My listing was taken down without my knowledge. When I tried to relist it, it was not permitting it. I contacted customer services and they said it’s a high risk event and only some accounts are allow... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Jeg kjøpte billetter via StubHub til Coldplay i Gøteborg juli 2023. Ved ankomst viste det seg att billettene ikke var gyldige. Sannsynligvis solgt flere ganger av opprinnelig kjøper. StubHub fikk ikke... もっと見る
Bought tickets to see arsenal match, when we got to the stadium someone had already used the tickets an hour ago. Very distressing and annoying and stubhub will invistigate and just returned our money... もっと見る
StubHub International is an absolute scam, and I’m warning anyone considering using them: don’t. I bought tickets for two separate Gold Cup matches and received nothing. No tickets, no solutions, just... もっと見る
企業情報
当該企業による記述
StubHub International is a marketplace that provides fans a safe and trusted environment to buy and sell tickets to sporting, music and theater events all over the world. Every order is backed by our FanProtect™ Guarantee, with customer service all the way to your seat. The StubHub International Promise is simple, we back every order so you can buy and sell tickets with 100% confidence. FanProtect™ means every order is 100% guaranteed. Find out more about the StubHub FanProtect™ by visting our website: stubhub.ie
連絡先
1.8
期待以下
228件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience for Taylor Swift at Lisbon
Bought Tickets for Taylor Swift in Lisbon and everything was great and simple. I was kept informed all the way since I bought the tickets until I received the transfer with different emails to let me know when tickets were being released. Thank you! You made my daughter’s day!
2024年5月26日
自発的なレビュー
StubHub IE からの回答
That's fantastic to hear James ! We're thrilled that your experience purchasing Taylor Swift tickets in Lisbon was smooth and hassle-free. It's wonderful to know that you were kept informed throughout the process and that we could contribute to making your daughter's day special. If you ever need assistance in the future, feel free to reach out.
The worst experience with StubHub
The worst experience with StubHub. Brought tickets a month before but didn’t get the ticket at all! They are scammer. We called several times they couldn’t help us to get our tickets. Never buy any tickets from them.
2024年6月10日
自発的なレビュー
StubHub IE からの回答
UPDATE: Tahmina Tisha, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
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Tahmina, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We'have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Total Scam
I received an order confirmation and my credit card was charged. I never got tickets and when I asked at the help center I was told there was no order. Total fraud, better stay away.
2024年5月31日
自発的なレビュー
StubHub IE からの回答
UPDATE: Sepp, we have attempted to reach you via email and phone since your review but have not received a response. Without further communication from you, we are unable to assist. I apologize for the inconvenience. Please contact us if you still need help.
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Sepp, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Scammers
Scammers - took thousands of pounds for Euro 2024 tickets - leaked my information to 3rd party’s who bombarded me with emails. They then cancelled my order saying they cannot source tickets but still selling on their website at double the price I paid. We are thousands out of pocket as have people travelling from the US for games and now have no tickets and can’t get travel and accommodation costs back - disgusting treatment of customers.
2024年6月6日
自発的なレビュー
StubHub IE からの回答
"UPDATE: David, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
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David, we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Awful Service Euro 2024
Awful Service. Got harassed by the seller via mail telling us he got scammed by them. Called to STUBHUB confirming the seller is still onboard which they verified. Turns out a week before the tickets are unavailable. Customer Service tried to shrug us off with a 15% voucher. Euro Poland vs Netherlands. Avoid at all cost. Warn your friends.
2024年6月6日
自発的なレビュー
StubHub IE からの回答
JDI, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
............
We're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
1,200 dollars in the bin
Update - Post reviewing here on Trust pilot Stub Hub contacted me and offered me a full refund. Its good to know they understand my particular predicament and put the customer at the heart of their business. Due to this I will upgrade my experience to 4 stars. Thanks Sarah.
