I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... ãã£ãšèŠã
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Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... ãã£ãšèŠã
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Our service engineer Danny called ahead and arrived exactly on time. he was polite, courteous (put on over-shoes before entering the property) and did the service with professional efficiency. Thank... ãã£ãšèŠã
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I spoke to a very helpful young man called Norman this morning who very quickly & efficiently sorted out my problem. I will definitely be asking to speak to him again should I need any help. Thank... ãã£ãšèŠã
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Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.
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Cray Avenue, BR5 4BQ, Orpington, è±åœ
- spyalarms.co.uk
4.0
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Superb support
Superb assistance over the phone by Ivo. He was remotely able to talk me through setting up the app for the system. Fantastic support. Thank you!
2025幎9æ26æ¥
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Spy Alarms ããã®åç
Dear Sarah, thank you for your fantastic review! We will be sure to pass your kind words on to Ivo.
Kindest Regards
The Spy Team
Telephone Service Call
Lee was very prompt in calling me back within the agreed timescale (1 hour). I told him the issue and he quickly went through the solution to fix it with me. Very impressed that it was dealt with quickly and efficiently. Thanks Lee.
2025幎9æ24æ¥
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Spy Alarms ããã®åç
Dear Anthony, thank you for taking the time to rate our services as 5 stars & for sharing your experience with the wider community.
Kindest Regards
The Spy Team
New Broadband router installed overâŠ
New Broadband router installed over weekend, couldn't change to old SSID and password so arranged with local alarm company for a call from Spy Alarm technician. Within 10 mins I had a call from the technician, he understood perfectly the issue and assured me it was easy to reconcile through this telephone call. It was an amazing service, new router added to Smartcom box within 15 minutes, whilst he was on the phone talking me through it. The hardest part was removing the screw on the box. The technician then noticed I was on older firmware, said he would initiate the update and call me back in around 10 minutes - which he did and then waited patiently while I logged in to the Texecom app to see if all was OK. All in all, the service I received was excellent, the manner in which the technician talked me through the procedure was great and I am thoroughly happy with the result, saving an engineer call out. First class!
2025幎9æ22æ¥
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Spy Alarms ããã®åç
Dear Tony, thank you for taking the time to leave us a fantastic detail review, we really do appreciate it.
We will be sure to pass your feedback over to our technical department.
Kindest Regards
The Spy Team
Good Technical Service
Issue was resolved quickly and efficiently by Ivo
2025幎9æ16æ¥
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Spy Alarms ããã®åç
Dear Pieman, thank you for taking the time to rate Ivo's assistance as 5 stars! We really appreciate it.
Kindest Regards
The Spy Team
Software issue resolution
I got a pretty prompt phone back, and the technician helped me resolve the issue. The only reason I'm not giving 5 stars is that he sounded a little unsure on some aspects of the Alarm App software. Despite this however the issue was resolved and a new device authorisation performed whilst I was on the call.
Overall, very satisfied
2025幎9æ16æ¥
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Spy Alarms ããã®åç
Dear Clive, thank you for your 4 star rating and your kind comments. We are pleased to hear that you are very satisfied with our recent assistance.
Kindest Regards
The Spy Team
Very helpful tech support
Very helpful tech support. They were able to solve my problem in a clear way. They called me exactly on time arranged. Good service.
2025幎9æ10æ¥
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Spy Alarms ããã®åç
Dear Andrew, thank you for your fantastic review and for taking the time to rate our services as 5 stars.
Kindest Regards
The Spy Team
Unreliable
Poorest after sales service.
After cancelling the contract, they come up asking for monitering fees after 1 year. No clarity when you cancel them. I will definetly not reccomend
2025幎9æ5æ¥
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Spy Alarms ããã®åç
Dear Uttpal, thank you for bringing this to our attention. I have been able to allocate one account linked to your name, and I can see that the account has been cancelled as requested last year. I cannot see any invoices on the account as per your comment above.
Would you be so kind to reach out to me at b.debeer@spyalarms.co.uk. I can then double check your details to ensure everything has been actioned as previously requested.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Prompt response
Prompt response, easy-to-follow instructions, patient call handler.
2025幎9æ3æ¥
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Spy Alarms ããã®åç
Dear Andrew, we really appreciate that you have taken the time to rate our services as 5 stars, and for sharing your experience with the wider community.
Kindest Regards
The Spy Team
Installation poor and after service rubbish .
Installation not done correctly. Addition cctv installed at our premises to safe guard our staff . New cameras were only working intermittently ( enginee knew this ) but left telling us all was working. Trying to get an engineer out to resolve this has become impossible. Quoted 2 week lead times to fix the fault that they caused on safety critical cctv system. Do not use this company . They offer the worse alarm and cctv service I have ever experienced in my life looking after multiple premises
2025幎8æ22æ¥
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Spy Alarms ããã®åç
Dear Consumer, thank you for bringing this matter to our attention, it is really disappointing to hear about your experience and the issues you have faced with your CCTV installation. This is certainly not the level of service we aim to provide. I would like to investigate this as a priority, but I have been unable to allocate your account with the information available here. Would you kindly contact me directly at b.debeer@spyalarms.co.uk so I can look into this and arrange the appropriate support for you?
