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String Sports レビュヌ 33

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TrustScore 5段階評䟡の4.5

4.4

テニス甚品店
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5぀星のうち5の評䟡

I have purchased two tennis rackets from String Sports . Both rackets have been fantastic, well priced and delivered within 2 days of my order . A great place for all your tennis goods .

5぀星のうち5の評䟡

I would like to recommend String Sports for their superb customer service and racket knowledge. After thorough discussion, the manager helped me choose the strings and racket and ensured a quick spee... もっず芋る

5぀星のうち5の評䟡

Very helpful staff, knowledgeable and patient despite my ignorance in regards to tennis and its realm. They guided me through my shopping experience and advised me without being pushy.

5぀星のうち4の評䟡

Would have scored 5 however order for a dozen tennis balls resulted in only 4 being delivered. It was however subsequently quickly resolved and were upgraded to 5 stars.

䌁業情報

  1. テニス甚品店

圓該䌁業による蚘述

We’re proud to be one of the UK’s leading racket specialist stores, stocking all the top brands including Wilson, Babolat, Head, Yonex and many more. Whether you’re a beginner or a competitive player, we’re passionate about delivering expert advice, outstanding customer service, and competitive prices across our full range. Established in 2010 as a bricks-and-mortar store, we built our reputation on trust, knowledge, and community. In 2021, we expanded online to bring the same high standards of service and product expertise to customers across the UK. What sets us apart is our team. Every member of staff is an experienced tennis or padel player — including former professional players — so you’re always getting genuine, informed advice. From choosing your next racket to restringing, footwear, or bag recommendations, we’re here to help you make the right decision for your game. We look forward to supporting you and helping you play your best.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

33件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 50に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Excellent service provided

Excellent service provided! I’ve been a customer of String Sports for years and still yet to have a bad experience with them.

2026幎2月12日
自発的なレビュヌ
String Sports ロゎ

String Sports からの回答

Thanks Finlay! Look forward to seeing you in store soon

5぀星のうち5の評䟡

Fantastic service every time

Fantastic service every time. The stringing is always done quickly and to a really high standard, and the staff are friendly, knowledgeable, and happy to help with any questions. Great customer service and a shop I trust with all my rackets. Highly recommend

2026幎2月18日
自発的なレビュヌ
String Sports ロゎ

String Sports からの回答

Thanks Scott. See you soon.

5぀星のうち1の評䟡

missing item

I am extremely disappointed with this platform and had a very bad experience. Due to the damaged package and the missing items, I attempted to communicate by email. However, I waited for a week but received no response or solution.

2026幎2月26日
String Sports ロゎ

String Sports からの回答

Hi Na, We are really sorry this has happened. We have not yet recieved any email from yourself that we can see. One of the team has called you and left a message to see if we can resolve any issue you may have with your order. We are a little in the dark at the moment. All we can see is your order left us on time and arrived promptly. Please call us on 01413393996 or drop us an email customercare@stringsports.co.uk. Thanks Jordan

5぀星のうち1の評䟡

Surprised I received this email to


Surprised I received this email to leave a review.

Unfortunately, my experience was not great at all. I ordered a padel and needed it sent out quickly to get it in time for a competitive match I was playing. I replied to the order email asking for it to be sent over night and I’d cover the extra, tried calling but you just get voicemail (why have a number).

After multiple attempts to get in touch and get a functional reply, I then emailed to cancel the order as it was clearly not being looked at or arrive in time.

4 days after I received the padel and returned it, I got an apologetic reply. Emailed them again a few days ago to see the status of my return and to get my money back. Still nothing which meant the apology was empty.

Only after I sent a threatening email saying that they had 24 hours to sort this out or I’d raise a chargeback. Magically, I have now got my refund notification (without any comms).

As a small business owner myself, I would NEVER leave a customer to fester like this. Just shocking.

2026幎2月19日
5぀星のうち2の評䟡

No reply to numerous emails and online


No reply to numerous emails and online chat. I even wanted to add a bag and some balls to my order. They obviously didn’t want my business.
Delivery was very slow. This may have been due to the new year but this doesn’t excuse the lack of communication.
2 stars due to me being happy with my product

2026幎1月3日
自発的なレビュヌ
String Sports ロゎ

String Sports からの回答

Hi Danny, We are sorry you had this experience with us. No excuse but we have just entered the world of trust pilot. Customer care is high on our agenda and we have recently employed a new member of the team who is handling all our after sales service. Hopefully we can do better by you in the future.

Thanks Jordan

5぀星のうち5の評䟡

Friendly, helpful and speedy!

Used these guys in the past. They were friendly, helpful and speed with turnaround for the racket I bought. They were happy to do my string set up at no extra charge.
I ordered another racket from them and got the same service. Super quick delivery both times!
Highly recommend.

2025幎10月1日
自発的なレビュヌ
String Sports ロゎ

String Sports からの回答

Many thanks for a lovely review.

5぀星のうち5の評䟡

Speediest turnaround! Aced it!

I noticed String Sports were unreviewed on Trustpilot so called by phone to make sure the tennis racket was in stock. I also wanted to find out how long delivery takes when you add a stringing service. Amazingly, I received my racket the next day! I’m really chuffed and thought I would leave feedback to show my appreciation! Many thanks

2025幎8月28日
自発的なレビュヌ
String Sports ロゎ

String Sports からの回答

Thanks Sion 🙏

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