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Stena Line International レビュヌ 

1,215
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TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

I travel with your company often; I appreciate the value for money. My native language is Russian, but I am also quite proficient in other languages, so communicating with the staff was easy for me. T... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

We were delayed by an accident on the road from Dublin causing us to arrive when the ferry had started loading. The member of staff on the gate let us through without any hassle and I was impressed.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Checking in and boarding was so stressful free and easy, after years of airport hassles. Staff were very helpful and personable. Lounges were clean and comfortable. Made for a very enjoyable travel e... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Using your ferries over years already, I always deeply enjoy travelling with you. What a difference, I should say, versus "flying". Booking and boarding (including car): Easy, straight, to the p... もっず芋る

䌁業が回答したした

䌁業情報

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Stena Line International に぀いお

圓該䌁業による蚘述

At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.

From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.

Our European routes include

  • UK – Ireland
  • UK – Netherlands
  • Sweden – Denmark
  • Sweden – Germany
  • Sweden – Poland
  • Latvia – Sweden
  • Poland – Denmark

About Stena Line

As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.

Plan your next journey

Visit www.stenaline.com to explore routes, find offers, and book your next trip.


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4.4

優良

TrustScore 5段階評䟡の4.5

1215件のレビュヌ

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1぀星

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4.4

すべおのレビュヌ

(1,215)

過去12か月のレビュヌ数: 1,205ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

It was beyond expectation!

It was beyond expectation! Spacious and very clean cabin, good quality food and drinks for reasonable prices, friendly staff, quick and clear on/off boarding. We thoroughly enjoyed the journey. Thanks!

2026幎9月15日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear that you thoroughly enjoyed your journey and that everything exceeded your expectations. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

It's always a great experience on a


It's always a great experience on a stena ferry, everything works as it should

2026幎9月12日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for your 5 star review. We're delighted to hear that you consistently enjoy travelling with us and that everything worked as it should throughout your journey. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

A great way to travel

The whole trip was made very easy and our cabin was very comfortable. The breakfast was a particular treat and a great way to start our day.

2026幎9月17日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for sharing your 5 star review. We're delighted to hear your journey was easy, your cabin was comfortable and that you enjoyed the breakfast. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Magnifique traversée

Montée à bord rapide, bon temps sur le deck, excellent dîner, personnel aux petits soins, bonne nuit, sortie en 4e à l arrivée !
Du jamais vécu en 20 ans !

2026幎9月17日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for your 5 star review. We're delighted to hear you enjoyed the quick boarding, time on deck, excellent dinner, attentive service, comfortable night's sleep and smooth arrival.

It's wonderful to know we delivered an experience that stood out after 20 years. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Nice relaxed atmosphere on the ship

Nice relaxed atmosphere on the ship. Friendly staff. Really enjoyed the upper deck where you may sit or walk in the open air. There even were artificial palms trees :) Liked the signs everywhere " No smoking".
I would recommend to do announcements a bit earlier about when is the right time to leave the rooms. In our case they announced that in very short time we must leave the rooms. All people left in a hurry and then we were standing in deck 5 and waited for half an hour to go down to our cars. Very long wait.

2026幎9月10日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a review. We're delighted you enjoyed the atmosphere onboard, our friendly staff and the outdoor deck area.

We appreciate your feedback regarding the cabin announcements and the wait before returning to your car. We'll share your comments with our onboard team.

We hope to welcome you back onboard again.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Greatest personal on Meclenburg


Greatest personal on Meclenburg Vorpomen from trelleborg to Rostock on monday 14th September with departure at 7:30. So kind an polite receptionist an her supervising manager of guest service. Thumbs up!

2026幎9月14日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for taking the time to leave us a 5 star review. We're delighted to hear that the receptionist and Guest Services manager on board made such a positive impression with their kind and professional service. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Great Experience!

It was a pleasure to cross the Irish Sea aboard the Stena Embla! This beautiful new ship has the feel of a cruise ship. The staff were very friendly, professional and helpful. The whole experience was relaxing and fun with some beautiful views along the way. I’ll definitely book this again.

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for your 5 star review. We're delighted you enjoyed your crossing over with us and that our team made such a positive impression. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Great trip over to Ireland on Stena


Great trip over to Ireland on Stena Estrid. Smooth passage, found seats. Great facilities too.

2026幎9月5日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed your trip to Ireland with a smooth crossing, comfortable seating and great onboard facilities. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

I've traveled from this port lots of


I've traveled from this port lots of times and not only with stena. I was assured at 12pm the day of travelling that parking at the terminal would be fine and I done this by phoning. The boat wasn't to depart until 10:45pm. I asked would getting there between 9-9:30pm be okay and was assured that was no problem. Around 7:00pm stena sent an email stating there was limited parking a you need to get there early contradicting what they had told me previously. I left by 7:30pm and got there shortly after and parked in an almost empty brand new car park very close to the main entrance. I was going as a foot passenger with my 11 year old daughter. When I went to book in over three hours before sailing I was told I couldn't park in the new parking as it wasn't officially open and that I had to park at the terminal that provides the ferry to Scotland which was a twenty minutes walk away. I had no other option and would have either had someone drop me off or a taxi if this was told to me when I first rang at 12pm. Not only did I have to park a good distance away from the ferry I was getting they forgot to tell me there was a shuttle bus to take you back and I only managed to avail of it by asking the driver did he go the way I was going. I actually wouldn't be writing this other than on the return stena don't provide a shuttle back out to the car park and there is no safe way to walk to it as there is no pedestrian entrance. Me and my daughter had to navigate the dangerous road to get back to the parked car. All this could have been avoided if I was told when I rang in the first place, it would have saved hours of time and hassle. One other thing is that we had a cabin for the journey and the return in room 844, this is not a great room when the car alarms activate several times during the night. So with all that said the sailing was good and the staff onboard are all amazing but I think more information on parking and shuttle service would be massively beneficial for foot passengers. I won't be going as a foot passenger again and will take the car as it saves you around 3-5 hours waiting around. Also the restaurant closing times were different on the way back than on the way over by around an hour.

