We visited sterling home 3 or 4 times to look at suites. We did really love the 3 seater chesterfields. It was a lovely assistant called Amy Ireland that looked after us each visit. She’s a credit t... もっと見る
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I visited Sterling Home today, I hadn’t been in a while and when I walked in was a bit confused as to where I was going..then out of the blue appeared Elaine whom I can only describe as the most frie... もっと見る
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Sales assistant was friendly and took time to talk and show us our options. We didn't feel hurried or pressured which was good. We are looking forward to our order in December. A good experience all r... もっと見る
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Conor was incredibly helpful. Buying a mattress is more complex than you might think. His straightforward explanations allowed us to browse the options and not feel pushed into a sale. I’m looking for... もっと見る
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企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, 英国
- 01259 750655
4.7
優良
965件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Steven and the team in the Flooring…
Steven and the team in the Flooring dept ( this includes the fitters too! ) have been superb, 4 rooms down, 2 more rooms to go!
2026年3月20日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hello,
Thank you so much for taking the time to share this feedback.
We’re delighted to hear that Steven and the entire Flooring team, including the fitters, have been great.
Completing four rooms already is a great achievement, and we’ll be sure to pass on your kind words to the team as they continue with the remaining two rooms.
Thank you for choosing Sterling Home Tillicoultry —we really appreciate it.
Kind Regards
The Sterling Home Team
Great choice and were flexible about…
Great choice and were flexible about location for collection
2026年2月25日
Sterling Home - Tillicoultry からの回答
HI Joanna,
Thank you for the positive feedback.
We’re glad the choice met your expectations and that the flexible collection arrangements were helpful.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The standard of the carpet fitting & supply of matresses
The standard of the carpet fitting was perfect . With respect to the mattresses this was not so good as they will have to be returned to the manufacturer for replacement as the zips did not align .
2026年3月24日
Sterling Home - Tillicoultry からの回答
Hi Clifford,
We appear to have received part of a feedback, please feel free to re-do this.
We do hope your fitting was a pleasant experience.
Kind Regards
The Sterling Home Team
Lovely welcome. Excellent customer service.
I was at Sterling, Tillicoultry, today with my mum and we were given such a lovely welcome by Elaine. She then directed to us to the place we wanted to see.
In the department, we were greeted by Evija whose customer service skills are excellent. So helpful.👏🏻👏🏻
2026年4月6日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Good Morning,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you and your mum received such a warm welcome from Elaine, and that Evija provided excellent customer service in the department. We’ll be sure to pass on your kind words to them both, as recognition like this means a great deal to our team.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again.
Kind Regards
The Sterling Home Team
We went in just to look for inspiration…
We went in just to look for inspiration and we ended up coming away with a beautiful 4 seater sofa. Lauren was so helpful from the minute she introduced her self, explaining options / fabrics. Such an easy process. The manager David was also very helpful! Will definitely be back for more furniture!
2026年4月5日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Rhegan,
Thank you so much for your lovely feedback.
We’re delighted to hear that what started as a visit for inspiration ended with you finding the perfect four‑seater sofa! Lauren will be thrilled to know her help with fabrics and options made the process easy, and I’ll be sure to pass on your kind words to David as well.
Thank you again for choosing Sterling Home Tillicoultry and look forward to welcoming you back when you’re ready for more furniture.
Kind Regards
The Sterling Home Team
No Pressure
Went to Sterling Mills to buy a sofa. Michael Neish gave us space to consider our options and time to make our decision without any undue pressure. He was very helpful and informative and a pleasure to deal with instead of sales folk who hover over you. Thanks Michael.
2026年4月6日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Magi,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that Michael made your visit to Sterling Home Tillicoultry so positive by giving you the space and time to consider your options without any pressure. Providing helpful, informative service in a relaxed environment is exactly what we aim for, and your comments perfectly reflect that.
We’ll be sure to pass your kind words on to Michael.
Thank you again for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Plenty of choices and lovely…
Plenty of choices and lovely environment to view the furniture. Lauren was very helpful and knowledgeable
2026年4月6日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Anne,
Thank you for your lovely feedback.
