SS Customs QLD レビュー 93

SS Customs QLD からの回答

2024年8月10日

Thank you for your feedback. I’d like to address the concerns you’ve raised and clarify the situation.

Firstly, the difficulties you encountered could have been avoided if the detailed information provided on our website had been reviewed before placing your order. I invest significant time and effort into ensuring that each product’s description, compatibility, and shipping timelines are clearly stated. For custom items, our website explicitly mentions that it can take up to 10 weeks, depending on item availability.

I understand that you were frustrated after 10 days and demanded a refund while stating that you would use a different builder. However, this expectation does not align with the timelines we clearly communicate. Custom-built products take time, and rushing the process compromises quality.

Additionally, I want to emphasize that respectful communication is essential. Your aggressive and demanding emails did not expedite the process and, in fact, made it more challenging to prioritize your request. We strive to treat all our customers fairly, but clear and polite communication is crucial for effective resolution.

If you still have any concerns or need further assistance, please don't contact me and please find a different custom headlight builder in future I want absolutely nothing to do with you after this.

A note to all customers if you're going to be rude, aggressive and demanding then i'm not the company for you. Go find somebody else to build your custom products!

SS Customs QLD からの回答

2024年7月26日

Thank you so much for your fantastic five-star review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.

If you ever have any questions or encounter any issues, please don't hesitate to reach out to me directly at sales@sscustomsqld.com.au. We’re always here to help and ensure you continue to have an excellent experience with SSCustomsQLD.

Thanks again for your support!

SS Customs QLD からの回答

2024年7月26日

Thank you for your incredible five-star review! We are delighted to know that you’re pleased with our products and service. Your positive feedback means the world to us and motivates our team to keep delivering the best.

Should you ever need any assistance or have questions in the future, please don’t hesitate to contact me at sales@sscustomsqld.com.au. We’re always here to help!

Thanks again for your support.

SS Customs QLD からの回答

2024年7月26日 に更新

Hi there,

Thank you for your feedback, it means a lot to us. We regret any frustration you experienced throughout our interaction. While there were moments of tension, we always strive to remain polite and professional.

When we realized you received the incorrect product, we apologized and even offered a discount on custom headlights as a way to make amends. It seems there were challenges with the installation process, which can be quite technical. We recommend using a qualified auto electrician to ensure everything is set up correctly.

We value all our customers and aim to provide the best support possible. However, please understand that we're balancing many customer inquiries, and it can sometimes take time to respond thoroughly.

Thank you for sharing your thoughts. We genuinely appreciate your business and hope you find the suitable solution for your needs.

Best regards,
SS Customs QLD Celebrating 10 Years in 2024

P.S. If you feel our product isn't the right fit, you're welcome to resell it. We strive for every customer to represent our brand positively.

SS Customs QLD からの回答

2024年7月26日

Thank you so much for your stellar five-star review! 🌟

We're thrilled to hear that you had such a positive experience with our product. Your point about the installation process is well-taken. Our goal is to ensure the quality and longevity of your upgrades, which sometimes means a more intricate installation to prevent any potential damage.

We appreciate your understanding and your excellent rating despite this complexity. It means a lot to us that you see the value in ensuring the best outcome for your vehicle.

Thanks again for your feedback and support. If you ever need assistance, feel free to reach out; we're always here to help at sales@sscustomsqld.com.au

SS Customs QLD からの回答

2024年7月26日

Thank you for your fantastic five-star review! 🌟

We're glad we could assist you and resolve the issue with your headlight. Our goal is always to ensure our customers are satisfied and that their vehicles are in top shape. Your positive feedback means a lot to us!

If you ever need further assistance or have any additional feedback, don't hesitate to reach out. We're here to help anytime.

Thanks again for your support!

Best regards,
sales@sscustomsqld.com.au

SS Customs QLD からの回答

2024年7月26日

Thank you for your wonderful five-star review! 🌟

We are thrilled to hear that your experience from ordering to receiving your lights was flawless. Dallas is indeed a fantastic team member, and we’re delighted that he’s been so supportive. Your excitement is contagious!

We can’t wait to see the photos after your lights are installed this weekend. Please do share them with us—we love seeing our products in action!

Thanks again for your kind words and support. If you need anything at all, we're here for you.

SS Customs QLD からの回答

2024年7月26日 に更新

Thank you for your feedback. We understand your frustration regarding the delay in receiving your headlights. Please know that your order has been built, shipped, and is currently with Sendel for delivery.

We strive to ensure timely delivery, and it appears the delay may be on the courier's end. We appreciate your patience and are monitoring the situation closely.

For quicker assistance in the future, feel free to contact me directly at sales@sscustomsqld.com.au.

Best regards

SS Customs QLD からの回答

2024年7月26日

Wow, thank you for your incredible five-star review! 🌟

We're thrilled to hear that you are impressed with the quality of your custom headlights and that you had such a positive experience with us. It’s fantastic to know you appreciate our customization capabilities and the effort we put into each design.

Your recommendation means the world to us. If you ever need anything else, don't hesitate to reach out.

Thanks again for your support!

Best regards,
SS Customs QLD
sales@sscustomsqld.com.au

SS Customs QLD からの回答

2024年7月26日

Thank you so much for the fantastic five-star review!

We're delighted to hear that you think our products are awesome and that you're pleased with their quality and appearance. Your positive feedback truly brightens our day!

If you need anything else or have any questions, feel free to reach out.

Thanks again for your support!

Best regards,
SS Customs QLD
sales@sscustomsqld.com.au

SS Customs QLD からの回答

2024年7月26日

Thank you so much for your wonderful five-star review!

We're thrilled to hear that our experienced and expert service has consistently met and even exceeded your expectations. It's fantastic to know that you find us quick, delightful to deal with, and reliable. Your continued trust and support mean a lot to us.

Looking forward to serving you again soon!

Best regards,
SS Customs QLD
sales@sscustomsqld.com.au

SS Customs QLD からの回答

2024年7月26日 に更新

We're very sorry to hear that you're frustrated with your experience and we sincerely want to assist you in resolving any issues with your headlights. Our priority is to ensure our customers are satisfied with their purchases.

It looks like I've reached out to help on several occasions, but we haven't been able to connect or receive the needed information to address your concerns. I'd love to get to the bottom of this and provide you with the support you need. Could we please arrange a call or further communication at your earliest convenience? Your satisfaction is very important to us, and I'm here to make sure we fix any issues you might be facing.

To all our valued customers, please know that our team is committed to resolving any problems you might encounter with our products. If you're experiencing any issues, don’t hesitate to reach out—we're here to help.

Regarding the allegations of fake reviews, I want to clarify that we take such claims seriously, and we pride ourselves on maintaining trust through genuine customer feedback.

Thank you for your understanding and patience.

Best regards,
SS Customs QLD
sales@sscustomsqld.com.au