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for taking the time to share your review. We're pleased to hear you enjoyed the sailing and found our onboard staff to be amazing.

However, we're sorry to learn about the confusion surrounding parking arrangements and the inconvenience this caused you and your daughter. We understand how frustrating it must have been to receive conflicting information regarding parking availability and then encounter difficulties accessing the correct parking area and shuttle service. Your comments highlight the importance of providing clear and consistent information, and we appreciate you bringing this to our attention.

We're also sorry to hear about the disturbance from car alarms near your cabin and the inconsistency you experienced with restaurant opening hours during your return journey.

Your feedback and comments will be shared with the relevant teams. We are always looking for ways to improve our customers' experience.

Thank you again for your feedback, and we hope to have the opportunity to welcome you onboard again in the future.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

Poor cabin service

We were very annoyed that we were told to leave our cabins over an hour and half before we docked - we had paid for our cabins and being rudely interrupted by the cleaning staff so early before arrival was totally unacceptable - please do better next time Stena

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your review.

We're sorry to hear that your experience was impacted by being asked to vacate your cabin earlier than expected.

Our crew may occasionally need to prepare cabins ahead of arrival to ensure they are ready for the next sailing, but this should always be communicated politely and professionally. We're disappointed to hear that this was not your experience.

Your comments will be shared with our onboard management team so that they can review the procedures and ensure our service standards are maintained.

Thank you for bringing this matter to our attention, and we hope to welcome you onboard again for a more enjoyable experience.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

Directions to stairs down from Deck 6


Directions to stairs down from Deck 6 are unclear..this could be dangerous in an emergency.
Provision of passenger lifts is not adequate: waiting time and capacity are not sufficient.
Premium Lounge passengers should not be charged extra for internet connection.

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for taking the time to leave your review.

We're sorry to hear that certain aspects of your journey did not meet your expectations. We appreciate your comments regarding the clarity of directions to the stairs from Deck 6.

We're also sorry that you experienced long waits for the lifts and felt the capacity was insufficient. In addition, we understand your disappointment regarding internet access within the Premium Lounge.

Customer feedback helps us identify areas where we can improve, and we appreciate you sharing your observations with us.

We hope to welcome you onboard again in the future.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Very friendly staff

Very friendly staff, punctual boarding and loading, clean ship.

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you found our staff friendly, the boarding process punctual and the ship clean. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

cabin great

cabin great , crossing lovely perfect

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed the crossing and found your cabin comfortable. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Enjoyable Trip

Booking was straightforward, as was making changes before travel. The staff on board were very friendly and helpful, especially at the restaurant. Cabins are clean and a good size, and if you book Comfort Class you'll have the possibility to make coffee and tea, and a fridge filled with complimentary drinks. My only complaint is the length of time disembarkation took on the return journey. We were waiting with our vehicles for almost one hour before moving, and then passport control took another hour. This only happened on the trip back to the Netherlands, and it would have helped to explain to passengers what was causing the lengthy delay. Apart from that, I would recommend the Stena Line route between Hook of Holland and Harwich.

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for taking the time to share your review. We're delighted to hear that you found the booking process straightforward, that making changes before travel was easy, and that our onboard team provided friendly and helpful service. It's also wonderful to know that you were pleased with your cabin and enjoyed the Comfort Class amenities.

We're sorry, however, to hear about the lengthy delay during disembarkation on your return journey to the Netherlands. We understand how frustrating it can be to experience extended waiting times, particularly when combined with delays at passport control. We also appreciate your feedback regarding communication during the delay, as keeping our passengers informed is an important part of the travel experience.

Thank you for highlighting both the positive aspects of your journey and the areas where we can improve. We're pleased that, overall, you would recommend our Hook of Holland to Harwich route, and we hope to welcome you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

ОтлОчМая кПЌпаМОя , ПтлОчМый сервОс

ОтлОчМая кПЌпаМОя, ПтлОчМый сервОс!

2026幎9月16日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear you enjoyed our service and look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Smooth and efficient boarding

Smooth and efficient boarding. We enjoyed a nice dinner on board and a comfortable sleep in the cabin.

2026幎9月14日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed the smooth boarding, onboard dining and comfortable cabin. We look forward to welcoming you back onboard soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Very relaxing trip

Very relaxing trip, great service and very friendly staff. Will book again in the future and recommend this ferry line to friends.

2026幎9月15日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear you enjoyed a relaxing trip, great service and friendly staff. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

Servizio cabina da migliorare

Servizio ristorante buono
Pulizia cabina decisamente da migliorare

2026幎9月15日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for sharing your review.

We're pleased you enjoyed the restaurant service, but we're sorry to hear the cabin cleanliness did not meet your expectations. We'll share your feedback with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Very smooth ride on the ferry to


Very smooth ride on the ferry to Harwich. the employees are really nice and cooperating to get on board. the cabin was ok, not stunning but that was also not the expatation. Food and drink are also good and at our trip there where no big waiting lines and enough space to sit down and relax.

2026幎9月8日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your review. We're pleased you enjoyed the smooth crossing, friendly service and onboard facilities. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

It was a very good journey.

Very nice journey

2026幎9月15日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you had a very nice journey over with us and we look forward to welcoming you back onboard.

Regards
Dave
Stena Line

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