The tiles were delivered superbly packed and presented. Given the comments on here about breakages it’s probably worth Stone Pavi g Direct explaining how each tile is packed. Our porcelain Kandla Grey... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered 200 Sq M of Blue Kota 900 x 600. Friendly on getting the sale and the delivery was fast. But there were really high level of broken and cracked slabs that my contractor could not work wit... もっと見る
企業が回答しました
Haven't been laid yet, bought in preparation for patio project. Delivery was as forecast, driver brought the pallet to the rear gate. Unpacked the pallet and not one piece of paving was damaged, look... もっと見る
企業が回答しました
Not my first purchase. Materials have been delivered to my desired location promptly and as described. SPD provide good value for money together with some products not easily found eslsewhere. The... もっと見る
企業が回答しました
企業情報
stonepavingdirect について
当該企業による記述
— Paving slabs & stone cladding wholesaler
Stone Paving Direct has grown exponentially since its launch in 2018; rapidly gaining a reputation online shop as the "go-to company" for premium paving slabs. We cut out the middleman, connecting you directly to our overseas quarries and factories to deliver CE certified products of the highest quality at a fraction of the price you would pay from traditional brick and mortar stores.
Our range includes granite paving slabs, Indian sandstone, limestone slabs, porcelain paving slabs, stone cladding, stone block paving for patios, paths, driveways, public squares and walkways and luxury vinyl flooring.
We are dedicated not only supplying quality products, but also an exceptional customer service experience, our team would love to help you with any queries you might have and we look forward to welcoming you soon.
連絡先
Unit 79 Caxton Court, MK8 8DD, Milton Keynes, 英国
- 01908 973298
- sales@stonepavingdirect.co.uk
- stonepavingdirect.co.uk
4.1
ほぼ満足
509件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
great value for money on the kandla…
great value for money on the kandla grey porcelain purchased and An from customer services has been very helpful when processing orders/ arranging deliveries
2025年12月1日
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
Great communication
Great communication. Really good price. Setts exactly as described. There was a mistake with delivery, but they sorted very quickly.
2025年11月18日
自発的なレビュー
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
Just not worth ordering online! Buy local.
Yes, I would like to echo what some of the other reviews have written. Poor customer service. I contacted the company and asked if they could deliver on a certain day as I wouldn't be there. They said no problem - put it in the notes online. Which I did. They did not deliver on the day I requested and delivered it earlier when I was not there. When I did arrived, I found that 17 of the slabs were broken - but of course I was not there to inspect the delivery (maybe that is why they delivered it when I was not there). Contacted them to tell them I was not there to inspect the order and that some of the slabs were broken and they said, "We can't replace the slabs - it is industry standard that some of the slabs will be delivered broken". What!!! So, you have to order online and calculate the square meters you need but then you don't have enough tiles to complete your project because some of them will be broken which is industry standard. Only in the UK lol.
2025年11月3日
自発的なレビュー
stonepavingdirect からの回答
According to our inquiry and your communication with our customer service team, we understand that you are very satisfied with the final result. The team also informed our management that only one of the 120 slabs was damaged.
Please find your reply below for reference.
"I think you are misunderstanding me. I am more than happy with the outcome and conclusion. My reviews on the internet accurately reflect the bad customer service I have received and I am pleased others will see it before they decide to make their purchases (or not)."
Just to clarify, in the paving stone industry, online prices are usually much lower than those in physical stores. However, the delivery process is essentially the same — all goods are shipped from a remote warehouse directly to your home. Even if you buy from a local shop, they won’t have stock on site; they will also arrange delivery from their warehouse to your address.
Excellent service.
Communications were ex ellent, the paving arrived on time and was uploaded with no difficulty. There were no breakages and the paving looks good although yet to be laid.
2025年10月30日
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
The stones were delivered to a awkward…
The stones were delivered to a awkward address to get to but none were damaged would definitely use them again
2025年10月13日
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
Very attractive price
Very attractive price. Good quality granite slabs. All of them survived delivery.
2025年5月20日
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
Part pallet delivered fine, great slabs
Was a bit put off at first as I was told I have to accept that any damages to slabs in transit I couldn’t claim for as it was a part pallet. But after a conversation with Paving Direct I was put at ease. Constant updates and perfect slabs. And very well palletised!
Will be ordering more slabs in the new year for another little job. Wouldn’t do that if I didn’t have faith in them to deliver and quality of slabs.
2025年9月23日
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
stonepavingdirect からの回答
Thank you very much for your positive feedback and the 5-star rating.
