stirlingackroyd.com レビュー 

685
•
TrustScore 5段階評価の2

2.0

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5つ星のうち2の評価

Through our tenancy Stirling Ackroyd were useless, zero support with issues and we ended up dealing with our landlord directly. Which was fine, apart from the frequent 'I can't afford to fix *insert l... もっと見る

5つ星のうち1の評価

Very disappointed with the service with this company. Not honest and many delays in returning my deposit. Also added charges for days I didn't stay at the flat. I was an expat living in the UK. What a... もっと見る

5つ星のうち1の評価

Dealt with N Martinez for a property. Similar to other recent reviews, I had long delays and had to constantly chase to move things along. No responses to phone messages and emails. Six weeks after co... もっと見る

5つ星のうち1の評価

Shocking experience with Ackroyd, particularly Stephen Mulonso! Running around like a headless chicken, unprofessional, lies to other parties you are dealing with to make excuses why he has not done h... もっと見る

企業情報


連絡先

2.0

期待以下

TrustScore 5段階評価の2

685件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.0

すべてのレビュー

(685)

過去12か月のレビュー数: 0件

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5つ星のうち5の評価

Bryony was fantastic!

Had a really great experience with Bryony Palmer. She was an excellent litigator and very attentive to my difficult case, couldn't recommend her and Stirling Ackroyd enough.

2021年1月13日
自発的なレビュー
5つ星のうち5の評価

Kumaran was really great

Purchased a house with the support of this firm back in November 2020. Kumaran was really helpful and supportive. He always answered my calls and my emails. As this is my first property that I purchased, I may have asked some obvious questions but Kumaran was really patient and explained everything. I am happy with the service especially given the current pandemic Covid-19 situation.

2021年1月12日
自発的なレビュー
5つ星のうち1の評価

I suspect that the positive reviews are fake

Most of which seem to be similarly worded and very formulaic and from profiles which have made no other reviews. My own experience has been truely terrible and more akin to that of the genuine reviewers who are giving 1 star. My advice is this : no matter how cheap they seem compared to other firms it is for a reason, they will attempt to hit you with plenty of hidden charges anyway so you will end up getting charged the same as if you had gone with a reputable firm who would actually do what they are supposed to! save yourself a lot of time and stress by not engaging stirling ackroyd.

2020年12月29日
自発的なレビュー
5つ星のうち1の評価

Chirag Chopra

I am genuinely wondering if this individual actually exists. Apparently assigned as a conveyancer for my purchase but has not responded to a single call or email in TWO MONTHS! Calls and emails to their compIaints team likewise get ignored. I would advise steering well clear of this firm, at the very least until they sort their issues out.

2020年12月29日
自発的なレビュー
5つ星のうち1の評価

Uncommunicative and sloppy

Our conveyancer disappeared 3 times (that I know of) during our sale. She didn't do any handover or let us know she was going in holiday even when her leave was the day before an agreed completion date and she knew that work was outstanding. The front desk repeatedly told us that she was "in a client meeting" when they must have known she was on leave. When she was in the office she was still very difficult to contact and would not respond to email unless followed by chaser calls. She refused to speak to us without a meeting, which had to be arranged sometimes days in advance, and then didn't call at the agreed time or offer any explanation or apology. Usually these emails (and chaser calls) were just to find out if she had received documents etc from our leaseholder or management company. It was clear when we did speak to her that she wasn't keeping on top of her workload and that emails with important documents and answers to enquiries were getting buried in her inbox so we often had to get things resent. The work done was sloppy and contained errors which caused significant delay and resulted in lots of changes on completion day. Selling your home is always going to be stressful but the endless delays and 8 agreed exchange dates were completely unnecessary. This company has put us through absolute hell.

I'm now using a different conveyancer who simply emails me when she has an update and has her holiday dates on her signature. No chasing and minimal stress!

