HP Store レビュー 

I requested a cancellation of an order within 2mins of mistakenly putting in the wrong address, because your system does not populate the delivery addressed based on the paypal system that most other companies use.

Despite me sending 3 requests, speaking to an agent first thing the night after ordering, your system seems incapable of stopping it. Surprising given you are a computer company and can send digital messages to another computer within milliseconds. While it was my mistake to some degree with wrong address, the fact that when I ordered the exact same item 5 mins later to the correct address to speed up the product arriving with me, this item is still stuck on the processing stage at the warehouse. Showing that it is just random luck and not an organised proficient computing system that manages orders!

Even when speaking to customer service they seem to be able to do nothing by try and placate and send an email to another department! No actual tangible resolution like e.g. Sorry Mr xxxx that this has happened, I have been able to immediately cancel the order and your refund will be processed within xx days. Even the concept of picking up a telephone and calling the warehouse seems to be not even possible anymore!

So due to complete inappropriate and not fit for service systems, I am left with an item being delivered over 60miles away and another that just doesn't want to be delivered it seems!

All of this is compounded by a customer service agent who shouted at me in a chat (CAPS lock) and could not wait just a few moments for me to write the complex situation in to a chat window! AI could have coped better!

I have had good experience with HP up until this point, but I am seriously considering returning all orders (when I finally get them!).

UPDATE moments after submitting this: They have now cancelled only part of my other replicated item order to correct address due to it being out of stock! SO I have now had to cancel both orders, as I cannot get what I wanted. So HOP have lost income here from not having better systems and resolution to things.

J ai acheté une imprimante, demander un retour car il était défectueux impossible de faire un retour avec le QR code on donc opté pour un enlèvement depuis le 30/ janvier 2026 plus de nouvelles après plusieurs appels et 15 jours plus tard je reçois un email pour me signaler que l imprimante est en rupture de stock et qu il ne savent pas quand ils la recevront, je demande donc un remboursement, l agent m assure de mon remboursement et me dis que je vais recevoir une confirmation par email évidemment j ai jamais rien reçu, je rappelle aujourd’hui je tombe sur une dame qui me fait un copier coller de la conversation que j ai eu avec son collègue et là j attends le mail de confirmation pour mon remboursement en espérant le recevoir cette fois ci mais honnêtement je ne vous conseille pas de un retour avec la boutique HP France

DO NOT ORDER INK FROM THE HP STORE. NEVER TURNS UP AND NO ONE TO CONTACT. DISGUSTING SERVICE

Der eigentliche Defekt am Gerät kann passieren – das ist nicht das Hauptproblem. Entscheidend ist für mich die Qualität des Supports, und hier bin ich massiv enttäuscht.

Die Kommunikation erfolgte über ein Übersetzungstool, das zu erheblichen Verständigungsproblemen geführt hat. Rückfragen wurden missverstanden oder nicht korrekt beantwortet. Zwei Supportmitarbeiter waren nicht in der Lage, mein Anliegen strukturiert und lösungsorientiert zu bearbeiten.

Der telefonische Support ist ebenfalls äußerst frustrierend. Die eingesetzte KI hilft kaum weiter, Weiterleitungen funktionieren nicht zuverlässig, und Gespräche wurden teilweise beendet, ohne dass eine Lösung angeboten wurde.

Zusätzlich wurden in meinem Fall Systemdaten (z. B. Garantieangaben) offensichtlich fehlerhaft hinterlegt, was weiteres Vertrauen kostet.

Technische Probleme können auftreten – aber der Umgang damit entscheidet über die Kundenzufriedenheit. In meinem Fall war der Support deutlich unter dem Niveau, das ich von einem Unternehmen wie HP erwarte.

Po złożeniu zamówienia - 1 tusz do drukarki, w przeciągu dwóch tygodni otrzymała dwa przypomnienia o płatności. Dwukrotnie wysyłałam potwierdzenie płatności. Po 14 dniach gdy dodzwoniłam się na infolinię Otrzymałam informację że płatność jest niezaksięgowana i że mogę zadzwonić pod wskazany numer by dowiedzieć się dlaczego. PORAŻKA !!!!!! Nigdy więcej żadnych zakupów w tej firmie !

