We called Chubb as our ring circuit went down within 3 hrs and engineer came and sorted the problem out. A very nice helpful man and a credit to British Gas. If you want quality and Service it has... ãã£ãšèŠã
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Our small church rents four fire extinguishers which need to be checked and serviced every year. For as long as I can remember it's been the same engineer each visit and calls me to arrange a visit ei... ãã£ãšèŠã
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The engineer was pleasant and appears competent. What I don't like is the way the service has changed since alarm calls centralised to England. The time it takes for calls to be answered in an emerge... ãã£ãšèŠã
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So we had a fire alarm situation yesterday. I happened to talk to a very lovely lady named Saiqa, who not only listened to our concern patiently but also assisted us in a very professional manner and... ãã£ãšèŠã
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Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
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Chubb House, Shadsworth Road, BB1 2PR, Blackburn, è±åœ
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
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I am grateful toChubb and our engineerâŠ
I am grateful toChubb and our engineer for moving things around to help me fit a service into my time schedule
2026幎5æ16æ¥
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
usual maintenance check of system
The Chubb engineer arrived as planned and carried out the annual maintenance inspection and corrected a fault that prevented the system being set every time. An unexpected problem was the outside bell was not working but he has promised to return to deal with this later.
2026幎5æ16æ¥
Chubb Fire & Security UK ããã®åç
Dear Val,Â
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Great service from Charlie / Chubb would highly recommend
Charlie or engineer is excellent he is polite, tidy always on time and really understands the alarm and cctv system - would highly recommend him and the Chubb Alarm & monitoring system
2026幎5æ9æ¥
Chubb Fire & Security UK ããã®åç
Dear Julie,
Thank you for your wonderful review for Charlie! We appreciate your kind words and are thrilled to hear about your positive experience with our engineer. Your recommendation means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer came quickly to install ourâŠ
Engineer came quickly to install our new fob reader
2026幎5æ16æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We appreciate your kind words! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
They reminded me to schedule a systemâŠ
They reminded me to schedule a system check and then delivered it as advertised.
2026幎5æ9æ¥
Chubb Fire & Security UK ããã®åç
Dear Sir Mark Moody-Stuart,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineer that came was excellent
The engineer that came was excellent, polite, thorough and helpful.
2026幎5æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Sarah,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We called Chubb as our ring circuitâŠ
We called Chubb as our ring circuit went down within 3 hrs and engineer came and sorted the problem out.
A very nice helpful man and a credit to British Gas.
If you want quality and Service it has got to be British Gas.
Thank You for reacting to our problem so quickly.
2026幎5æ9æ¥
Chubb Fire & Security UK ããã®åç
Dear Mr Mullen,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Anthony is very good
Anthony is very good. Always contacts us to arrange a service visit. Comes when he says and is very polite.
2026幎5æ16æ¥
Chubb Fire & Security UK ããã®åç
Dear Patricia,
We are delighted to hear such positive feedback for our engineer, Anthony! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Jamie was extremely helpful and madeâŠ
Jamie was extremely helpful and made sure we understood everything he did.
2026幎5æ16æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We appreciate your kind words for Jamie! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
My engineer is very efficient and comesâŠ
My engineer is very efficient and comes on the date booked . He just gets on with the servicing and is very pleasant when doing it. I would recommend him.
2026幎5æ9æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The Engineer
The Engineer, Alfie, was very helpful, as usual, particularly as I asked to be reminded how to operate the panic button.
2026幎5æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We appreciate your kind words for Alfie! It's great to hear that our engineer was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
Thank you for your wonderful review for our engineers! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Chubb Fire & Security UK ããã®åç
Dear Robin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
A great quick and efficient serviceâŠ
A great quick and efficient service from friendly engineers a trusted company that weâve used for a long time highly recommend.
2026幎5æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Ian,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Tom is very efficient andâŠ
Tom is very efficient and knowledgeable!
A pleasant person to do business with!
2026幎5æ16æ¥
Chubb Fire & Security UK ããã®åç
Dear Shirley,
We are delighted to hear such positive feedback for our engineer, Tom! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
CCTV installation
Poor communication, unannounced visits, massive delays, CCTV cameras not set up correctly despite what the engineer told me.
Good experience with the senior engineer who came to visit but that's it.
2026幎5æ9æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Friendly courteous helpful engineer.
2026幎5æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Tom,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Top class service
I have been with Chubb for many years, and have always been happy with the company. Nothing is too much trouble, and any questions are always answered. Efficient and gives me the sort of service that isn't found too often these days.
2026幎5æ8æ¥
Chubb Fire & Security UK ããã®åç
Dear Valued customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experiences with our team and the seamless service received over the years. Your recommendation means a lot to us. Should you need further assistance, please donât hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
told me when they were coming goodâŠ
told me when they were coming good memory of the system and helpful
2026幎5æ15æ¥
Chubb Fire & Security UK ããã®åç
Dear Dr Anne Bell,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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