Step Up Sneakers レビュー 

Thank you for your response. However, I need to correct several points because this version of events does not accurately reflect the full WhatsApp conversation between us.
First, there is no dispute that I ordered size 37.5, you supplied size 38, and you acknowledged that this was your mistake.
More importantly, when the problem was first discussed, I was explicitly told: “please provide me when you are at home I will come pick it up from you and our team will refund you.” I was also told that you would refund me out of pocket because you “don’t want problems.”
I did not interpret this as an offer that would somehow expire simply because I gave you the opportunity to try to source the correct shoes that I had originally ordered and paid for. I agreed to wait because I still wanted the products I had purchased. Allowing a retailer the opportunity to correct its own admitted mistake by supplying the correct goods should not now be portrayed as me having forfeited the collection/refund solution that had already been offered.
When you were unable to supply the exact shoes I had ordered, I requested my refund. At that point, instead of honouring the collection arrangement previously offered, your position changed and I was told that I had to arrange the return myself.
To be very clear, I have never refused to return the shoes. The shoes have always been available for collection. The dispute is about the fact that after supplying the wrong size, acknowledging that the error was yours and specifically offering to collect the goods, you subsequently withdrew that arrangement.
Your public response also conveniently leaves out an important part of the customer service I received. After I continued trying to resolve the matter, I was told:
“Other than that we have no time to waste over circling and reading empty paragraphs.”
That statement is one of the main reasons I described the treatment I received as arrogant and unprofessional. It is disappointing that your public response provides such a detailed account of events while completely omitting the manner in which I was eventually spoken to.
There is now also a separate concern regarding the authenticity of the goods supplied, following inconsistencies I subsequently identified in the product labelling. I am not going to make an unsupported allegation publicly and will instead have this matter assessed through the appropriate channels.
I have retained the complete WhatsApp conversation, payment documentation, photographs, product packaging and all relevant correspondence, meaning the entire sequence of events can be independently verified rather than relying on either party's summary.
I have already escalated the matter through the appropriate channels and will allow them to review the evidence and circumstances.
My review reflects my genuine personal experience as a customer: I ordered size 37.5, received size 38, the company acknowledged its mistake, collection and a refund were offered, that position was subsequently changed, and I was ultimately spoken to in a manner I considered dismissive and unprofessional.
I stand by my review and have the complete written correspondence to support what I have stated.

In love with both my Hoka Sneakers. The company help a lot and are very reliable... Apart from the sneakers being at a very good surprise. Yiu won't find Hoka sneakers anywhere with those prices. Thanks a lot for keeping me updated with shipments. You are great!!!

Ordered Nike Mind for my son. As mentioned on the site the delivery takes a bit longer. Service great and delivery was good. Box was only wrapped in paper and a little bit damaged, but we don’t need the box so it’s no problem.

quality of shoes is good, even though the order was initially the wrong shoe model, they were quick to offer me and give the proper shoes.

Item exactly as described and well packed.

I had a tricky situation where DHL delivered my first package to the wrong address and faked my signature. The team at Step Up Sneakers responded immediately and was incredibly supportive, ready to start an investigation right away.
Fortunately, a kind neighbor brought me my package, so I decided to place a second order with them. Before shipping it out, their team was sharp enough to double-check my address details to ensure DHL wouldn’t make another mistake. They even caught a number confusion before the package left their office!
Besides their absolute top-tier customer service, they have a fantastic selection of shoes and streetwear for great prices. It is very rare to find a webshop with this level of personal care, sharpness, and high-quality products. Absolute lifesavers. I highly recommend Step Up Sneakers and will definitely buy from them again! 10/10!

The items are good quality. Thanks

Genuinely nice people, just got to be a little patient with the shipping. Regardless of the delay the service was up to standard and the items were authentic. Bought the Nike Mind slides.

when I ordered everything came on time and the clothes and shoes had excellent quality

Very good quality products and excellent customer service

Trustworthy company that is very friendly and appreciative to their customers

Reliable service - DHL shipment.

The order arrived after a month and a half but nothing else i am satisfied

I ordered dior b22 ,and balenciaga tracks black and they came the best a bit long but the best quality they can solve everything all of the bad comments are fake they have the best solution for everything and the best quality I love this app thanks step up snekers best to buy from

Received our order today, due to the high volume this month with Christmas, it took a while in transit though supplier was very helpful and I am very satisfied with purchase and their services.

Customer service is excellent and top notch! The service is reliable and professional, and my overall shopping experience has been consistently positive. I highly recommend Step Up Sneakers for anyone seeking well-designed, high-quality fashion items.

ordered a pair of the corteiz airmax 95 honey black, they arrived. overall i am pleased altough there was 2 day delay but support was active all time.

great people helped me out with an exchange and sent a complimentary gift with the items.