Staey レビュー 

Beautiful products, exceptional quality and wonderful customer service

I’m absolutely in love with Staey and my experience with the brand has been wonderful from start to finish. Everything feels so thoughtfully designed, from the beautiful Scandinavian aesthetic to the small functional details that make everyday life with a dog so much easier. The quality of the products really stands out. They feel premium, durable and comfortable, while still being incredibly stylish. I especially love that Staey manages to combine practicality with beautiful design — something that can be surprisingly difficult to find when it comes to dog accessories. The products also look even better in real life than they do online, and you can really tell that a lot of thought has gone into the materials, fit and overall construction. They are not only beautiful accessories, but genuinely useful pieces for everyday life.

Staey has definitely become one of my favourite dog brands. You can feel the love and attention behind the products, and it’s clear that the brand truly understands both dogs and their humans.

I would happily recommend Staey to anyone looking for high-quality, functional and beautiful dog essentials. We will definitely be ordering again! 🤍🐾

I bought the dog car seat from her. Everything was just as I expected and really nice! I'm very happy with it…

Absolutely wonderful!

Excellent service and such a friendly team! The harness is absolutely perfect for our dog and beautifully made. You can really tell how much care and love goes into making it. ❤️

We initially ordered a size that was too big, but the exchange was completely hassle-free and worked perfectly.

Our next harness will definitely be from Staey again. We absolutely love it — and our dog does too! 🐶❤️

Love the colors and the quality.
My dog actually wants to sleep in his bed rather than mine so mission accomplished!

Große Empfehlung !
Tolles Design, tolle Qualität toller Kundenservice :)

Wir haben bereits 2 Mäntel für unseren kleinen bestellt, Herbst und Winter. Ich bin von der Qualität überzeugt. Es wird nicht mein letzter Einkauf gewesen sein. Vielen Dank

Zeer klantvriendelijk en een goede service!! De producten die ik gekocht heb zijn top.
Ik zou iedereen dit merk aanbevelen ! Staey !!

⭐ 1 star – Extremely disappointing customer service

I placed my order on July 28, and since then the tracking status has not changed at all. It still only says “Shipment created” with absolutely no further scan or update.

I have contacted customer service multiple times because I simply want to know where my package is. Unfortunately, the customer service has been extremely disappointing. Responses are slow, and when I do finally receive a reply, I don’t get any actual solution or useful information.

I have now been waiting for weeks with no idea where my package actually is. I was even told that they would “keep an eye on the shipment”, but nothing has changed and I have had to keep chasing them for answers myself.

What makes this even more frustrating is that I don’t want to cancel my order – I actually want the products I paid for. I simply expect the company to properly investigate what happened to my shipment or arrange a replacement if the package cannot be located.

At this point, I am extremely frustrated and disappointed. Delays can happen, but completely poor communication and leaving a paying customer waiting for weeks without a proper solution is not acceptable.

I would strongly recommend improving the customer service and communication, because this experience has been incredibly frustrating.

Goedemiddag,

Ik heb een bestelling geplaatst deze zou eerste instantie 04/08 afgeleverd worden. Echter veranderde dit naar vandaag.

Eerste instantie zou het tussen 09:00 en 17:00 geleverd worden, later verandert die naar tussen 14:00 en 15:55 uur. Krijg ik een melding van dat het pakket is afgeleverd om 13:53. Mijn vrouw en ik beide thuis gebleven/gewerkt. Pakket is niet ontvangen. Ik zal foto's bijvoegen. Dus ik vraag mijn af waar me pakket is gebleven. Heb bij de buren nagevraagd en plekken rondom het huis. Ook het dichtstbijzijnde afhaalpunt heb ik gecontroleerd.

Ik hoor graag van jullie.

Groetjes,
Brian Stoop

Hierboven de mail die ik gestuurd heb, echter geen reactie op gekregen. Contact gehad via jullie chat die aangeeft dat er zsm contact via het mail adres wordt opgenomen. Meerdere malen geprobeerd, zonder succes. Echter hoop ik graag van jullie te horen.

Groet Brian

I had a very disappointing experience with Staey.com. They sent me the wrong size harness (order #13870), and after I contacted them, they apologized and requested proof. I provided the requested evidence (photo clearly confirming that the incorrect item had been sent).
They then provided a return link, but the link did not work and stated that my country was not supported... despite the order being successfully delivered to Poland. When I contacted them again and requested assistance with return ensuring that I would receive a refund, especially since they already had proof that the wrong item was sent, they stopped responding completely.
This level of customer service is unacceptable. A company should take responsibility for its mistakes and resolve issues instead of disappearing when a customer requests a fair solution. Based on my experience, I would not recommend Staey.com.

Ontzettend blij! Het voelt allemaal zeer zacht en ziet er super chique uit. Ik heb: riem, tuigje, halsband, likmat, poepzak zak.
Ik heb nu net een puppy (medium labradoodle) en heb alles alvast in L besteld. Als ik de riem op de kleinste maat maak, kan hij er over een maand al in denk ik tot dat hij volgroeid is.

Ik vond het bestellen spannend want meestal check ik eerst de reviews en aantal volgers op insta. Insta zat wel goed, reviews 1 goede en 1 slechte. Dus mijn positieve review heb je! Ik ben fan.

Er was iets mis met de DHL levering, ik kreeg binnen 5 minuten antwoord via e-mail toen ik verduidelijking vroeg. Want je schrikt wel even. Er is meteen een nieuw pakket toegestuurd.

Ik vind de prijs voor dit merk ook zeer netjes! Als ik bij petsplace ga kijken ben ik het ook minimaal kwijt voor een riem. Ik ga hier vaker bestellen!!

Placed an order in the beginning of april, still waiting for it to be sent. Contact via mail goes really slow, have send multiple e-mails the last two weeks but no reaction. Payment has been done for quite a long time now, please contact us.
Best regards, Niels
Order number 10522

Fantastische service.
1 vraag gesteld omtrent mijn bestelling, direct antwoord en direct een hele klant vriendelijke oplossing..
Geweldig