2020年12月24日
自発的なレビュー
5つ星のうち5の評価

Benem Osmankan was very helpful and did…

Benem Osmankan was very helpful and did an amazing job.
She was very hardworking and dealt with my matter very well. She was very kind and polite, great person to work with. I will definitely recommend her to all my family and friends. I couldn't be more satisfied with the experience and the outcome.

2020年12月23日
自発的なレビュー
5つ星のうち5の評価

We got there in the end

Our conveyancing process was a difficult (and long) one, and we were in a chain of unbelievably incompetent, unprofessional and disorganised solicitors. Stirling Ackroyd, and more specifically Benem Osmankan, stood out and was probably the reason we all got over the line in the end. She was communicative, and more importantly, put our interests first and ensured that the transaction never became more risky for us. Even in my most frustrated state, she was patient and professional. Thank you Benem, and I especially appreciated how busy you were at the end of December. We really appreciate it.

2020年12月22日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear MM,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Benem's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち1の評価

DO NOT USE THIS FIRM UNDER ANY CIRCUMSTANCES

This firm are a complete disgrace to the profession and completely incompetent. No matter how much cheaper they seem to other firms on the market do not engage them, or with them, under any circumstances!! It is simply not worth the trouble you will create for yourself. Your money will be lost and your deal will likely fall through. There is nobody working there that you will ever get to speak to other than a hapless receptionist who will never be able to connect you to anyone else.

I am complaining about them, as are many others, to the SRA and would expect them to be closed down before too long.

2020年12月18日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Alistair,

Thanks for sharing your feedback.

We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our firm.

COVID has affected our business operations over the last months. Therefore, we wanted to reach out and apologise for the experience you had with our team. We are genuinely sorry for any inconvenience caused. This is not typical of us and can assure you it wouldn’t happen again.

We’d also like you to know that we will use your experience within our Customer Care Team to be sure we don’t make this mistake again.

Please feel free to contact us by calling 0203 058 3363 with any further comments, concerns, or suggestions you wish to share.

Kind regards

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

Worth the wait

It took a little bit longer than I thought it would, and that includes factoring in the pandemic, but then, how do you factor in a pandemic when nobody actually has a clue what's happening?

I'm really grateful for Rey's hard work behind the scenes and for her availability in the final week when it really mattered. All my questions were answered incredibly quickly when it came to crunch time and it was a pleasure to finally meet Rey in person. I'm glad I chose Stirling Ackroyd. (p.s. thank you to Peter aswell).

2020年12月15日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Mrvestax,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Rey's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち1の評価

Use a good conveyance, don't go for a cheap one

Like the old saying... use a good conveyance, don't go for a cheap one. I purchased a flat with car park, right before exchange of contracts, I have asked the conveyance in Stirling Ackroyd to check whether the car park is included, and received a confirmation in email. Turns out it does not come with a car park, and when I complain about this to Stirling Ackroyd senior management team, they said will look into this but it has been weeks since I managed to get hold of them... Legal Ombudsman seems the only way to resolve this now.

2020年12月11日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Kenneth,

Thanks for sharing your feedback.

We set a high standard for ourselves, and we are genuinely sorry for any inconvenience caused.

COVID has affected our business operations over the last months. We are sorry to hear that you are unhappy with the time it has taken to respond to emails and phone calls. This is not typical of us and can assure you it won't happen again.

We would appreciate it if you would contact our Customer Care Team by calling 0203 058 3363 to speak with a customer care representative about your recent experience.

Kind regards

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

Great Service for Property Conveyancing

I found Stirling Ackroyd Legal through an online comparison site. As a first time, solo buyer, it's a lot to get my head around, but my solicitor Benem has been organised and responsive throughout, providing very clear information and answering all my queries efficiently. Given the property market is crazy at the moment I am extremely grateful to have completed in 14 weeks!

2020年12月10日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Kirsty,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are glad that you enjoyed Benem's work. Will pass along the kind words!

