Starbucks UK レビュー 551

The hot drinks here are very expensive, and honestly, they’re not worth the price. For what they charge, you’d expect rich flavour or at least something memorable, but the coffee and other hot drinks are completely tasteless. It feels like paying premium prices for a cup of hot water with a hint of disappointment.

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Subject: Urgent: Unresolved Account Issues and Poor Customer Service

Dear Starbucks Customer Service,

I am writing to formally express my dissatisfaction with the handling of my account and the lack of adequate customer service I have experienced.

On April 25, 2026, I originally submitted a complaint regarding my Starbucks account. I received a response confirming that my account and Starbucks card were deleted in error and was instructed to reload a card. However, I am currently unable to do so as my account has been locked.

Since then, I have sent multiple correspondences seeking assistance but have not received any replies. Additionally, I have attempted to contact your customer service via phone, but the line is perpetually engaged, and my calls are often cut off.

As a Gold Star member who has spent hundreds of pounds with Starbucks, I find this level of service unacceptable. Cancelling my account without proper justification or communication is not only frustrating but also disrespectful to loyal customers.

I urge you to address this matter promptly. I expect a resolution to my account issue and a response to my concerns.

Thank you for your attention to this matter.

Sincerely,
Dee Fox

I haven’t been into a Starbucks for many years and was unfortunately in Nuneaton town centre for the first time ever while awaiting someone working at the local NHS hospital to finish work. I decided to go into the Starbucks on the Market Square as a recognisable brand, thinking that the experience would be good. The Starbucks was almost empty and had chairs stacked up at one end making it feel like it was shutting despite being only 11am. I stood at the counter - the only obvious staff member was sat with someone deep in conversation but eventually decided to come over to the counter. I ordered a drink and was asked if I had a Starbucks app, which I didn’t, so he then asked for my name. I said I didn’t want to give my name and asked why it was needed, to which he pulled a face, rolled his eyes and said so my drink didn’t get mixed up with the others (there were no others! the store was the most empty cafe I have seen for a long time). I said that I wasn’t happy to give my name and queried how my drink would be mixed up with another’s given I was the only person at the counter- he just stood there, so I said if that’s how he treated customers by rolling his eyes and pulling a face I would go to another cafe. I also asked his name to put in a complaint but he refused to provide it. Further the person he had been sat talking to started to get involved in the conversation - I asked if she was his manager as she was working with a laptop, but she was just a customer and obviously a friend of the server. I have made a specific point of complaining to Starbucks and posting this as the attitude of the Starbucks staff member pulling a face and rolling their eyes at me as if I was a piece of dirt took me aback. As a Chartered Accountant who has worked for a number of the biggest accountancy firms in the world I was really upset.

I suggest avoiding this branch of Starbucks and note that Trustpilots AI summary mentions the attitudes of staff as being poor and surly. 😡

Disappointing changes from Starbucks.

Requiring around 2,500 points a year just to maintain Gold status feels excessive and out of touch. That’s a significant amount of spending for rewards that are, frankly, minimal — like a non-dairy milk alternative or an extra pump of syrup.

Loyal customers shouldn’t have to spend so much just to access small perks. It takes the enjoyment out of the rewards system and makes it feel more like a spending target than genuine appreciation. Definitely a step in the wrong direction.

The staff at Pensarn, Carmarthen are always really pleasant and kind. Highly recommended

The Birchanger Green store opposite the Welcome Break Services was very poor. The coffee was made incorrectly, there was no toilet paper in the single toilet, the coffee collection station was dirty and messy and the floor needed sweeping. The drinks were not even started in store until drive through drinks ordered after ours were made. The female staff member had a dismissive attitude. 18.10 ish.

