On.
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi Val,
Thanks so much for your review. We’re really pleased to hear taking out your policy was easy and convenient, that’s exactly how pet insurance should feel.
Welcome to Spot On, and thanks for choosing us to help protect your pet.
The Spot On Pet Insurance Team.
Easy to understand and buy pet…
Easy to understand and buy pet insurance. I won't know about how good they are until we have a need to claim.
2026年5月16日
Spot On Pet Insurance からの回答
Hi David,
Thanks so much for choosing Spot On and for your kind review. We’re really pleased to hear you found the policy easy to understand and simple to buy.
We hope you never need to make a claim, but if you do, our team will be here to help keep things clear and straightforward.
The Spot On Pet Insurance Team.
Great claims experience
Spot On Insurance has a wonderful customer service and claims experience. I recently made my first pet insurance claim and I can honestly say the process from start to finish was absolutely brilliant. Processing the claim online was very easy and further contact via email was polite and very quick. They dealt directly with my vet and approved my claim in no time at all. This is when you really know if an insurance company is worth the premiums paid and I can honestly say Spot On is worth it.
2026年5月14日
自発的なレビュー
Spot On Pet Insurance からの回答
Hi there,
Thanks so much for your lovely review. We’re really pleased to hear your first claim with Spot On was such a positive experience from start to finish.
It’s great to know the online process was easy, our email support was polite and quick, and that dealing directly with your vet helped make things straightforward. Our claims team work hard to provide a quick turnaround, so your feedback means a lot.
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi Emilie,
Thanks so much for choosing Spot On and for your kind review. We’re really pleased to hear you’ve had a good experience taking out your policy with us.
We aim to keep pet insurance simple, clear and good value from the very start, so it’s great to have your feedback.
The Spot On Pet Insurance Team.
Poor admin
I have decided not to renew with Spot On however have today received an email thanking me for renewing wuth tgem despite having received an email cancelling my renewal!
2026年5月7日
Spot On Pet Insurance からの回答
Hi Dianne,
Thank you for your feedback.
We can confirm your policy was cancelled as requested. The email you received afterwards was intended as an invitation to review our services, rather than confirmation that your policy had renewed.
If you’d like us to double-check anything, please email info@spotonpetinsurance.co.uk and our team will be happy to help.
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi June,
Thanks so much for your kind review. We’re really pleased to hear our Customer Success team were helpful during your call back and took the time to focus on your needs.
We’ll make sure your feedback is shared with the team.
The Spot On Pet Insurance Team.
Second claim I have had to make
Second claim I have had to make , claim accepted in a timely manner , hopefully the payment will be made to me in next 2 to 3 days .
2026年5月5日
Spot On Pet Insurance からの回答
Hi Carly,
Thanks so much for your review. We’re glad to hear your second claim has been accepted, and we appreciate you trusting Spot On again.
We’ll always aim to keep the claims process as smooth and straightforward as possible.
The Spot On Pet Insurance Team.
Very happy with overall experience
Very happy with overall experience. Fast payout and simple to complete claim
2026年5月5日
Spot On Pet Insurance からの回答
Hi there,
Thanks so much for your lovely feedback. We’re really pleased to hear your claim was simple to complete and that the payout was fast, that’s exactly the experience we aim to provide.
We really appreciate you choosing Spot On.
The Spot On Pet Insurance Team.
Brilliant service
Brilliant service
Very easy to submit claim and user friendly
Prompt payment that helps with financial implications from unexpected payments for our pets
Overall very happy and would reccomend spot on insurance
2026年5月1日
Spot On Pet Insurance からの回答
Hi Jacqueline,
Thank you for your brilliant feedback and recommendation. We’re so pleased to hear you found the claims process easy, user-friendly, and that payment was made promptly.
We know unexpected vet bills can be stressful, so it’s great to know we could help make things a little easier when you needed us.
The Spot On Pet Insurance Team.
Ever since our beloved pet became ill
Ever since our beloved pet became ill, the support given in terms of claims, advice and being able to actually get in touch to speak to someone has been absolutely first class, probably the best pet insurers we have ever had, thank you so much.
2026年5月8日
Spot On Pet Insurance からの回答
Hi Andy,
Thank you so much for your incredibly kind words. We’re very sorry for the loss of your beloved pet, and we know how difficult this time must be.
We’re glad our team could support you with claims, advice, and being easy to reach when you needed someone to speak to. It means a lot to know you felt so well looked after.
The Spot On Pet Insurance Team.
Spot On Pet Insurance からの回答
Hi there,
Thank you for choosing Spot On Pet Insurance and for sharing your feedback. We’re really pleased to hear you found the service and value fantastic while getting your quote and taking out your policy.
We’ve designed things to be clear, simple and competitive from the start, so it’s great to know that came through.
The Spot On Pet Insurance Team.
Easy website to navigate .Quotes made…
Easy website to navigate .Quotes made easy .Competitive price .
2026年5月5日
Spot On Pet Insurance からの回答
Hi Mandy,
Thank you for choosing Spot On Pet Insurance and for taking the time to share your feedback. We’re really pleased to hear you found the website easy to use, the quote process straightforward, and the price competitive.
The Spot On Pet Insurance Team.
Communication was quick in the case of…
Communication was quick in the case of any queries. Settlement of claim was easy to understand.
2026年4月28日
Spot On Pet Insurance からの回答
Hi Denise,
Thanks so much for your review. We’re really pleased to hear our communication was quick whenever you had queries and that the claim settlement was easy to understand. We work hard to keep things clear, straightforward and efficient, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
New application stress-free
Clear explanations, good choices and an easy to follow application.
2026年4月28日
Spot On Pet Insurance からの回答
Hi there,
Thanks so much for your review. We’re really pleased to hear your application felt stress free, with clear explanations, good cover options and an easy process to follow. We work hard to make taking out a policy simple and straightforward, so it’s great to know that came through in your experience.
The Spot On Pet Insurance Team.
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