Stone Tile Depot レビュー 792

TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Customer Service, namely Anna. She was knowledgeable with tile type and ETAs. She assisted me in making the correct tile choice by explaining the difference between polish, matted and honed. She was p... もっと見る

企業が回答しました

5つ星のうち5の評価

Stone Tile Depot provides excellent service, great prices, and fast delivery. The representative responded promptly even though it was slightly after business hours, helping me estimate the quantity... もっと見る

企業が回答しました

5つ星のうち5の評価

ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... もっと見る

企業が回答しました

5つ星のうち5の評価

Matt was super helpful and very efficient in placing my order. He made great recommendations and provided competitive pricing on the marble tile I wanted. I have used Stone Tile Depot many times over... もっと見る

企業が回答しました

企業情報

  1. タイル専門店
  2. 天然石提供業者

さまざまな外部ソースから提供された情報

High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!

Stone Tile Depot - Direct From Factory

当該企業による記述

Low Price Guarantee
If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708

連絡先


4.4

優良

TrustScore 5段階評価の4.5

792件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 94%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

l ordered a sample

l ordered a sample. We really like it. We will be ordering once we have the money saved. Not sure if there are any sales.
Mine was mail order.

2026年3月16日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Linda
Thank you for your business. Let us know when you are ready to purchase.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Website is well organized

Website is well organized, easy to use, fast shipping.

2026年4月5日
自発的なレビュー
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Dear Customer,

We appreciate your business. Thank you.

Best Regards,
JJ
Stone Tile Deepot

5つ星のうち5の評価

So nice & helpful

So nice & helpful! Tile came super fast, too!

2026年3月17日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Ginger,

Thank you for your business. Looking forward to working with you soon.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Delivery concern - resolved

Their policy is to leave the tile at the curb. My curb is very far from my house and it was very difficult to have it moved. However the company offered me a resolution that is more than fair.

2026年3月10日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hell Kori,

I am very sorry to hear that you had a difficulty moving your order closer to your house. We really do not have a control of truckers delivery decisions. They always avoid backing up to a drive way not to damage anything alone the way. But no worries, We will refund you $150.00 for your troubles. Please accept our apology.

Best Regards,
JJ
Stone Tile depot

5つ星のうち5の評価

Stone Tile Depot provides excellent…

Stone Tile Depot provides excellent service, great prices, and fast delivery. The representative responded promptly even though it was slightly after business hours, helping me estimate the quantity and delivery time. Much better service than my architect’s recommended stone yard. Would use Stone Tile Yard again.

2026年3月27日
自発的なレビュー
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Dear Customer,

Than you for your feed back. We really appreciated. Looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Anna in Customer Service

Customer Service, namely Anna. She was knowledgeable with tile type and ETAs. She assisted me in making the correct tile choice by explaining the difference between polish, matted and honed. She was patient, professional and understanding as I explained my timeline for delivery since I was working with a contractor. She assured me that the tile I chose was in stock and would be there for me when I was ready to place the order. She is an asset to your Stone Tile Depot customer-facing team!

2026年3月12日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Gwendolyn,

Thank you for your business and we truly appreciate it.. Keep us in mind for your next project.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Matt was super helpful and very…

Matt was super helpful and very efficient in placing my order. He made great recommendations and provided competitive pricing on the marble tile I wanted. I have used Stone Tile Depot many times over the years and they continue to be consistent in delivering great service and a quality product.

2026年4月7日
自発的なレビュー
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hell Deanna,

Thank yu for your comments, we really appreciate it. Looking forward seeing you in your next project.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Great customer support

Matt was super supportive throughout the process. Very helpful in finding the right tiles for our master bath renovation.

2026年4月2日
自発的なレビュー
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hi Steven,

It has been our pleasure to serve you, and we hope we see you again soon.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Great service and follow up

Great service and follow up. Shipped in a timely manner and arrived in perfect condition. Really great price on real terra cotta tiles.

2026年3月5日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Amy,

Thank you for choosing us. We appreciate your business.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

quick ship great product

great product

2026年2月26日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hi Sandra,

We appreciate your business, looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Matt was very helpful.

Matt was very helpful.

2026年3月27日
自発的なレビュー
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Debby,

I will pass your comments to Matt. Thank you very much for your business.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Excellent communication

Excellent communication. Items arrived in a timely manner. The tiles were a great size for samples. Good quality too.

2026年2月26日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Kathleen,

We are glad that you are pleased with your order. Thank you.

Best Regards

JJ
Stone Tile Depot

5つ星のうち5の評価

Marble bathroom and checkers…

Marble bathroom and checkers entryway,it was hard to find 24x24 marble but they had it and even shipped for free.great service and replacing the broken ones really apreciate it.

2026年2月23日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Alina,

Thank you for your business. It is our pleasure to work with you,

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

my mistake on the tile size, honest business

ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot offered me the return as advertised and Kathy went above and beyond with a full refund.
I recommend checking them out for your needs

2026年3月19日
自発的なレビュー
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Dan,
We are glad that all worked out for you. We appreciate your business and looking forward to working with you.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Excellent communication

Excellent communication. The tiles we ordered, samples and final product, were as advertised. Pricing was excellent too. All around great experience.

2026年2月19日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Ronald,

Thank you for your purchase. We hope to see you again soon.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち5の評価

Beautiful tile and Competitive Prices

Beautiful tile. Competitive prices that were the best for this tile. Best of all the tile was packaged well on a small pallet and arrived in perfect condition.

2026年2月19日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Jason,

Thank you for your comments. We appreciate your business and looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

5つ星のうち1の評価

My original order got sent back because…

My original order got sent back because I missed two calls from the shipper to confirm delivery. I didn't recognize the number and get fake calls multiple times day so I didn't answer.
I don't hold that against you, since it was the shipper, but when I paid an additional fee to re-ship the order to me and you sat on it for a week or more because you didn't feel like dealing with the problem and shipper wanted additional money. As this is happening, I got an email stating my reshipment is on its way and we are planning our operations accordingly, yet the shipment never left your facility and was never going to without me pressing and complaining.

2026年2月13日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hi Matt,
I am very sorry to see how things turned out. Anyway, you should have received reshipment by now and we are going to refund the shipment charges of $386.00 back to your CC . Truckers sometimes hard to cotrol, they have other loads and they keep moving. Please accept our apology and we would apprecaite very much if you reconsider your trust pilot review with a better scoring. Thank you.

Best Regards,
JJ
Stone Tile Depot

Best Regards,
JJ
Stone Tile depot

5つ星のうち1の評価

Product bought was canceled within 24…

Product bought was canceled within 24 hrs and asked to cancel due to HOA restrictions. Sales said the order would be processed 1 week later.But it was received in few days. There is 30 day return policy and no action to pick up the tiles or refund. Many calls and emails have been sent but no response when this would be done.

2026年2月13日
Stone Tile Depot ロゴ

Stone Tile Depot からの回答

Hello Indra,

I am very sorry for the delaying your return material. An email sent to you for pick and refund the charges. If you have any questions, please contact me at jj@stonetiledepot.com

Best Regards,
JJ
Stone Tile Depot

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