I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... もっと見る
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... もっと見る
企業が回答しました
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... もっと見る
企業が回答しました
企業情報
連絡先
European House, 93 Wellington Road , LS12 1DZ, Leeds, 米国
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
4.6
優良
585件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good prices, very good customer service
Wrong tiles sent initially, but anyone can make mistakes. The test of a good company is how they deal with these mistakes. I phoned and got straight through to a person who understood the problem, was genuinely apologetic, and phoned me back within two minutes with a solution. Less than 24 hours later I had the correct tiles delivered, and the wrong ones taken away. Thank you very much.
2019年10月9日
自発的なレビュー
Stonetrader からの回答
Hi Ellen,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you had a good experience and found our customer service great.
You are correct that sometimes accidents happen i am just glad that it was sorted efficiently.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
My tiles arrived early!
My tiles arrived the day after I ordered them by a very helpful and pleasant driver what a surprise they were due the next day.Rest of my order came as expected.Delighted with them
2019年10月3日
自発的なレビュー
Stonetrader からの回答
Hi Anne,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that your order was delivered on time and was in good condition, also that you had a pleasant experience with our carrier company.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Stonetrader からの回答
Hi David,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We pride ourselves on providing good customer service and we are pleased to find that you as a customer also thinks the same.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Time wasters
Took online order, then asked me to call my bank for an authorisation code (kind of defeats the purpose of online ordering) because my delivery address and billing address were different. I got the code for them they they said that it didn't work, so I had to cancel my order and replace it where the delivery address and billing address were the same. My father-in-law drove 15 miles this morning to be in for the delivery and they've just emailed to say that the tiles are out of stock and that they're going to have to refund me. Rubbish customer service all round.
2019年9月30日
自発的なレビュー
Stonetrader からの回答
Hi Michael,
Thank you for taking the time to leave us a review on Trustpilot!
We asked for the authorisation code as some of your details did not match, then when you re ordered the codes did match but we later found that there is no stock, We apologise for any inconvenience caused and that we had left it late to make you aware as we had been only made aware the same day from our supplier.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
I mistakingly made my order twice
I mistakingly made my order twice. I was called the next morning and asked if I made a mistake. I thought it was very efficient of Stonetrader to notice that, rather than just sending me both orders. Thank you.
2019年9月29日
自発的なレビュー
Stonetrader からの回答
Hi Jillian,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We pride ourselves on providing good customer service and we are pleased to find that you as a customer also thinks the same.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great service 👍
2019年9月27日
自発的なレビュー
Stonetrader からの回答
Hi Sharon,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you had a good experience and found our services great.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Everything delivered on time.
2019年9月23日
自発的なレビュー
Stonetrader からの回答
Hi Les,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that your order was delivered on time and was in good condition.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service very easy ordering…
Excellent service very easy ordering and very helpful
2019年9月20日
自発的なレビュー
Stonetrader からの回答
Hi Tracey,
Thank you for taking the time to leave us a great review on Trustpilot!
We pride our self on providing customers with the best customer service possible, Also its always a pleasure to hear that our website was easy to use.
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
Sales person didn't even bother to get…
Sales person didn't even bother to get back to me.
Called to chase up and was told that he was waiting on a email to confirm whether the tiles would be suitable to use with underfloor heating. He said he would call me back once he has conformation.
No call, still waiting.
2019年9月20日
自発的なレビュー
Stonetrader からの回答
Hi Dally,
Thank you for taking the time to leave us a review on our Trustpilot page!
We are sorry that you have had a bad experience with Stone Trader.
As the factories can sometimes be in different countries it can be difficult to get a reply, and we try and get all the information so we can advise you thoroughly, the starlight is not suitable due to the resin in the tile, that being said we look to have fallen short of our usual high standards of customer service. For this we apologise.
Kind Regards
Stone Trader
Stonetrader からの回答
Hi John,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with our products and our delivery was also found to be excellent .
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Stonetrader からの回答
Hi James,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with our service and that our prices and delivery were also found to be good.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent customer service and products.
2019年8月30日
自発的なレビュー
Stonetrader からの回答
Hi Dawn,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with our customer service and that our products were also found to be excellent .
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Couldn’t be better
Produced exactly what we wanted, and samples arrived the next day!
2019年8月25日
自発的なレビュー
Stonetrader からの回答
Hi Mary,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with the product you received and that your delivery arrived promptly.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Good quality tile arrived safely and…
Good quality tile arrived safely and promptly would highly recommend
2019年8月14日
自発的なレビュー
Stonetrader からの回答
Hi Trudy,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with your tiles and delivery, also that you would recommend us to others.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
One of the friendliest companies to deal with
Firstly Stone Traders customer service is second to none! They are so helpful and very efficient.
Secondly I order tiles regularly and for what I use them for I love them and so do my customers. I highly recommend Stone Traders to friends and family all the time
2019年8月8日
自発的なレビュー
Stonetrader からの回答
Hi Bonnie,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you are happy with your service you have with Stone Trader, also that you would recommend us to friends and family.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Dreadful communication during delivery process.
The price and quality of the products is excellent, but communication throughout delivery was non-existant.
Half of my order was dispatched from another warehouse using a different courier. This portion of my order arrived 5 days after the first part of the delivery (this is not stonetrader's fault - more so the courier company that is used).
I had to phone stonetrader on 5 consecutive days, and had people waiting in for delivery on 3 days before this portion of my order was delivered. This wasn't a very good experience.
2019年7月10日
自発的なレビュー
Stonetrader からの回答
Hi Natasha,
Thank you for taking the time to leave our company a review on our Trust pilot page.
I am really sorry that you've had a bad experience using Stone Trader's Carrier service.
As we do not stock everything in one warehouse we sometimes send one order as 2 parts, this does in no means excuse the amount of time you waited for your second delivery, If its something we can improve on we will have a good look into this.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service
Excellent service. Great price, fast free delivery and brilliant product 👍
2019年6月27日
自発的なレビュー
Stonetrader からの回答
Hi Bruce,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
Its good to hear that you are happy with your purchase and that the Delivery and Service exceeded your expectations.
If you need any further advice or assistance with our tiles please don't hesitate to contact us.
Kind regards,
Stone Trader
Stonetrader からの回答
Hi Su,
Thank you for taking the time to leave us a great review on Trustpilot!
It's great to hear your very positive comments about our customers experiences.
Also we look forward to you using us again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Had what I wanted and delivered promptly
2019年6月2日
自発的なレビュー
Stonetrader からの回答
Hi Nigel,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
We are pleased to hear that you found the product you wanted and that the delivery was a pleasant experience, we will keep making an effort and keep up to our usually high standards.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Still waiting for my refund it’s been…
Still waiting for my refund it’s been over a week already not impressed
2019年5月18日
自発的なレビュー
Stonetrader からの回答
Hi Aron,
Thank you for taking the time to leave our company a review on our Trust pilot page.
I am really sorry that you've waited this long for your refund.
I believe the issue was that when the tiles came back to us they needed to be counted and checked and that information was not relayed to me which delayed your refund.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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