Banner for Stena Line Ireland

Stena Line Ireland レビュヌ 336

•
TrustScore 5段階評䟡の4

3.9

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち3の評䟡

food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... もっず芋る

5぀星のうち5の評䟡

Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... もっず芋る

䌁業が回答したした

䌁業情報

  1. フェリヌ サヌビス
  2. 枯湟操業䌚瀟
  3. 終点

Stena Line Ireland に぀いお

圓該䌁業による蚘述

At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.

Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.

    Ferries from Ireland
  • Dublin – Holyhead
  • Rosslare – Fishguard
  • Belfast – Liverpool
  • Belfast – Cairnryan

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.

Good to know

We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).

Book your next trip

Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.


連絡先

3.9

ほが満足

TrustScore 5段階評䟡の4

336件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち4の評䟡

Comfortable seating

Comfortable seating. On the return journey the seating area,which was near the toilets, was quite cold and draught. Refreshments were good. Thankyou. Thankyou for acknowledging my comment about the draughty area where I sat. Goodbye know someone really reads these reviews. I'd travel with Stenna again.

2026幎4月21日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your review.

We’re glad to hear you found the seating comfortable and enjoyed the refreshments.

We’re sorry that the seating area on your return journey felt cold and draughty, particularly near the toilets, and your comments have been shared with the relevant teams for review.

Thank you for taking the time to let us know.

Regards
Hayley
Stena Line

5぀星のうち5の評䟡

Great sailing and great staff

2026幎4月21日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good afternoon,

Thank you for your kind 5-star review.

We’re delighted to hear you enjoyed the sailing and that our staff made a great impression.

We really appreciate you taking the time to share this with us.

Regards
Hayley
Stena Line

5぀星のうち5の評䟡

Great service

Great service

2026幎4月21日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good afternoon,

Thank you for your 5-star review.

We’re delighted to hear you enjoyed the service and really appreciate you taking the time to share your experience.

Regards
Hayley
Stena Line

5぀星のうち5の評䟡

All staff very friendly and helpful

All staff very friendly and helpful. The boat is spotlessly clean. The food on board is good and have vegan options. Always departs on time.

2026幎4月17日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you very much for your 5-star review.
We’re delighted to hear that you found our staff friendly and helpful, the vessel clean, and enjoyed the onboard food, including the vegan options.
It’s also great to know our punctual departures made a positive impression.
We really appreciate you taking the time to share your experience and hope to welcome you on board again soon.

Regards
Hayley
Stena Line

5぀星のうち5の評䟡

Smooth crossing

We were impressed by your staff, the cleanliness of the ferry and food options.
We were foot passengers and all went smoothly

We had booked months ahead for this crossing and that was an easy process too.

2026幎4月20日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your lovely 5-star review.
We’re really pleased to hear that our staff, cleanliness, and food options made a positive impression, and that everything went smoothly for you as foot passengers.
It’s also great to know that the booking process was straightforward. We truly appreciate you choosing to travel with us and hope to welcome you onboard again in the future.

Regards
Hayley
Stena Line

5぀星のうち3の評䟡

The only reason I have given 3 stars is


The only reason I have given 3 stars is because I was very seasick which spoilt the experience, I would give the staff 5 stars as they were the happiest and most polite people I’ve met in awhile.

2026幎4月14日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,
Thank you for taking the time to leave a review and for sharing your experience with us. We’re really sorry to hear that seasickness affected your trip and understand how disappointing that can be.

That said, we’re absolutely delighted by your kind words about our staff. Your compliments mean a great deal, and we’ll be sure to pass them on to the team — they’ll be thrilled to know they made such a positive impression.

Regards
Hayley
Stena Line

5぀星のうち4の評䟡

As a platinum member I enjoy everything


As a platinum member I enjoy everything about your Stena Superfast service. My only complaint, which I have raised with you previously, is the fact that platinum members are just lumped in with everyone who hasn't purchased premium tickets. Prior to "upgrading " to platinum membership, as a gold plus member we boarded after the premium passengers. You have explained your reasons to me but they make absolutely no sense in my opinion. Basically my upgrade to platinum has resulted in a less satisfactory experience. Frequently last off the boat. Decks 1 or 2 don't make me feel very platinum.

2026幎4月19日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your review and for your continued loyalty as a Platinum member. We’re pleased to hear that you enjoy the Stena Superfast service overall.

We’re sorry to hear of your disappointment with the boarding arrangements and onboard experience since upgrading. We understand how frustrating it feels when Platinum benefits don’t meet expectations, particularly regarding boarding priority, disembarkation, and deck allocation.

