SpyFu レビュー 

152
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I had a great experience using SpyFu because it made competitor research easier to understand, especially for PPC and SEO strategy. I liked that it brings together keyword data, paid search insi... もっと見る

企業が回答しました

5つ星のうち5の評価

SpyFu is THE best PPC research platform available. HANDS DOWN! 1) They have the most accurate competitor budgets 2) The must accurate competitor keywords 3) The most AMAZING tools: "K... もっと見る

5つ星のうち5の評価

I've been using SpyFu since 2007 for my media company. A site I built from the ground up to compete with Geico, Progressive and Allstate using SpyFu now has $1.7M in organic monthly traffic with 115k... もっと見る

5つ星のうち4の評価

I switched to spyfu from raven tools because of the better keyword research tools available. You can really dig deep into competitor ads and keywords to tweak and change your own content. Thoug... もっと見る

企業情報

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当該企業による記述

Search for any domain and see every place they've shown up on Google: every keyword they've bought on Adwords, every organic rank, and every ad variation in the last 11 years. Learn how to connect with these domains, too. Find online and traditional leads methods -- social media, email, phone, and address -- you can't find anywhere else.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

152件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(152)

過去12か月のレビュー数: 3

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5つ星のうち5の評価

Valuable Data

SpyFu can tell you much about your site and all those other sites that are getting results better than you!

2015年5月22日
自発的なレビュー
5つ星のうち1の評価

BEEN TRYING FOR 5 DAYS FOR A RESPONSE

If anyone can tell me how the heck you can get someone from SpyFu to return my calls, to respond to my emails, to do something to communicate with me I'd be a happy camper. i tried the CHAT and no one is ever on....must be because I need to cancel my membership immediately....I signed up and the site was down all weekend long.....now I will have to do a FRAUD report thru my bank!

2015年4月30日
自発的なレビュー
SpyFu ロゴ

SpyFu からの回答

UPDATE: While I was posting this reply, you came in via live chat. Glad everything worked out!
Excerpt:
Randy On www.spyfu.com says:
You are being very nice and professional and I appreciate it since I got in trouble for placing this without his approval
Danielle says:
Alright, this subscription is cancelled and the refund receipt sent to your e-mail. You should see the credit in 4-7 business days. There will be no further charges.
Danielle says:
Is there anything else I can help with?
Randy On www.spyfu.com says:
Clone you! More customer service reps should be like you have a blessed weekend and thanks again Danielle mahalo
Danielle says:
You have a great day!

Hi Randy,
I'm sorry you had a bad experience. I want to make sure we get to the bottom of it.

In response to your review, I had everybody search their emails and voicemail to see if we had dropped the ball; where you had slipped through the cracks. We couldn’t find any – maybe you didn’t email, and maybe you called outside our office hours and didn’t leave a message? Our Live Chat (and office) hours are 8AM to 6PM Pacific time Mon-Fri. For easy reference, those hours are posted inside the chat client. Outside those hours, you can leave a message and we’ll get back to you via email first thing the next business day. But, we didn’t get any messages from you. Maybe you tried to get on Live Chat on the weekend, and decided not to leave a message?

At SpyFu, we have an no-questions asked cancellation policy, with a 30 day money-back guarantee. We really *don’t* try to keep your money; we try to make it as easy as possible to cancel. You can cancel through a convenient link on My Account, email, phone, live chat, Twitter, Facebook, LinkedIn…apparently TrustPilot too ;) We joke that “you can even send us an owl” (because we’re *that* kind of nerdy.)

Again, I apologize for the experience you had – and I’ll make sure your account is cancelled and that you receive a refund.

Sincerely,

Mike Roberts
Founder, CEO - SpyFu

5つ星のうち3の評価

Great tools, confusing site and mixed up pricing policy

I had been a subscriber for a number of years on and off.

One of the biggest bug bears was being in the UK and every page reload took me to the US data so I would constantly be having to change the drop down to UK.

I was also given a discounted rate on returning and then somehow that membership was cancelled on an active payment method (not by me) and I was then only able to buy a much higher priced subscription.

The site was sometimes problematic to use, but overall I believe the company have good ethics and try their best but I felt it wasn't enough and I found a better solution to my needs.

2015年4月29日
自発的なレビュー
5つ星のうち5の評価

The Fastest customer support and ONLY straight forward answers.

I had recently purchased a one month subscription with spyfu and was looking for some very specific data that has been hard for me to find. The data that spyfu provided was the most extensive data list i had received since using such software. Unfortunately the specific data i needed was not showing up for me . I continued on looking for what i need through other methods. After a while i had forgotten that i set up a subscription with spyfu . I realized i was not gonna use the software anymore and wanted to cancel my subscription. I went to account settings and there was a button dedicated to canceling my service. I canceled the service and it worked instantly . They even let me have access to the site for the remainder of what I had payed for originally, which was not customary of ANY company you would normally deal with . It usually goes like "oh your canceling okay we will cut it off now and keep the rest of your money sorry we cant do anything its not in our policy". THIS was no the case here. After canceling my subscription i figured since i only used the software one time i might ask for a refund hoping that they would be able to access my account and see that i had only used it once the day i purchased it . I spoke with DANIELLE in a live chat . she responded immediately and i told her what had happend and asked if i could possibly be refunded for my original monthly subscription . She said YES of course we have a 30 day money back guarantee. Which in my experience dose'nt really mean there is a 30 day money back guarantee , it usually means jump through hoops , do a dance and write us a ten page paper on why u don't want our service and maybe we will give you half of your money back. So DANIELLE accessed my account and within 3 minutes she had refunded my original monthly subscription and made sure everything was ok so that i wouldn't be billed again in the future. She said i would receive a refund to my account within 3-5 business days and that was it. No forms to fill out NO questions asked No guilt tripping me or asking me why i wanted to cancel or have a refund . She was awesome and the customer service as well as service that SpyFu provides is TOP NOTCH. I really want to thank SpyFu for standing by there word and provided excellent service , even to people that are canceling a subscription they treated me like i was just signing up.

