Through our tenancy Stirling Ackroyd were useless, zero support with issues and we ended up dealing with our landlord directly. Which was fine, apart from the frequent 'I can't afford to fix *insert l... もっと見る
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Very disappointed with the service with this company. Not honest and many delays in returning my deposit. Also added charges for days I didn't stay at the flat. I was an expat living in the UK. What a... もっと見る
Dealt with N Martinez for a property. Similar to other recent reviews, I had long delays and had to constantly chase to move things along. No responses to phone messages and emails. Six weeks after co... もっと見る
Shocking experience with Ackroyd, particularly Stephen Mulonso! Running around like a headless chicken, unprofessional, lies to other parties you are dealing with to make excuses why he has not done h... もっと見る
2.0
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685件のレビュー
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Horrific
Avoid at all costs.
'Senior' solicitor took up my freehold transaction. First sale fell through, because they were dragging their feet. The 'senior' solicitor sending me long emails complaining about the volume of work he had to do. But reacting fast enough when I tried to contact their main complaints department to lodge a complaint. Then the 'senior' solicitor nearly cost me £300, agreeing payment of fees to a third company involved in the sale, without consulting with me first.
Foolishly, I gave them the benefit of the doubt and kept them for the subsequent second buyer that came through. The 'senior' solicitor promptly went on holiday one day before exchange date, giving me no warning. Exchange date was then rearranged two weeks later. Despite assurances that paperwork was in place, I found out that they did not have the redemption statement in place, literally at 3.30pm on the Friday before Monday's exchange deadline.
Throughout they offered no advice, asking me how to respond to buyer's solicitors enquiries, and the 'senior' solicitor typing the emails verbatim as I spoke. Hard to get in touch, and always preferring to respond on Friday office closing time, so they could drag the process out.
Second buyer pulls out, and they then have the nerve to ask for payment on a no sale - no fee contract!
Seriously avoid like the plague.
2020年11月3日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Georgia,
Thanks for sharing your feedback.
We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our firm.
COVID has affected our business operations over the last months. Therefore, we wanted to reach out and apologise for the experience you had with our team. We are genuinely sorry for any inconvenience caused. This is not typical of us and can assure you it wouldn’t happen again.
We’d also like you to know that we will use your experience within our Customer Care Team to be sure we don’t make this mistake again.
Please feel free to contact us by calling 0203 058 3363 with any further comments, concerns, or suggestions you wish to share.
Kind regards
The Stirling Ackroyd Legal Team
superb service especially chirag chopra…
superb service especially chirag chopra was very helpful a true gentleman.
2020年10月31日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Smit,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Chirag's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
Thank you!
We were really impressed with our solicitors, Zahra Shah and Henna Yousaf. They were both extremely thorough and helpful throughout the whole buying process. Henna, who took over half way through the process, was fantastic at getting us to the finish line after a particularly rocky, complicated process. She was clear with us, understanding and was always a delight to speak to!
2020年10月30日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Anna,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Zahra and Henna's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
Thieves
My solicitor Nicholas Martinez was quick, knowledgable and got everything sorted in good time. Very clear communication. Would thoroughly recommend him.
UPDATE: Do not use this firm. I am owed money from them and Nicholas is now ignoring my emails and calls. They are crooks.
2020年10月30日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Will,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Nicholas' work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
Great service!
Great service overall. Pleased with professional service and advice provided by our case handler Rey Caliskan and her supervisor Peter Benjamin. Both are extremely thorough in their work and helped us to achieve our targeted completion date. Looking forward to work with you in future.
2020年10月30日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Saumil,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Rey and Peter's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
We was provided with an excellent
We was provided with an excellent. Nothing was too much trouble. Would certainly recommend to others.
2020年10月30日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Mandy,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
Excellent professional service
The firm provided an excellent service in relation to my recent property purchase.
I was particularly impressed by Zahra and Henna’s prompt and clear communication and their commitment and professionalism in getting me over the line when I hit some snags towards the end of the process.
2020年10月30日
自発的なレビュー
stirlingackroyd.com からの回答
Dear David,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Zahra and Henna's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
A professional legal team to rely upon...
Where to start...