So my go to is always Starbucks. Having my local stores in both Bristol and Cheshire I rarely have an issue … HOWEVER/ Starbucks Brislington !!!! Awful ! The female manager is vile / over loud - rude to her staff and has zero control with order of service. This has to be the worst Starbucks I have ventured into/ & im posting this as today was my 4th & last time I will use this branch. Wasn’t even bust and took 25 minutes for one drink that was made indirectly ! Awful awful awful .. make the journey folks to Lingwell green instead

Normally go to Costa Coffee but other half wanted to try Starbucks, she has decaf cappacino, I ordered a Caramel Cream Frappe, Cappacino was ok but the Frappe, well it was more like a slush drink, felt like I was drinking crushed ice with very little flavour. Hardly any taste of caramel, very poor, waste of money, at least Costa Frappes are nice and smooth, definately wont be going again and sticking to Costa. Was only 1 other customer in the Starbucks, so that is very telling to me.

Asked for a cappuccino got a latte , so I asked to change it. Rolled eyes at me and huffed.
When I tasted it , it was burnt tasting - so I told them , they gave another , even more burnt and bitter than the first , asked to change again , this time just gave me hot milk , all the while eye rolling and huffing.
The croissant was so hard and stale it was ridiculous!
And to top it off , they didn’t add the stars to my app - which they do regularly 80% of all transactions they don’t add stars. Customer service in fairness do add them when you contact them but take on average seven days to do so.
When I asked about why this is happening the ignore the question.

Very very slow and very disorganised

Adlington Starbucks. I Clearly told cashier I was staying in ie wanted a proper cup. Coffee arrives in take out cup so pointed it out and admittedly assistant said sorry but then just poured the contents of the take out cup into a proper mug, heated a bit more milk and put a few more sprinkles on. Is it me????

Went to Starbucks in Llansamlet drive through on Thursday March 12th for 3 items. One unfortunately was incorrect and I couldn't go back there because of time constraints. Went back this morning, Staff were super professional and the Manager Jess outstanding. Everything was sorted with politeness and total care for the customer. I would give them 10 stars if possible.,😊😊😊😊😊😊😊😊😊😊

Fantastic brilliant a real treat to get such lovely staff at Starbucks in Barrow-in-furness this morning .Saskia Sophie and leah what brilliant girls they are had such a laugh too its nice to feel happy and go out with a smile .I will definitely recommend this coffee shop to my friends and family always be you never change thankyou too .

After being a customer for over 20 years in North America and the UK especially when the price of a cup of coffee has now in some cases got to £5-6 in London, but closing toilets an hour and half before the shop closes, very hard to get electrical sockets that work, and as for the staff some are great, some can go work elsewhere if you continue to want repeat business from me!

Drive through, completely unable to read the text because the print was so small and so far from where we were sitting in the car. I ordered something which I thought was the chicken wrap but it turned out to have bacon in it so I couldn’t eat it it had to be discarded. Really frustrated and such a waste of money I won’t go there again because I don’t know what I’m buying.

It was like walking into a refrigator, and it remained cold throughout, i ordered tea, and someone came to clear my table, and took my tea also. She must have felt it was still hot.

Disorganised. Half served us food and drinks then served drive through.
Ate our sandwich and had to ask for one of the drinks. Also cinnamon swirl looked good but very dry no creamy stuff on top either. Poor and expensive for what we got.
Woman serving could have said something but was hard work and miserable 😕 hope she washed her hands after the smoke she had outside too.

2.20pm

I’ve just left Starbucks A64 York a negative experience review, apathetic staff and dirty tables. That was before I used the loo 😱 only one toilet plus accessible toilet. Looked like someone had peed down the side of the loo and left a puddle, not flushed, two empty loo rolls. I’m right off Starbucks, won’t be using them again 🤮

Ordered venti latte with hazelnut syrup. Paid £6.20 (!).
Instead of 650ml of drink (590ml latte + 60ml 4 pumps of syrup) I got 469ml (including cup). That’s nearly a whole short drink missing! Their greed is beyond comprehension!

I was in Starbucks st Enoch centre ‘Glasgow’ I had the pleasure of being served by a young boy JAY !!! He was the most lovely well mannered helpful worker. I have come across in a long time. I saw him help a few other customers with babies etc to a table. Carrying their coffee over.
Jay Thankyou again son. I want your bosses to recognise you & to see what a fantastic employee they have ⭐️⭐️⭐️⭐️⭐️