Thank you SO much Danielle
Thank you SO much SpyFu for standing by your word and providing great service ALL around.

2015年4月2日
自発的なレビュー
5つ星のうち5の評価

I Love It

This has saved me so much money and time. Wish I could personally thanks the creators!

2015年3月25日
自発的なレビュー
5つ星のうち3の評価

Mixed, with some good things

I have ben a subscriber for nearly 6 months now. I had been able to get invaluable competitor keyword information and Adword ads from spyfu in that time. I will continue to subscribe and would give 5 stars but for these issues:
1. I was not able to export keyword lists from spy into Google Adwords on the couple of occasions that I have tried - Adwords basically says that spyfu's CSV file is not in the right format. A spyfu adviser later said that there was a technical problem with spyfu systems on those days (just my luck!).
2. On some keyword lists, I can't go beyond the second page of keywords, that is I can only see the top 50 - 100. This probably disappointed me the most.
3. I have been doing Google Adwords for a client for the last 6 weeks. We have had reasonable success with the campaign with around 1500 click through sessions from a thousand visitors to the website. Yet I can't find any data about the retailer on spyfu, so we cannot benefit from any of spy's insights to improve the campaign. This is really disappointing.

Apart from these, the potential of spyfu for my digital marketing business is trully huge.

2015年3月19日
自発的なレビュー
5つ星のうち4の評価

Works great EXCEPT SEO graph

The SEO graph is branded to Spyfu so we can't export the image and share with clients. It's really the only reason I'm considering a different service.

2015年3月19日
自発的なレビュー
5つ星のうち3の評価

Opinion on SpyFu

On a whole..i think the site is very ambitious, and when working right, offers so many great tools and features for anyone tracking paid and organic search and keeping tabs on the competition as well. it's feature reach and relatively inexpensive.

All of that said, I run into constant bugs with the features where I'm continuously going to SpyFu's live help to report them...and they seemingly don't know about most of them until I report them. They often take a while to correct as well.

One other gripe is that some of the data doesn't always add up to making sense(estimated CPC or # of clicks, etc0..and when I ask SpyFu about it...they don't always have great answers for why the data doesn't make much sense..other than "we're just grabbing what the search engines give us" or something along those lines.

In theory the service is terrific...but to reach that height I'd like to see the site not only big-free...but consistently bug-free. I think there is room for improvement in QA and testing.

Does the subscription help me? Undoubtedly. Have I run into issues with bugs many times where it limits how much time and strategy I can put into SpyFu? Absolutely. I keep the subscription because I figure sooner or later they will perfect all they're trying to accomplish. I just wish it wasn't on my dime sometimes.

2015年3月19日
自発的なレビュー
5つ星のうち4の評価

Good service at a competitive price

This has been a service that we've used for new business, and to take our existing clients to the next level, for years. I've tried a couple of the competitors, and still prefer SpyFu.

2015年3月19日
自発的なレビュー
5つ星のうち4の評価

Great Value, Great Insights

This is a great tool that truly uncovers the data that matters. The interface is easy to understand but powerful enough to be useful. This is always a go-to tool for my SEO research needs.

2015年3月19日
自発的なレビュー
5つ星のうち5の評価

Valuable tool for competitive analysis!

We love Spyfu! At the agency level we are able to run in-depth competitive analysis for all our clients. Clients are always impressed by level of detail Spyfu provides. Best of all, these reports make us look good! A must have tool for any online marketing firm!

2015年3月19日
自発的なレビュー
5つ星のうち3の評価

A decent platform with a few drawbacks

The platform itself is easy to use and we appreciate the ability to automate monthly reports. However, it's frustrating to only be able to pull a monthly report on a specific date. When client meetings fall on or before this date, we are unable to pull the reports with sufficient time to prepare for the meeting.

The insights provided are helpful, though it would be nice to see a bit more information on the graphs. We often pull the third page to show clients, and there isn't much information for them to grasp on their own.

At the beginning of this month (March 2015), we were unable to pull reports for any of our clients. It took about two weeks for the issue to be resolved. This makes us look unprepared.

2015年3月19日
自発的なレビュー
5つ星のうち5の評価

Great insight & data

I have been using SpyFu for the last 4 years, both the free and the paid versions, and I value the data available to me there. It provides great insight for my clients as they learn what their competitors are doing, and it also helps me keep an eye on my own competitors. I find it reasonably priced for a small agency like mine, and very user-friendly.

2015年3月19日
自発的なレビュー
5つ星のうち1の評価

I need to cancel

It is confusing. It is not very useful. It is expensive. I am just spending my money for no good reason. I need to check it again once then cancel.

2015年3月19日
自発的なレビュー

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