We were looking for good drawers for a bedroom and didn't want to pay a fortune. The ones we bought from Sterling was just what we were looking for. They are nice to look at and a decent size, st... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My experience with sterling homes was great as soon as I arrived i was attended to. My advisor who was named Frank was very helpful and explained everything about my purchase. Everything was smooth sa... もっと見る
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The suite I bought is not of the quality I’d expect for the amount of money I paid for it. The lining at the bottom is of a plastic material that feels quite cheap, other suites I’ve had through... もっと見る
企業が回答しました
Evelyn and Lynette went above and beyond. They really helped us out when we were let down by another supplier and we very much appreciate it. Excellent customer service.
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企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
2129 London Road, G32 8XQ, Glasgow, Scotland, 英国
- 0141 7641144
4.6
優良
269件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Marion at Tollcross branch was…
Marion at Tollcross branch was absolutely brilliant. An asset to the company.
Was very patient with us.
And we ended up with a lovely new sofa
2025年10月10日
自発的なレビュー
Sterling Home - Glasgow からの回答
Hi Angela
Thank you for your lovely comments following your visit to our Glasgow store. We appreciate the feedback.
We are delighted to hear that you enjoyed your visit and we hope that you love your sofa. We will ensure that Marion and her manager receive your kind feedback.
Thank you for choosing Sterling Home, we really appreciate it!
Kind Regards
The Sterling Home Team
Sales assistant was so professional and…
Sales assistant was so professional and helpful.
Took the time to advise things on the furniture that we hadn't really noticed.
Also advised on the protection available for stain guard etc
2025年9月24日
Sterling Home - Glasgow からの回答
Hi Thomas
Thank you very much for your kind review.
It's great to hear that you found our sales team professional, helpful and knowledgeable.
We love our customers to enjoy their shopping experience and we are very happy that you received great advice on the furniture and also the available extended warranty.
We hope that you love your furniture and that we will see you again in the future and once again, thank you!
Kind Regards
The Sterling Home Team
Staff very helpful but not at all…
Staff very helpful but not at all pushy. Staff gave me time to browse and were able to answer any question’s. Good experience very friendly staff
2025年9月20日
Sterling Home - Glasgow からの回答
Dear Mrs Stewart
Thank you for taking the time to leave a review following your visit to our store in Glasgow.
It's great to hear that you found our sales team helpful, knowledgeable and friendly!
We love our customers to enjoy their shopping experience and we are very happy that you were allowed to browse without feeling pressured.
Hopefully, we will see you again in the future and once again, thank you!
Kind Regards
The Sterling Home Team
Sam the new guy was very helpful
Sam the new guy was very helpful. Got exactly what we needed. Had the whole day set aside to go round stores and got our sofa sorted within an hour in the first shop we went to. Went for a wee coffee in their shop after the sale and the lady from head office called us there and then to arrange delivery for a few days later.
2025年9月15日
自発的なレビュー
Sterling Home - Glasgow からの回答
Hi Christopher
Thank you for your lovely feedback!
We're delighted to hear that Sam was very helpful and that you found the suite you were looking for in our store and so quickly.
It's great that you also went to the cafe for a coffee with all that spare time you had!
Thank you for choosing Sterling Home, we can't wait to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Sterling Home - Glasgow からの回答
Hi Elaine
Thank you so much for leaving a review following your visit to our store in Glasgow
We are happy that you enjoyed your visit without feeling pressurised into a sale. We love our customers to browse at their leisure with the knowledge that we are on hand for help and advice. Choosing your furniture should be fun and at your own pace.
Thank you for choosing Sterling Home and we hope to see you again soon!
Kind Regards
The Sterling Home Team
Fantastic service
Following previous positive dealings at the Tillicoultry branch we have been recently frequenting the London road branch cafe and have been delighted with the quality of food and especially the very polite friendly hard working staff there.
We weren’t actually in to buy furniture on Monday but ended up buying a new mattress at a great price.We were served by Margaret Gibb who was a pleasure to deal with.
For the record we also bought a new sofa,chair and large rug from the Tillicoultry store in May which have been a fantastic addition to our home.
We can’t wait now for the new mattress to arrive and finally get a decent night’s sleep with both of us together in the same bed again.
2025年9月8日
自発的なレビュー
Sterling Home - Glasgow からの回答
Good Morning,
Thank you so much for sharing your thoughtful feedback !
We're delighted to hear that you've had positive experiences in both our Tillicoultry store and our London Road cafe.
It's wonderful to know our team's friendliness and hard work made such a difference and will be sure to pass your kind words on to Margaret.
We're also thrilled that your new mattress , sofa, rug and chair have been such great additions to your home.
Here's to many more restful nights and happy visits , we truly appreciate your continued support.
