Staples レビュー 

The Staples in Moscow, Idaho has wonderful service! Josh, Calvin, Jonas, and Zabrina provide the most professional and expert service I have ever experienced! Keep them and promote them!!

TO CORPORATE, I HOPE THIS WILL NOT GO UNSEEN.
I'm not writing this as someone who grew impatient waiting on service, it's about management failure in many stores to the most basic core value, service to the customer. I entered for a return to Amazon, one of many staples I go to. 4 people ahead of me with 1 person covering the desk. Casey, who I will further praise, greeted me warmly and professionally, and would be right with me, I knowing I'm in line. Excellent at that point. I noticed an employee walk by, as I waited, who seemed to quickly change direction on seeing the line. Being in and managing in a similar industry, I recognized the slight, which has been increasing in staples outlets over the months. One person in line needed help with business card design and layout... I now know that the wait is going to be a bit and now there is also 3 people behind me too. I'm patient and watch Casey skillfully handle the pressure, calm and focused and very knowledgeable on card layout, which made her current time management situation very efficient.She was excellent, 10 stars. Now the failure, which is common in staples now, and at best, intolerable. Management's failure to at all times monitor the floor and direct employees to where customer service is needed. Employees are not being trained that interacting with customers and providing service before re-stocking or cleaning up,.... is the number 1 objective.
After 20 mins of waiting, watching Casey professionally interact with all the waiting customers while servicing a business card customer, all those who understood began to ask for help for this area to other employees, this after Casey already made a request for assistance.
Consequently, three people come out of an office after hearing calls for a manager, and the line 10 deep.. staffing I know is an art because it involves labor costs, but under staffing is an extreme disservice to customers and ultimately the bottom line.
I highly commend Casey, as I have vast experience in retail and can spot a "gem"associate. I believe if she were to separate from your company for any reason you will lose someone who demonstrated the importance of customer service, being organized and most, most importantly, has natural leadership skills which is a highly prized trait that employers look for and is hard to find. I can tell she is destined for better and should be mentored into your management ranks.
Matter of fact, I may offer her a position.
So with that, this is my review of your surrounding stores and this one on rt 22 in Springfield N.J. I can only advise that your customer service culture needs to change.
Best regards

Do not order any store pic ups from Staples. If you need to cancel it, they don't give you your money back for 6 days. I had to get my credit card company to get my money back through a dispute. I never picked up the item, but still I was told I had to wait 6 days. Ridiculous!! Horrible to customers.

NO RAIN CHECKS! Staples does not give rainchecks for sale items. Thats not customer friendly. I called headquarters and they could not tell me the reason for that. That is their unfriendly "policy". I recently got a raincheck for my local CVS AND SHOPRITE. Shame on you Staples!!

I bought an item from staples because they promised to deliver the next day! And it was urgent for me , I received an email that the shipping was delay for the very next day. The next day I received another email that the shipping was delayed for 4 days!!!
I called the customer service they said the delivery is out of our hands and we can't do thing about it.
Definitely I won't buy from them anymore

What a bad service with a bad management

Do not buy from staples unless you can pick up in store. Their delivery is beyond the worst. They expect you to stay at home all day waiting for them, as if the customer has to kowtow to them. Order anywhere else other than these mooks. If you have to step out for any reason and they show up, they won't try to contact you or arrange a better time, they will make you wait all day on another day. Anywhere from 8am to 8pm.

Adriano at the Fairhaven store helped us send a very large package by building a box and taking his time packaging it so well. He was personable and professional.

Never buy protection plan from asurion staples because they take money only and never listen and fix the problem. They do totally negligence when you claim to resolve the problem cause in the product

I took my monitor into my local store and was told I could have my $10 rewards coupon in a month. It's been over a month and it's been nothing but excuses and idiocy as to why I have not received my $10. When I finally did get a code out of them that is supposedly associated with my rewards account number,turns out they gave me a fake code. The error says "Coupon couldn't be redeemed: The entered coupon doesn't exist. Please double-check or reenter to make sure the 16-digit coupon code is typed correctly." Except for maybe the extremely rare occasion I would never and will never shop with them and I definitely will not give them free things to refurbish aka recycle. 1000% done with staples drama. I gave them every chance in the world and several reps and supervisors could not do one simple task.Very pathetic and sad.

