Straight2You レビュー 

121
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordered a pool, while going to build I soon realised it was missing the support legs. Contacted the company and I was swiftly offered a refund, received within a few days. Can’t fault company I will o... もっと見る

5つ星のうち5の評価

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... もっと見る

企業が回答しました

5つ星のうち5の評価

I was pleased that the item arrived so promptly as it was a birthday present and came in time for the birthday. HOWEVER I made an order at the same time order S21412 and am still awaiting delivery!... もっと見る

企業情報

  1. おもちゃ屋
  2. キャンプ用品店
  3. カヌー・カヤック店
  4. 子供向けのおもちゃ屋

当該企業による記述

Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

121件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(121)

過去12か月のレビュー数: 33

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Promt service

From ease of ordering through to the delivery was all a very quick service.
Delivery driver very nice, friendly and polite.

2023年8月12日
5つ星のうち1の評価

You put the wrong price on the site

You put the wrong price on the site, I made the purchase then you cancelled and gave me the refund, I want my longboard for the price I paid!

2023年8月7日
Straight2You ロゴ

Straight2You からの回答

Hello, this was an error and I'm afraid there is no legal option to sell it to you at the price advertised. We are sorry you are disappointed with your purchase and did contact you to let you know. As you did not come back to us we processed the refund accordingly. Thank you.

5つ星のうち5の評価

Dukdalf folding table

I purchased a Dukdalf folding table, the price was good, delivery was quick and I was informed at every stage, and the item was well packaged.

I had a couple of questions prior to ordering which were answered promptly by email.

2023年7月31日
5つ星のうち3の評価

When the paddle board came it had dirty…

When the paddle board came it had dirty marks all on the top tried scrubbing it but it is not coming off

2023年7月24日
Straight2You ロゴ

Straight2You からの回答

Hello, this sadly was a supplier issue with warehouse storage their side. We cannot open boxes to check contents but, as with any product issue like this, our supplier has always replaced any problem boards for a new one. I have checked and cannot see any correspondence regarding your order from. you letting us know, but if you contact us, we can get the supplier to replace it for you no problem. Thank you!

5つ星のうち4の評価

Order came really quickly

Order came really quickly. However the colour of the product was not the same as the photos. Thankfully I didn’t mind but other people may do.
So I knocked 1 star off.

2023年6月24日
5つ星のうち5の評価

I had an issue with delivery and the…

I had an issue with delivery and the item I received however they were very fast to resolve the problem and were great at keeping me informed of the next steps. Jordan in particular was very friendly and extremely helpful.

I would definitely recommend this company.

Great customer service.

2023年6月21日
自発的なレビュー
5つ星のうち1の評価

The wrong item was sent and therefore…

The wrong item was sent and therefore missed child's birthday.
S2Y offered fulled refund on return of incorrect item, which I have taken. Obviously I had to struggle through my child's birthday with a subsititue gift.

2023年5月25日
Straight2You ロゴ

Straight2You からの回答

Hi Alex,

I am very sorry to hear this.

After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and providing a returns label.

I sincerely apologise for the inconvenience caused, once again.

Kind Regards,

Jordan

5つ星のうち1の評価

Avoid

The item we brought for our son birthday came broken. No reply from them, had to use PayPal to get our money and they are now not responding to PayPal. I wouldn’t recommend these to anyone.

2023年5月5日
Straight2You ロゴ

Straight2You からの回答

Hi Daniel,

I am very sorry to hear this.

After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and have provided further information on this matter.

I sincerely apologise for the inconvenience caused, once again.

Kind Regards,

Jordan

5つ星のうち1の評価

Still waiting for the delivery….now…

Still waiting for the delivery….now more than a week

2023年4月29日
Straight2You ロゴ

Straight2You からの回答

Hi Diana,

Thank you for contacting us. As I can see from our delivery portal your package was delivered on the 3rd May 2023. If this is not the case, we're more than happy to assist further. Please feel free to contact us via Sales@straight2you.co.uk

Regards,

Jordan

5つ星のうち2の評価

Iight doesn't work and something's…

Iight doesn't work and something's wrong with the items but not point to return even more expensive than the original price!! Disappointed ☹️

2023年4月11日
Straight2You ロゴ

Straight2You からの回答

Hi Margartia,

We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

5つ星のうち5の評価

Purchased a last minute gift for my…

Purchased a last minute gift for my niece and rang them to ask if it could be shipped sooner.
They got the butterfly garden out the same day and I received it within 24 hours.
Great service. Will use again!

2023年1月31日
自発的なレビュー
Straight2You ロゴ

Straight2You からの回答

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

5つ星のうち1の評価

Have to pay to return faulty goods

Had a toy helicopter arrive that didn't work contacted straight2you on there website and didn't get a response, so 5 days after I got in contact with klarna who i made the payment through and sent straight2you a email also. They finally got back in contact with me to send me instructions on returning item but I would have to pay postage and there is no clarification as to whether I would be reimburst once toy is proven to be faulty. I have sent a email asking this but yet again received no response 😑 its not fair that I should have to pay for postage on a item that doesn't work. I've decided I cannot be bothered to chase them anymore but leave my reviews on websites instead.

2023年1月5日
自発的なレビュー
Straight2You ロゴ

Straight2You からの回答

Hi Maxine

We sincerely apologize for your negative experience with our customer service department. Here at Straight2you, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in clarifying postage cost.

I've forwarded this issue to our customer service team.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Jordan

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