STARTIN GROUP LIMITED レビュー 110

After bad service, the manager told me in an email that he would refund to me part of the cost of the service and repair they carried out. Despite this and several reminders, they have not refunded any money to me.
After the reply from Startin, and after I told them which garage I had dealt with, they said that they will look into my complaint. I have since heard nothing from them. This confirms that their attempt at giving service is simply an illusion.

I have come back from having the car serviced, and as per normal a Will S was brilliant in the service process etc, I have never had an issue with Will and he goes out of his way to assist .
I have to say that I noticed a turn over on sales staff but not the service team, which sums up how good they are!
I also want to mention Tim, who has always given me great service and sorts alot of things out for me.

I was seen by Nicole Higginson at starting vauxhall redditch she was very professional and explained everything in detail and answered all my questions in a way that was easy to understand went above and behind would like to give her a rating of 10 and would just like to say a big thank you to her personally

Overall an excellent professional company from the minute we walked into show room and the receptionists acknowledged us to all the staff we saw. The atmosphere was friendly it seemed the staff all supported each other.
From the outset Mark Cruikshank was very professional guiding us through the purchase of a new car. We came away feeling that he actually wanted to make sure we were happy a with our choice. He was very clear with all the information and options and advice. He kept in touch with us and always phoned back for any more information we needed The Company director should be very proud of his staff at this branch.

Sadly I would not purchase a car again from Startin. I was sold a 2020 Picanto and found out after my tyre pressure warning light came on and took my car to Kwikfit that my tyre pressures were all over the place and that the tyres were old 2004 and 2007! The after sales and service department were not helpful and finally the service manager took control of the situation and is going to replace the tyres with new ones. Sadly I have lost all confidence in this garage which is so sad as my first impressions when I purchased my car were really positive.

Outstanding service from Julian in the Service Department. I wanted to order a replacement tyre puncture repair kit and compressor for my Suzuki Vitara. Other Suzuki dealers at Telford and Bilson were completely unhelpful and not interested in helping me. Julian was so helpful - located and ordered the item the same day and I collected a day later. Totally recommend this dealership.

Advertises test drive cars that aren't actually for sale.
The company is persistently trying to get this review removed. As they are insistent on wasting my time I have provided further evidence of this.

Having taken some time to look through the details and then pictures of the car I was interested in, I read the long description of the car. Only right at the end did I see this is not actually available. While some other sellers advertise cars for future sale (I disagree with this practice), they at least say in the details you can see before you click on the advert. This company wastes your time by advertising cars not available for 7 months and that will accumalate many miles in that time. They should just advertise what is available and not what might be available in 7 months time.

"Startin Honda (Worcester)
4.5(4 reviews)

(01905) 417763

Visit website

Home Delivery

Free delivery up to 20 miles, £2 per mile thereafter.

Overview

Front & Rear Parking SensorsMileage information3,000 miles2,353 miles above average

Fuel type

Petrol Hybrid

Body type

Hatchback

Engine

1.5L

Gearbox

Automatic

Doors

5

Seats

5

Emission class

Euro 6

Here at Startin Honda Worcester we have a lovely example of a Honda Jazz Hybrid SR 1.5. This car is currently being used as a demonstrator vehicle so the mileage will differ to what is advertised so please ask for mileage when enquiring. The Jazz is finished in lovely Premium Sunlight White metallic paint and has black cloth interior. Some of the main features of this car include front & rear parking sensors, magic seats, lane keep assist, sign post recognition, cruise control with speed limiter and much much more. Car comes with the remaining months of Honda Approved warranty with no claim limits and breakdown assistance with the AA giving you complete piece of mind. In addition to all this the car also comes with a 5 year service plan saving approximately £1500 is maintenance costs. Nationwide delivery can be arranged. Click on (startingroup co uk) for further used cars. Book your test drive today or location depending we could visit you. For further information please call 01905 423322. This vehicle cannot be sold until December 2023. Ref- WFA , Black Cloth interior, Metallic Sunlight White, Startin of Worcester - 01905 423322 - where peace of mind comes as standard, £21,990"