Kind Regards,
The Sterling Home Team
Chiltern suite from Sterling furniture
Ordered Chiltern suite received in July after 2 weeks notified Sterling about problems with suite,had an assessor out to investigate 2 faults we had.The first assessor investigated a noise from suite when sitting and the cushion was flattening he informed us the legs were slack he tightened them and put felt pads on the feet he commented on the cushion but did not report it.2nd assessor came out after we had to phone customer service to asked what is being done regarding cushion,assessor agreed foam in cushion was flat and ordered a replacement,advised it would take 4 weeks for replacement, since then the cushions on the sofa are exactly the same, going flat.the advise given was you need to plump your cushions up.
This is not acceptable as it appears to be a inferior foam , I would avoid ordering this manufacturer at all cost and don’t entertain them don’t buy
I am also disappointed that a company like sterling are prepared to deal with this standard of furniture and reviews for this manufacturer Ashwood concur with our faults wish I checked their reviews before ordering a lesson learned looking to replace suite expensive mistake
2025年9月4日
自発的なレビュー
Sterling Home - Glasgow からの回答
Hi Mr Maule,
Thank you for sharing your feedback with us.
We're really sorry to hear that you have had reason to complain regarding your suite .
I have reviewed your file and confirm that our Customer Service Team is actively managing your complaint and the replacement interior is due to be delivered soon. The technician will be be in touch soon to arrange fitting.
At Sterling we truly value our customers and are committed to delivering the highest level of service and please be assured that our team are working hard to resolve this for you as soon as possible.
Kind Regards,
The Sterling Home Team
salesperson was excellent and ensured…
salesperson was excellent and ensured we got the best deal for what we were looking for. Ensured we got additional cushions as part of the deal after enquiring for us.
2025年7月21日
Sterling Home - Glasgow からの回答
Hi Kevin,
Thank you for your positive feedback!
Its great to hear that Stuart was helpful, we do love a happy customer!! We will pass your comments onto the Glasgow Store.
Thank you for choosing Sterling Home and hope to see you again.
Kind Regards
Sterling Home Team
Marion
Marion and Patrick were just a pleasure to work with. Provided so much support when looking to finalise our first purchase for our new home!
Looking forward to returning to purchase our second one
2025年8月30日
自発的なレビュー
Sterling Home - Glasgow からの回答
Hi Ali,
Thank you so much for taking the time to share your experience with us.
We're so pleased to hear that Marion and Patrick were a pleasure to work with and offered support during such an exciting time for you.
We're delighted you chose Sterling Home to be part of your journey as you furnish your new home and we look forward to welcoming you back for your next order !
All the very best in your new home !
Kind Regards,
The Sterling Home Team
Sterling Home - Glasgow からの回答
Hi David,
Thank you so much for your kind words !
We're thrilled to hear that Eric was able to provide you with knowledgeable and helpful assistance.
We'll be sure to pass along your feedback to him, it means a lot.
Thank you for choosing Sterling Home and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Good store
I have used sterling a few times now for my beds and mattresses!
Staff in this department very helpful and friendly!
Would recommend.
James
2025年3月19日
Sterling Home - Glasgow からの回答
Good Morning James,
Thank you for your lovely feedback , it's really appreciated.
We're so pleased to hear you've had great experiences with us and that our Glasgow team continue to be helpful and friendly.
Your recommendation means a lot , and we thank you for your continued support.
We look forward to seeing you again soon !
Kind Regards,
The Sterling Home Team
I had a great experience when…
I had a great experience when purchasing my furniture. The lady was very professional and helpful.
My items were delivered really quickly and the delivery guys set everything where I wanted it and they were really good 👍 👌
2025年7月28日
Sterling Home - Glasgow からの回答
Hi Isobel,
Thank you for taking the time to share your experience ,it's really appreciated .
It's great to know that everything went smoothly with your furniture purchase and Marion was both professional and helpful .
It's also great to know that your items were delivered really quickly and were placed in your rooms of choice.
We will be sure to pass on your kind words to both the sales and delivery teams.
We truly appreciate your support and hope you enjoy your new furniture !
Kind Regards,
The Sterling Home team
We were helped by Marion Hanley with…
We were helped by Marion Hanley with our suite we bought. Marion was very helpful and pleasant. She went above and beyond to make sure we were happy with our purchase.
2025年7月25日
Sterling Home - Glasgow からの回答
Hi Patricia
Thank you for taking the time to leave a review following your visit to our Glasgow store.
It's great to hear that you enjoyed your visit and that Marion went above and beyond to make sure you were happy with your choice.
Thank you for choosing Sterling Home to supply your furniture and we hope you love your suite when it arrives!
