Stablela レビュー 186

Stablela からの回答

2026年2月16日

Thank you so much for your review!

We’re happy to hear that you’re satisfied with our product and hope that our floor mats will serve you well for a long time. ☺️

If you have any questions or need assistance, we’re always available via chat or by email at info@stablelastore.com.

Stablela からの回答

2026年2月5日

¡Gracias por su reseña!

Lamentamos sinceramente que haya tenido una experiencia negativa con nuestro producto.

Desafortunadamente, no se puso en contacto con nosotros directamente para informarnos sobre este problema. Estaremos encantados de ayudarle a encontrar una solución. Por favor, contáctenos a través del chat en vivo o envíenos un correo electrónico a info@stablelastore.com, y haremos todo lo posible por asistirle. Para nosotros es muy importante que cada cliente tenga una buena experiencia, y sinceramente no queremos que tenga ningún inconveniente 🙏

Stablela からの回答

2026年2月3日

Thank you so much for your review!

We’re sorry to hear that you were not fully satisfied with our product. We respect your opinion and understand that your expectations may have been different.

You did contact our support team, and we were happy to assist you with the return process by asking you to send the mats back. Unfortunately, the items were not returned. We understand that sending a product back is not always the most pleasant process, however, if you choose to decline a discount and request a full refund, returning the product is required in accordance with our refund policy:
https://stablelastore.com/policies/refund-policy

We are always happy to help and respect any decision you make. At the same time, we do follow our policies to ensure fairness for all customers. We appreciate your understanding. 🙏

Stablela からの回答

2026年2月3日

Thank you so much for your review!

We’re sorry to hear that the product did not meet your expectations, and we believe there may be a small misunderstanding. We would like to clarify that we do not use genuine leather in our products. All of our covers are made from high-quality eco-leather.

Our eco-leather is soft, durable, and breathable, offering both comfort and elegance. It is a premium imitation leather that closely replicates the look and feel of real leather while remaining environmentally friendly. You can find more information about our eco principles and approach on our website. 🌱

We hope this explanation helps clarify the situation. 🙏

Stablela からの回答

2026年2月3日

Thank you so much for your review!

We’ve reviewed your order and see that you purchased floor mats. There are no specific installation instructions, they simply need to be placed on the floor.

We’re sorry to hear that they didn’t fit as expected. This is a custom-made product, and in some cases, despite our careful manufacturing, fit can vary depending on vehicle model, region of manufacture, and configuration.

Unfortunately, you didn't contact us directly with this issue. We’d be happy to help resolve this for you. Please reach out to us via live chat or email us at info@stablelastore.com, and we’ll do our best to assist. It’s important to us that every customer has a good experience, we truly don’t want you to face any inconvenience 🙏

Stablela からの回答

2026年2月2日

Thank you so much for your review!

We’re happy to hear that you’re satisfied with our product and hope that our seat covers will serve you well for a long time. ☺️

Regarding delivery, unfortunately, these matters are beyond our direct control, as much as we wish they weren’t. Shipping timelines can be affected by various factors, such as customs delays or, as was the case recently, holiday periods. That said, we do monitor the delivery process and are always ready to assist you by checking the status of your shipment and helping ensure it reaches you safely.

Stablela からの回答

2026年1月30日 に更新

Thank you for your review!

We sincerely apologize that the seat covers did not fit and for any inconvenience this may have caused. 🙏

This is a custom-made product, and in some cases, despite our efforts and careful manufacturing process, the item may not fit perfectly. Fitment can depend on many factors, including the vehicle’s region of manufacture and configuration. Each vehicle model may have multiple variations, which can sometimes affect compatibility despite accurate information being provided. We truly do everything possible to ensure our products match the specified requirements.

Regarding the refund, we have met our agreement and issued a full refund for the product amount. Unfortunately, we are unable to refund an amount greater than the total order value, as this is a system limitation, which we had previously communicated to you.

Once again, we apologize for the situation and appreciate your understanding.

Stablela からの回答

2026年1月29日 に更新

Thank you so much for your review!

We’re happy to hear that you’re satisfied with our product and hope that our product will serve you well for a long time. ☺️

If you have any questions or need assistance, we’re always available via chat or by email at info@stablelastore.com.

Stablela からの回答

2026年1月15日

Thank you so much for your review!

We’re happy to hear that you’re satisfied with our product and hope that our floor mats will serve you well for a long time. ☺️

If you have any questions or need assistance, we’re always available via chat or by email at info@stablelastore.com.

Stablela からの回答

2026年1月12日

Thank you so much for your review!

We are incredibly happy to receive such kind words — it’s the best motivation for our entire team 😊

We’re glad you are satisfied with your purchase and our service.
If you have any questions or need assistance, we’re always available via chat or by email at info@stablelastore.com.

Thank you for choosing us!

Stablela からの回答

2026年1月14日 に更新

Thank you for your review!

We are truly sorry to hear that you were dissatisfied with our store.

For safety and logistical reasons, some seat covers are shipped in protective packaging rather than rigid boxes. This type of packaging is commonly used for textile products, helps keep items clean, and reduces the risk of damage during transit. However, it is possible that the packaging was opened or damaged during a customs inspection, which may have resulted in the defect you described.

We would like to clarify that we did not refuse your return. We always respect our customers’ decisions to return a product. Our request to close the dispute was made solely to help speed up the return and refund process, as bank and card issuer procedures can significantly slow down resolution timelines once a dispute is active.