I had nothing bad that I can say about them, because they have one of the best customer services around.
I had two issues and they solved promptly.

I placed a large order of school supplies. However, somehow one of the binders ordered as red instead of pink. I contacted the virtual assistant within the 30 minute timeframe the company gives you to correct errors to orders. But because the virtual assistant did not get to the order in time during our conversation I was told no edits could be made to the order. I had two options. 1) Cancel the entire order and replace it all over again or 2) Wait for the order to be shipped/delivered and take the one incorrect item to the store and trade it out for what I needed. (Which would defeat the whole point of online shopping). I ended up calling the customer service line and the representative told me the same thing. So, I said just cancel the entire order. I will take my business elsewhere. I was offering to pay the difference if there was an up charge, etc. But he told me there was nothing that could be done. So, he canceled my order, so he says. Now, 5 hours later, I have received an email that the order has shipped anyways. So now I have to still go to the store or a UPS store to return the items. Highly dissatisfied. Poor customer service. The representative said, “I’m sorry this has not been an easy process for you”. I said you are exactly right.. nothing about it has been EASY and that’s what your slogan is supposed to be???

I placed an order for the first time and I do not have an online with them. After about 4 days, which is way past my due delivery date, staples cancelled my entire order. I paid through paypal. I called them to find out and I am being lied to that I am a restricted customer, and I cannot order from them. They claim I have an account with them. My email did not match with what they were associating the information with. She refused to tell me anything else. The agent agreed with me first and then she changed her story and started lying. Shame on you staples. Staples is a fraud company.

Andria and Cameron took care of business like champions. Was happy with the service. Thank you both.

My experience with Suzy at Staples in Naples (in the shopping plaza where Fresh Market and Subway are) on the corner of Tamiami and 951 - was excellent! She was talented, patience, kind and helped me format my artwork online for a huge exhibit coming up. Service is always great + Suzy - appreciate you! Thank you.

The Exton Staples is great at customer service. I've gone to this store for years and always have a good experience! Both, Gee and Evie have been most helpful and are always very friendly. Recommend this Staples.

On 5/16/23 I went to the Staples located at Plainview Nassau NY. The store had 5 customer including me. I got inline behind one customer at printing. A male employee was taken a customer and asked me from far away what do you need? I asked with a sign to approach to me. He state he was taken the prevoius customer. Minutes layer a young female scream from the back of the printing area: "what do you want"? I asked if she can approach? She got closer but anyway was long distance in bewteen and she asked me kind of aggravated, "what do you want"? And although I asked to came closer, because I wasn't about to scream my purpose of my business; she keep saying what do you want? For a moment I thought she was afraid of any contagious decease, that is a valid reason not to get closer, but her tone an attitude demonstrated aggravation and disgust. So I thanked her and asked for a manager but the supervisor state to me he doesn't have knowledge of printing. And added the two employees in printing area where are only ones with printing knowledge. Which was surprising to me. Well It's a shame that Staples is in hands of people that doesn't know how to be attract business. On the contrary they repelled customers. I have been recently in printing business and employees are well mannered and helpful. I took my business to other store and I'm sure other people have been doing the same. I noticed Staples is not that busy and maybe if they train employees on how to handle customers the store may attract more customers. I would hate to see another store closing. We have so many as it is.

I bought an HP printer from Staples in West Seattle, WA. I learily purchased a 4-year service contract that , I was told, "if anything goes wrong, just call us and we will get it fixed or replace the printer"! LIE! A couple springs came loose from my paper tray making the tray a pain to open and close. When I contacted Staples, I was told to contact Asurion (their repair people) with the issue and so I did and I got the answer I expected...."Sorry your contract doesn't cover this issue"! I am so ANGRY! Now I have a broken tray with nobody to fix it. Thanks, Staples, for selling me a bogus 4 year contract that is a SCAM!! I will NEVER buy anything computer-related from Staples again! Screw them!!

I’ve been using them for my printing jobs for over two years now and everything is always ready and done exactly according to the specifications I needed and great quality work. Their prices are better than places that have to ship so I’m happy to order and pick up locally from them and save money.