HP Store レビュー 

I have literally spent hours and hours on the phone with hp sales, support, technical support, supervisors and I still don’t have a resolution. I bought the OmniStudio and I received it as a defective product. The technician told me they were going to replace it and they send me the same computer and the keyboard wouldn’t light up to complete initializing it. We tried 3 different keyboards. HP didn’t have a keyboard replacement. They offered me $90 credit. If hp didn’t have a compatible keyboard how was I supposed to find one myself?

It has been a nightmare hassling with hp to give me a refund. They took over a week to send me the return label. I don’t recommend anyone buy from hp Store to experience even a portion of the frustration I have been through.

The 30 day warranty doesn’t apply without stressful repeated calls begging for a refund.

The people are very nice and offer to help but they don’t follow through.

i have been a loyal user of HP products since the late 90's but I have to say the past three months I have submitted queries and questions to customer service they do not answer back this is highly rude and very unprofessional, i submitted an email enquiry last Wednesday no body has had the decency to contact, i also sent yet another e-mail enquiry on the 2nd of this month at 10.00 am we are now on the 4th of June so they have had more than adequate time to respond over all i would say i have reached out at least 60 to 80 times plus and just very ignorant its lack of customer service like this that just encourages people to go elsewhere

Terrible. Paper gets stuck all the time and jams. The ink runs out very quickly. I'm taking my HP and throwing it out. Off to buy a different brand.

I ordered two printer cartridges from HP: one black cartridge and one colour cartridge.

Instead, HP sent me two colour cartridges.

I contacted customer support and clearly explained that I had received two colour cartridges instead of one black and one colour. However, their reply said something like: “Sorry that you received two black cartridges.”

That was not what happened. That was not what I wrote. I had clearly explained the problem, but they still managed to misunderstand a very simple email.

After more back and forth, they finally seemed to understand that I had ordered one black cartridge and one colour cartridge, but had received two colour cartridges. They then told me they would replace the incorrect items with the correct ones: one black cartridge and one colour cartridge.

They sent me a return label, and I returned both colour cartridges exactly as instructed.

After all of that, they sent me a replacement package.

And what did I receive?

Only one colour cartridge. No black cartridge at all.

So the situation is now even worse. I originally paid for one black cartridge and one colour cartridge, HP first sent me the wrong items, then asked me to return them, and after I did exactly what they told me to do, they still failed to send the black cartridge. I still do not have the black cartridge I paid for.

This has been going on for several weeks, and I still cannot use my printer properly because of HP’s repeated mistakes and careless handling of the issue.

To make it clear:

I ordered one black cartridge and one colour cartridge
HP sent me two colour cartridges
I contacted support and explained this clearly
Support misunderstood the issue and replied as if I had received two black cartridges
HP eventually agreed to replace the items
I returned both colour cartridges using HP’s return label
HP then sent me only one colour cartridge
The black cartridge is still missing
The problem is still not resolved

The customer service has been extremely poor. They do not seem to read emails properly, and every step of the process has created another problem instead of fixing the original one.

Another frustrating point is that I cannot even find a proper customer service email address for HP UK where I can send a detailed complaint. If such an email exists, it is hidden so well that an ordinary customer cannot find it. For a company as large as HP, this is unacceptable.

The support process feels deliberately difficult and unhelpful. But even when I did manage to contact them, they still failed to understand a very simple explanation. How can customer support help customers if they cannot even read an email correctly?

At this point, it feels like I have simply lost money and will be left with only one cartridge, while the black cartridge I paid for is still missing.

This is one of the worst customer service experiences I have had. HP made the original mistake, then misunderstood the complaint, then failed to correct the order properly, and after several weeks the issue is still unresolved.

I expected much better from a company like HP.

My package was delivered incomplete but HP refuse to acknowledge this and have made no attempt to refund nor deliver the missing item. I ordered a new laptop for my wife in early April and also added in a USB Hub to the order. A few days later a package came from HP but only containing the Laptop.

HP were both difficult to get a hold directing everything to a chatbot and phone numbers and emails are scarce to find.

Despite me pointing out that the package only contained the laptop and that it was possible that the other item fell out (there was a small 15cm part of the bag that was not fully sealed). HP's investigation concludes that I got the full delivery. Case closed.

Several phone calls I made were not followed up as requested and promised by email / phone call.

So I am left with HP not having delivered me what I have paid for and am supposed to be happy with that. I must be a thief?
So disappointing with a company I believd was reputable.
It would be very difficult to use HP again.

Past experience has been flawless, but then I was lucky enough to receive everything and didn't ever need customer support.

Webseite fragt mehrmals während des Auswahl- und Kaufvorganges nach dem gleichen Login und multipliziert daduch die Bestellmenge. Weiterleitung zu PayPal funktioniert nicht einwandfrei, da nach Zahlungsfreigabe zum Warenkorb zurückgeroutet wird mit Status ausstehende Zahlung. Letztendlich werden Bestellmenge und Kaufpreis weder bei HP noch bei PayPal angezeigt, jedoch dann Zahlung für falsche Artikelanzahl ausgeführt. Sofortiges Storno bei HP weder online noch telefonisch möglich. DHL Express ermöglicht online keine Annahmeverweigerung. Nun also den Rücknahmeprozess starten… Nächster Kauf sicher persönlich im Elektrofachgeschäft vor Ort.