An endeavour to buy a house which took us 7 month with so many ups and downs. You need an expert legal team which can support you all the way, specially during COVID.
This where Stirling Ackroyd Legal shines. They are professional people in all the aspects. From initial paper work to final outcome, everything was completed professionally.
Special thanks to Henna Yousuf. I found her incredibly professional, knowledgeable and helpful during our purchase. Throw any question to her and she can solve it in minutes. She clearly know her stuff when it comes to property Conveyancing and I found her excellent.
Highly recommend.
2020年10月29日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Rizwan,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Henna's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The Stirling Ackroyd Legal Team
Conveyancing during lockdown
We chose Stirling Ackroyd as they quoted a fairly reasonable amount as opposed to the others available for residential conveyancing. As first time buyers, we were trying to save money as much as possible. I’m glad we went ahead with them as they have been professional, and very patient in terms of explaining every single query that we raised. There was constant dialogue between us and them. We are in the process of completion in few days time.
Only suggestion we will have is, sometimes it’s a bit longer than usual to get response from them (but I understand that this isn’t usually the case, as we had our conveyancing done during lockdown)
We got assigned Rey to our case, who had been nothing but super professional, knowledgable, and friendly. God knows how many “stupid” questions we asked, but she dealt with them ever so kindly.
Really recommend for the peace of mind and price affordability.
2020年10月25日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Zibran,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Rey's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
This is by far the worst Conveyancer in LONDON- DO NOT USE!
Let me start by saying- Do not use them! they will lure you with lower fees and then throw you with unprofessional solicitor. I so regret using them for my first buy to let purchase. My case handler was Afshan Malik, an utter disgrace, as she lacks communication skills which i think should be basic for a lawyer, and then her sense of responsibility is terrible as well. She is super rude on her phone call, if at all you are lucky to get her on line. Most of the time she will never come over the phone and then do not have the courtesy to call you back. I wish I have gone through this website before using them. Due to Afshan my exchange didn't happen on time as she lack responsibility and left at the very last minute , literally a day before asking for documents from the vendor solicitor. Luckily, I know the vendor and their solicitor, so i know the story as well. Even the vendor solicitor were tired of this Afshan Malik last minutes rush and incompetency. When I tried to escalate this to her Manager, Peter Benjamin, who genuinely has knowledge, but disappointing to see the way he will cover up for the bad work of Afshan. He will never acknowledge that due to Afshan's lazy attitude my exchange of contract didn't happened on the agreed date. Then they try to put on COVID situation as their shield of their negligence towards their client.
There are other good firms in the market much much better than Stirling Ackroyd Legal! Absolute Nightmare to deal with !
2020年10月21日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Sharmistha,
Thanks for sharing your feedback.
We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our firm.
COVID has affected our business operations over the last months. Therefore, we wanted to reach out and apologise for the experience you had with our team. We are genuinely sorry for any inconvenience caused. This is not typical of us and can assure you it wouldn’t happen again.
We’d also like you to know that we will use your experience within our Customer Care Team to be sure we don’t make this mistake again.
Please feel free to contact us by calling 0203 058 3363 with any further comments, concerns, or suggestions you wish to share.
Kind regards
Fantastic service all round
Fantastic service all round, brilliant company who encompass full attention to detail. My case handler was Nicky Kaur, from start to finish I was kept in loop and it gave me great confidence to recommend the service to any of my friends and family.
I will definitely be using Stirling Ackroyd Legal again!
2020年10月20日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Syed,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Nicky's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
Never again.
This company was the worst part of my buying experience. As a first time buyer I expected to be guided through the process but I had to chase, chase, chase from start to finish. I was given a trainee who I could never get hold of and never seemed to know what he was doing. It was incredibly upsetting and stressful. Zero support and the absolute bare minimum done, poorly. The whole chain was waiting on my trainee. My pleas to the company to give me an experienced solicitor went ignored. Dreadful.
2020年10月18日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Gabrielle,
Thanks for sharing your feedback.
We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our firm.
COVID has affected our business operations over the last months. Therefore, we wanted to reach out and apologise for the experience you had with our team. We are genuinely sorry for any inconvenience caused. This is not typical of us and can assure you it wouldn’t happen again.