We’re so pleased to hear you enjoyed the range of furniture and our showroom. Lauren will be delighted to know her knowledge and helpfulness made a positive impression.
We look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Happy customer
Finlay was very polite and had lots of patience with us while we took our time to pick a dining table and chairs.Nothing was too much bother.
2026年4月6日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Good Morning John,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Finlay. He takes great pride in providing patient, attentive service, and your kind comments will certainly be passed on to him.
We hope you enjoy your dining table and chairs and look forward to welcoming you again in the future.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
We were met by friendly staff when my…
We were met by friendly staff when my wife and I were looking for a new suite. All our questions were answered by Barry in their Tillicoultry store , who was very helpful and gave us time in us making our choice.
2026年4月5日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Bill
Thank you so much for taking the time to leave this lovely review.
We’re delighted to hear that you and your wife had such a positive experience in our Tillicoultry store.
Barry will be thrilled to know his friendly assistance and guidance helped you feel comfortable while choosing your new suite. We’re proud to have him on the team.
If there’s anything else we can help with, please don’t hesitate to get in touch. Thanks for choosing us!
Enjoy your new suite!
Kind Regards
The Sterling Home Team
Lewis was very helpful and a pleasure…
Lewis was very helpful and a pleasure to deal with
2026年4月5日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Douglas,
Thank you so much for your feedback
We're delighted to hear that Lewis was able to assist you and made the experience a pleasure. We'll be sure to pass your comments on to him—it will mean a lot.
Thanks for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Very pleased with the service primarily.
Great range of quality sofa displays.
Couldn't fault the service I got from the sales rep.
Super friendly, very knowledgeable on all aspects of the Duresta sofas I was interested in and other.
I visited the store several times and she was very patient with all my questions, while I was trying to reach a decision.
Giving me quality time. Helped me find the perfect sofa for my living room and even gave me some fab tips on how to style it 😊.
I’m very satisfied and would highly recommend.
2026年4月2日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Anne-Marie,
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed our range of sofas and that our sales representative provided such friendly, knowledgeable, and patient service throughout your visits.
It’s great to know we could help you find the perfect Duresta sofa for your living room — and that the styling tips were helpful too!
Your recommendation means a lot to us.
Enjoy your beautiful new sofa and thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Fabulous shopping experience
Fabulous shopping experience at the flagship Tillicoultry store today, was greeted at the entrance by Elaine and can't praise her excellent customer service enough, friendly, knowledgeable and a joy to be around, a true asset to the store. Ava in the bed department was the cherry on the top of our visit, made the whole buying experience hassle free - 5***** service with a smile!
2026年4月4日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hello Denise,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that Elaine made such a positive first impression with her friendly and knowledgeable approach. She truly is an asset to our team, and your kind words will mean a great deal to her.
We’re equally thrilled that Ava was able to make your visit even better by providing a smooth and hassle‑free buying experience in our bed department.
Delivering service with a smile is exactly what we strive for, and it’s fantastic to know she achieved that for you. We really appreciate your 5‑star review and are so pleased you had such an enjoyable visit. We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Just visited the store today bought a 3…
Just visited the store today bought a 3 and 2 seaters was served by Michael Neish wasn't pushy and took his time to show and explain everything about the recliners and delivery would definitely recommend speaking to him if you are buying anything good guy
2026年4月4日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hello James,
Thank you so much for taking the time to share your feedback and experience!
We’re delighted to hear that Michael was able to help you choose your new sofas and made the process relaxed and informative.
We’re proud to have him on the team, and your kind words will mean a lot to him.
Enjoy your new furniture, and thank you again for recommending us!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sterling Home - Tillicoultry からの回答
Hello Pamela,
Thank you so much for your kind feedback!
We are really pleased to hear you found the sales advice helpful and felt well looked after.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon!!
Kind Regards
The Sterling Home Team
Sterling Home - Tillicoultry からの回答
Hi James,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our sales staff easy to deal with and very helpful. We really appreciate you taking the time to share your experience, and we hope to see you again soon!!
Kind Regards
The Sterling Home Team
Sterling Home - Tillicoultry からの回答
Hi Elspeth
Thank you so much for your lovely feedback!