Additionally, we would like to clarify that we do not block our customers. You are always welcome to contact us via email at info@stablelastore.com or through our live chat, and our support team remains available to assist you.

Thank you for taking the time to share your feedback. We will use this information to improve our service moving forward. 🙏

Stablela からの回答

2026年1月23日 に更新

Thank you so much for your review!

We’re happy to hear that your issue was solved and you’re satisfied with our product now. We hope that our seat covers will serve you well for a long time. ☺️

If you have any questions or need assistance, we’re always available via chat or by email at info@stablelastore.com.

Stablela からの回答

2026年1月19日 に更新

Thank you for your review!

We are sorry to hear that the seat covers did not fit your vehicle as expected. However, we would like to clarify that our return policy clearly states a 14-day return period, which is outlined here available for every customer to check: https://stablelastore.com/policies/refund-policy

As you mentioned yourself, you waited some time before trying the seat covers on. We always kindly ask customers to contact us immediately if there are any issues, as this is a unique, custom-fit product that must be tested promptly to ensure eligibility for a return. Our support agents have provided you with multiple responses explaining the reason the return request could not be approved in accordance with our policy.

Once again, we regret that this situation occurred and appreciate your understanding. 🙏

Stablela からの回答

2026年1月19日 に更新

Thank you for your review!

We are sorry to hear that the seat covers did not fit your vehicle as expected. However, we would like to clarify that our return policy clearly states a 14-day return period, which is outlined here and available for every customer to check: https://stablelastore.com/policies/refund-policy

As you mentioned yourself, you waited some time before trying the seat covers on. We always kindly ask customers to contact us immediately if there are any issues, as this is a unique, custom-fit product that must be tested promptly to ensure eligibility for a return. Our support agents have provided you with multiple responses explaining the reason the return request could not be approved in accordance with our policy.

Additionally, we would like to note that we often recommend fully tightening and properly adjusting the seat covers during installation. In many cases, the covers may not be pulled tight enough at first, which can create the impression that they do not fit correctly, even though they are designed for the specific vehicle. Proper tensioning usually resolves this issue.

Once again, we regret that this situation occurred and appreciate your understanding. 🙏

Stablela からの回答

2026年1月5日

Thank you so much for your review!

We are incredibly happy to receive such kind words — it’s the best motivation for our entire team 😊

We’re glad you are satisfied with your purchase and our service.
If you have any questions or need assistance, we’re always available via chat or by email at info@stablelastore.com.

Thank you for choosing us!

Stablela からの回答

2026年1月15日 に更新

Thank you for your review!

And thank you for taking the time to share your experience with us. Your feedback is very important, and we have already noted the inconvenience of placing an order from a mobile device and forwarded this information to our technical team for review.

We would also like to clarify that changes to the color of an order are possible only before the item is produced or shipped. For this reason, we kindly recommend reviewing your order immediately after placement and contacting our support team as soon as possible via info@stablelastore.com or live chat if a color change is needed, so we can update the order accordingly. ☺️

Stablela からの回答

2026年1月19日 に更新

Thank you for your review!

We are truly sorry that you had a negative experience with the delivery.

At the moment, we were unable to locate your order using the name provided. To proceed, we kindly ask you to confirm your order number. Please contact us in the way that’s most convenient for you - via the online chat on our website or by email at info@stablelastore.com, so we will do our best to understand the situation and offer a solution. 🙏

Stablela からの回答

2026年1月19日 に更新

Thank you for your review!

We are truly sorry that you had a negative experience with us.

At the moment, we were unable to locate your order using the name provided. To proceed, we kindly ask you to confirm your order number. Please contact us in the way that’s most convenient for you - via the online chat on our website or by email at info@stablelastore.com, so we will do our best to understand the situation and offer a solution. 🙏

Stablela からの回答

2026年1月19日 に更新

Thank you for your review!

We are truly sorry that this has been your impression of shopping with our store.

We would like to take this opportunity to review your situation once again and clarify that, for safety and logistical reasons, some seat covers are shipped in protective packaging rather than rigid boxes. This type of packaging is widely used for textile products, helps keep the item clean, and reduces the risk of damage during transit. The packaging method in no way indicates that the product was previously used.

Regarding installation instructions, we provide a detailed video guide, which can be found on our website at: https://stablelastore.com/pages/installation-guide

We acknowledge your decision to proceed with a return, however, unforeseen technical issues occurred during the creation of the return label, that's why your return took some time to be completed. We sincerely apologize for the inconvenience this caused.

Please rest assured that we are taking this feedback seriously and will act more promptly going forward to ensure every customer has a positive experience. Thank you for bringing this matter to our attention once again. 🙏

Stablela からの回答

2026年1月15日 に更新

Thank you for your review!

We are sorry to hear that you were dissatisfied with your purchase. We would like to review what happened and clarify that, in this case, a return was approved and we did not refuse it.

Instead, we offered you the option to keep the product with a discount, which you agreed to. At no point did we propose purchasing a new item with a 25% discount. The discount offered was solely intended as an option to keep the existing product. However, if this solution did not meet your expectations, you were always welcome to request a refund, and our team would have been happy to assist you.

It is possible that a misunderstanding occurred, and we sincerely regret that this affected your experience with us. We truly value your feedback and would welcome the opportunity to make this right.