We’d also like you to know that we will use your experience within our Customer Care Team to be sure we don’t make this mistake again.
Please feel free to contact us by calling 0203 058 3363 with any further comments, concerns, or suggestions you wish to share.
Kind regards
Thank SAL specially Sue
Felt positive and confident after the first consultation. it took a little long (6 months) to get an answer probably due to covid but it was worth the wait.
I now have my settled status after two sollicitors told me it was too complicated and impossible.
its about time for Stirling Ackroyd Legal to expand to a new immigration department and the head should be no other that Sue Chana.
She took my case to hurt with efficient communication and thats when i knew i will be winning.
Thank you Sue and to all your team at SAL.
2020年10月12日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Cheikh,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again! ❤️
First Class Service
Stirling Ackroyd obviously handles 100's of conveyancing projects yet when you are with them you're made to feel as if your case is the only one they are handling such is the quality of their personalised service and faultless communication. Our Sale & Purchase wasn't an easy case for a number of reasons but Stirling Ackroyd managed everything and all within a tight timeframe. Cannot recommend enough, a massive ThankYou for managing our conveyancing with top notch customer service!
2020年10月12日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Ash,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like our team's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
Amazing Experience with Stirling Ackroyd Legal
We had the best experience with Stirling Ackroyd Legal. From Will Davey making sure we got all forms done early and ready for the solicitors, and then Henna Yousaf who came and landed our home move which was all done from accept to completion in 6 weeks during lockdown. Henna did a fantastic job chasing things for us and getting all things in order even though our sellers solicitors were terrible. We can’t recommend her highly enough.
2020年10月7日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Daniel,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Will's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
Thank you Henna
Henna , always a pleasure to deal with. Very professional and super helpful.
Thank you
2020年10月7日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Omar,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again! ❤️
Fantastic Henna
Henna, was fantastic to speak to and super efficient. Always answers the call and splendid to deal with.
2020年10月7日
自発的なレビュー
stirlingackroyd.com からの回答
Dear London02,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Henna's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
The staff that dealt with my matter was Rey Caliskan
The staff that dealt with my matter was Rey Caliskan and we had two days to complete on a purchase where the Notice to complete was due to expire and there was a threat of forfeiture of the deposit. Rey took on the matter and dealt with it swiftly, professionally, skilfully and expeditiously and by so doing we were able to complete within the tight time frame.
2020年10月7日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Ben,
This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Rey's work! We will pass along the kind words.
We look forward to seeing you again! ❤️
It was worst (slowest) service, was I just unlucky?
It was worst (slowest) service. Most work was carried out by inexperience paralegal and solicitor as supervisor seemed too busy to monitor the progress.
Many questions were ignored.
If you decide to use this firm , probably better be prepared to monitor progress and chase them yourself and you should have some knowledge on the subject too as you might be dealt by a trainee. You can’t Ask them then be relaxed as they advertise.
I wonder why there are some good reviews on them , maybe it’s paid review or I might be simply unlucky to be allocated with unexpected careless trainee paralegal who act for you ( not solicitor which I though who I paid for to play the main role)
Hope you find firm that don’t let a trainee to play main role on your case. Quote was cheaper but now I rather pay more for good solicitor to save overall cost.
2020年10月6日
自発的なレビュー
stirlingackroyd.com からの回答
Dear London User,
Thanks for sharing your feedback.
We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our firm.
COVID has affected our business operations over the last months. Therefore, we wanted to reach out and apologise for the experience you had with our team. We are genuinely sorry for any inconvenience caused. This is not typical of us and can assure you it wouldn’t happen again.
We’d also like you to know that we will use your experience within our Customer Care Team to be sure we don’t make this mistake again.
Please feel free to contact us by calling 0203 058 3363 with any further comments, concerns, or suggestions you wish to share.
Kind regards
Best conveyancers in London!
Professional, knowledgeable and efficient!
Imad at Stirling Ackroyd is an absolute super star ⭐️
Highly recommend Imad and the team for all your legal needs.
2020年10月6日
自発的なレビュー
stirlingackroyd.com からの回答
Dear Jay,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again! ❤️
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