Thank you for your time and I hope to hear from you soon.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
I had to reset our alarm after powerâŠ
I had to reset our alarm after power outage. The engineer phoned me within the timeframe indicated by customer service and talked me through the necessary steps.
2025幎9æ1æ¥
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Spy Alarms ããã®åç
Dear R&M, thank you for taking the time to rate our services as 5 stars we really do appreciate it.
Kindest Regards
The Spy Team
Helpful advisor
Advisor was patient and helpful and explained things clearly - much appreciated.
2025幎8æ29æ¥
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Spy Alarms ããã®åç
Dear Shane, thank you for sharing your experience with the wider community we really appreciate it.
Kindest Regards
The Spy Team
Excellent service from Spy Alarms
Excellent service from Spy Alarms. Rang me back quickly and talked me through reset over the phone. Friendly, professional and prompt communication. Thanks
2025幎8æ27æ¥
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Spy Alarms ããã®åç
Dear Lucy, thank you very much for taking the time to rate our technical services as 5 stars. We really do appreciate it.
Kindest Regards
The Spy Team
Need to add new WIFI router
Need to add new WIFI router, Chris talked me through it. He was very good and patient as it took three attempts at my end.
2025幎8æ26æ¥
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Spy Alarms ããã®åç
Dear John, we are really pleased to hear that Chris was able to assist you with your new WIFI router, thank you for taking the time to share your experience with the wider community.
Kindest Regards
The Spy Team
Excellent technical support
Swift call back and patient, helpful solution to my alarm query.
2025幎8æ22æ¥
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Spy Alarms ããã®åç
Dear Georgina, Thank you for taking the time to share your experience with the wider community and for rating our technical support as 5 stars! We really appreciate it.
Kindest Regards
The Spy Team
Excellent help from the engineer whoâŠ
Excellent help from the engineer who guided me through the process of setting up the WiFI and app. Could not have been more helpful
2025幎8æ22æ¥
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Spy Alarms ããã®åç
Dear John Clark, thank you very much for your fantastic review and for taking the time to share your experience with the wider community.
Kindest Regards
The Spy Team
Head Office is chaotic
The technicians are good but head office is chaotic and general coordination and organisation is poor. An engineer arrived to install a new CCTV camera and brought the wrong fittings. He disappeared and there was no follow up by head office. On another recent occasion they sent an alarm engineer to service the CCTV, he left and I wasted another day off work. I think part the issue is that Spy has been buying smaller competitors including my own previous alarm company and has not integrated these properly.
2025幎8æ20æ¥
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Spy Alarms ããã®åç
Dear Grahame, Thank you for bringing this matter to our attention, though I must say it was very disappointing to read about your experience. I have been trying to locate your account in order to call you directly, but I was unable to find it under the name provided above.
Could I kindly ask you to contact me directly at b.debeer@spyalarms.co.uk.
I am very eager to speak with you so we can arrange for one of our engineers to attend as a matter of urgency and have your CCTV camera replaced without delay.
Thank you for your time, and I look forward to hearing from you soon.
Kindest regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
Where do I start?
We are now 6 months on. The company have been planned to replace an external box fascia with a printed logo on a new box they installed. Numerous emails, calls and several engineer visits.
Still not sorted. Unclear to me if there is much internal communication at Spy.
Made a simple matter into a complex web of unnecessary visits wasting time and money
2025幎8æ21æ¥
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Spy Alarms ããã®åç
Dear A Pagliuca, thank you very much for your time on the phone this afternoon I really do appreciate it.
As discussed we will be attending to complete this work for you on Tuesday the 2nd of September. I have added a diary note to give you a call on Wednesday morning to ensure that you are happy with the outcome following our engineers visit. Once again please accept my most sincere apologises for the delay in having this matter resolved for you.
I look forward to speaking with you on Wednesday the 3rd of September.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
prompt and efficient
call answered and a return call was promised. an engineer called within 20 minutes and solved the problem over the phone in 5 minutes. quality customer service
2025幎8æ20æ¥
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Spy Alarms ããã®åç
Dear Martin, thank you for your fantastic review. We are really pleased to hear of your recent experience.
Kindest Regards
The Spy Team
Resetting correct time
Call answered quickly but call handler unable to help (resetting time on the board which the recent service engineer had not done). Techinal man Lee phoned me back and quickly helped me to reset the time. However I would have preferred to have had the time set correctly in the first place.
2025幎8æ19æ¥
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Spy Alarms ããã®åç
Dear Richard J, Thank you for taking the time to leave us a 4 star review, we truly appreciate it. Your feedback is very valuable to us here at Spy Alarms.
Regarding your comment about the engineer not setting the time correctly, please feel free to get in touch with me directly. We are committed to delivering excellent service, and your input will help us with training and making improvements going forward.
My direct email is b.debeer@spyalarms.co.uk.
Kindest Regards
Becky de Beer
Senior Customer Care Specialist
Spy Alarms
Great customer service from Spy Alarms
Excellent customer service from Spy Alarms, very quick response time and really helpful technical support. I was very happy with the overall experience.
2025幎8æ19æ¥
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Spy Alarms ããã®åç
Dear Christine, thank you for taking the time to rate our services as 5 stars, we really appreciate it. We are very pleased to hear that you were happy with your overall experience.
Kindest Regards
The Spy Team
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