I paid 1,200 dollars for tickets for the Tyson/Paul fight. This was a big trip for my young son and I traveling from Ireland to Texas for the fight. The fight was postponed after we booked our flights and accommodation. When I contacted Stub Hub, they simply stated that the tickets were non refundable unless the fight was cancelled. Even if Tyson is replaced with someone else we will not get our refund. Shame on you Stub Hub
2024年6月6日
自発的なレビュー
StubHub IE からの回答
UPDATE Thank you for sharing your feedback with us P Slattery . We're glad to hear that our customer service team was able to resolve the issue. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again soon!
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P Slattery, we are truly sorry that your experience buying with us did not reach the expectations. We are checking your case again and our Customer Experience team will reach out to you with more information regarding your query as soon as possible. Once again, we apologize for any inconveniences.
Untrustworthy. Avoid
Do not buy tickets from Stubhub
I bought 2 tickets for the Championship Playoff Final on 26th May at Wembley for €915 each. I am a Leeds supporter and purchased the tickets in the Neutral section. When the electronic tickets arrived 2 days prior to the game, the tickets clearly stated that they were in the Southampton section and stated Leeds supporters trying to enter would be ejected. I contacted Stubhub by telephone and by email immediately on receipt. They said they would investigate and get back to me but have now stop answering. I could not attend the match on account of Stubhub misrepresentation of the nature of the tickets. I wasted over €2,000 after their added on charges to the ticket price.
Stubhub had 2 days to take return of these e tickets and resell them to Southampton supporters but allowed the opportunity to pass. I have been completely cheated. I have screenshots and emails showing these tickets to be Neutral and they failed to mention it was strictly Southampton only.
They say they have 100% guarantee but it is untrue. They have gone completely silent and are putting their heads in the sand. Avoid
2024年5月23日
自発的なレビュー
StubHub IE からの回答
Mr O'Brien, we are truly sorry that your experience buying with us did not reach the expectations. We are checking your case again and our Customer Experience team will reach out to you with more information regarding your query as soon as possible. Once again, we apologize for any inconveniences.
ERAS TOUR LISBON
I bought my tickets for Taylor Swift Era’s Tour in Lisbon just a few days before the concert which was on May 25th. I received info by email that the tickets are ready and I should receive them in a third party app if I register there with the same email (which was SEETICKETS). I registered but the tickets weren’t transferring there. I could see them as screenshots on my STUBHUB account but everyone online was saying that the venue ONLY accepts tickets in the third party app - SEETICKETS. This made me very nervous so I reached out to STUBHUB by email and they said I must receive them on the third party app and if I did not I should definitely contact them. This is all happening the night before the concert. The next day I read on Facebook that people from the concert the night before had similar problems with not having their tickets on the third party app and it was a mess at the info desk. I was already picturing myself having to go way earlier in order to sort this all out at the info desk. I decided trying to call STUBHUB which I genuinely thought wouldn’t really lead me to a solution if I’m being honest because I wasn’t expecting such AMAZING customer service. But I was very wrong. I reached them very easily. I explained my problem. Unfortunately since I was calling from Portugal the line was disconnected. I called again and explained again, this second man I spoke with already was informed because the previous person I spoke with made notes on my order about it. So he instantly helped me, he called the seller of the tickets and got me my tickets on the third part app. He didn’t even email the seller - he CALLED HIM. Because he realized how urgent it was, since the concert was the same night. Not only that, but I told him I was scared the line would disconnect again and he promised he’d try to call me back if that happened. I think his name was DIEGO. He was amazing. The line ended up disconnecting while I was waiting for Diego to call the seller. I was so upset that I wouldn’t be able to reach him again because obviously it’s always someone new when you call back. But Diego called me back himself right away. He sent me the tickets. Made sure I checked if they were correct. Like honestly I read so many mixed reviews so I wasn’t sure. But wow the customer service blew me away. They really try to make sure that you get what you payed for and attend the concert. Best experience ever. Will definitely be coming back to stubhub.
