Prompt service. Great pricing. It's nice to speak to another kiwi who understands what you're after and has English as their first language. Offering a "3rd party" cover would be an improvement. Ever... ãã£ãšèŠã
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Star Insurance are the only Insurance company I have ever dealt with who conveyed that they genuinely valued my business. The telephone staff were engaged, helpful and efficient. This kind of inter... ãã£ãšèŠã
My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care... ãã£ãšèŠã
We have only had two claims one for a tow and one for a windscreen and both were organised instantly and with no fuss. Courteous telephone operator who even contacted us back to make sure we were... ãã£ãšèŠã
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Star Insurance Specialists ã«ã€ããŠ
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6/15 Accent Drive, East TÄmaki, 2013, Auckland, ãã¥ãŒãžãŒã©ã³ã
- 0800 250 600
- admin@starinsure.co.nz
- starinsure.co.nz
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Great experience
Great experience, very quick turn around with a quote, and a phone call for clarifications.
Started a new insurance was so easy
Deceptive marketing. Same crappy cover
Market themselves as providing to enthusiasts but if you read beyond their ambiguous policy quotes they are just like any other, market value, nothing that insures to meaningful amount your actual car. My AMI agreed value policy was the same as their market value policy without the ambiguous hobby use definition. Their pairs policy add on that covers upto $3000 is tone deaf, ever paid for a pair of Audi headlights or a set of 4 performance wheels? $3000.aint covering squat. In short deceptive marketing aimed at enthusiasts but actually offer no real benefits over getting a valuation and agreed value policy with AMI or State. Shameful marketing and I look forward to never being a customer.
We were relatively happy with theâŠ
We were relatively happy with the insurance offered to us by Star Camper Care when purchasing another car, however we were very disappointed to not be able to contact anyone from Star Insurance when we purchased a boat 2 weeks later. It was a Saturday early afternoon and absolutely no one was contactable to offer us insurance on that day. Not wanting to travel home without insurance we went to another company.
Disappointed when we already have 4 policies with Star Insurance
Great communication and easy to compareâŠ
Great communication and easy to compare options. Actual people on the phone were clear and pleasant to dela with.
mostly everything was straight forward
mostly everything was straight forward. there is no clear option or explaination of how you pay by DC / DD - only credit card.
Very Happy New Customer.
I spoke with 2 employees and they were both friendly and knowlegable. It was a pleasant experience. Quote was sent by email in around 10 minutes so all good.
We have a expensive toy and your ratesâŠ
We have a expensive toy and your rates and terms were understandable and agreeable
Customer Service Super Stars!
Each interaction I have had with Star Insurance has been wonderful. Lex explained everything I needed to know to make an informed decision about insuring my new, to me, vehicle. When I called back after we had purchased the car I spoke with Lex about putting my personalised plate on the car - as promised the new policy document was emailed to me the same day. Brilliant customer service!
Great customer service and explanation
The team at Star Insure was very helpful and answered all of my questions professionally.
Easy to Deal With
We have an adapted vehicle to carry a wheelchair. The person I spoke to was friendly and helpful to ensure we were correctly covered.
I was impressed that the sign upâŠ
I was impressed that the sign up process was made easy and was professionally handled by your staff member. Also that our details were still with your company.
Thank you.
Derek & Sally Holland
Super easy to get a quote and arrangeâŠ
Super easy to get a quote and arrange insurance through these guys
Very easy to put insurance in placeâŠ
Very easy to put insurance in place with helpful staff
Quick and easy process with goodâŠ
Quick and easy process with good competitive rate and timely response with options.
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