Awful awful awful awful. DO NOT USE. I wonder if CEO Ruth Patterson is proud to head such a shambles? Ordered, didn't deliver, lied about delivery, delivery failed, terrible customer service. We thought buying from a reputable company would mean a positive experience. This has been anything but. DO NOT BUY. They deserve to fail.

I ordered a laptop, have made multiple return requests which were all ignored, sent emails which were also ignored.
Phoned them and was given conflicting information about dates and whether I'd need a label, refused to give me a tracking number and I can see DPD doesn't have one arranged from my house.
At the moment it's impossible to return the laptop as they're ignoring all attempts to do so.
Now my order is not showing in my orders at all when when I search it.

Wow - where to start? I will NEVER buy an HP product again. Defective product and terrible (non-existent) customer service. Defective printer delivered yesterday that would not print a single page - I have since spent four hours in a loop of AI assistants, calls to at least four different HP numbers, agents who cut me off, automated systems that say they have no record of the serial number of the printer (printed on the invoice) or my email address (that they have used to send me the invoice). I am now stuck and out of of options. No prospect of a refund or replacement, plus I'll have to pay to take the defunct 16KG machine to the dump. I have been defrauded, in my view.

Simply WOW. You are better off burning your money than ordering from their store.
I ordered a £600 monitor a month ago paid for express delivery to receive it in 2 days, and I have been calling every single day chasing my order and I’m being told it could take another 30 working days to arrive.
Their customer service is a laughing matter. STAY AWAY AT ALL COSTS

Update:
NO PRODUCT, NO REFUND

Horrible surprise to be forced into using HP cartridges which are horribly expensive. Other. compatible cartridges at reasonable costs were blocked by HP. The HP service desk was vacuous, unresponsive and seemed intent on up selling. I will be avoiding all HP products in future including laptops.

Ho acquistato una stampante HP LASER JET MFPM140W,OGNI VOLTA CHE TERMINA IL TONER ORIGINALE DEVO PORTARLA IN ASSISTENZA,perchè da sempre errore.dopo le festività pasquali la porterò in assistenza e vediamo il problema questa volta. Forse la casa cambia gli aggiornamenti?mai più questa marca di stampante.

HP Store have refused a refund despite me requesting it on time and getting a reply from their "NoReply" email account, which said that they would contact me with instructions to return but they never did. When I chased this up (which was not easy), they then said I was out of time! So frustrating. I would never buy from them again.

Super freundlicher Kundenservice und schnelle Lieferung

PRoduits catastrophiques n'achetez pas les imprimantes HP elles ne fonctionnent pas vous ne pouvez utiliser que el scartouches HP ce qui ets illégale quelle perte de temps et d'argent !

truffatori incapaci
dovrebbero chiudere immediatamente per mancanza di serietà professionalità e correttezza verso i clienti, ho acquistato un alimentatore originale per un mio PC doveva arrivare entro 48 ore come da sito ma niente da fare a questo punto contatto gli assistenti e scopro che non hanno il prodotto che ho acquistato e che forse arriverà a fine marzo e a quel punto avrebbero fatto la spedizione tutto questo sa di truffa non puoi fare acquistare al cliente un articolo che non esiste in magazzino e non avvisarlo nemmeno, ho chiesto il rimborso istantaneo e per caso vengo a sapere che il tempo per un loro rimborso occorrono 8 giorni e vergognoso tutto ciò E SCONSIGLIO A TUTTI DI FARE ACQUISTI DA QUESTI AUTENTICI TRUFFATORI.

@HP, you owe me an enormous apology, and if you were an organisation with a shred of dignity, you would reach out and make amends. No person should be stressed to the point of almost having a seizure, especially a neurologically disabled person such as myself. If I could give you negative stars on this review I would.

I have spent more than 3 hours attempting to get a warranty issue resolved with this defective, assinine organisation sorted. The company's customer service team are ineffective, rude, lazy and do not know anything about how to make a good customer experience. I called to put in a complaint about the poor treatment and how every single customer service agent decided to transfer me to a different team (wrong teams) because they did not want to do their job. One customer service agent decided to invoke an "emergency service procedure" meaning they could no longer deal with my enquiry and this resulted in nobody picking up the phone thereafter.

I wanted to put in a complaint to their customer service team, requesting an apology and compensation for the abuse. I was given an email address that DOES NOT EXIST or does not receive inbound communications. I am a consumer who was put through to the business team and then spoken to disrespectfully as if I put myself in that line.

This would have been a stressful experience for any customer, which leads me to painfully state this service is not designed for disabled students at all. The products are great, but if there are any problems, you won't get them resolved. An organisation should not stress you out to the point that your health is compromised.

Honestly, I have been a HP since my mum got me my first laptop in 2007 and swore I would never use anyone else. Turns out there is no reason to be loyal to this company.

If you really hate someone, make them deal with HP "customer service"; it is the worst.

@HP you have the money to do and be better. Please try.

Null Support. Irgendwelche unprofessionellen Mitarbeiter, die keine Ahnung von Computern haben. Wollen einem Geld abknöpfen, bevor sie wissen was kaputt ist. Die Qualität der Geräte ist lausig. Nach einem Jahr ist der Laptop kaputt! Eine Drecksfirma.

pessimo prodotto - assistenza assente se non a pagamento e anche a pagamento inefficiente.

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