So thanks for your kind words and we look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

Highly recommend!

If you are looking for a conveyancing solicitor, SAL is the place to go! Right from when they took my instructions for my purchase, to the moment of my completion, the service was amazing. A massive thank you to my solicitor Benem, who worked tirelessly to get us through to the end. Would highly recommend this place!

2020年12月10日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Zeynep,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Benem's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

Easy First Flat Purchase In A Pandemic

My experience with Afshan at Stirling Ackroyd Legal has been great. Throughout the process, as it was my first flat purchase, she walked me through the steps and made sure to answer all of my questions. Near exchange, we ran into a major setback with the Seller's Solicitor. Afshan made sure to sort everything out in a timely manner, keep me updated and make sure that I was covered as a client. I can't thank her enough for her support!

2020年12月10日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Hekla,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Afshan's work! We will pass along the kind words.

So thanks for your kind words and we look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

A Class Service - Thank you!

I truly can not thank Stirling Ackroyd Legal enough and especially Aidan Dikelawlor for the A class service they provided my wife and I, over the purchase of our brand new home. On paper what looked like a simple sale and purchase, went so very differently than expected but under Aidan's clam guidance, he helped navigate both processes to a very amicable conclusion. He always made sure I was kept up to dated at his earliest convenience and went well above his required call of duty on many occasions, he explained things in normal terms so they were easy to understand, which really helped to rely any fears that we had from time to time. He was open to your suggestions and ideas but would counter these productively with his extensive knowledge, which made you feel like you were part of a team and not just a customer. I can honestly say that working with Aidan and Stirling Ackroyd Legal made the whole moving process so smooth and at times as strange as it sounds even fun. Thank you Aidan for all your hard work and keeping me/us sane, it really was a pleasure to get to know you. Adam and Karen

2020年12月9日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Adam,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Aidan's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

Very smooth and easy to work with

Very smooth and easy to work with. Highly recommend!

2020年12月9日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear London Medical Exchange,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thanks for your kind words and we look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

I would like to formally and sincerely…

I would like to formally and sincerely express my gratitude for the amazing professional service, support and advise that have be shown toward us, especially from Stirling Ackroyd Legal Rey Caliskan Who went far and beyond their means in purchasing our dream property.

2020年12月4日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Maureen,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Rey's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

5つ星のうち1の評価

Hopeless and untrustworthy

I am currently trying to sell my property to someone I know. It's a really straight forward case and we've been wanting to exchange for a while. No matter what I do I can't get Stirling Ackroyd Legal to progress the case. When I speak to the solicitor there he says he will send something through in 15 minutes each time, but never does. These types of delays/ stalling have been happening for weeks. Even though it will be a massive pain I need to give up with them and get a new solicitor as I genuinely don't trust them anymore. They are absolutely hopeless.

2020年12月3日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Tim,

Thanks for sharing your feedback.

We set a high standard for ourselves, and we are genuinely sorry for any inconvenience caused.

COVID has affected our business operations over the last months. We are sorry to hear that you are unhappy with the time it has taken to respond to emails and phone calls. This is not typical of us and can assure you it won't happen again.

We would appreciate if you would contact our Customer Care Team by calling 0203 058 3363 to speak with a customer care representative about your recent experience.

Kind regards

The Stirling Ackroyd Legal Team

5つ星のうち5の評価

Well done to the team at striling

Well done to the team at, stirling ackroyd. SPECIALLY to Mehmet to help us close our deal he has worked very hard to successfully close for our dream home and exchange in a professional manner. He has gone beyond for his hardwork as he made a impact on the professional services he has provided for our 1st home and the effort he has spent on our paperwork

2020年12月3日
自発的なレビュー
stirlingackroyd.com ロゴ

stirlingackroyd.com からの回答

Dear Dandy,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are glad that you enjoyed Mehmet's work. Will pass along the kind words!

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

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