Apprezzato il riguardo nell'assistenza…
Apprezzato il riguardo nell'assistenza del cliente sia per il criterio di tracciabilita' del pacco che per la puntualità della consegna.
2026年5月26日
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
4.0
ほぼ満足
14件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
OEM Replacement Parts For legacy Case...
OEM replacement parts for a computer case that is out of production. I found some 3D printed aftermarket products, but they did not include the hard drive pins. Fast delivery!
2026年5月26日
Order CMS8338
Order CMS8338
Having upgraded my graphics card to a 9070xt, I needed another 8-pin PCI-E cable for my power supply.
It was impossible to find an original online, so I ordered from the official website. A VERY BAD EXPERIENCE.
€7.50 for the cable and €9.50 for shipping.
Place order on May 23, 2026, still not received.
GPU ordered on pccomponentes.it and it arrived in 3 days.
Such a slow delivery is unacceptable considering the shipping price.
2026年5月26日
Excellent Customer Care ( and they DO Care !)
Bought the Ncore 100 Air S case on sale via the web store. Sadly upon arrival the included PSU was not included. Contacted Cooler Master right away, excellent service! Query was forwarded to correct sales rep. That sales rep immediately contacted me after the weekend and presented the solution. If it was not for the weekend that actually means they solved it without 24hours, which is crazy! Just received the PSU and I am really happy with the customer service and assistance from Cooler Master. Top Notch you guys!
2026年5月15日
自発的なレビュー
Die Seitenscheibe kam gut verpackt und…
Die Seitenscheibe kam gut verpackt und zügig bei mir an.an.Alles super gelaufen vom Anfang bis zum Ende ohne Probleme.Wenn ich wieder etwas brauch und das Teil hier vorrätig ist bestelle ich wieder hier.
2026年5月1日
Store Coolermaster からの回答
Hallo,
Thank you for the 5 star review and for taking the time to share your experience with the Cooler Master EU spare parts store.
It is good to hear that the side panel arrived well packaged and quickly, and that everything went smoothly from start to finish. We will keep working to make sure the parts you need are available whenever you come back to us.
Vielen Dank again and see you on your next order.
I havent received my order
I havent received my order. I'm waiting for that long time ago. I can't contact with the shipping trade for asking. I think its not a very good service
2026年4月24日
Store Coolermaster からの回答
Hello,
Thank you for taking the time to share your feedback. We are sorry to read about your experience and would like to look into this properly.
Could you confirm whether you have contacted our support team directly about this order? We do not have any record of a case from your side, and shipping issues can only be investigated once they are reported to us. Once a parcel is marked as delivered by the carrier, it is closed on our side and we are not able to chase it on our own initiative without a customer reaching out first.
International shipments can occasionally run into customs delays or carrier handling issues outside of our direct control, and these can take time to resolve. That said, we are happy to help wherever we can.
Please send us your order number and full shipping details at shop@coolermaster.eu and we will investigate immediately and come back to you with an update.
Parfait...
2026年5月1日
Store Coolermaster からの回答
Bonjour,
Thank you for the 5 star review and for choosing the Cooler Master EU spare parts store. It is great to hear that everything went well on your order.
Merci beaucoup
schnelle lieferung ,ordenlich verpackt…
schnelle lieferung ,ordenlich verpackt und es funktioniert,so sollte es überall sein
2026年5月1日
Store Coolermaster からの回答
Hallo,
Thank you for the 5 star review and for taking the time to share your experience.
It is great to hear that the delivery was fast, the packaging was tidy, and everything is working as it should. That is exactly the standard we aim for.
Thank you.
Very fast shipping and great experience!
2026年3月31日
Store Coolermaster からの回答
Hello,
Thank you for the 5 star review and for choosing the Cooler Master EU spare parts store. It is great to hear that shipping was fast and that the overall experience was a positive one.
Thank you again
I found the cables I needed.
I found the cables I needed (Modular PSU) through their website and they delivered them with no problem. You can also keep track of the package delivery through them.
2026年3月20日
Store Coolermaster からの回答
Hello,
Thank you for the 5 star review and for taking the time to share your experience.
It is great to hear you found the modular PSU cables you needed and that the delivery and tracking went smoothly from start to finish. Spare parts availability and clear shipment tracking are two areas we keep working on, so this feedback is much appreciated.
excellent support
I received excellent support. I ordered a circuit board for a case but was sent the newer version of the case. I contacted them and they immediately shipped me the top of the new case for free. I would order from this company again.
2026年3月16日
Store Coolermaster からの回答
Hello,
Thank you for the 5 star review and for sharing your experience.
These mix-ups can occasionally happen with spare parts, as there are many similar models and revisions in our catalogue, and matching the exact version is not always straightforward. We are working every day to improve this process on our side, and we really appreciate your understanding while we sorted it out. It is good to hear the replacement top panel arrived and resolved the case.
Thank you again and see you on your next order.
Great Company - highly recommend
Quick respond to my Question to the Master Hub.
Quick delivery of my order
I hope Master Hub support for macOS is coming soon too.
2026年3月20日
Cooler Master assistance excellent for the tempered glass of my case
I contacted Cooler Master because I needed the spare tempered glass panel for my PC case. The European assistance responded to me in a fairly fast and professional way, immediately explaining availability, costs and shipping methods of the spare part. In a few days the order was processed and the glass arrived well packed and in perfect condition, 100% compatible with my model. Considering that with other brands it is often a nightmare to get spare parts, in my case Cooler Master has proven to be serious and reliable for after-sales support. I recommend their products also for this reason.
2026年3月17日
Store Coolermaster からの回答
Hello,
Thank you for the detailed 5 star review and for taking the time to share your experience.
It is great to hear that the tempered glass panel arrived quickly, well packaged, and 100% compatible with your case. After sales support and spare parts availability are two areas we put a lot of effort into
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。