Trotz Kontaktaufnahme mit Chat und dem Versprechen sich zu kümmern, passiert nichts. Dringlichkeit wurde kommuniziert. Willkommen im Mittelalter! Eine Überweisung dauert 5 Tage?? Die Sofortüberweisung war Sekunden später auf dem Konto und der Zahlungsbeleg wurde inzwischen 2 Mal gesendet.
Nie wieder!!

Despite having a confirmed collection date by both email and text message, no one turned up to collect as agreed. This has now happened five times.

On each occasion, I rearranged my schedule and waited in, resulting in repeated loss of earnings. Given the written confirmations provided, this level of failure is completely unacceptable.

What makes the situation even more frustrating is that there is no option to speak to anyone by phone, only email, which has made resolving this issue unnecessarily difficult and time-consuming.

This is absolutely shocking treatment. After five missed collections, despite clear confirmation and financial loss on my part, I would not recommend HP to anyone.

I expect a prompt response explaining how this will be resolved.

I recently purchased a laptop carrying case which after on a few uses torn along one of the seams. On contacting HP customer support I was informed I wasn't eligible for any further action. I wasn't asking for anything specific, however I did expect an exchange. This is dreadful service for an item that is only 1 month old. Never again HP

Ordered a laptop. Got the DPD notification it had arrived at the delivery point...except it wasn't there. According to DPD I had refused delivery and they'd returned it to sender even though I'd not seen them or the item. Got them to send a replacement except they can't tell me what courier they'll be using or when it'll be coming...Utterly awful experience

Nachdem es mit der Zahlungsüberweisung Missverständnisse gab, hat die der HP Service am Ende sehr bemüht den Versand meines Laptop doch noch zu ermöglichen. Daher muss ich meine fairerweise auch diese Bewertung korrigieren.

My laptop was not fixed even though I was charged 12 times. I spoke to several agents and case managers (James Kumar and Lexi Martinez) and Alex the supervisor who failed to provide me the basic repair service even after payment. James was very unprofessional (scoffed when I wanted to speak to a supervisor) and gave me disinformation. Very disappointed and dissatisfied with the service. They take more than 24 hours to respond and unable to reach via email and phone which they provided via email, even after telling them about my urgenct situation. I am not happy about the compensation with respect to the loss I am facing. I hope they will be held accountable.

I should have read trustpilot before using the Hp Store, which was a deeply troubling experience.

I put two laptops in my basket, for a total of £558. Noticing their offer of 10% discount for orders over £599, I then added two care plans at £23.77 each , for a total of £605.54, which when discounted came to £544.99.

I confirmed the order, and also authorised my credit card provider to deduct £544.99 from my card.

Later I received an order acceptance for £595.40 and discovered my card charged £595.40.

My enquiries lasted 90 minutes with three departments at HP by phone, online chat and email; who gave diverse spurious and incorrect explanations as to where this higher figure came from, and ignoring the essential message that I would just like the goods I ordered, at the price at which I ordered them.

Luckily they have now agreed to refund me £50.46.

So one star for atrocious customer service. One star for bumping up the price without consultation. One star for not even trying to give any explanation. As they say , that’s only because zero stars is not an option.

De desktop die ik bij HP kocht was binnen twee dagen defect (DOA). De technische dienst via WhatsApp reageerde snel, maar daarna liep het mis bij post-sales. Zonder overleg werd beslist om enkel een terugbetaling te doen omdat het model zogezegd niet meer beschikbaar was. Er bestaat nochtans een technisch identiek model met een ander front panel. Ik heb meerdere keren gevraagd om dit als vervanging te krijgen, maar kreeg geen antwoord, ondanks contact via verschillende kanalen. Ook werd mijn review over het defect binnen twee dagen niet geaccepteerd. Voor een merk als HP had ik een veel betere communicatie en opvolging verwacht.