Your comments are noted and appreciated, and they will be shared with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

The check-in lady at the dock said as I


The check-in lady at the dock said as I didn’t have a wheelchair I couldn’t have a letter for the windscreen. I use a rollator onboard . So to just tell the men to put me near the lift . I was boarded in the middle lane near the the lift but no access to get through to the lift as cars were too tightly parked for me to get assess , I called one of the guys for help . Who pulled my rollator sideway through
the cars . And told me I should go to guest services when I got on board . And in future make it known I’m disabled . But I did on my booking . Once I got to my cabin . I summoned up the energy to go to guest services. Accessing the lift nearest to my cabin . Only to be told by another steward that deck 7 could not be got to from there . I would have to go to the front of the ship and get the other lift !!! Got to guests services . About 20 truckers turned up at the same time . But luckily a lovely young man steward came out and spoke to me as I sat on my wheely in the queue, he apologised for what had happened and offered me a free WiFi ticket . Which would not work but he tried . Offered me a complimentary porridge in the morning. In the lounge. And then assisted me to the nearer lift through the car deck . Back to my cabin . How can I prevent this happening again please . I travel regularly on this line .

2026幎4月18日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Many thanks for sharing your review.

We’re very sorry for the distress and difficulty you experienced due to poor communication around your mobility needs.

Being given conflicting advice, unsuitable parking placement, and unclear guidance on lift access is unacceptable. Customers using mobility aids must receive the same clear support as wheelchair users, and we apologise that this was not provided. We will share your feedback with both port and onboard teams to reinforce correct disability and accessibility procedures.

To help avoid this happening again, please ensure that you have indicated your disability at the time of booking. You can also contact us with your parking and assistance needs before travel, using the following contact link: stenaline.ie/contactform

We appreciate you highlighting this.

Regards
Hayley
Stena Line

5぀星のうち1の評䟡

Ferry cancellation with no compensation and poor customer service

Stena cancelled the Rosslare to Fishguard on Mon 13th April due to weather - there were no adverse weather / sea conditions , according to various meteorological services there were no problems and we travelled comfortably on Irish Ferries the same evening in 'slight' sea conditions. The cancellation was for business reasons nor weather related and so require co.pensarion which Srena refuses. Customer service was at best inconsistent and at worst obstructive as this leg of the journey was cancelled and refunded against my express wishes which added further comication to our travel plans as it meant a transfer to another Stena crossing was not possible without buying a more expensive ticket. Subsequent interaction with Stena customer service has met with platitudes ... so no i dont recommend Stena.

2026幎4月13日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Thank you for your review regarding the Rosslare–Fishguard crossing on Monday, 13 April.
We’re sorry for the disruption caused by the cancellation and its impact on your onward travel plans. We understand how frustrating this situation was, particularly where alternative arrangements and ticket pricing were involved. While operational decisions are made with safety and scheduling considerations in mind, we acknowledge that the handling of the cancellation and subsequent customer service interactions did not meet your expectations.

Your comments regarding the refund being processed against your wishes and the lack of flexibility when transferring to another crossing are noted and will be shared with the relevant teams for review.
We regret that this experience has led you to feel unable to recommend Stena Line, and we appreciate you taking the time to share your concerns. If you wish this to be looked into further, then please use the following link to contact our customer service team: stenaline.ie/contactform

Regards
Hayley
Stena Line

5぀星のうち4の評䟡

The sailing was great

The sailing was great. Just the last 3 sailings iv been on with you's have been delayed or stranded in the Irish Sea.

2026幎4月18日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Thank you for your review. We’re pleased to hear that the most recent sailing itself was enjoyable.

However, we’re very sorry that repeated delays and being left stranded on previous crossings have impacted your confidence in the service. Experiencing disruption on multiple journeys is understandably frustrating, and this is not the reliability we aim to provide.

Your comments have been noted and shared with the relevant teams for review.

Regards
Hayley
Stena Line

5぀星のうち1の評䟡

Dreadful experience three ferries


Dreadful experience three ferries cancelled- eventually got the Ben my Cree dreadfully disappointed small like a tug boat not suitable at all - delayed again even after eventually getting on the ferry - missed train connection- on the way back delayed again -

2026幎4月17日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Thank you for taking the time to share your review.
We’re very sorry to read about the disruption you experienced, with multiple cancellations, delays, and the knock‑on impact of missing your onward train connection.