The Service department let me down this time.they phoned me 2 days after at home,and I said I did not want to comment as I will put it on the survey, which I did not receive, I was told about the tyres but not the brakes i was told it would be done by 10am not 11`15 no one informed about brakes all we from the girl was about courtesy car for someone else, and we was 1st customer the other 2 people said they felt guilty we was still there waiting that’s why it’s 2 stars STARTIN Worcester Peugeot

A response from Startin has sorted out my complaint.
If you can get to the right person ,this helps.
It appears that Startin have no record of any agreement or conversation about a warranty/service extension and the person who I agreed this has since left the company.The overcharge error has been reimbursed to me which is all I wanted in the first place.
Now I have the facts then my star rating has increased to reflect a different Startin to the one I dealt with in 2020, and new staff. just to add, they did service my Dacia in 2021.
The vehicle, a Dacia Duster SUV petrol150 Tce Prestige has been extremely reliable, being a Renault engine the power is amazing, very smooth and comfortable, and at an extremely competitive price. Hope the dealership ups their game to match what is a good car.

Dal a great customer sales advisor, only caring for the client and their needs.
Came in to look and test drive it, ended up doing part ex and came home with the new car the same day thanks to the financing director , Richard .
Very polite and caring staff .
Took a while and was able to have good banter with Fenton and Dal.
Access to free hot drinks machine and were offered very regularly.
Thank you Dal for helping us get our car sorted , 10/10 would recommend especially Dal !

Just bought my 3rd Suzuki from the Startin Worcester showroom. As usual, fantastic customer service from the sales team. Ross Jack did a brilliant job of organising a great deal for me and arranging everything so efficiently. Great customer service from start to end, and I felt I was treated like a valued customer. Thanks also to Josh Jones. A great team!!

I brought my 3008 4 years ago from Startin and recently had an issue with the engine management. I took it in at 16:30 and Zack got it looked at straight away, the chief technician even stayed late to look at it. Within a hour all was diagnosed and fixed, a loose connection being the issue. I have to say I was absolutely astounded by the level and quality of customer service. Hats off to all involved.

Brilliant service, friendly staff. Really went out of their way to get the deal I wanted. Seb,Adam and Mike totally experienced in what they do .10 out of 10 .A* rating will definitely recommend this dealer

My 3008 was in for a technical repair.
From start to finish the service was exemplary. Will stallard in Peugeot service was outstanding in his attitude and knowledge of the issue.
I will definitely use them in future for both sales and servicing. And highly recommend them

Startin Vauxhall Redditch - I would definitely recommend these guys. The service we received from Fenton Kenny was amazing and so was the car. Thank you so much!

Darren. B

Richard Newbold is a credit to this business, our family have been purchasing vehicles through Richard for years and when he moved to manage Startin we knew that we could expect the same level of impeccable service as we've experienced with him previously elsewhere. Richards high expectations clearly transfer to his staff, the Peugeot team handled the part ex and subsequent purchase of our vehicle flawlessly, along with the following service and MOT we had recently, we look forward to returning again in the future!

I have just purchased my car from Startin Suzuki in Worcester. I can honestly say this has been such a pleasure dealing with this garage. Special thanks to Stephen Fletcher for his friendly, honest and professional service. These guys went above the call of duty by not only delivering my new vehicle but road taxing it for me too. Thank you so much, it has been a real pleasure dealing with your garage.

Suzuki Worcester. Absolutely brilliant. Steve and Josh went more than the extra mile to organise our new Mobality car. Amazing!

Startin Renault - I was so pleased with the support and genuine care from this dealership. They helped me feel in control and looked out for my best interests. Mike went above and beyond for me every step of the way. Thankyou!

Great company, great staff.