With our optimised supply chain and dedicated team operations, we are able to offer highly competitive and valuable products in the UK market. Our online service team strives to provide a first-class experience, ensuring you can place orders seamlessly and receive timely deliveries. We also work with some of the finest third-party warehouses at major ports, and our delivery partners include well-known companies such as Palletways, consistent with other leading online stores of paving stones.
Rubbish
Rubbish, ordered slabs, what was delivered were the wrong colour, wrong thickness and damaged.
2025年7月1日
自発的なレビュー
stonepavingdirect からの回答
Based on the name provided, we are unable to locate your order in our system. It’s possible that you may have mistaken us for another company and left your experience on our page by accident.
Great service
Easy to order arrived as stated lovely slabs
X 2 broken slabs even though packed in crate tight
2025年7月2日
stonepavingdirect からの回答
Thanks for your positive review and 4-star rating!
We will continue striving to maintain high-quality service and provide excellent products for trade and public.
Would Recommend
Ordered 2 x 18.9m2 Patio packs of Indian Sandstone. They arrived within 1 week and were well packed. The driver dropped them right at my garden gate with a pallet truck, super helpful.
Not a single broken slab. All in great condition.
Cost wise I had to pay the additional delivery surcharge but it was still £50 or so cheaper than alternatives.
Would recommend.
2025年6月25日
自発的なレビュー
stonepavingdirect からの回答
Thanks for your positive review and 5-star rating!
We will continue striving to maintain high-quality service and provide excellent products for trade and public.
Great service and communication
Very much recommend. Good communication even from service director when discussing shipments. I am about to order more and don’t hesitate going back. Great all round service. Thank you
2025年6月20日
stonepavingdirect からの回答
Thanks for your positive review and 5-star rating!
We will continue striving to maintain high-quality service and provide excellent products for trade and public.
All good👍
3rd purchase from this company the limestone slabs/flags are hard wearing, easy to lay and good on the eye!
2025年6月19日
stonepavingdirect からの回答
Thanks for your positive review and 5-star rating!
We will continue striving to maintain high-quality service and provide excellent products for trade and public.
Very poor aftersales if you have a problem
All was great when ordering their project packs. Then we discovered 2 smashed large slabs and 4 small slabs short.
They don't want to know. "You have recieved the correct square meters and you should expect up to 7% breakages".
Beware !!!! Do not expect
the individual numbers of flags per pack so don't waste your time as we did in making a patio plan. Will never use again
2025年6月3日
自発的なレビュー
stonepavingdirect からの回答
As an online store operating on thin profit margins, the paving slabs industry typically adopts a 5% to 10% acceptable breakage allowance during transit. At our store, we have set this allowance at 7%. Therefore, we strongly advise customers to order at least 10% more than their calculated requirement. This is a standard industry practice among all paving stone suppliers. If you wish to verify this, you will find similar policies across other online paving stores.
Evasive
Having complained and sent the relevant information
They constantly move the goalposts
Please use another company
If anything goes wrong they will not help you
2025年5月17日
自発的なレビュー
stonepavingdirect からの回答
Thank you for your feedback. As we’ve mentioned on several occasions, all after-sales matters will be handled appropriately within the scope of our policy.
A small number of chips are generally considered acceptable within paving slabs industry standard. Rest assured, we remain committed to providing quality service in line with common paving industry standards.
Excellent company, staff and products
We have bought several packs of Indian flagstones from Stone Paving Direct and been very pleased each time. The staff are helpful whether arranging delivery or collection and the stone is very good. Easy to lay and looks great.
2025年4月17日
stonepavingdirect からの回答
Thanks for your positive review and 5-star rating!
We will continue striving to maintain high-quality service and provide excellent products for trade and public.
This company has to be the worst…
This company has to be the worst builder supplier I have ever dealt with. Waiting almost two weeks for my order with no follow ups on delay. Tried calling the company and just getting voicemail to send email, can't speak to an actual person. Finally sent email regarding delay, only to be told my order was damaged hence the delay, email informing me of this would have been nice, guaranteed my delivery 15/4/25 and nothing.
2025年4月15日
自発的なレビュー
stonepavingdirect からの回答
First and foremost, please accept our sincere apologies for the delay with your order. The delay was due to the delivery company accidentally damaging the goods during transit, which necessitated a replacement delivery and consequently caused the postponement.
Additionally, we would like to mention that we have placed a notice on our website informing customers that our telephone lines are currently extremely busy, and it may not always be possible to respond promptly. We encourage communication via email for a quicker and more efficient response.
Thank you very much for your understanding and support.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。