ss396.com レビュー 

ss396.com からの回答

2026年1月21日

Thank you for the great review! Glad our team was able to help you get the right part, and we appreciate your support.

ss396.com からの回答

2026年1月21日

Thank you for the feedback, Steve. You are correct that this started with an ordering mistake, and we understand why the outcome was frustrating.

In this case, we do not sell the inner window felts separately, so the only option would have been to return the incorrect kit component (CH182A) and reorder the correct kit component (CH195A). That said, we agree the return shipping cost for such a small difference is frustrating. As a gesture of goodwill, we’d be happy to review the return and reimburse the shipping cost you paid out of pocket. Please contact our support team and reference orders SO056190 / SO057034 so we can take care of it.

ss396.com からの回答

2026年1月20日

Thank you for the feedback, Tyler. If you’re referring to our free parts catalog, please note these are shipped weekly via USPS bulk mail and typically take 4–7 weeks for delivery. If you need one sooner, please contact our support team and we can review faster delivery options.

ss396.com からの回答

2026年1月20日

Thank you for the review, Kelly! Glad your order arrived on time and in perfect condition.

ss396.com からの回答

2026年1月16日

Thank you for the review, Mark! Glad to hear the pricing was good, the website was easy to use, and shipping was fast.

ss396.com からの回答

2026年1月16日

Thank you for the review! Glad everything went smoothly.

ss396.com からの回答

2026年1月16日

Thank you for the review! Glad everything was in stock and delivered on time.

ss396.com からの回答

2026年1月16日

Thank you for the review, Mary! We’re glad everything arrived quickly and complete. We also understand the frustration with return shipping costs. If you feel return shipping should not have applied in your case, please reach out to our support team and we’d be happy to take a closer look.

ss396.com からの回答

2026年1月14日

We’re sorry, but we do not tolerate abusive or threatening language toward our team under any circumstances. The call in question was escalated to management and reviewed, and the comments made were serious enough that we chose to cancel the order, issue a refund, and restrict future purchasing access.

While we value every customer, no $700 order or any future business is worth risking the well-being of our staff, especially long-term team members who work hard to support our customers.

ss396.com からの回答

2026年1月15日

We’re sorry for the frustration this caused and understand why a mismatched mirror set would not work for a custom build.

Before shipping, we notified you that the mirrors in stock were from different manufacturers and would look slightly different, and we provided photos for review. You confirmed you needed two right mirrors and one left, and when asked if you wanted us to ship what we had in stock, you replied yes, so the order was processed and shipped accordingly.

That said, we acknowledge this was not handled as thoroughly as it should have been. While the mixed-lot difference was disclosed, there was no clear written confirmation specifically acknowledging acceptance of the variation, and we understand that once installed—especially on a high-end build—even small differences can be unacceptable.

Although this would normally fall under a standard return, we will be contacting you directly to correct this issue at our expense. We can only hope that a combination of misunderstandings and lack of thorough review on both ends does not prevent a continued working relationship moving forward.

ss396.com からの回答

2026年1月9日

We’re sorry for the frustration this caused and appreciate the opportunity to clarify. Your order was placed online using the local pick-up shipping option, which is clearly labeled at checkout as not being free shipping and intended only for in-person pickup at our Palm Coast, Florida location. This option also includes a disclaimer noting that if the order later requires shipment, applicable shipping charges and a handling fee will apply.

After the order was picked and ready for pickup, no one arrived to collect it. When we followed up during our routine pickup-outreach, the order was then changed to ship via standard ground methods, which required repacking and shipping costs. No pricing was changed after checkout to products, and no upselling occurred.

We understand how this may have been confusing and regret the experience you faced, but the charges applied were consistent with the shipping option selected and the disclosures provided at checkout.

ss396.com からの回答

2025年9月17日

We’re very sorry to hear that you were disappointed with both the quality of the product and the service you received. We strive to provide reliable parts and a positive customer experience, and it’s clear we missed the mark in your case.

We’d like to better understand the specific issues you encountered so we can address them directly and improve. If you haven’t already, please contact our support team with your order details and any concerns about the product’s condition or fitment. Our team is here to help with returns, replacements, or to investigate any quality concerns with our suppliers.

Your feedback is important to us and helps us improve not only our products but the service we provide to all our customers. We hope to have the opportunity to make things right.

ss396.com からの回答

2025年8月25日

We’re sorry to hear you received the wrong part. Please contact our support team so we can review your order and get this resolved quickly with a return or replacement.

ss396.com からの回答

2025年8月9日

Thank you for your feedback. We’ve reviewed this with our development team but have been unable to replicate the security warning you experienced. That said, we appreciate you bringing it to our attention and will continue investigating. Please rest assured that all payments on SS396.com are always encrypted and secure.

ss396.com からの回答

2025年6月27日

We understand your frustration and apologize for the inconvenience. When you placed your order, the items were out of stock and had to be reordered from our supplier, who had significantly increased the price. This increase is partly due to recent tariffs, which have caused unpredictable pricing across the automotive supply chain.

Instead of charging you the difference without notice, we reached out first to discuss your options. We value transparency and always aim to handle these situations respectfully. We recognize that this price increase was not approved by you, so we will be issuing a full refund shortly. Thank you for your understanding.

ss396.com からの回答

2025年6月27日

Thank you for your feedback. It looks like the part ordered is designed specifically for Camaro applications, as listed on our website with the applicable years and models. Unfortunately, it’s not compatible with a 1968 Chevelle.

We understand how easy it is to mix up parts, especially with so many similar options. While the correct part for your vehicle isn’t currently being reproduced, we’d be happy to help you set up a return for the one you received.

Please reach out to our support team, and we’ll walk you through the next steps. We appreciate your understanding.