2024年5月25日
自発的なレビュー
StubHub IE からの回答
Thank Ima you for sharing your experience with StubHub Int ! We're delighted to hear that our customer service team, especially Diego, could assist you effectively for the Taylor Swift Era’s Tour in Lisbon. We understand how stressful last-minute issues can be and are glad we could resolve them quickly for you. We hope you enjoyed an unforgettable concert. Your positive feedback means a lot to us, and we look forward to helping you with your future ticket purchases. 🎤✨
EFL Championship final at Wembley
I bought 4 tickets for the EFL Championship final at Wembley. I was nervous at first as I was travelling from Seattle to London for the game, and while I have used Stubhub in the US I had never used or heard of Stubhub International. The experience was great my tickets arrived in plenty of time and the support was prompt whenever I askes questions by phone. We all enjoyed the experience , apart from the result:(
2024年5月26日
自発的なレビュー
StubHub IE からの回答
Thank you for sharing your experience Antonio! We're delighted to hear that your tickets arrived on time and that our support team was able to assist you promptly. We understand the nerves that come with traveling such a long distance for an event, and we're glad we could provide you with a smooth and reliable service. We hope to serve you again in the future, hopefully with a better result for your team next time!
Do NOT purchase from Stub Hub
I purchased Girls Aloud tickets and was informed that they had been electronically transferred to my Stub Hub account. However, when clicking "See tickets" in my account, the page I am sent to is invalid. This happens on the app, the website, and on multiple different browsers.
Customer service do not reply, and they have no interest in resolving the issue. DO NOT purchase tickets with Stub Hub, if things go wrong they do not offer refunds or help in any way.
2024年5月24日
自発的なレビュー
StubHub IE からの回答
UPDATE: Cal, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks.
........................
Cal we're sorry to read about your experience. We'd like to get in contact with you to check your case. Could you please send an email with the subject "Trustpilot + Order ID information + Email used for purchase" to customersupportuk@stubhub.co.uk? Thank you in advance! We will be waiting for your email. Thanks.
Buyer info [SOLVED]
My buyer did not provide me with the correct information so I am not able to complete transaction of tickets. Please contact them. I don't want to have to pay because of their end.
[UPDATE]
The StubHub team reached out to me to solve the issue but fortunately the buyer had already sent the correct information. Even so, I'm glad they reached out to check if everything was okay by phone.
2024年5月21日
自発的なレビュー
StubHub IE からの回答
Sofia, we are sorry to hear about the trouble with your transaction. We'll contact the buyer to get the correct information, and we will come back to you as soon as possible. Thanks for your trust in StubHub International
Bad experience
I'm very worry now. I bought arsenal match which will be held tomorrow but now I still haven't received the ticket. They said seller always sent us the ticket but actually NO. And the customer help always said they will get back to us but no news until now.
2024年5月19日
自発的なレビュー
StubHub IE からの回答
UPDATE: Hi Mandy, we’ve attempted to reach you several times without success. We would have liked to resolve this matter for you. Please get back to us at your earliest convenience if you wish to continue addressing this issue. Thank you for your attention to this matter.
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Mandy Chan, we are truly sorry that your experience buying with us did not reach the expectations. We are checking your case and our Customer Experience team will reach out to you with more information regarding your query as soon as possible. Once again, we apologize for any inconveniences.
Thanks to stubhub i ordered real madrid…
Thanks to stubhub i ordered real madrid vs bayern tickets and i recieved them on the same day!
2024年5月8日
自発的なレビュー
StubHub IE からの回答
That's fantastic to hear Saeed AlQassimi ! We're thrilled that you had such a smooth experience with StubHub International and were able to secure your tickets for the Real Madrid vs Bayern match so quickly. We hope to see you using our page again, very soon. :)
One of the worst experiences of all…
One of the worst experiences of all time, from the purchases experience standpoint. I was repeated lied to via their customer service which led me to paying for tickets and not being able to use them. I tell everyone I know to never use this sight especially if you are overseas buying for an American event. I can not explain in words how awful my experience has been.
2024年4月12日
自発的なレビュー
StubHub IE からの回答
UPDATE: Marc, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us. With that in mind, we understand that you made the purchase from another company than ours.