We understand how frustrating it must have been to face repeated delays both outward and on your return, and we regret that the experience onboard the Ben‑my‑Chree did not meet your expectations. This is not the kind of journey we aim to provide, and we appreciate you taking the time to share how it affected your travel plans.

Your comments have been noted and will be shared with the relevant teams for review. If you wish, you can also contact our Customer service team for this to be looked into further: stenaline.ie/contactform

Regards
Hayley
Stena Line

5぀星のうち2の評䟡

No communication from Stena regarding cancelled ferry

1. Ferry too small for route and no cabins or stabilisation
2. Ferry cancelled for three extra nights no help for any accommodation or extra expense incurred
3. Inaccurate information on website the ferry was to sail from Fshgaurd but Rosslare was cancelled so I only found out through social media no text or update from stena. No compensation offered for the day the ferry was removed from service again found out information through social media
Absolutely a disappointment and disaster
Was supposed to be home 11 April was not offered a sailing the 14th after I contacted them

2026幎4月11日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Thank you for sharing your review.
We’re very sorry for the disruption and lack of communication surrounding the cancellations on this route.

We understand how frustrating it must have been to receive no direct updates, to rely on social media for information, and to experience inaccurate website details. We also regret the extended delay in getting you home, the lack of support with accommodation or extra costs, and the dissatisfaction with the vessel and onboard facilities.

This is not the experience we aim to provide, and your comments have been shared with the relevant teams for review.

Regards
Hayley
Stena Line

5぀星のうち2の評䟡

Ben my cheree

Ben my cheree, late again.
Hopefully the Nordica will return on the 3/5/26

2026幎4月17日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good afternoon,

Thank you for your review.

We are sorry to hear about the delay on this occasion and understand your frustration. Your comments regarding the vessel have been noted and shared with our team, and we appreciate you taking the time to let us know.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

The Ben My Chree: a poor choice replacement

The Ben My Chree was a poor choice to replacement for the Rosslare - Fishguard service, The seating was uncomfortable, the toilets were too small for the number of passengers (fortunately, both journeys were smooth) and the food was awful, unappetising to look at and tasteless, I was told. The return journey I was text, on time, when it wasn't. Bad communications. Stena knew it was late loading, which would make it late arriving and un-loading. Poor service all round. Shopping, was laughable.

2026幎4月17日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good afternoon,

Thank you for taking the time to share your review.

We’re sorry to hear that the replacement vessel did not meet your expectations for comfort, onboard facilities or dining, and that communication regarding your return journey was disappointing. This is not the level of service we aim to provide, and we understand how frustrating this experience must have been. Your comments have been noted and shared with our team.

We hope to welcome you onboard again in the future for an improved experience.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Great at keeping us informed of delays

Despite the delays with the storm they kept us informed and the staff were very friendly and lovely.

2026幎4月17日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good afternoon,

Thank you for your 5 star review. We’re sorry for the storm‑related delays, but we’re pleased to hear our team kept you informed and that you found our staff friendly and welcoming. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Amazing

Amazing , wonderful.

2026幎4月15日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your 5 star review. We’re delighted to hear that you had such a positive experience. We hope to welcome you again soon.

Regards
Dave
Stena Line

5぀星のうち2の評䟡

Why did you reduce the length of the


Why did you reduce the length of the couches in the Premium section? Can’t lie down at night now.

2026幎4月15日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your review.

We are sorry to hear of your experience travelling over with us and we will pass your comments on to our team.

We hope to welcome you back onboard again in the future.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Easy & comfortable crossing

Easy & comfortable crossing

2026幎4月15日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,


Thank you very much for your review. We’re pleased to hear that you found the crossing easy and comfortable, as providing a smooth and relaxing journey is exactly what we aim for. We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Excellent customer service

Excellent customer service. Great facilites on board making a very enjoyable and relaxing experience.

2026幎4月5日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your 5 star review. We’re pleased to hear you enjoyed the excellent service and great on‑board facilities, and that your journey was relaxing and enjoyable. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

The ferry had been refurbished

The ferry had been refurbished . Very clean , comfortable and a smooth crossing . Lovely coffee and snacks with friendly, welcoming staff.

2026幎4月9日
Stena Line Ireland ロゎ

Stena Line Ireland からの回答

Good morning,

Thank you for your 5 star review. We’re glad you enjoyed the refurbished ferry, the smooth crossing, and the friendly service on board. We look forward to welcoming you back again soon.

Regards
Dave
Stena Line

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報