Kind Regards
The Sterling Home Team
Failure to Deliver Bar Stools 11/08/2025
We visited the Sterling store on 27/06/2025 where we ordered two Starley bar stools (dark Brown). We placed the order on the basis that they could be delivered in 4 weeks (as advised by the sales assistant). This would have meant that we should have received these around the end of July. On contacting the store today we were advised that it will be September before we receive our order and at this point in time the date Sterling cannot advise when we will receive in September. Having paid in full (what we thought was the right thing do since it was only 4 weeks until delivered) we are still awaiting delivery which we have been advised will now be September (date uknown). Had we known it was going to be a September delivery at the time we would have went elsewhere. Unfortunately the sales person lied to us. Not only that but Sterling then sent out this customer feedback review event though we have not received our goods. Overall disappointing as having been a Sterling/Forrest customer for many years and never experienced this issue before.
2025年6月27日
Sterling Home - Glasgow からの回答
Hi Colin
Thank you for letting us know how you feel.
We understand that you will be disappointed and we really are sorry that your bar stools will not arrive within the timescale advised to you at the point of sale.
Whilst we can assure you that our sales team would never lie to a customer, perhaps it would be best to discuss this directly with our order management team. Unfortunately, things can happen from time to time that are outwith our control and we are very aware of the inconvenience and disappointment it creates for our customers.
We will investigate why you have received this request when your goods have not been delivered.
Please accept our sincere apologies again for any inconvenience that this delay is causing you.
Kind Regards
The Sterling Home Team
Bar Stools
The bar stools I wanted were in stock.
Arrived in store on time.
Well packed and easy to assemble.
Look great in my kitchen.
2025年6月26日
Sterling Home - Glasgow からの回答
Hi Liz
It's great to hear that the bar stools you wanted were in stock and that the collection process was quick and efficient. We love to hear that they look great in your kitchen!
You are a valued customer and we hope that you will visit us again soon.
Kind Regards
The Sterling Home Team
Helpful and attentive sales staff
Looking for a new comfortable sofa which is sized for short people. After looking online there were 2 or 3 sofas I liked the look of but frustratingly only the overall dimensions were listed! There was no detailed diagram showing seat heights and depths. So I went to my nearest store at opening time to ensure finding a member of staff available. My first choice of sofa looked nice, was comfortable but too big and heavy. My second choice of sofa was not in that store. So along with the salesman I tried out a variety of smaller sofas. The Lorca seemed perfect, the right size, good choice of fabrics and neither traditional nor too modern. Went home to check sizes and that it would fit in the space and more importantly go up 2 sets of stairs to the top floor. All good and returned to the store later in the day to order with the same salesman. A result thank you Sterling.
2025年7月23日
Sterling Home - Glasgow からの回答
Hi Viv
Thank you for taking the time to let us know that the visit to our Glasgow store resulted in you getting a sofa that was right for you.
We are so happy that we were able to help you get what you wanted and we hope that you love it when it arrives!
We are very grateful that you chose us to supply your furniture and hopefully, we will welcome you back again in the future!
Kind Regards
The Sterling Home Team
Great service from Jamie in the London…
Great service from Jamie in the London Road store.
2025年6月22日
Sterling Home - Glasgow からの回答
Hi Craig
Thank you for leaving us a review following your visit to our store in Glasgow.
It's great to hear that you received great service from Jamie. Our sales teams are experienced, knowledgeable and friendly and are there to help you when you are ready, without putting you under any pressure.
Please come back and see us soon!
Kind Regards
The Sterling Home Team
Member of staff that dealt with us was…
Member of staff that dealt with us was very helpful and ia a asset to your store in hlasgow branch
2025年6月27日
Sterling Home - Glasgow からの回答
Hi Rose,
Thank you so much for your kind words !
We're delighted to hear that a member of our Glasgow team was able to assist you so well. We'll be sure to share your feedback with the Glasgow Store.
Thank you for your support and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Excellent service
The sales woman - Margaret was very knowledgeable but in no way pushy which I greatly appreciated.
2025年7月8日
自発的なレビュー
Sterling Home - Glasgow からの回答
Hi Gillian,
Thank you so much for your kind words !
We're delighted to hear that you received great service from our team and wonderful to know that Margaret was knowledgeable and not pushy during your visit to our Glasgow store.
We truly appreciate your support and will be sure to share your kind comments with Margaret .
Thank you for your continued support and we look forward to seeing you again soon.
Kind Regards,
The Sterling Home Team
efficiency
2025年6月21日
Sterling Home - Glasgow からの回答
Hi Moira
We love your one word review! It speaks volumes and we are so pleased that you found what you were looking for in our Glasgow store.
We appreciate you choosing us for your furniture and hope to see you again!
Kind Regards
The Sterling Home Team
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