Stoneandmercer レビュー 

Very poor quality.
Very poor customer service.
Very difficult if not impossible to return.
I will never use this online shop again.

Disgusting they are getting away with this, you should be ashamed

My father ordered something on this website. Terrible experience. Avoid at all costs. Item not as described. Took a month to arrive. Returns information not as listed on website and would involve us paying a large amount of money to ship to China. Refused to refund.

Waited over 2 weeks, the store is a front fore selling cheap Chinese tat at inflated prices and returns cost a lot. Items nothing like the quality should expect for the price paid. Don't deserve 1 star

The delivery took 3 weeks and the order was not the size I requested. The quality of the trousers was also very poor. A return was only possible if sent to China not Netherlands as advertised, by tracked post and had to arrive within 30 days.
The refund offered was 15%.Even though the goods were faulty.
Do not use this company.

Absolutely disgusted! Do not order from this website! Cheap poor quality not as advertised and returns service awful as you have to post back to china again not as advertised on their website! AVOID!!!

DONT EVEN DESERVE 1 STAR……DO NOT UNDER ANY CIRCUMSTANCE BUY FROM THIS PLACE!!!!!!..CHEAP RUBBISH AND YOU NEED TO RETURN TO CHINA NOT NETHERLANDS LIKE IT SAYS ON THEIR WEBSITE. 😤 WILL ONLY GIVE PARTIAL REFUND. I GOT OFFERED 15% TO START WITH AND THEN 20%. ONCE I GET MY PITTANCE BACK IM BLOCKING THEM.

The item took much longer to come than what was stated and the item is nothing like what I ordered. On the image, it was a denim jacket with a hood attached to it and what turned up was a cheap tracksuit top with a cheap inlay. The only thing that was the same, was that it did have a hood. Truly awful. Don't use these guys!!!

Poor quality linen trousers. Small sizing. Fabric cheap. No return label or info incl in package.
Customer services responded promptly to email but had to return at own cost £19.90!) to an address in China - not to the listed European country address.

Ordered three weeks ago and was told it was being shipped - still not arrived! Disgusting service.. just keep getting emails saying sorry for delay, have already asked for a refund as was a gift so too late
SCAM !!!!

DONT BUY FROM THIS COMPANY!!! Ordered vintage cotton shirt and an unbranded, see-through 100% polyester item turned up. paid £35 and they offered a 15% refund with no return immediately or a 60% store credit - as if you'd want anything else! I've just spent a further £14 to send back to China - lets see if I actually get a refund. YOU HAVE BEEN WARNED!!

Never realised this is shipping from China.
They don't say that.

Awful company. I ordered a (cotton ‘style’) shirt and a too small 100% polyester shirt turned up. I suspect the business model is to flog as many cheap and useless items to people as they can and then eventually fold as a company and start up as a new company in due course…to continue the scam. I did not read the reviews, my error. Everything in the other reviews is correct. Avoid it.

Wouldn't have given them 1 star.
Wish I'd read reviews before ordering
Chinese inferior junk ,not as depicted.
Won't refund only10% ,or tie you to more crap ( excuse me )
Returns to China
Who wants this
Pity I had to.learn the hard way expect cats protection will appreciate the cash from sale ( that's if they can sell them)
Anyone trying to get refund I'll say good luck with that one
DONT TOUCH THEM !!!
CON MERCHANTS .

As others have said, this is an online retail scam - the company has an office in Holland but operates from a warehouse in China - the clothes are poor quality and bear no resemblance to the photos on the website, and the sizing and quality are way off. I had the same experience as others - when you request a return, they try to buy you off with discounts on future purchases (in the end they offered me a 60% refund). I issued them with a complaint under the Consumer Rights Act. I also raised a dispute with PayPal, and they found in my favour and issued a full refund. If they hadn't done that, I would have raised a complaint with Trading Standards because, wherever they are based, they need to comply with UK law when selling online in the UK.

I wish these other reviews were online before I ordered. The website gives the impression of being a well-established, respectable, stylish, high street shop, retailing quality product, inspiring a confident buying experience for the customer. Maybe, but NOT FOR THIS CUSTOMER. The jacket is okay for everyday use but not as expected and ill-fitting for me. I simply wanted to return it for a refund. After an exchange of several emails with, I think, a chatbot, not a person, I found it meant sending the item to China by tracked delivery at my expense plus any unknown additional costs related to the return. They offered me a 20% refund and keep the item. The bank which issued my credit card was not any real help with this issue. I decided to accept their offer and cut my loss; couldn't realistically do much else. The 20% has arrived back on my card..

I placed an order on 9th August, taking into account the stated delivery time. The tracking constantly showed "order being prepared". It eventually arrived after 15 days!!!! The event I wanted it for had long gone. Can't imagine what it would take to return it and get a refund, shan't bother, will just sell it on a well known auction site instead.

They are a scam. They are based in China and send rip off clothes that are nothing like the photos online. You can only return at your own cost to China and have to pay customs duties. DO NOT BUY FROM THIS COMPANY!

Do not order from this company it's a scam The jacket looked nothing like one advertised even the pockets were actually drawn on . Got money back through bank as company were messing me around. Avoid Avoid Avoid!!!

Goods were wrong colour and nothing like advertised. Quality poor. They tried everything to stop me requesting a refund including discounts on future purchases which I would never do. Had to send back to China although company is based in Amsterdam like many of these online companies. Cost £30 sent 2 weeks ago. Now received an email saying I need to provide various information for Customs and contact Royal Mail Parcel Force. I have already provided all requested information and the low value items should be easy for any Customs to deal with. This is just a SCAM to avoid paying the refund for the goods I have returned. NEVER USE THIS COMPANY AND ALWAYS CHECK WHERE ONLINE RETAILERS ARE BASED. Seems to be a pattern of set up in Holland but goods from China and have to be returned to China rather than UK/Holland. They then try to use this so that people don't return goods and they keep the money. A BIG ONLINE SCAM !