We are delighted to hear you received excellent service. Our Order department will provide updates on your order.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Went into store Gerry was super…
Went into store Gerry was super helpful. Absolute 10/10 service! Patient informative walked us through all the options. I really hope that Sterling Home recognises people like Gerry because he really went above and beyond to help us. He has made your company stand out against any other furniture store we have dealt with. Thanks so much Gerry.
2026年3月28日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear that Gerry provided such exceptional service during your visit. He truly is a valued member of our team, and we’ll make sure your kind words are passed on to him.
It’s fantastic to know that his patience, knowledge, and support helped make your experience stand out from other furniture stores. We always strive to go above and beyond for our customers, and feedback like yours means a great deal to us.
Thank you again for choosing Sterling Home, we hope to welcome you back soon!
Kind Regards
The Sterling Home Team
Excellent range of furniture options
Sterling Home at Tilicoultry is our new favourite furniture shop. Great range of options from luxurious contemporary to traditional with an equally good range of prices. Finlay was a great help today assisting us in choosing the right dining table ( venjakob) and selecting the right chair in our price band, Vibe swivel chairs.
2026年3月28日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Adrian
Thank you so much for taking the time to leave this wonderful review!
We're delighted to hear that Sterling Home in Tillicoultry has become your favourite furniture destination.
It's great to know you enjoyed our range of contemporary and traditional styles, and we’re especially pleased that Finlay was able to help you find the perfect Venjakob dining table and Vibe swivel chairs within your budget. He’ll be thrilled to hear your kind words.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Easiest furniture purchase ever
Easiest furniture purchase ever. Would never have known that the salesperson was relatively new.
2026年3月28日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Kevin
Thank you so much for your lovely feedback!
We’re delighted to hear your furniture purchase was so smooth. It’s wonderful to know our new team member made such a positive impression.
We’ll be sure to share your comments with them. We really appreciate you choosing us and hope to see you again soon!
Kind Regards
The Sterling Home Team
Found our perfect suite.....but
Last year me and my wife were searching for a suite for our living room and finally found the one we wanted in sterling mills home depot. Originally we thought about a 3 and a 2 seater but we're swayed after finding a 4 and a 3 for the same price..£1499 each. It arrived and it was perfect....until we found the cushions especially in the 4 seater were losing their "bounce" and comfort and starting to lose their shape. We went through to the store to show our concern about this problem and the manageress took our details and said an independent company will send someone out to look into this problem. The guy finally arrived a few weeks later and did a thorough inspection and then told us that "this is natural with suites and that your required to change or move cushions around to stop shagging,puckering of material etc. Now me and my wife are retired and both 67 years old and to be now told that this procedure is now required when purchasing a new suite really shocked both of us. All we were looking for was at least a firmer sponge to replace the obviously softer ones we have,but now we have to remove and switch the cushions,fluff up the cushions and honestly within 5 mins there is simply no difference as I feel the sponge is still fat too soft and while it may look ok once it's done....upon sitting on them it's back as it was before doing this procedure. Now I must state neither of us are overweight,we have no young grandchildren jumping about on the couches,just the 2 of us at the end of the day. Visitors say the suite looks lovely,but once sit on it are shocked with the comfort factor and ask have the springs,etc gone? This suite is just over a year old and after paying almost over £3,000 I feel the least that could have been done was a home visit from one of the store managers to witness for themselves how uncomfortable the suite has become. We have bought at least 2 other suites from here before over our 47 years of marriage but sadly now feel this won't last much longer and that we will look elsewhere for a suite that requires little maintenance as I've never heard of a customer requiring to do this stuff to a suite.
2025年3月26日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Stuart
Thank you very much for taking the time to share your feedback.
We are genuinely sorry to hear that you are disappointed with the comfort of your suite.
We can see that action has been taken to ensure that the cushions and fillings are performing within the expected tolerances for this style of furniture. It is perfectly normal for modern suites to require regular plumping, dressing, and rotating of the cushions to maintain their shape and comfort.
We value your long-standing loyalty over many years and are disappointed to hear that your recent experience has left you feeling let down. If you would like us to review anything further please get in touch with our customer service department directly who will be more than happy to assist.
Thank you again for your feedback.
Kind Regards
The Sterling Home Team
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