As officially stated on our page, in 2021 the StubHub business went through a transition and the StubHub’s North America and international businesses got separated and two distinct platforms were created for our users.
This means that if you bought or sold your tickets through www.stubhub.com and/or www.stubhub.ca we can't access to any information regarding your order nor support you as the transaction was made with a different company. We can only access information about purchases made through StubHub International.
Please if you have questions or require support relating to your orders and listings, contact their Customer Service in the US, or refer to their Help Center. Thanks."
............................
Marc, We're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We have not been able to locate your purchase in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for purchase"" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Great service for tickets
Bought tickets for Olivia Rodrigo in London and got them transferred directly into my account 2 weeks before the event without any issues. Had to email customer service (Edgar H helped me) as I thought I had to accept the tickets and got quick response telling me to check my account and sure enough my ticket was already in my account ready to go!
2024年5月3日
自発的なレビュー
StubHub IE からの回答
Thank you so much for your feedback Amber! We are delighted to hear that Edgar provided an excellent assistance and resolved your issue promptly. We appreciate your kind review and we will always be here to assist you whenever you need us. We hope to see you using our page again, very soon. :)
A positive outcome
I have left a negative review last week after a disappointing experience with our Real Madrid versus Barcelona tickets. However I am now leaving a positive review after an extremely positive experience with Sarah from StubHub IE who has rectified the situation for me. I have been reassured that the actions of the seller have been reviewed and the case has been opened and they will be accountable for the errors that occurred. I have also been issued with a generous voucher to enable us to experience the positive side of StubHub, and use this to attend a new event. I received a very long apologetic phone call which I really appreciated, from Sarah, and then this was followed up by an email from her.
2024年4月29日
自発的なレビュー
StubHub IE からの回答
Helen, thank you so much for your feedback! It means a lot to us, and we're very happy to know that our Customer Service team, especially Sarah, provided all the support you needed. We are glad to know that you will be able to enjoy another event, and that we will be able to accompany you. :)
Danya G extra effort
Danya G. went the extra mile to ensure we got tix to the game. Coming over from the States and so excited to go a Premier "football" game!
2024年4月26日
自発的なレビュー
StubHub IE からの回答
Thank you so much for your feedback, Mike! We are delighted to hear that Danya provided excellent assistance and resolved all your doubts, especially considering the fact that you were traveling for the game from overseas! We appreciate your kind review, and we will always be here to assist you whenever you need us. We hope to see you using our page again very soon. :)
StubHub IE からの回答
Sven , thank you for choosing StubHub International and sharing your fantastic experience! Looking forward to serving you again soon! :)
I had great help from Juan Carlos M to…
I had great help from Juan Carlos M to get my arsenal tickets. He phoned me and walked me through the process of me getting the tickets.
2024年4月8日
自発的なレビュー
StubHub IE からの回答
Haris, Thank you so much for your feedback Will! We are delighted to hear that Juan Carlos provided an excellent assistance and resolved your issue promptly. We appreciate your kind review and we will always be here to assist you whenever you need us. We hope to see you using our page again, very soon. :)
Never ever buy from stubhub.ie
Never ever buy from stubhub.ie. They gave me the wrong date for the tickets I bought then switched the dates for the tickets. I was unable to sell the tickets and was out a lot of money.
2024年1月8日
自発的なレビュー
StubHub IE からの回答
UPDATE: JD, as we previously informed you, unfortunately we have not located your purchase in our system and therefore we tried in several ways to request contact information from you to be able to check your case, but this information did not reach us.
We remain available in case you wish for us to review your case. Kind regards.
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JD we're truly sorry to read about your experience and we'd like to get in contact with you to check your case.
We'have not been able to locate your order in our system and therefore we would like to know if you please could send an email with the subject ""Trustpilot + Order ID information + Email used for order "" to customersupportuk@stubhub.co.uk? Thank you in advance! We apologize once again, and we will be waiting for your email. Thanks.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。