J'ai pris contact avec votre Service Relations Client HP j'ai un accords amiable le 13 janvier 2026 : je veux acheter une batterie d'origine HP tout simplement, cela dure depuis fin décembre 2025. Je ne liste pas les difficultés rencontrées avec votre service pièces détachées ! Hier j'accepte la proposition faite par le Service Relations Client qui m'indique faire le nécessaire pour la vente de la batterie selon la proposition faite et je précise sans la réparation dans vos ateliers (il est hors de question que j'envoie à l'étranger mon PC). J'ai tout à fait le droit de choisir le prestataire qui installera ma batterie. Ce jour réception d'un mail du Service Relations Client : l'accords amiable n'est plus valable (hier il l'était) et en plus la vente de la batterie est liée à la pose en vos ateliers. Est-ce bien sérieux ? Le Service Relations Client peut s'engager puis se rétracter ? Les Relations clients sont unilatérales ? N'est ce pas un abus et des pratiques commerciales frauduleuses ?

Ik wilde graag gebruikmaken van de korting voor leerkrachten. Mijn professionele e-mailadres werd niet geaccepteerd omdat mijn onderwijsinstelling nog niet bekend was bij HP. Via de website kun je niet verder: geen mogelijkheid om je lerarenkaart te uploaden of wat dan ook.
Ondertussen ben ik al ruim een uur bezig om te horen hoe ik me kan registreren als leerkracht. De afdeling verkoop kon me niet helpen en verbond me door met de technische dienst. Die gaf een telefoonnummer van de HP Store. Die gaf me de tip om de chatbot te gebruiken. Bijzonder frustrerende ervaring: medewerkers lijken niet te lezen wat je schrijft, geven URLs op die ofwel niet werken ofwel niet relevant zijn, noem maar op. Ook kreeg ik een telefoonnummer, opnieuw van de technische dienst. Aaargh!

I am sharing this review to warn potential customers about how HP printers and HP+ work in practice.

My HP ENVY 6022e printer was remotely blocked with the status “Unable to print”, despite being fully functional, connected to the internet, and visible in my HP account.

The printer could not print anything at all, including test pages. This was not a hardware failure.

After contacting HP Support, it was confirmed that the issue was caused by an HP+ account-level authorization lock. The printer itself was confirmed to be fully functional, but printing was blocked due to cloud-side restrictions controlled by HP.

During support interactions, my case was initially and incorrectly treated as an “ink issue”, and I was repeatedly instructed to purchase genuine HP cartridges, even though printing was completely blocked and no cartridge error existed.

HP Support later confirmed in writing that once a printer is set up with HP+, it becomes permanently locked into that program after a short initial period. After that point, it is not possible to return to regular mode, and the printer will only function fully with genuine HP cartridges.

This means that:
– a working printer can be rendered unusable remotely,
– basic printing can be blocked by account or cloud authorization issues,
– users permanently lose the freedom to choose ink cartridges after HP+ activation.

I was not clearly aware at the time of purchase or setup that choosing HP+ would result in a permanent loss of functionality and choice, unrelated to hardware condition.

I strongly advise anyone considering an HP printer to carefully review the implications of HP+ before activating it, especially if the printer is intended for essential personal or professional use.

I received an HP monitor with missing parts and a broken packaging seal, which immediately raised red flags about whether this was used, returned, or improperly handled. For a company as large as HP, this level of quality control failure is shocking.

To make matters worse, customer service was completely unhelpful. Instead of taking responsibility or offering a quick resolution, I was met with scripted responses, deflection, and zero urgency. No ownership, no empathy, and no real solution.

Buying new hardware should not feel like a gamble. Between the damaged packaging, missing components, and poor customer support, this has been a frustrating waste of time.

I expected far better from HP and will never be purchasing anything from them again.

Really bad service. They sent out used goods. The screen arrived in an open box and with no stand. Tried to sort out with customer service and they just don't care. Will never use them again.

Koop hier niets. Slechte service, slechte bejegening. Veel beloftes maar weinig daden. Je wordt gewoon niet serieus genomen.
Producten worden via gewone pakketdienst verstuurd. Als daar wat mis gaat, kun je wachten op je product tot ze via e-mailtjes iets vinden. Als je annuleert krijg je pas je geld als ze zelf hun product hebben gevonden (terwijl het zoek zijn daarvan onder hun veranwoordelijkheid valt). Ik wacht nog steeds op mijn terugbetaling (6 weken na het annuleren).